Robert (and Zusanne) have been very efficient and professional and, provided I was a stranger just landed in UK, very patient with me.
They explained everything in simple and clear terms and I have really appreciated this. Within a few days I could easily process all paper work from my laptop, digitally signing the contract agreement. In 10 days time I was already in my newly rented flat, with all what I had required in place. So far one of the most efficient and friendly estate agencies I've got in touch with.