“i was helping my elderly parents sell their home for ......”
1 Star Review
Mar 20,2012
By:
'mrs'
Mar 20,2012
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode:
Sales (as a Vendor)
Postcode:
6
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i was helping my elderly parents sell their home for a shared ownership. we told them we new little about the processes and needed full step by step info as the sale progressed, we also wanted them to show prospectus buyers around pointing out all the good point etc, as my mum n dad wouldnt know what to say
1. we were told that a report needed could be paid for on completion of the sale,,think it was an energy efficiency thing,,or something called hib? hip?
1a, parents recieved letters telling them that because they failed to pay the payment,,interest had been occuring since day one and they now owed out a lot more money!!! beware!!! i had to ring up company, explain, and get the recurring charges stopped to date.
2. lots of silly mistakes in the listing,,it said they had upstairs radiators, they didnt, said they had laminate flooring through out,,,it was only in certain rooms etc
3. asked for advisor to accompany each prospective purchaser,,,the advisor never turned up or rang saying they werent coming! obviously we asked them to accompany the next potential viewers , we we assured they woud,,,and hey ho, guess what, they didnt AND they didnt ring to say they werent coming,,,then they gave an excuse of ,,,(oh we dont accompany people on certain days) so why the _____ didnt they tell us that.
4. After their "professinal pricing) of the house,,,they kept ringing my mum to drop the price etc,,they did do it once to entice people,,infact they i think they done it twice after being badgered.
5. They rang my mum up after a viewing,,,,and asked what was the least she could take in order to move,,and could she take ££££££,my mum said yes to £££££££ and the advisor said oh thats great,,and then that was that! my mum thought she had a sale on the home for the rock bottom price,,so i rang up to see where the confirmation was on the offer, only to find out that there was NO OFFER and it was the estate agent trying to sell the house off at rock bottom price,,,which was not in the best interest of my parents selling the house,,they should have been acting in my parents best interest!!! but no, they just wanted to get a sale.
5, They let people come out and see the house,,make an offer on the house, the people didnt even have a mortage agreement in place....so they failed to do the checks we asked them to do,,,we didnt want sunday shoppers but propper people with a real interest!
7 Efficiency not!!!!! when we did eventually get a sale,,,we had to keep going in every few weeks to ask what was the next step,,,who does what, what we need to do, etc...we asked persifically for a step by step guide to help us through the proces,,,but we had to keep finding out ourselves. After a few weeks during the sale process we heard nothing, we told our solicitor whilst my parents were signing papers...our solicitor rang entwistle green only to find that the buying party hadnt even got a solicitor at this point,,,,,they tried to blame the buyer, but the buyer was new to the process and wasnt advised that this was his next step in the process.
to be quite honest,,,i wouldnt give them my home to sell even if it was free,,,their faces dropped everytime we walked into the shop,,their eyes would roll, because we wanted to know what the next step was, and why it wasnt happening etc. Id sack the lot of them,,,totally incompetant, with false smiles that lasted 1/2 a second.
i dont know how they actually sell houses,,,apart from advertising it and takeing your money,,,you do all the running around,,,its only the fact that you have a house that someone else wants to buy that sales happen,,,they literaly have nothing to do with getting you a sale,,,,my mum and dad were looking at property to buy and were never sent literature on any prospectus houses that they might be interested in,,so why we would entwistle be sending out our house to people,,im guessing it never happened,,
everything i have written is true! but my parents didnt want me to complain...but here i am informing you of our experience,,id say go elsewhere,,,they are incompetant! and guess what,,,theyre advertising to sell your home for free!! and i still wouldnt use them!!
What agent could do to change your mind?
i wouldnt give them the chance to change my mind,
my parents and (myself) who was there every step of the way,,,wouldnt use them,,,too many mistakes, too many excuses,
i may be renting or selling my home in the next year and i refuse to even consider them, they were polite and smiling whilst we were in the shop itself,,and they tried to be proffesional,,im sorry but i would not use them.
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