Maalems
4.8/5, 310 reviews
95% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect. show more A progressive independent company providing a dedicated, tailored and professional service that incorporates many years of experience with a sound knowledge of the market with a flexible and personable approach that you expect.
Maalems - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £315,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 1 98 9 60 3 63 1 6 1
Areas covered
  • All London SW
Address

344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

Images & Videos

“Estate agent with a difference...”

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Dec 17,2018
Minithumbup
James
By: 'Michael'
Dec 17,2018
0 people found
this helpful
James was quite refreshing compared with to most estate agents we met - he didn't go for the hard sell and let us look round properties fairly independently. He had useful advice as and when we asked for it. He was very quick to respond ...
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Comment on agent fees
Not applicable
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“Super agent!...”

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Nov 30,2018
Minithumbup
Leah Allam
By: 'Mickey'
Nov 30,2018
0 people found
this helpful
Maalems let our property for nearly fourteen years as we moved overseas. Being abroad they had to deal with everything on our flat and always did it efficiently and providing great service all the time. Their communication is prompt and their reaction times impressive. The ...
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Comment on agent fees
Very competetively priced in our view.
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“Great sale in a tricky climate!...”

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Nov 30,2018
Minithumbup
James
By: 'Sean'
Nov 30,2018
0 people found
this helpful
In the current tricky property market Maalems took a very proactive approach to marketing our property and secured a great sale for us. James's assistance during the sale process went beyond the call of duty. His efficiency and reaction times were very impressive and ere ...
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Comment on agent fees
Fees are very competitively priced.
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“Renting experience...”

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Nov 15,2018
Minithumbup
Felix
By: 'Leila'
Nov 15,2018
0 people found
this helpful
We found Maalems after a terrible experience with a letting agency.We originally dealt with Felix and Magda at the start and beginning of the tenancy. They couldn't have been more kind and helpful in getting us moved in as soon as possible.we rented ...
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“We both bought and sold our property with James and ......”

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Oct 31,2018
Minithumbup
James
By: 'MM'
Oct 31,2018
0 people found
this helpful
We both bought and sold our property with James and on both occasions he was fantastic. Always prompt, courteous and professional at all times. When we bought our house, the process was smooth and James was extremely helpful in allowing us access outside of office ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jenna
Nov 13, 2018
View all comments (1)
We worked with James on the purchase of our house and we're very pleased with the level of communication and support we received. We wouldn't hesitate to recommend his services and would consider using him again in the future. ...

“Flat Sale...”

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Oct 19,2018
Minithumbup
James
By: 'Nick'
Oct 19,2018
0 people found
this helpful
James was excellent from start to finish! He was a pleasure to deal with throughout the sales process of our flat. One of the reasons we decided to choose Maalems following several valuations from different agents, was because we got a good feeling from our ...
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Comment on agent fees
The fees were very reasonable and one of the things that helped make the decision to go with Maalems
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“Great service...”

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Oct 19,2018
Minithumbup
James
By: 'Tom'
Oct 19,2018
0 people found
this helpful
James was an absolute pleasure to work with. Right from the moment we viewed our property through to the completion date, he was thoroughly professional, incredibly helpful and highly efficient at every stage, helping us to negotiate any obstacles on the way to our purchase ...
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“Flat purchase in Earlsfield...”

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Oct 05,2018
Minithumbup
James
By: 'JATK'
Oct 05,2018
0 people found
this helpful
James and his team were great. Everything you would want an agent to be. Would recommend to friends and family....
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“Purchase...”

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Sep 27,2018
Minithumbup
James
By: 'Tony'
Sep 27,2018
0 people found
this helpful
James was efficient, friendly and courteous throughout the whole process. When a serious misunderstanding arose because of a breakdown in communications between solicitors, he intervened promptly and helped sort it out. He was very reliable and a pleasure to deal with....
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Comment on agent fees
n/a
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“Selling through James Hallam...”

