An overall appalling service from this branch of Haart. We put in an offer for a beautiful flat. We did have a bit of a slow start to kicking off the process but once we got started, we were keen to move in. Constantly we were nagged on a weekly basis from the agent with regards to our progress, if they couldn\'t get through to us, then they would badger my solicitor. Yet they refused to provide us with details that we required to get the ball rolling until we sent them a mortgage agreement!
We put up with a number of patronising phone calls whereby they always implied that it was our fault that things were not moving...... and threats that the house will go back on the market.
The sad thing was, that the hold up was from the vendors solicitor! But when mentioned there was always an excuse for it.
To Cut a long story short, a day before exchange and completion, for one reason or another they put the house back on the market. They did inform us of this decision.... We highlighted that we still wanted to proceed but unfortunately, this sort of information wasn\'t really taken note of, be it the agent or the vendors solicitor.
We never heard anything again for a couple of weeks, it all went quiet. They had accepted an offer from someone else.
To Make things worse, Haart of South Woodford had the nerve to send me a letter, stating they were disappointed to hear that we had pulled out of the sale of the property and they have informed all parties!!!!! oh and if we need a mortgage in future to call them!!!!
I sent an email in response informing them that I never did pull out of the Sale, they took it from me, and I dont have a property to base a mortgage on anymore.... Unsurprisingly I never heard back.
Throughout all this, they did not once take down our preferences in terms of what our budget was, what sort of property we were looking for etc.
Not only have I incurred a financial loss through their lack of professionalism and incompetency, it made me lose faith in Haart estate agents, they truly proved they would do anything for their commission and would poop on anyone for it!
I would really recommend anyone thinking of using them to steer clear!