Castles (Coventry)
Coventry, CV1
2.5/5, 47 reviews
38% recommended
100% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
59% lettings fee satisfaction



Property Features

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“The worst estate agent in the world. All the staff ......”

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Jul 15,2016
Minithumbdown
Pereen
By: 'Amy'
Jul 15,2016
8 people found
this helpful
The worst estate agent in the world. All the staff are very rude and unprofessional. Lies all the time, never return a call. Even I went to the office, they still refuse to talk to me. Changed the contract after I paid the deposit and not return my deposit. They close at 6pm, but their manager only work at night time which after 6pm.
Comment on agent fees
BAD
Was this helpful? Yes

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Opening Hours
Address

Castles (Coventry)
109 New Union Street
Coventry
West Midlands
CV1 2NT
024 7663 3221

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £80,000 £159,000
Lettings 33% 59% £390 £1,360
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 5 12 22 2 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Moved in within the last 6 months, Castles he......”

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Mar 29,2021
Minithumbup
By: 'Morgan Davis'
Mar 29,2021
1 people found
this helpful
Moved in within the last 6 months, Castles helped us through the moving in process brilliantly regardless of some issues that cropped up(completely out of their control). They have been very friendly, personable and helpful throughout our tenancy. Always quick to respond and happy to ...
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“LANDLORD REVIEW - AVOID LIKE THE PLAGUE!!I ......”

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May 13,2020
Minithumbdown
Karen
By: 'Marius'
May 13,2020
4 people found
this helpful
LANDLORD REVIEW - AVOID LIKE THE PLAGUE!! I will cut a very long saga short... - Castle rented and managed my property to working professionals as I was based in London. - After 6 months into the rental they advised me that the tenants had stopped ...
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Was this helpful? Yes

“WOULD DEFINITELY STAY CLEAR FROM CASTLES...”

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Dec 08,2018
Minithumbdown
Jonathan
By: 'Lee'
Dec 08,2018
4 people found
this helpful
WOULD DEFINITELY STAY CLEAR FROM CASTLES! unprofessional staff, extremely rude, lack of coordination and maintenance never seems to get done despite it being nearly a month asking to to fix the shower. (Maintenance staff knows less of maintenance than a layman). They grab your money ...
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Comment on agent fees
High fees for extremely poor and even nonexistant services.
Was this helpful? Yes

“Great letting agent...”

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Nov 04,2018
Minithumbup
By: 'Joe'
Nov 04,2018
2 people found
this helpful
Great letting agent. We rented a property through Castles for 2.5 years but recently moved out due to relocation with work. We never met our landlord but the move in process was smooth and any maintenance issues were responded to in a timely manner through Castles. ...
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Comment on agent fees
Good
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“I have been renting with Castles for 3 years. The service ......”

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Sep 10,2017
Minithumbup
By: 'Kate'
Sep 10,2017
7 people found
this helpful
I have been renting with Castles for 3 years. The service has been good and I have had nothing to complain about. They have notified the landlord quickly of any maintenance issues and informed me in advance of property inspections. I vacated a week ago due ...
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Comment on agent fees
Good
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“The worst agency in Coventry, they're liars, unprofessional and extremely ......”

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Jul 03,2017
Minithumbdown
By: 'BEWARE'
Jul 03,2017
12 people found
this helpful
The worst agency in Coventry, they're liars, unprofessional and extremely rude. Students in particular please avoid renting a house from these people at all cost, as they will do anything to take your money and they will take months to fix problems within your house. ...
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Comment on agent fees
BAD
Was this helpful? Yes

“Thank you very much. It was a pleasure to rent ......”

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Jun 03,2017
Minithumbup
By: 'V.'
Jun 03,2017
8 people found
this helpful
Thank you very much. It was a pleasure to rent a house through your agency. Wish you good customers. Kind regards....
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Comment on agent fees
good
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“We booked our student house for next year last month ......”

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Apr 09,2017
Minithumbup
Pereen
By: 'Ryan'
Apr 09,2017
8 people found
this helpful
We booked our student house for next year last month and the whole process has been quick, easy and straight forward for us. We would like to thank Castles particularly Pereen for helping us find the right house and for being extremely patient and supportive ...
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Comment on agent fees
Very good, only £75 application fees.
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“Very friendly, helpful, professional staff who are always willing to ......”

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Apr 02,2017
Minithumbup
Pereen
By: 'James'
Apr 02,2017
11 people found
this helpful
Very friendly, helpful, professional staff who are always willing to help and go that extra mile. Would highly recommend Castles not only to students but to families and working people looking for a property as well as landlords looking to rent their properties. We were ...
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Comment on agent fees
Good
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“We have been renting our property for several years. As ......”

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Mar 21,2017
Minithumbup
By: 'D'
Mar 21,2017
11 people found
this helpful
We have been renting our property for several years. As landlords we are happy with the way they manage the property and would highly recommend them. Our tenants have been in there for a few years now and Castles deal with any issues that arise ...
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Comment on agent fees
Good
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“Rented a student property with them and received apalling service ......”

