“Moved in within the last 6 months, Castles he......”
5 Star Review
Mar 29,2021
By:
'Morgan Davis'
Mar 29,2021
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: Yes
Postcode: CV2
Lettings (as a Tenant)
Rent PCM: £775
Postcode: CV2
1
people found
this helpful
Moved in within the last 6 months, Castles helped us through the moving in process brilliantly regardless of some issues that cropped up(completely out of their control). They have been very friendly, personable and helpful throughout our tenancy. Always quick to respond and happy to ...
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1
people found
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“LANDLORD REVIEW - AVOID LIKE THE PLAGUE!!I ......”
1 Star Review
May 13,2020
By:
'Marius'
May 13,2020
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: No
Postcode: CV2
Lettings (as a Landlord)
Rent PCM: £750
Postcode: CV2
4
people found
this helpful
LANDLORD REVIEW - AVOID LIKE THE PLAGUE!!
I will cut a very long saga short...
- Castle rented and managed my property to working professionals as I was based in London.
- After 6 months into the rental they advised me that the tenants had stopped ...
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4
people found
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“WOULD DEFINITELY STAY CLEAR FROM CASTLES...”
1 Star Review
Dec 08,2018
By:
'Lee'
Dec 08,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV1
Lettings (as a Tenant)
Postcode: CV1
4
people found
this helpful
WOULD DEFINITELY STAY CLEAR FROM CASTLES! unprofessional staff, extremely rude, lack of coordination and maintenance never seems to get done despite it being nearly a month asking to to fix the shower. (Maintenance staff knows less of maintenance than a layman). They grab your money ...
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Comment on agent fees
High fees for extremely poor and even nonexistant services.
4
people found
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Yes
5 Star Review
Nov 04,2018
By:
'Joe'
Nov 04,2018
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: CV1
Lettings (as a Tenant)
Rent PCM: £750
Postcode: CV1
2
people found
this helpful
Great letting agent.
We rented a property through Castles for 2.5 years but recently moved out due to relocation with work. We never met our landlord but the move in process was smooth and any maintenance issues were responded to in a timely manner through Castles. ...
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Comment on agent fees
Good
2
people found
this helpful
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Yes
“I have been renting with Castles for 3 years. The service ......”
5 Star Review
Sep 10,2017
By:
'Kate'
Sep 10,2017
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: CV5
Lettings (as a Tenant)
Rent PCM: £550
Postcode: CV5
7
people found
this helpful
I have been renting with Castles for 3 years. The service has been good and I have had nothing to complain about. They have notified the landlord quickly of any maintenance issues and informed me in advance of property inspections. I vacated a week ago due ...
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Comment on agent fees
Good
7
people found
this helpful
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Yes
“The worst agency in Coventry, they're liars, unprofessional and extremely ......”
1 Star Review
Jul 03,2017
By:
'BEWARE'
Jul 03,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV1
Lettings (as a Tenant)
Postcode: CV1
12
people found
this helpful
The worst agency in Coventry, they're liars, unprofessional and extremely rude. Students in particular please avoid renting a house from these people at all cost, as they will do anything to take your money and they will take months to fix problems within your house. ...
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Comment on agent fees
BAD
12
people found
this helpful
Was this helpful?
Yes
“Thank you very much. It was a pleasure to rent ......”
5 Star Review
Jun 03,2017
By:
'V.'
Jun 03,2017
Services: Lettings (as a Tenant)
Rent PCM: £585
Would you recommend?: Yes
Postcode: CV1
Lettings (as a Tenant)
Rent PCM: £585
Postcode: CV1
8
people found
this helpful
Thank you very much. It was a pleasure to rent a house through your agency. Wish you good customers. Kind regards....
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Comment on agent fees
good
8
people found
this helpful
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Yes
“We booked our student house for next year last month ......”
5 Star Review
Apr 09,2017
By:
'Ryan'
Apr 09,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CV1
Lettings (as a Tenant)
Postcode: CV1
8
people found
this helpful
We booked our student house for next year last month and the whole process has been quick, easy and straight forward for us. We would like to thank Castles particularly Pereen for helping us find the right house and for being extremely patient and supportive ...