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Sep 25,2018
Minithumbup
James
By: 'Jimmy'
Sep 25,2018
0 people found
this helpful
Its not often that the word "Trust" is associated with estate agents but with James you can. He priced the property sensibly in the first place, got the viewings arranged quickly and then managed to get both buyer and seller sides over the line - ...
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Comment on agent fees
Fair fees
Was this helpful? Yes

“Extremely helpful, professional and knowledgeable...”

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Sep 11,2018
Minithumbup
James
By: 'MC'
Sep 11,2018
0 people found
this helpful
So refreshing to meet an estate agent as straightforward and helpful right from the off. James was on hand to help us all through the purchase of our house. He replied to all emails efficiently and helped us liaise with any queries we had for ...
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“10 Years Happy...”

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Aug 24,2018
Minithumbup
James
Matt
By: 'Robert'
Aug 24,2018
0 people found
this helpful
What an amazing service we have received. Years of effective and cost conscious lettings management through to successful sale of our property. Maalems always provided a balanced approach to our needs and we found comfort in their engagement style balancing needs of tenant and landlord. ...
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Comment on agent fees
Transparent and competitive.
Was this helpful? Yes

“Purchasing a property through James Hallam...”

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Aug 24,2018
Minithumbup
James
By: 'VM'
Aug 24,2018
0 people found
this helpful
My husband and I recently purchased a property and James made the very difficult process as smooth as he could. He always replied my emails within minutes and helped us to deal with the vendors and their solicitor by chasing them and getting things done. ...
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Comment on agent fees
None
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“Amazing service!...”

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Aug 09,2018
Minithumbup
James
By: 'Becca'
Aug 09,2018
0 people found
this helpful
I can't thank James enough at Maalems, being a first time buyer and having had a very bad experience with another agency I know all to well the difference between dealing with a professional, honest and helpful person. From the moment of meeting to the ...
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“First-time Buyers...”

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Jul 13,2018
Minithumbup
James
By: 'Catherine'
Jul 13,2018
0 people found
this helpful
As this was the first property my partner and I had bought, we were quite nervous about the process and were worried that our inexperience might be a barrier. However, from our first meeting with James we knew we were in a safe pair of ...
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“Excellent service...”

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Jul 10,2018
Minithumbup
James
By: 'Peter'
Jul 10,2018
0 people found
this helpful
I choose Maalems to sell my property due to the positive reviews and they did not disappoint. From the start they were friendly, helpful and worked hard to get my place seen by prospective buyers. Once sold, James kept me in the loop throughout the ...
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“Handing over of keys, to property let record time!...”

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Jun 16,2018
Minithumbup
Leah Allam
By: 'Matthew'
Jun 16,2018
0 people found
this helpful
I can't speak highly enough of my experience with maalems in earlsfield. From the moment I met Leah Allam she was so positive about my property and just felt so warm, genuine and that she had my best interest at heart. Having never let a ...
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Comment on agent fees
Very competitive agents fees, was given a 2% discount which I was very happy with.
Was this helpful? Yes

“Buying with Maalems...”

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Apr 20,2018
Minithumbup
James
Alex
By: 'ClaireH'
Apr 20,2018
0 people found
this helpful
I worked with James initially, who showed me the flat I bought and oversaw the cost negotiation with the seller, and again at the end for completion and follow up. While James was away in the middle, I worked with Alex and the handover between ...
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“Great service!...”

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Mar 29,2018
Minithumbup
James
By: 'C&A'
Mar 29,2018
0 people found
this helpful
James and the team at Maleems were impeccable during our purchase process. They were always available,helpful and ready to chase up information in order to move the process along. A pleasure to work with. Thank you....
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“Well managed transaction...”

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Mar 25,2018
Minithumbup
James
By: 'Nic'
Mar 25,2018
0 people found
this helpful
We recently bought a property for which James was the managing agent. He made the process smooth for us and was always available when required. Throughout the purchase there were a number of times when we had to call on James to chase things up ...
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“Buying a property through Maalems...”