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Mar 06,2017
Minithumbdown
Pereen
By: 'Angry'
Mar 06,2017
6 people found
this helpful
Rented a student property with them and received apalling service from incredibly rude and unhelpful staff who talk down to you like you're stupid purely because you're a student. I now have debt letters being sent to me for bills that were included in our ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Lettings Team
Mar 07, 2017
View all comments (1)
Easily solved by sending a copy of your tenancy agreement to the utility provider/debt collector as previously advised ...

“My friends & I rented our student property through Castles in ......”

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Jan 30,2017
Minithumbup
Pereen
By: 'Hannah'
Jan 30,2017
14 people found
this helpful
My friends & I rented our student property through Castles in both our 2nd & 3rd year. Our first property was 8 bedrooms however we down sized to 4 bedrooms in 3rd year as half our group went on placements. Both properties were of a high standard in good ...
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Comment on agent fees
Good. They were the cheapest out of all of the estate agents.
Was this helpful? Yes

“I rent house with my friends and agency very good. ......”

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Jan 30,2017
Minithumbup
Pereen
By: 'Xi'
Jan 30,2017
14 people found
this helpful
I rent house with my friends and agency very good. When we have problem they send someone to fix it very quickly. Pereen help us do bills and show us how to pay so it easy for us to do by ourself....
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Comment on agent fees
Agency fee very good. Very cheap.
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“Gave one star because zero wasn't an option.Appalling communication, ......”

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Dec 30,2016
Minithumbdown
By: 'Oopurs'
Dec 30,2016
10 people found
this helpful
Gave one star because zero wasn't an option. Appalling communication, numerous issues reported and ignored. The claim of property visits every three months is a complete fabrication, in six year I had no more than 3-4 visits, and any issues I reported went no further ...
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Comment on agent fees
Any fee is too much for such a non-existent and ignorant 'service'
Was this helpful? Yes

“AVOID EVERYONEapplied for a property on the 06.12.16, paid £240 for application, ......”

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Dec 09,2016
Minithumbdown
Charlotte
By: 'Unhappy'
Dec 09,2016
21 people found
this helpful
AVOID EVERYONE applied for a property on the 06.12.16, paid £240 for application, was told i may need a guarantor and they would let me know. I recieve an email on the 07.12.16 to state i do need a guarantor. Charlotte hayward said guarantor needs to come in ...
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Comment on agent fees
Bad and keep fee's under false agreement. Lie lie lie
Was this helpful? Yes
By: Abc
Sep 29, 2017
View all comments (4)
Just an update... for anyone reading this, i went to the property ombusdman.informed them what had happened and castles fully refunded my money. Funny how in there comments there defending themselves, but when you take further action they have nothing to say then. ...

“Encouraged me to apply paying 384p. under the false comment ......”

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Dec 04,2016
Minithumbdown
By: 'Dario'
Dec 04,2016
8 people found
this helpful
Encouraged me to apply paying 384p. under the false comment that the basin in the toilet will be changed before I move in since it was in very poor conditions. After I paid the fee, they changed their version to 1-2 weeks and a few ...
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Comment on agent fees
Very high
Was this helpful? Yes
By: Castles
Dec 13, 2016
View all comments (1)
In response to the above comments, you applied for the property on your own accord. The bathroom in the property is being replaced and you were advised that it would be completed before Christmas. You were shown communication from the landlord regarding this at the time you were in the office. You were given the option whether you moved in before the bathroom was replaced or after. This was entirely your option. A specimen contract was available as your contract would not be drawn up until the ...

“Disgusting company. Do not do business with them you will ......”

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Oct 28,2016
Minithumbdown
By: 'Ellie'
Oct 28,2016
11 people found
this helpful
Disgusting company. Do not do business with them you will lose money and time. Pereen is disrespectful*. You will no receive your deposit back as the company is not partnered with any deposit scheme or any other big company's that make sure they're doing their ...
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Comment on agent fees
You will lose money
Was this helpful? Yes
By: Sagar Pandya
Dec 18, 2017
View all comments (2)
Karen from castles contacted me and resolved all pending issues. I appreciate her efforts to solve all problems which we had with landlord claims. ...

“The worst estate agent in the world. All the staff ......”

Share on :
Jul 15,2016
Minithumbdown
Pereen
By: 'Amy'
Jul 15,2016
8 people found
this helpful
The worst estate agent in the world. All the staff are very rude and unprofessional. Lies all the time, never return a call. Even I went to the office, they still refuse to talk to me. Changed the contract after I paid the deposit and ...
read full review
Comment on agent fees
BAD
Was this helpful? Yes

“We moved into a property managed and let by castles. ......”

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Apr 24,2016
Minithumbdown
Terran
By: 'Vikramjeet'
Apr 24,2016
6 people found
this helpful
We moved into a property managed and let by castles. The washing machine, refrigerator, heater did not work from day 1. Despite repeated complaints the replacements were made after a month. We had to use freezing water in the month of march and still had to ...
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“Castle is one of worst agency I ever delt with. ......”

