Maalems
4.8/5, 313 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £300,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 98 9 62 4 64 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

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“Highly recommend...”

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Jul 09,2024
Minithumbup
James
By: 'David'
Jul 09,2024
0 people found
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Would highly recommend. Full of good advice and information on the local market on my first approach and not at all pushy in trying to secure my custom. Always kept me updated and informed, and were a pleasure to deal with. Very glad I went ...
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“Five star service...”

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Jun 10,2024
Minithumbup
James
By: 'Ailish'
Jun 10,2024
0 people found
this helpful
We've just bought our first home with Maalems, after renting with them for 18 months previously, and the entire process was as smooth as we could have hoped for. James Hallam was our estate agent and he was professional, incredibly helpful and a wonderful agent to ...
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“Fantastic experience!!...”

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Jun 03,2024
Minithumbup
James
By: 'Rich Matthews'
Jun 03,2024
0 people found
this helpful
Fantastic experience working with James from Maalems, selling my property through them. Of course it's always stressful selling property at any time, but James went above and beyond to make it as easy and as stress free as possible, keeping on top of all parties ...
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“flat sale...”

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Jun 03,2024
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James
By: 'Sree'
Jun 03,2024
0 people found
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Very happy with the service. A valuation that was sensible, under offer within 3 weeks, clear and professional communication along the whole process....
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“SUPERB SERVICE BY ESTATE AGENT - FIONA D....”

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Apr 30,2024
Minithumbup
Fiona
By: 'Maren'
Apr 30,2024
0 people found
this helpful
Fiona D. was very efficient. I was updated by the process of securing the property. That's why I was able to comply with the requirements timely. She was a good communicator. Fiona really informative of the property. She provided assistance as needed. It was a ...
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“Easy Communication & Stress-Free Process...”

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Apr 09,2024
Minithumbup
Fiona
Leah Allam
By: 'Katherine'
Apr 09,2024
0 people found
this helpful
Leah was a delight to deal with through the beginning steps, setting up viewings etc. When we were then passed over to Fiona she made every element of renting a property though Maalems very smooth and clear from start to finish. Whenever we had any ...
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“Friendly and efficient...”

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Apr 03,2024
Minithumbdown
Fiona
By: 'Spencer'
Apr 03,2024
0 people found
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I've just rented a house through Maalems. They have been friendly, clear and efficient throughout. A normally stressful process was totally stress-free....
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“Prompt and efficient communication from every......”

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Mar 22,2024
Minithumbup
Felix
Fiona
By: 'Spela'
Mar 22,2024
0 people found
this helpful
Prompt and efficient communication from everyone at the agency. The whole process from the viewing to signing the contract went smoothly. A big thanks to Fiona Doherty for all the help....
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“Maalems Agency Review...”

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Mar 12,2024
Minithumbup
Fiona
By: 'Lauren'
Mar 12,2024
0 people found
this helpful
We recently moved house and Maalems agency assisted with the process. They were very helpful, organised and communicative and they made the process so simple. Great agency to work with!...
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“Maalems have been so helpful from start to fi......”

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Jan 31,2024
Minithumbup
Leah Allam
By: 'Lauren Morgan'
Jan 31,2024
0 people found
this helpful
Maalems have been so helpful from start to finish since the beginning of our tenancy at one of their rental properties. Leah has been friendly, professional and answered all our questions (and there’s been lots!) in a timely manner throughout the process. We wouldn’...
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“Excellent service from Leah throughout, fast ......”

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Jan 23,2024
Minithumbup
Leah Allam
By: 'Kathy Goldsmith'
Jan 23,2024
0 people found
this helpful
Excellent service from Leah throughout, fast and efficient, but spot on for content and attention to detail. Would highly recommend Maalems Estate Agents for letting your property....
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“Very efficient and effective. Real sense of b......”

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Jan 11,2024
Minithumbdown
Felix
Fiona
By: 'Gabriel'
Jan 11,2024
0 people found
this helpful
Very efficient and effective. Real sense of being treated as an individual rather than a commodity....
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“Highly recommended service from Maalems! Jame......”

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Jan 03,2024
Minithumbup
James
By: 'Olivia H'
Jan 03,2024
0 people found
this helpful
Highly recommended service from Maalems! James was responsive and helpful at all times....
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“We've successfully moved to our new place as ......”

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Dec 05,2023
Minithumbup
Fiona
By: 'Quentin'
Dec 05,2023
0 people found
this helpful
We've successfully moved to our new place as tenants, through Maalems, and the whole experience has been extremely smooth and stressless thanks to the super reactive, communicative, and adaptive Fiona! We've been renting many places over the years but this process has been one of ...
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“Great Agency...”

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Nov 27,2023
Minithumbup
Felix
By: 'Leah'
Nov 27,2023
0 people found
this helpful
From the very start of the process, Felix was very helpful with answering any questions we had and liaising with the landlord to agree on a deal we were all happy with. Moving onto the onboarding process, Fiona is extremely efficient which made the process ...
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“Highly Recommend. Professional and clearly care about doing a good job!...”

