By : 'Javier' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : AL1
8 Sept 2023
People found this helpful0
I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps you as much as he can, a 10 as a person and as a... Read Full Review
Services : Letting( As a Tenant )Date: 7th Sep 2023
I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps you as much as he can, a 10 as a person and as a professional.
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Still no returned ...
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1 Star Review
By : 'Em' Services : Letting( As a Tenant ) Rent PCM : £2250 Would you recommend ? : No Postcode : AL3
11 Aug 2022
People found this helpful1
It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount of our... Read Full Review
Services : Letting( As a Tenant )Date: 11th Aug 2022
It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount of our deposit.
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I have dealt with a few ...
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1 Star Review
Hollie
By : 'NYB' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : AL1
10 Mar 2022
People found this helpful2
I have dealt with a few estate agents but these are the worst. The level of service they provide is horrific. Any requests or emails sent to them asking for help had to be followed up numerous times. We were left for weeks with no working shower or toilet - this happened a few times and we had to... Read Full Review
Services : Letting( As a Tenant )Date: 10th Mar 2022
I have dealt with a few estate agents but these are the worst. The level of service they provide is horrific. Any requests or emails sent to them asking for help had to be followed up numerous times. We were left for weeks with no working shower or toilet - this happened a few times and we had to chase every few days for an update and would only hear back from them if we chased them. Before moving out we had agreed a date for moving out on the phone with one of the agents, who then left and when I followed up for agreement in writing I was accused of lying and not actually getting agreement from the agent who left. We decided to not go with their cleaners upon move out (didnt want to give them a penny!!) and they advised that the apartment wasn't cleaned to their standard but would not let the cleaners come back in and re-clean, instead made us pay for their cleaners to come in. Charging above and beyond the normal price for cleaning. All in all a very bad experience and pity any tenant that has to deal with them. Even our landlord expressed how bad they were to deal with.
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John was an outstanding ...
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5 Star Review
John
By : 'Andy' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : AL3
5 Mar 2020
People found this helpful0
Our first dealings with Frost's Estate Agents was in 2018, the lead person on that purchase was John Sullivan, a year later through to earl this year we were dealing with the sale of the property.
After taking into account John's professional, helpful and personal approach first time... Read Full Review
Our first dealings with Frost's Estate Agents was in 2018, the lead person on that purchase was John Sullivan, a year later through to earl this year we were dealing with the sale of the property.
After taking into account John's professional, helpful and personal approach first time round, we did not consider going elsewhere but back to John at Frosts in Chequer Street.
Apart from his extensive knowledge of the property market and his accurate valuations he has a unique personal approach of working with buyers and sellers. His quick understanding of peoples requirements and personalities is such an advantage. He linked the purchaser and myself directly together, which allowed us to smoothly resolve issues, saving valuable time and costs.
John made himself available as required, regularly updating and progressing each stage. His experience in dealing with difficult and complex issues was a comfort in testing times and if handled differently the conclusion would not have been successful.
On occasions we had input from some of the other team members whilst John was away, Ron was very efficient, Neil and others in the team were very helpful.
We would definitely recommend Frost's as a positive choice of Estate Agent. Their database and property instructions make them the market leader in the St Albans catchment area.
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Sophie has been absolutely ...
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5 Star Review
Sophie
By : 'Clodagh' Services : Letting( As a Tenant ) Rent PCM : £1150 Would you recommend ? : Yes Postcode : AL1
13 Aug 2019
People found this helpful0
Sophie has been absolutely amazing, so easy to contact, always proving great information and support throughout the whole process.
We are moving back to the UK from New Zealand and have been in contact with numerous different providers, however Sophie has stood out, she has made the process... Read Full Review
Services : Letting( As a Tenant )Date: 12th Aug 2019
Sophie has been absolutely amazing, so easy to contact, always proving great information and support throughout the whole process. We are moving back to the UK from New Zealand and have been in contact with numerous different providers, however Sophie has stood out, she has made the process seamless, helping us find what we were looking for.
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Professional and ...
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5 Star Review
Hollie
By : 'Rosanna' Services : Sales( As a Vendor ) Sold price : £400000 Would you recommend ? : Yes Postcode : AL1
5 Aug 2019
People found this helpful0
Frosts has managed the letting of my property to the highest standard, I've been really pleased with the quality of tenants and the quality of service they've provided. They have taken any stress away by making the whole letting as smooth as possible. Hollie Taylor - brilliant!!
Just ... Read Full Review
Frosts has managed the letting of my property to the highest standard, I've been really pleased with the quality of tenants and the quality of service they've provided. They have taken any stress away by making the whole letting as smooth as possible. Hollie Taylor - brilliant!!