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Mar 22,2018
Minithumbup
James
By: 'Oli'
Mar 22,2018
0 people found
this helpful
As the title suggests my review is from the point of view of someone buying a property that Maalems had on their books. Essentially it was very easy to get hold of the agent. He would always respond within half a day of any email. ...
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“We have had our flat managed by Maalems for many ......”

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Feb 24,2018
Minithumbup
Leah Allam
James
By: 'Rosie'
Feb 24,2018
0 people found
this helpful
We have had our flat managed by Maalems for many years. Leah and Magda are our main contacts and have been outstanding. Leah has ensured that we have never been without tenants and therefore we have never lost rent income. Magda has liaised with our ...
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Comment on agent fees
The fees are very reasonable and the service they provide is exceptional
Was this helpful? Yes

“Having been involved in buying and selling property for the ......”

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Feb 21,2018
Minithumbup
James
By: 'Kim'
Feb 21,2018
0 people found
this helpful
Having been involved in buying and selling property for the last 15 years, James is hands down one of the best agents in the market. Professional, level-headed, experienced, honest and and on top of it all...a gentleman too. I wouldn't hesitate to recommended him. Thanks ...
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Comment on agent fees
Offer very fair fees
Was this helpful? Yes

“We have used Maalems for the last three and a ......”

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Feb 20,2018
Minithumbup
James
Magda
By: 'Jane'
Feb 20,2018
0 people found
this helpful
We have used Maalems for the last three and a half years to rent our flat out and they have been very professional and efficient and helped when we were overseas with the management, including finding new tenants the same day notice was given by ...
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Comment on agent fees
Competative rates for Management and Sale.
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“Very happy with Maalems. They gave positive advice re pricing ......”

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Feb 13,2018
Minithumbup
James
Matt
By: 'Mrs'
Feb 13,2018
0 people found
this helpful
Very happy with Maalems. They gave positive advice re pricing and were always quick to respond to communications and helpful with regard to practical matters....
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Comment on agent fees
Fair fees
Was this helpful? Yes

“James was very helpful and informative from start to finish ......”

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Feb 07,2018
Minithumbup
James
Matt
By: 'Jamie'
Feb 07,2018
0 people found
this helpful
James was very helpful and informative from start to finish on this purchase. James was on paternity leave when the sale was agreed but after the offer was accepted he was fantastic, always answering the phone and always eager to explain and help things in ...
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“It was a pleasure working with James and the team ......”

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Feb 06,2018
Minithumbup
James
By: 'George'
Feb 06,2018
0 people found
this helpful
It was a pleasure working with James and the team at Maalems on the sale of our property. We found the personal service along with the unmatched knowledge and coverage of the area invaluable, especially during a somewhat choppy housing market. Would strongly recommend....
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“James and the Maalems Team offer a very professional and ......”

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Jan 20,2018
Minithumbup
James
By: 'Andy'
Jan 20,2018
0 people found
this helpful
James and the Maalems Team offer a very professional and personable service. They were a pleasure to work with for a number of years letting our property and then selling. Many thanks!...
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“I would like to say a big thank you to ......”

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Nov 30,2017
Minithumbup
Leah Allam
Felix
By: 'Maeve'
Nov 30,2017
0 people found
this helpful
I would like to say a big thank you to Leah and the team! Extremely efficient and fast to find new tenants. Sorted everything out with little input from me and oversaw a smooth exchange of tenants over one weekend. Impressive!...
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Comment on agent fees
Reasonable.
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“Maalems have been our lettings agent for over 14 years and ......”

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Nov 30,2017
Minithumbup
Matt
Magda
By: 'Darrell'
Nov 30,2017
0 people found
this helpful
Maalems have been our lettings agent for over 14 years and they have provided an excellent service throughout this period. Matt, Magda and Steve all deserve particular mention here for their professionalism and efficiency. We have now successfully sold the house through Maalems as well....
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Comment on agent fees
Fair
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Staff picture James
(157)
Staff picture Leah Allam
(92)
Staff picture Magda
(59)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems

Regional Awards won by Maalems

Individual Branch Awards

London, SW18



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Maalems