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Oct 24,2023
Minithumbup
James
Alex
By: 'Jack'
Oct 24,2023
0 people found
this helpful
James and the team at Maalems have been exceptional. My purchase was marred by some challenging factors, however James, Alex and Felix were a great source of comfort. They were readily available to discuss matters on the phone and very responsive on emails, which made ...
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“Great team!...”

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Oct 12,2023
Minithumbup
James
By: 'Will A Ford'
Oct 12,2023
0 people found
this helpful
5/5 super responsive and personable team. Would 1000% use again....
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“Responsive, trustworthy, transparent...”

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Sep 18,2023
Minithumbup
James
By: 'Marientina L'
Sep 18,2023
0 people found
this helpful
To a first-time buyer, buying property could seem like a daunting and opaque process. James and his team stood out due to their excellent service: they were transparent, responsive, and structured; that helped me build trust and the confidence that I needed for moving forward....
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“Maalems have done a brilliant job marketing o......”

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Sep 18,2023
Minithumbup
James
By: 'Dawn'
Sep 18,2023
0 people found
this helpful
Maalems have done a brilliant job marketing our property. James was particularly helpful and very professional throughout the entire process. We would highly recommend Maalems....
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“Brilliant support from James...”

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Sep 07,2023
Minithumbup
James
By: 'Abi McDonald'
Sep 07,2023
0 people found
this helpful
Brilliant service from start to finish! James was incredibly supportive throughout the entire process and was quick to help with any questions we had. Would highly recommend Maalems to any buyers....
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“Fantastic agency...”

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Jun 29,2023
Minithumbup
By: 'Marta'
Jun 29,2023
0 people found
this helpful
Fantastic example of an independent agency, we have used Maalems in the past and have now returned to use their services again. They were able to help us secure a property quickly and efficiently. Would highly recommend...
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“Great experience......”

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May 26,2023
Minithumbup
James
By: 'Aaron'
May 26,2023
0 people found
this helpful
James handled our purchase. He was responsive, very helpful at all times, and we felt like we were in safe hands throughout....
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“We have recently started renting through Maal......”

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Mar 22,2023
Minithumbup
Alessandro
By: 'Manon'
Mar 22,2023
0 people found
this helpful
We have recently started renting through Maalems and we had a great experience. Alessandro has been very speedy in replying to emails. We are very happy with the service he provided!...
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“Great service throughout the process. Clear c......”

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Mar 21,2023
Minithumbup
Alessandro
By: 'Campbell'
Mar 21,2023
0 people found
this helpful
Great service throughout the process. Clear communication and quick response times to questions. Shout out to Alessandro who guided us through the process seamlessly....
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“Flat purchase...”

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Jan 30,2023
Minithumbup
James
By: 'Susanna'
Jan 30,2023
0 people found
this helpful
Our flat purchase had many stressful hurdles but James did an amazing job at supporting us along the way. He was always very quick to respond and did a lot of chasing for us which was very appreciated. We would highly recommend Maalems....
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“Kept the sale moving along...”

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Jan 27,2023
Minithumbup
James
By: 'Nigel'
Jan 27,2023
0 people found
this helpful
James achieved an offer within a few weeks of the flat going on the market. The sale of the leasehold property turned out to be quite complicated, with information needed from the managing agents, freeholder, etc. James was helpful and effective in liaising between myself ...
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“First class service...”

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Jan 18,2023
Minithumbup
James
By: 'Druhini'
Jan 18,2023
0 people found
this helpful
Maalems found me a buyer within a month of my property going on the market. James conducted all the viewings and did the sales progression expertly and efficiently. He was always on top of everything. The sale completed within 12 weeks and I was delighted with ...
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“We used Maalems to let and manage our house a......”

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Jan 11,2023
Minithumbup
Felix
By: 'Emily'
Jan 11,2023
0 people found
this helpful
We used Maalems to let and manage our house and found them to be very capable and responsive and are having a much better experience than previous agents we have used. Felix was our main contact and we appreciated his no-nonsense straightforward approach. A refreshing ...
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“Very good agency reliable found a good flat I......”

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Dec 16,2022
Minithumbup
By: 'Laszlo'
Dec 16,2022
0 people found
this helpful
Very good agency reliable found a good flat I hope works out clean place and good service so far keep it up...
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“Best Estate Agent ever used!...”

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Nov 23,2022
Minithumbup
James
By: 'Alex'
Nov 23,2022
0 people found
this helpful
James was amazing! My flat sale turned into a bit of a nightmare due to issues with the service charge and James made the whole situation much more bearable. He was always updating me on progress, offered me honest advice and guided me through the ...
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Staff picture James
(161)
Staff picture Leah Allam
(92)
Staff picture Magda
(59)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18


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