“They were the most awful sales agent that I had ......”
1 Star Review
Sep 04,2016
By:
'Crystal'
Sep 04,2016
Branch: St Albans, 4 Chequer St
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: AL1
Branch: St Albans, 4 Chequer St
Sales (as a Buyer)
Postcode: AL1
3
people found
this helpful
They were the most awful sales agent that I had experience in.
Once the 'sales' guy get you to sign the contract, they don't bother to assist you with anything.
Brochure photos? I can do better. House showings? The staff who appeared did not do anything to promote, didn't arrive beforehand to understand the property, in fact we as owners took the potential buyers through the house in the end. Talk about doing their job. So somehow we agreed to buy a property also sold by Frost and that is when the real nightmare began.
We had Sarah assigned, did not bother to update both of us, only my husband. Was terribly reactive to the point and explain to her that I was extremely disappointed that I was doing her job. She then was only slightly better at chasing statuses on the property sell (we were in the middle of the chain).
The conveyancer they recommend? Stay far away from that. Slow and utterly useless.
Lots of to and fros to the day we were exchanging, Frosts was appalling in customer service. We had to move by 12, we told Frost that, we told the conveyancing company that, all was to go smooth but it wasn't the case. The conveyancing company was so terrible that they did not bother to ring, we had to keep chasing. When the sale went through, Frosts couldn't come to drop the keys until an hour later (mind you this was already 3pm by then).
Before we got the keys, I spoke to this other guy whom unfortunately or maybe luckily that I can't remember his name, but he was terribly awful to me on the phone and in fact said I was lying when I told him about two matters that I was unhappy about. I was so shocked to be accused of lying, what kind of customer service is that?!
I then spoke to his 'manager' apparently but he sided his colleague despite admitting it was not the best way to speak to the customer.
Since we had the keys? No contact whatsoever. No after sales service of a courtesy call. We even had to chase them to take away the sign.
We had two local friends recently went with William H Brown and the service seems to way better and both my friends have been pleased.
For us it was the total opposite with Frosts. Stressful, time consuming, zero customer service after they have hour money. Don't bother to use them, you have been warned!
Comment on agent fees
Most expensive with the worst customer service
3
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