Just recently we decided to sell our property and worked with John Sullivan to get it on the market. He has been excellent at keep us updated on the progress of viewings and his view of the market. Whilst it wasn't always the best news (current climate), I was assured that he was checking-in with me regularly.
We have now secured a purchase via Joseph Gaskin. I have been really pleased with Joseph's management of the sale so far, getting us a price we were happy with (gain current market exemptions!). If Frosts manage the full sale as well as they have managed everything else I will be a happy bunny.
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Honest straightforward and ...
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5 Star Review
John
Ella
By : 'Dickersons' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : AL1
11 Apr 2019
People found this helpful0
John Sullivan was helpful, efficient and his advice was spot on. Ella seconded him admirably and kept the transaction progressing. Big thanks to both of them. We would recommend this service to... Read Full Review
Services : Sales( As a Vendor )Date: 10th Apr 2019
John Sullivan was helpful, efficient and his advice was spot on. Ella seconded him admirably and kept the transaction progressing. Big thanks to both of them. We would recommend this service to anyone.
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Letting ...
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5 Star Review
Rose
By : 'Joybells' Services : Letting( As a Owner ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : AL1
12 Jun 2018
People found this helpful0
Rose has been both professional and friendly, exactly as Frosts advertise themselves. Always there to answer a question either on the phone or by email and if not available immediately always gets back to you either on the same day or within 24hrs. Highly... Read Full Review
Services : Letting( As a Owner )Date: 11th Jun 2018
Rose has been both professional and friendly, exactly as Frosts advertise themselves. Always there to answer a question either on the phone or by email and if not available immediately always gets back to you either on the same day or within 24hrs. Highly recommend.
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Happy with the service ...
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4 Star Review
Rose
By : 'David' Services : Letting( As a Tenant ) Rent PCM : £1350 Would you recommend ? : Yes Postcode : AL1
12 Jun 2018
People found this helpful0
Rose was happy to help answer questions and advise during the process. I thought she fairly represented both our (the tenant) and the landlord's best interests in brokering an agreement we were both happy with and perseverant in getting things sorted... Read Full Review
Services : Letting( As a Tenant )Date: 11th Jun 2018
Rose was happy to help answer questions and advise during the process. I thought she fairly represented both our (the tenant) and the landlord's best interests in brokering an agreement we were both happy with and perseverant in getting things sorted quickly.
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Sale of ...
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5 Star Review
Ella
Daniela
By : 'Grace' Services : Sales( As a Vendor ) Sold price : £300000 Would you recommend ? : Yes Postcode : AL1
8 Jun 2018
People found this helpful0
Great team, very quick offer made (which says it all really!), both Ella and Daniela were very easy to get hold of and responsive to my queries. Ella particularly was excellent at chasing the various parties and keeping me involved and... Read Full Review
Great team, very quick offer made (which says it all really!), both Ella and Daniela were very easy to get hold of and responsive to my queries. Ella particularly was excellent at chasing the various parties and keeping me involved and informed.
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Great ...
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5 Star Review
Rose
By : 'K' Services : Letting( As a Tenant ) Rent PCM : £1755 Would you recommend ? : Yes Postcode : AL4
4 Jun 2018
People found this helpful0
Rose was a delight to deal with, always professional and very helpful. The process of viewing and securing was efficient and timely. Thank you so much Rose... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Jun 2018
Rose was a delight to deal with, always professional and very helpful. The process of viewing and securing was efficient and timely. Thank you so much Rose !
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Painless experience and good ...
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5 Star Review
Rose
By : 'Caroline' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : AL2
2 Jun 2018
People found this helpful0
My partner and I found Rose to be extremely helpful, as well as friendly and readily available for any questions/issues. She made the experience of finding a new home to move into easy and... Read Full Review
Services : Letting( As a Tenant )Date: 1st Jun 2018
My partner and I found Rose to be extremely helpful, as well as friendly and readily available for any questions/issues. She made the experience of finding a new home to move into easy and painless.
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Sale ...
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5 Star Review
Ella
By : 'Josey' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : AL1
31 May 2018
People found this helpful0
Excellent service and advice from Sales Team at Frosts. Kept well informed throughout by Ella, our Sales Progressor, who responded quickly and professionally to all issues. Highly... Read Full Review
Services : Sales( As a Vendor )Date: 30th May 2018
Excellent service and advice from Sales Team at Frosts. Kept well informed throughout by Ella, our Sales Progressor, who responded quickly and professionally to all issues. Highly recommended
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Flat Sold !....A very ...
