“We booked an appointment to view a house and both ......”
1 Star Review
Jul 03,2009
By:
'Sam'
Jul 03,2009
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode:
Sales (Prospective customer)
Postcode:
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We booked an appointment to view a house and both liked it very much, we made an offer which they said the vendor would accept if we went up to what they wanted so we did and they said they would call us the next morning to confirm acceptance, in this time they had some how come up with someone who was offering more meaning that we no longer had the lead and that there offer had been accepted. Found the staff at the office very rude and unhelpful not contacting us when they should have, I now feel heartbroken because of the situation! It was as if they said they had someone offer more to get us to and then did not keep us updated on the situation leaving us in limbo! They are very unprofessional - we also thought about contacting the vendor direct - you can get their address from the HIPS document and then see if they have their telephone number listed. we decided not to. We were basically told if we upped our offer then it would be accepted to only find the next morning that they had accepted someone elses! Really annoyed at the way we were treated!
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Ii have just read your review and was concerned to read your comments. We take all complaints extremely seriously because we believe delivering the best levels of customer service is the most important thing we can achieve and if we have failed in this regard we need to do all we can to put it right.
It may be that in your case there is nothing that can be done now especially as time has elapsed however I would still very much like to discuss this with you directly to see if there is anything I can do to help you. I can be contacted on 01635 35010 or my email address is [email protected]. Thank you for taking the time to write this review. Kind regards Charles Robinson.