We are currently tenants in a flat managed by Maalems and it\'s been a good experience for us. We like that they\'re a small, independent team and we don\'t feel like we\'re \'just another tenant on the books.\' They give a personal service and they know their properties well. We\'ve worked primarily with Leah and although we had so many queries before we moved in to our flat, we never once felt like we were being a pain or that the Agency was only on the Landlord\'s side. The team in Garratt Lane are always friendly and professional. They have been prompt in delivering the services that a good Agency should. Along with their handyman Steve, when something has needed doing in the property, they always do what they can to fit the work in with no interruption to us. We\'ve recommended them to friends who have looked to put their property on the rental market and, friends that have been looking for a new home to rent. We\'ve always had good feedback on our recommendations and we\'ll continue to recommend them. For as long as we are renting with Maalems, we\'ll feel content in how our tenancy is being managed.