0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
May 16,2012
May 16,2012
2
people found
this helpful
this helpful
We have just taken possession of a rental property and upon receiving the keys, we find the property to be uninhabitable. The floors are unswept/unhoovered, the walls are smeared in god knows what, the windows and walls are covered in black mold, the house reeks of cat pee, there is random detritus from the previous tenants scattered around... in short, it's obvious that the previous tenants did no cleaning and neither did Chancellor's.
We contacted them because the house is filthy and we can't move into it. Our lease has a clause stating that it has to be professionally cleaned upon leaving, and we expect the same coming into a property. However, Chancellors agent Lois Hill is trying to deflect blame to previous tenants, to the landlord, to us - anyone but herself or Chancellors.
In twenty years of renting houses, I have never taken possession of a house in such a filthy state. I don't want my small son in that environment, and apparently Chancellors consider it acceptable to make us reschedule our moving facilities and find alternate accommodation so that we can get the house cleaned before we move in. This is utterly unacceptable and I can't believe that they are so clearly violating their legal responsibilities.
All we want is for them to have the house professionally cleaned, as is expected of us at the end, and to reimburse us for the time that we are not able to live in the house (despite tenancy agreement). This is not a lot to ask, and they are still refusing to take any responsibility for the situation.
We are looking to buy a house later this year, and we will most certainly NOT be using Chancellors as an estate agent.
We contacted them because the house is filthy and we can't move into it. Our lease has a clause stating that it has to be professionally cleaned upon leaving, and we expect the same coming into a property. However, Chancellors agent Lois Hill is trying to deflect blame to previous tenants, to the landlord, to us - anyone but herself or Chancellors.
In twenty years of renting houses, I have never taken possession of a house in such a filthy state. I don't want my small son in that environment, and apparently Chancellors consider it acceptable to make us reschedule our moving facilities and find alternate accommodation so that we can get the house cleaned before we move in. This is utterly unacceptable and I can't believe that they are so clearly violating their legal responsibilities.
All we want is for them to have the house professionally cleaned, as is expected of us at the end, and to reimburse us for the time that we are not able to live in the house (despite tenancy agreement). This is not a lot to ask, and they are still refusing to take any responsibility for the situation.
We are looking to buy a house later this year, and we will most certainly NOT be using Chancellors as an estate agent.
What agent could do to change your mind?
See feedback above. We are not being unreasonable, but Chancellors are not meeting their end of the legal requirement. I am concerned that we may have to resort to legal routes and this is obviously not the way we hoped to begin a new tenancy!Attached Filesnbsp;
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30th Jun 2022
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30th Jun 2022
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14th Jun 2022
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14th Jun 2022
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Opening Hours
Address
Chancellors
15 Notting Hill Gate
London
Greater London
W11 3JQ
020 7727 7227
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 99% | £1,500 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 6 | 1 | 0 | 0 | 0 | 0 | 2 | 0 |
Areas covered
Services offered
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- Block Management
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Aug 11,2022
Aug 11,2022
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An all round excellent service...highly professional, efficient,friendly....a very positive experience dealing with this company, made the whole process in fact enjoyable.
Highly recommended....
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Jun 30,2022
Jun 30,2022
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Always super helpful and candid. Ed is particularly helpful in the Notting hill branch and has found me a new home several times over the past 17 years....
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Jun 30,2022
Jun 30,2022
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Matt has been an absolute diamond since we let our apartment, always there when we need him. Hoping good things come his way!...
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Jun 29,2022
Jun 29,2022
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Matt Sanderson is superman.
I had a complex schedule that he worked around, then delivered the most consistently great residential property options. Really happy with the service and absolutely would recommend...
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Jun 14,2022
Jun 14,2022
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We've dealt with various members of the Team in Notting hill over the years. We would highly recommend them to anyone. They are professional, knowledgeable, efficient and friendly and always provide a fantastic service....
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Jun 14,2022
Jun 14,2022
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Matt assisted me in finding a place - he was so helpful and made it so easy, thank you so much!...
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Jun 14,2022
Jun 14,2022
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In have several experiences with Edward Parker and Lettings team over at Chancellors Notting Hill and they're highly professional and friendly approach makes it a joy to work with them....
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Jun 14,2022
Jun 14,2022
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Chancellor's were very helpful in finding me the property I really wanted. Matthew listened to what we needed and was a great help...
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Jun 13,2022
Jun 13,2022
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I have been using Edward Parker and his team as our sole agent to let all our flats for the past 7 years or so. I have always found Edward and Hugh easy to deal with, knowledgeable about the market, helpful and efficient. I would have ...
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Jun 13,2022
Jun 13,2022
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Edward Parker and his team have looked after my property for many years and always done a sterling job, would have no hesitation to recommend him, the team, and company....
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Jun 13,2022
Jun 13,2022
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I have dealt with the Chancellors office for over 20 years and have found them to be most professional and thorough. In particular Edward Parker, who has been present throughout most of this time, has been a joy to know and deal with as far as ...
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Mar 20,2021
Mar 20,2021
3
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The worst experience I ever had!!!! I view the flat, had to travel all the way there to check, but I was happy because I liked it. I said that I will take it, I spent 4 days filling different forms, making “rent passport”, going through ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:44 PM 11/06/2019 by Nisha sran Nisha sran
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