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Comment on agent fees
Very good, only £75 application fees.
8
people found
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Yes
“Very friendly, helpful, professional staff who are always willing to ......”
5 Star Review
Apr 02,2017
By:
'James'
Apr 02,2017
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: CV1
Lettings (as a Tenant)
Rent PCM: £450
Postcode: CV1
11
people found
this helpful
Very friendly, helpful, professional staff who are always willing to help and go that extra mile. Would highly recommend Castles not only to students but to families and working people looking for a property as well as landlords looking to rent their properties. We were ...
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Comment on agent fees
Good
11
people found
this helpful
Was this helpful?
Yes
“We have been renting our property for several years. As ......”
5 Star Review
Mar 21,2017
By:
'D'
Mar 21,2017
Services: Lettings (as a Landlord)
Rent PCM: £650
Would you recommend?: Yes
Postcode: CV3
Lettings (as a Landlord)
Rent PCM: £650
Postcode: CV3
11
people found
this helpful
We have been renting our property for several years. As landlords we are happy with the way they manage the property and would highly recommend them. Our tenants have been in there for a few years now and Castles deal with any issues that arise ...
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Comment on agent fees
Good
11
people found
this helpful
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“Rented a student property with them and received apalling service ......”
1 Star Review
Mar 06,2017
By:
'Angry'
Mar 06,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV1
Lettings (as a Tenant)
Postcode: CV1
6
people found
this helpful
Rented a student property with them and received apalling service from incredibly rude and unhelpful staff who talk down to you like you're stupid purely because you're a student. I now have debt letters being sent to me for bills that were included in our ...
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Comment on agent fees
Average
6
people found
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Was this helpful?
Yes
“My friends & I rented our student property through Castles in ......”
5 Star Review
Jan 30,2017
By:
'Hannah'
Jan 30,2017
Services: Lettings (as a Tenant)
Rent PCM: £400
Would you recommend?: Yes
Postcode: CV1
Lettings (as a Tenant)
Rent PCM: £400
Postcode: CV1
14
people found
this helpful
My friends & I rented our student property through Castles in both our 2nd & 3rd year. Our first property was 8 bedrooms however we down sized to 4 bedrooms in 3rd year as half our group went on placements. Both properties were of a high standard in good ...
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Comment on agent fees
Good. They were the cheapest out of all of the estate agents.
14
people found
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“I rent house with my friends and agency very good. ......”
5 Star Review
Jan 30,2017
By:
'Xi'
Jan 30,2017
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: Yes
Postcode: CV3
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: CV3
14
people found
this helpful
I rent house with my friends and agency very good. When we have problem they send someone to fix it very quickly. Pereen help us do bills and show us how to pay so it easy for us to do by ourself....
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Comment on agent fees
Agency fee very good. Very cheap.
14
people found
this helpful
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“Gave one star because zero wasn't an option.Appalling communication, ......”
1 Star Review
Dec 30,2016
By:
'Oopurs'
Dec 30,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV2
Lettings (as a Tenant)
Postcode: CV2
10
people found
this helpful
Gave one star because zero wasn't an option.
Appalling communication, numerous issues reported and ignored. The claim of property visits every three months is a complete fabrication, in six year I had no more than 3-4 visits, and any issues I reported went no further ...
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Comment on agent fees
Any fee is too much for such a non-existent and ignorant 'service'
10
people found
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“AVOID EVERYONEapplied for a property on the 06.12.16, paid £240 for application, ......”
1 Star Review
Dec 09,2016
By:
'Unhappy'
Dec 09,2016
Services: Lettings (Prospective customer)
Rent PCM: £675
Would you recommend?: No
Postcode: CV3
Lettings (Prospective customer)
Rent PCM: £675
Postcode: CV3
21
people found
this helpful
AVOID EVERYONE
applied for a property on the 06.12.16, paid £240 for application, was told i may need a guarantor and they would let me know. I recieve an email on the 07.12.16 to state i do need a guarantor. Charlotte hayward said guarantor needs to come in ...
