Leaders
Worthing, BN11
3.4/5, 16 reviews
63% recommended
33% sales valuation accuracy
20% sales fee satisfaction
0% lettings valuation accuracy
29% lettings fee satisfaction

“Would never ever recommend this company. Such a bad, unsympathetic ......”

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Sep 06,2017
Minithumbdown
By: 'Louisa'
Sep 06,2017
11 people found
this helpful
Would never ever recommend this company. Such a bad, unsympathetic manner towards the tenants and just interested in 'extorting' money from them in any ludicrous way. Their checkout reports are completely made up and their so called customer service team need re-training. One example - taking a photo of a spider that had made a web after we had cleaned the property, and we'd already vacated it, and accusing us of leaving the place 'unclean'!! I would have allocated this review to someone in the Worthing branch but i don't want anything more to do with them and also some of the staff listed on here don't even work there so what's the point. I work for the local authority and often have to give people who live out of the area, and want to move here, details of Worthing letting agents and i can 100% say i will never recommend Leaders to anyone. (1 star is too much but it wouldn't let me put 0)
Comment on agent fees
Fees are ridiculous and seems made up as they go along. A tenant is expected to go along with it and pay it.
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Opening Hours
Address

Leaders
53 Chapel Road
Worthing
West Sussex
BN11 1EG
01903 202605

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 20% £0 £0
Lettings 0% 29% £450 £810
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 6 5 0 0 0 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Lettings TPOS SAGEagent
Latest Properties

“Been with Leaders' flat renting since August ......”

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Oct 11,2019
Minithumbup
By: 'Jason Arindaeng & Rayvan Balza'
Oct 11,2019
0 people found
this helpful
Been with Leaders' flat renting since August 2016, maintenane staff acts quickly on problems that need to be ammended as soon as they can. You can rely on them on every help you need....
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“INEPT HANDLING OF MY PROPERTY...”

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May 24,2019
Minithumbdown
By: 'PROLONGED SUFFERER!'
May 24,2019
3 people found
this helpful
THIS COMPANY HAS PUT ME IN A SITUATION WITH THE ELECTRICITY BOARD BY NOT TAKING PICS OF CHECK-OUT METER READINGS!! IN THE AMOUNT OF OVER £1,000.00 WHEN IN ESSENCE MY PAYMENT SHOULD HAVE BEEN JUST 7-MONTHS WHICH WOULD HAVE AMOUNTED TO JUST OVER £44.00 AS THE PROPERTY ...
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Comment on agent fees
TOO MUCH PAID AS NOT MUCH HELP GIVEN!!!!!
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“AWFUL...”

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Mar 15,2019
Minithumbdown
By: 'John'
Mar 15,2019
6 people found
this helpful
Would avoid at all costs! Awful company, lied time and time again. They spoke to me about a contract and made all sorts of promises then sneakily gave me a different contract to sign while I was there. Then claimed they never made any of ...
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Comment on agent fees
Horrendous!
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“Hollie was great!...”

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Feb 12,2019
Minithumbup
By: 'Susana'
Feb 12,2019
0 people found
this helpful
My experience with Leaders was a positive one. Hollie Jenman was my point of contact and she was superb, always friendly, polite and patient esconded quickly to all queries &issues. At the end of the tenancy the landlord was being difficult but Hollie managed the ...
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“This company will seem reasonable until you vacate your property. ......”

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Nov 29,2017
Minithumbdown
By: 'Gabrieli'
Nov 29,2017
15 people found
this helpful
This company will seem reasonable until you vacate your property. They will then use the check out report as a money extortion opportunity by making up examples of where the property hasn't been "sufficiently cleaned" . In our case this was despite the fact that as ...
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“Would never ever recommend this company. Such a bad, unsympathetic ......”

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Sep 06,2017
Minithumbdown
By: 'Louisa'
Sep 06,2017
11 people found
this helpful
Would never ever recommend this company. Such a bad, unsympathetic manner towards the tenants and just interested in 'extorting' money from them in any ludicrous way. Their checkout reports are completely made up and their so called customer service team need re-training. One example - ...
read full review
Comment on agent fees
Fees are ridiculous and seems made up as they go along. A tenant is expected to go along with it and pay it.
Was this helpful? Yes

“Appalling (lack of) service. Calls weren't responded to and fobbed ......”

