Would I use this agency again? ABSOLUTELY NOT. From the beginning this experience was a an ABOSULTE struggle to request the simpliest things. Unresponsive and utterly hopeless when getting information back from the agent. The key word is SLOW. Just to make sure you caught that, SLOW. In the end, to get things done we had to approach the owner who was fantastic and very accomadating. Working out issues directly with the owner really made it clear that it was useless to have an agency at all. I really feel for the owner.
To say the least it was not a smooth and pleasant experience with the agency. Should you find yourselves in a position to deal with these individuals, be cautious, check all the details of the flat, email your items of concern to the agency ensuring a record of requests, and stay on top of all issues.
The only reason for the 1 star is that they eventually did acknowledge our presence, but it just took time. Did I say SLOW?