The initial meeting with Sandra was helpful and reassuring and she gave us an indepth breakdown of what the costs and procedures would be in selling the house. All contact we had with Lauren with regard to the offers from the eventual purchaser were clear and positive and she explained any questions we had. We were also kept up-to-date all along the process of the sale. When an offer had been agreed Caroline ? came into the picture and was equally helpful in taking us through all the processes up to the final completion.