“Having read the negative reviews I have to say I ......”
1 Star Review
Aug 22,2017
By:
'Chris'
Aug 22,2017
Branch: Hastings, 184 Queens Road
Services: They manage our building
Would you recommend?: No
Postcode: TN34
Branch: Hastings, 184 Queens Road
They manage our building
Postcode: TN34
5
people found
this helpful
Having read the negative reviews I have to say I agree to the reviews people have made of FPE. Your response claims:
I am sorry you feel this way It is always better to come to us with any grieveance where we will try to resolve. Our company is very organized and I am sure that no one would expect a property management company to visit a property every week. Our fees are very straightforward and transparent. ...
It is a shame that you did not come to us to resolve any issues you have. These review pages can be used for anyone and it seems that no vetting is made. We always will address any issues and have a complaints proceedure as we take customer service very seriously. Of course some people will never be happy no matter how many responces they get! ...
FPE did not respond within a good timescale to queries, it took you over 3 months to provide an answer to our financial queries and if you bother to look at your response you certainly didn't even answer them. All you did was provide some vague information, which certainly didn't demonstrate any transparency.
You/FPE made no effort to resolve our grievance or the formal complaint we made, we had no choice but to find another agency. It seems to me that FPE were certainly interested in getting their fees paid but not interested in providing any work for those fees.
Our Directors all work full-time and put their faith in FPE to provide a management service on their behalf, unfortunately FPE were incapable of doing this and rather than admitting that they provided an extremely poor service have referred to the Directors that contracted the management work to them as ‘These People', to the agency we transferred to.
From this & our experience it is clear you/FPE are unable to:
1) Be Courteous in any way
2) Provide a professional service and be open and transparent
3) Be professional in your attitude
4) Provide a decent level of customer care
I would not recommend FPE to have the ability to manage a storage box, let alone a block of flats.
Comment on agent fees
Overcharged for services not provided
5
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