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Comment on agent fees
Bad and keep fee's under false agreement. Lie lie lie
21
people found
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“Encouraged me to apply paying 384p. under the false comment ......”
1 Star Review
Dec 04,2016
By:
'Dario'
Dec 04,2016
Services: Lettings (Prospective customer)
Rent PCM: £800
Would you recommend?: No
Postcode: CV1
Lettings (Prospective customer)
Rent PCM: £800
Postcode: CV1
8
people found
this helpful
Encouraged me to apply paying 384p. under the false comment that the basin in the toilet will be changed before I move in since it was in very poor conditions.
After I paid the fee, they changed their version to 1-2 weeks and a few ...
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Comment on agent fees
Very high
8
people found
this helpful
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“Disgusting company. Do not do business with them you will ......”
1 Star Review
Oct 28,2016
By:
'Ellie'
Oct 28,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV1
Lettings (as a Tenant)
Postcode: CV1
11
people found
this helpful
Disgusting company. Do not do business with them you will lose money and time. Pereen is disrespectful*. You will no receive your deposit back as the company is not partnered with any deposit scheme or any other big company's that make sure they're doing their ...
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Comment on agent fees
You will lose money
11
people found
this helpful
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“The worst estate agent in the world. All the staff ......”
1 Star Review
Jul 15,2016
By:
'Amy'
Jul 15,2016
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: CV1
Lettings (as a Tenant)
Rent PCM: £450
Postcode: CV1
8
people found
this helpful
The worst estate agent in the world. All the staff are very rude and unprofessional. Lies all the time, never return a call. Even I went to the office, they still refuse to talk to me. Changed the contract after I paid the deposit and ...
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Comment on agent fees
BAD
8
people found
this helpful
Was this helpful?
Yes
“We moved into a property managed and let by castles. ......”
1 Star Review
Apr 24,2016
By:
'Vikramjeet'
Apr 24,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV35
Lettings (as a Tenant)
Postcode: CV35
6
people found
this helpful
We moved into a property managed and let by castles. The washing machine, refrigerator, heater did not work from day 1. Despite repeated complaints the replacements were made after a month. We had to use freezing water in the month of march and still had to ...
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6
people found
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“Castle is one of worst agency I ever delt with. ......”
1 Star Review
Mar 16,2016
By:
'Mr'
Mar 16,2016
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: CV6
Lettings (as a Tenant)
Rent PCM: £675
Postcode: CV6
7
people found
this helpful
Castle is one of worst agency I ever delt with. We have rent a property from this agency and after two and half years we decided to move and we request our deposit they show no interest of giving our money just excuses I would ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
7
people found
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“Worst Agency EVER I never had such a bad agency ......”
1 Star Review
Nov 13,2015
By:
'former'
Nov 13,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV2
Lettings (as a Tenant)
Postcode: CV2
8
people found
this helpful
Worst Agency EVER I never had such a bad agency in my whole life. They never call it back, they never don't know nothing, they just don't give a sh.. All staff are same completely unprofessional and just rude.
I WILL NEVER USE it AGAIN ...
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What agent could do to change your mind?
everything starting from big boss
Attached Filesnbsp;
8
people found
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“DONE NOT USE, lies, lies, lies, never return a call..............”
1 Star Review
Nov 04,2015
By:
'IAN'
Nov 04,2015
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: No
Postcode: CV1
Lettings (as a Landlord)
Rent PCM: £950
Postcode: CV1
7
people found
this helpful
DONE NOT USE, lies, lies, lies, never return a call........took me 2 MONTHS to get to speak to someone who could actually help.........* and Ravinder (THE OWNER) does not take calls or emails.........so he does not care about the service HIS company is giving. ...
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7
people found
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“This has to be the most unprofessional agency in the ......”
