“First of all I never got the room in the ......”
1 Star Review
Feb 24,2017
By:
'John'
Feb 24,2017
Branch: Cardiff, 76 Woodville Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 76 Woodville Road
Lettings (as a Tenant)
Postcode: CF24
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First of all I never got the room in the picture on the advert. I got the room next to it which was much smaller, with a smaller window that gets very little light (houses at the back of the house get in the way) and costs the same.
My lock broke after about a month (apparently it was a new lock) and I had to call out a locksmith to get into my room. I didn't realize it at the time but I had to use their services and they wouldn't pay a penny towards the lock, not even the £40 they would have had to pay their own handyman to do it.
My room became moldy because I couldn't turn on the radiator because the valve was so stiff. Got the radiator to work eventually after much effort. I went back and forth asking what I should do about it and eventually they told me just to clean it myself. The paint on most of my walls is now flaking off all over the place.
When the nice big room next to mine became available I asked if I could move into it but they said I couldn't because that was the room they were using in the advert.
I wouldn't recommend Umbrella Housing to anyone.
Comment on agent fees
The agent fees are about the standard price you'd pay anywhere else.
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