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5 Star Review
Tom
Ella
By : 'Ricardo' Services : Sales( As a Vendor ) Sold price : £310000 Would you recommend ? : Yes Postcode : AL4
23 May 2018
People found this helpful0
Many thanks to Tom for going the extra mile for me on the sale of my mother's flat. After some negotiating with the buyer he managed to get the price that I was happy to seĺl at. All your efforts were very much appreciated...many thanks.
And...Thanks to Ella for liasing between the buyer and... Read Full Review
Services : Sales( As a Vendor )Date: 22nd May 2018
Many thanks to Tom for going the extra mile for me on the sale of my mother's flat. After some negotiating with the buyer he managed to get the price that I was happy to seĺl at. All your efforts were very much appreciated...many thanks. And...Thanks to Ella for liasing between the buyer and myself, and for keeping me up to speed on the progress of the sale and keeping me informed of any questions the buyer wanted answered....many thanks.
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Joyful ...
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5 Star Review
Rose
By : 'ghook11' Services : Letting( As a Tenant ) Rent PCM : £875 Would you recommend ? : Yes Postcode : AL10
23 May 2018
People found this helpful0
Rose was very helpful from the beginning of the process, to handing us over to the property manager. She always got back to me as soon as possible and called with a joyful voice when something was required. Very helpful, joyous and made the renting process very... Read Full Review
Services : Letting( As a Tenant )Date: 22nd May 2018
Rose was very helpful from the beginning of the process, to handing us over to the property manager. She always got back to me as soon as possible and called with a joyful voice when something was required. Very helpful, joyous and made the renting process very easy.
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Rental 2a Etna ...
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5 Star Review
Rose
By : 'Diane' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : AL3
21 May 2018
People found this helpful0
Rose has been helpful and professional in dealing with all aspects of renting 2a Etna Rd. She is very prompt at replying to any queries we've had and guided us through the process.
I would certainly recommend her to any friends/colleagues looking for a... Read Full Review
Services : Letting( As a Tenant )Date: 20th May 2018
Rose has been helpful and professional in dealing with all aspects of renting 2a Etna Rd. She is very prompt at replying to any queries we've had and guided us through the process. I would certainly recommend her to any friends/colleagues looking for a property.
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Excellent ...
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5 Star Review
Rose
By : 'PB' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : AL1
21 May 2018
People found this helpful0
Wonderful service we received from Frosts Estate Agents. Rose was really helpful and understanding of our needs. Would highly... Read Full Review
Services : Letting( As a Tenant )Date: 20th May 2018
Wonderful service we received from Frosts Estate Agents. Rose was really helpful and understanding of our needs. Would highly recommend.
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Great ...
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5 Star Review
By : 'NB' Services : Sales( As a Vendor ) Sold price : £365000 Would you recommend ? : Yes Postcode : AL2
20 May 2018
People found this helpful1
We have recently sold our property through Frosts and having dealt with many agents they clearly stand out amongst their competitors for delivering exceptional customer service, great communication and a clear understanding of their clients needs. The marketing produced was second to none and we... Read Full Review
Services : Sales( As a Vendor )Date: 19th May 2018
We have recently sold our property through Frosts and having dealt with many agents they clearly stand out amongst their competitors for delivering exceptional customer service, great communication and a clear understanding of their clients needs. The marketing produced was second to none and we instantly received viewings and an offer we were delighted with, this has helped us secure our dream house. We are actively recommending Frosts and can't thank the team enough for their hard work and pro active approach, huge thank you to everyone involved.
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Great customer ...
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5 Star Review
Rose
By : 'SandraB' Services : Letting( As a Tenant ) Rent PCM : £1050 Would you recommend ? : Yes Postcode : AL1
17 May 2018
People found this helpful0
I found my renting experience with Frosts and in particular Rose to be smooth, she was kind, professional, very helpful and at explained everything very thoroughly. Made the entire process easy for us. All I can say is Thank you... Read Full Review
Services : Letting( As a Tenant )Date: 16th May 2018
I found my renting experience with Frosts and in particular Rose to be smooth, she was kind, professional, very helpful and at explained everything very thoroughly. Made the entire process easy for us. All I can say is Thank you Rose!
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Amazing ...
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5 Star Review
By : 'Katherine' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : AL1
17 May 2018
People found this helpful0
Neil, Stuart and Ella kept us informed every step of the way and were very patient and friendly throughout our property purchase. A really professional service from a team who were always happy to help! Would definitely... Read Full Review
Neil, Stuart and Ella kept us informed every step of the way and were very patient and friendly throughout our property purchase. A really professional service from a team who were always happy to help! Would definitely recommend.
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