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Mar 16,2016
Minithumbdown
By: 'Mr'
Mar 16,2016
7 people found
this helpful
Castle is one of worst agency I ever delt with. We have rent a property from this agency and after two and half years we decided to move and we request our deposit they show no interest of giving our money just excuses I would ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
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“Worst Agency EVER I never had such a bad agency ......”

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Nov 13,2015
Minithumbdown
Terry
By: 'former'
Nov 13,2015
8 people found
this helpful
Worst Agency EVER I never had such a bad agency in my whole life. They never call it back, they never don't know nothing, they just don't give a sh.. All staff are same completely unprofessional and just rude. I WILL NEVER USE it AGAIN ...
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What agent could do to change your mind?
everything starting from big boss
Attached Filesnbsp;
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“DONE NOT USE, lies, lies, lies, never return a call..............”

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Nov 04,2015
Minithumbdown
By: 'IAN'
Nov 04,2015
7 people found
this helpful
DONE NOT USE, lies, lies, lies, never return a call........took me 2 MONTHS to get to speak to someone who could actually help.........* and Ravinder (THE OWNER) does not take calls or emails.........so he does not care about the service HIS company is giving. ...
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“This has to be the most unprofessional agency in the ......”

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Oct 08,2015
Minithumbdown
John
By: 'T'
Oct 08,2015
8 people found
this helpful
This has to be the most unprofessional agency in the whole of coventry. Communication with the company's employees are an absolute joke; they never reply to emails; they lie in regards to the progress they have made with documents you send them and they are ...
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Comment on agent fees
lied, different to what was displayed on the website,
Was this helpful? Yes

“Do not touch these as they will do anything to ......”

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Oct 03,2015
Minithumbdown
John
By: 'Keith'
Oct 03,2015
8 people found
this helpful
Do not touch these as they will do anything to not return your deposit. They don't answer the phone, lie to you and never return a call. They must have a list of excuses and these type of people should never be allowed to con ...
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“I advise no one to do business with these people. ......”

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Sep 21,2015
Minithumbdown
Pereen
By: 'M'
Sep 21,2015
7 people found
this helpful
I advise no one to do business with these people. They are so unprofessional ringing me at ridiculous times like 10pm. They dont reply to calls or emails and tell us when payments are due a day AFTER we were meant to pay and threaten ...
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“I sold my property using Castles Estate Agency. Service was ......”

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Apr 30,2015
Minithumbup
Jonathan
By: 'Gavin'
Apr 30,2015
18 people found
this helpful
I sold my property using Castles Estate Agency. Service was second to none. Constant communication through-out the sale. Found a buyer within a couple of weeks on the market. Wasn't an easy sales process but Jonathan made the process very smooth by constant communication. I ...
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Comment on agent fees
Fees were very competitive compared to other companies. I feel it was very good value for money. Smooth and easy sale thanks to the staff.
Was this helpful? Yes

“Where do I start? The worst estate agent in Coventry! ......”

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Apr 24,2015
Minithumbdown
Pereen
By: 'Extremely'
Apr 24,2015
10 people found
this helpful
Where do I start? The worst estate agent in Coventry! They love to con students and are very incompetent. A few friends and I decided to rent from them last year and paid rent on time every month and were even told we were the ...
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What agent could do to change your mind?
EVERYTHING, Professionalism and better service would be a good start.
Attached Filesnbsp;
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“Me and my friends have just booked our house for ......”

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Mar 23,2015
Minithumbup
Pereen
By: 'Jess'
Mar 23,2015
18 people found
this helpful
Me and my friends have just booked our house for September with Castles and would like to say a big thank you to them, especially Pereen for finding it for us. We chose to go to Castles as they were recommended to us by quite ...
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Was this helpful? Yes
By: S
Dec 02, 2016
View all comments (1)
It will be interesting to see if you are still happy to award full marks to Castles by the end of your tenancy. I suspect not! Having had a son who rented from Castles to July 2016 I am sure you will have many problems with the property and with the staff in the student rental department ...... and if you receive your deposit back in a timely manner I expect it will be a first! ...

“A group of friends and I used Castles in order ......”

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Feb 04,2015
Minithumbdown
By: 'Unhappy'
Feb 04,2015
13 people found
this helpful
A group of friends and I used Castles in order to acquire a house for our second year at university. On first glance Castles estate agents seemed like a really nice place with friendly people who were eager to help find the right property for ...
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“How long are these agents actually allowed to hold on ......”

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Oct 09,2014
Minithumbdown
By: 'Debbie'
Oct 09,2014
12 people found
this helpful
How long are these agents actually allowed to hold on to my tenants rent ??? I know they received the rent money from my tenant 10 days ago and still waiting for them to pass it on to me They never answer their emails and always out ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Castles (Coventry), Coventry CV1 2NT



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