Robert and the team at the Ealing branch have been extremely helpful and supportive during the start of our tenants stay. There were quite a few teething problems which the team have dealt with efficiently and they always sound friendly when you call, even though they must be sick of hearing from me!
The only reason the rating is not 5 stars is down to the contractors Townends use - their quotes have always been at least double the market rate meaning we have had to arrange contractors ourselves.
Comment on agent fees
I believe tenant find fees should be one off at the start of the tenancy rather than monthly for the life of the tenancy.