100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
40% lettings fee satisfaction
Nov 15,2016
Nov 15,2016
5
people found
this helpful
this helpful
Appalling company to deal with. I have just moved my properties to another agent and I am so relieved - dealing with Countrywide has been incredibly stressful. I have complained many times over the years, but nothing has ever really changed. They have no interest in doing a good job for the landlord, and I suspect that this is also the case for the tenant - they're only interest in how much more they can squeeze out of both sides. They are always coming up with new ways to charge additional fees. A good example, which I see someone else has noted, is that they changed my property from an initial 6 month lease which rolls on a monthly notice basis after that, to a 6 month fixed period lease which has to be renewed every six months. They didn't ask me if I wanted to do that and as far as I can see it was only done so that they could charge me a lease renewal fee every time (which they probably also charged the tenant). When I phoned to query this I was told it was for reasons of flexibility, but couldn't actually explain how it was of any benefit to me. Back to the old type of contract I went, but why do I have to police them this way? In-between lets they didn't seem too interested in actually getting it let out - I had to be constantly e mailing them about it. I might as well have been managing the property myself. Cost of any repairs was always prohibitive - I believe they must add a % commission / admin fee to what they charge, but this has never been transparent - no receipts ever provided, they simply pretend that this is the real cost. Finally there was a dispute with the deposit on my final tenancy, which they handled extremely badly - they finally grudgingly admitted they were at fault for not providing the correct information at the correct time, but only after telling me that the problem is that the ajudicator thinks the deposit belongs to the tenant so it's really hard to get the money back. Seriously!! So this is an agent who doesn't understand that the deposit does actually belong to the tenant and the landlord is only entitled to deduct for damages that can be proved?! (the damages were there, but Countrywide failed to provide the evidence to the ajudicator who, given the information that was provided, made a perfectly fair decision). Having heard them say that I am now horrified at how they must treat their tenants - their whole attitude stinks and I would recommend landlords and tenants alike steer well clear.
Comment on agent fees
They will charge for anything they can possibly think of
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Mar 2020
reviewed by 'Mohamad'
10th Dec 2018
reviewed by 'Tom'
15th Nov 2016
reviewed by 'Frustrated'
10th Oct 2016
reviewed by 'Goat'
13th Sep 2015
reviewed by 'Islay'
Opening Hours
Address
Countrywide Scotland
107-111 Byres Road
Glasgow
City of Glasgow
G11 5HW
0141 292 6263
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £76,138 | £76,138 |
| Lettings | 50% | 40% | £675 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 4 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 28,2023
Aug 28,2023
1
people found
this helpful
this helpful
!!!!!!!!! WATCH OUT !!!!!!!!!!!! DO NOT RENT WITH COUNTRYWIDE !!!!!!!
We have rented our Apartment through Countrywide and everything went fine. We had to pay a 1000 GBP deposit but when we moved out, they told us they'd keep 500 GBP, apparently because there was damage, the apartment required cleaning ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2020
Mar 22,2020
0
people found
this helpful
this helpful
Terrible and total rip-off! I rented a flat that was dirty and I gave it back to them better what I received after 2 moths, they are now charging me £500 from my deposit for the cleaning and damage to the sink, when there is no damage!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 10,2018
Dec 10,2018
1
people found
this helpful
this helpful
I was rarely able to contact the agency through phone after I became a tenant at one of their properties. The never got back to any of my e-mails or called me back. This has been such a poor service and support, in order to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15,2016
Nov 15,2016
5
people found
this helpful
this helpful
Appalling company to deal with. I have just moved my properties to another agent and I am so relieved - dealing with Countrywide has been incredibly stressful. I have complained many times over the years, but nothing has ever really changed. They have no interest ...
read full review
read full review
Comment on agent fees
They will charge for anything they can possibly think of
Was this helpful?
Yes
Yes
Oct 10,2016
Oct 10,2016
3
people found
this helpful
this helpful
Avoid like the plague. They will not answer emails, they will not fix problems, they will lie and then finally your deposit will be raided to pay for things they didn't fix during your tenancy....
read full review
read full review
Comment on agent fees
Not applicable for Scotland. Although the threat of admin fees was on everything
Was this helpful?
Yes
Yes
Sep 13,2015
Sep 13,2015
0
people found
this helpful
this helpful
I had an extremely positive experience with Countrywide Byres Rd. right from the valuation where Gavin made sure my questions were answered and he made sure he brought up things I hadn't even thought of! As a first sale for me I was very worried ...
read full review
read full review
Comment on agent fees
Pretty standard to the agents I had out to give valuation. Although they included the cost of them completing the viewings within the fee which made my life easier.
Was this helpful?
Yes
Yes
Sep 10,2015
Sep 10,2015
0
people found
this helpful
this helpful
I had two agents visit the property, Slater Hogg and Countrywide and quite frankly they were worlds apart in terms of the service level they offered, same deal in terms of commission and fees etc.but the way and the detail that countrywide went into ...
read full review
read full review
Comment on agent fees
Fees were very good for the service they delivered
Was this helpful?
Yes
Yes
Jul 30,2015
Jul 30,2015
0
people found
this helpful
this helpful
Couldn't habe been worse. Just when I thought they couldn't get anything else wrong, they messed up again. I also think it might be their policy to ignore irate customers because every time I had an issue, it was near impossible to get a hold ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:08 PM 02/07/2018 by allAgents