1 Star Review
Oct 08,2015
By:
'T'
Oct 08,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV2
Lettings (as a Tenant)
Postcode: CV2
8
people found
this helpful
This has to be the most unprofessional agency in the whole of coventry. Communication with the company's employees are an absolute joke; they never reply to emails; they lie in regards to the progress they have made with documents you send them and they are ...
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Comment on agent fees
lied, different to what was displayed on the website,
8
people found
this helpful
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“Do not touch these as they will do anything to ......”
1 Star Review
Oct 03,2015
By:
'Keith'
Oct 03,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV1
Lettings (as a Tenant)
Postcode: CV1
8
people found
this helpful
Do not touch these as they will do anything to not return your deposit. They don't answer the phone, lie to you and never return a call. They must have a list of excuses and these type of people should never be allowed to con ...
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8
people found
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“I advise no one to do business with these people. ......”
1 Star Review
Sep 21,2015
By:
'M'
Sep 21,2015
Services: Lettings (as a Tenant)
Rent PCM: £390
Would you recommend?: No
Postcode: CV2
Lettings (as a Tenant)
Rent PCM: £390
Postcode: CV2
7
people found
this helpful
I advise no one to do business with these people. They are so unprofessional ringing me at ridiculous times like 10pm. They dont reply to calls or emails and tell us when payments are due a day AFTER we were meant to pay and threaten ...
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7
people found
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“I sold my property using Castles Estate Agency. Service was ......”
5 Star Review
Apr 30,2015
By:
'Gavin'
Apr 30,2015
Services: Sales (as a Vendor)
Sold price: £159000
Would you recommend?: Yes
Postcode: CV2
Sales (as a Vendor)
Sold price: £159000
Postcode: CV2
18
people found
this helpful
I sold my property using Castles Estate Agency. Service was second to none. Constant communication through-out the sale. Found a buyer within a couple of weeks on the market. Wasn't an easy sales process but Jonathan made the process very smooth by constant communication.
I ...
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Comment on agent fees
Fees were very competitive compared to other companies. I feel it was very good value for money. Smooth and easy sale thanks to the staff.
18
people found
this helpful
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Yes
“Where do I start? The worst estate agent in Coventry! ......”
1 Star Review
Apr 24,2015
By:
'Extremely'
Apr 24,2015
Services: Lettings (as a Tenant)
Rent PCM: £1360
Would you recommend?: No
Postcode: CV1
Lettings (as a Tenant)
Rent PCM: £1360
Postcode: CV1
10
people found
this helpful
Where do I start? The worst estate agent in Coventry! They love to con students and are very incompetent. A few friends and I decided to rent from them last year and paid rent on time every month and were even told we were the ...
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What agent could do to change your mind?
EVERYTHING, Professionalism and better service would be a good start.
Attached Filesnbsp;
10
people found
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“Me and my friends have just booked our house for ......”
5 Star Review
Mar 23,2015
By:
'Jess'
Mar 23,2015
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CV1
Lettings (as a Tenant)
Postcode: CV1
18
people found
this helpful
Me and my friends have just booked our house for September with Castles and would like to say a big thank you to them, especially Pereen for finding it for us. We chose to go to Castles as they were recommended to us by quite ...
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18
people found
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“A group of friends and I used Castles in order ......”
1 Star Review
Feb 04,2015
By:
'Unhappy'
Feb 04,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV1
Lettings (as a Tenant)
Postcode: CV1
13
people found
this helpful
A group of friends and I used Castles in order to acquire a house for our second year at university. On first glance Castles estate agents seemed like a really nice place with friendly people who were eager to help find the right property for ...
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13
people found
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“How long are these agents actually allowed to hold on ......”
1 Star Review
Oct 09,2014
By:
'Debbie'
Oct 09,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CV2
Lettings (as a Landlord)
Postcode: CV2
12
people found
this helpful
How long are these agents actually allowed to hold on to my tenants rent ??? I know they received the rent money from my tenant 10 days ago and still waiting for them to pass it on to me
They never answer their emails and always out ...
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12
people found
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