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Jan 30,2017
Minithumbdown
By: 'Kitten169'
Jan 30,2017
3 people found
this helpful
Appalling (lack of) service. Calls weren't responded to and fobbed off when repairs needed doing, and when they finally got around to it, charged for it. Demanded inspections without sufficient notice and refused to schedule these at a convenient time. Rude and unhelpful....
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Comment on agent fees
Extortionate
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By: Adam Hills
Jan 31, 2017
View all comments (1)
Dear Kitten169, Thank you for supplying your review. I am concerned to hear of your experience with the Worthing branch and as Branch Manager would like to investigate this for you. Please can you email me directly with the concerning property address. Kind Regards Adam Hills ...

“Simply rude and disrespectful. I went to see a house ......”

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Sep 23,2016
Minithumbdown
By: 'Felix'
Sep 23,2016
7 people found
this helpful
Simply rude and disrespectful. I went to see a house for rent and they *showed me the house swore they were going to call me back even if the landlord was not interested in me as a tenant. Guess what? Of course they didn't call ...
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Comment on agent fees
Bad
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“This is a good review for Deborah Wegner at Worthing ......”

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Feb 04,2013
Minithumbup
By: 'sf'
Feb 04,2013
0 people found
this helpful
This is a good review for Deborah Wegner at Worthing Leaders branch. Deborah is always a pleasure to talk to , even when the office is really busy. She always has time for people and makes us feel special....
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“I have now rented through Leaders twice, First time last ......”

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Nov 29,2012
Minithumbup
By: 'Robert'
Nov 29,2012
0 people found
this helpful
I have now rented through Leaders twice, First time last year through Rustington and 4 months ago through Worthing office. The staff at both Rustington and Worthing are particularly friendly and helpful. They are always polite and go out of their way to make sure that ...
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“I have been with Leaders for 2years and have on ......”

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Nov 27,2012
Minithumbup
By: 'Brenda'
Nov 27,2012
0 people found
this helpful
I have been with Leaders for 2years and have on several occassions had to contact them with problems that occured with the property I rent, most of the time the response and service we received from them resolved the problem straight away but we did ...
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“Found staff members very helpful and friendly - Karen Owen ......”

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Nov 26,2012
Minithumbup
By: 'Katie and Noel'
Nov 26,2012
0 people found
this helpful
Found staff members very helpful and friendly - Karen Owen was particularly helpful from the very 1st phone call and gave a very professional service. She went out of her way to help us get the best deal from our rent, which we very much ...
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“After moving in to the property let by leaders I ......”

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Nov 25,2012
Minithumbup
By: 'Alan'
Nov 25,2012
0 people found
this helpful
After moving in to the property let by leaders I can say that the hole experience was very pleasant one, Caroline is very friendly and put us at ease as soon as we steeped though the door she explained everything clearly and preciously. Two weeks ...
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“I have used another agent in the past and was ......”

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Nov 15,2012
Minithumbup
By: 'Mr Ben Jarrett'
Nov 15,2012
0 people found
this helpful
I have used another agent in the past and was recommended to Leaders by a current friend of mine who has multiple properties with Leaders, I only have the one flat but was treated like royalty they are a very friendly and professional company and ...
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“Josh Weller was the best Lettings agent we came across ......”

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Nov 08,2012
Minithumbup
By: 'Mrs C Mangan'
Nov 08,2012
0 people found
this helpful
Josh Weller was the best Lettings agent we came across when searching for a rental house in the month before our baby was due. He understood our needs, our decision making process, and had the ability to think laterally for unobvious solutions. He was also ...
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“I have always found Leaders at Worthing to be efficient, ......”

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Aug 23,2012
Minithumbup
By: 'Richard Vause'
Aug 23,2012
0 people found
this helpful
I have always found Leaders at Worthing to be efficient, effective and helpful. They are on top of current legislation and always ensure that concerns raised by the tenants are dealt with swiftly whilst always leeping me up to date....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Leaders, Worthing BN11 1EG


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