100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jan 25,2012
Jan 25,2012
8
people found
this helpful
this helpful
We signed a contract with Zack stating a solid move in date. This was then delayed days before we were due to move in. We had paid a holding deposit and security deposit. In total they have around £2300 of our money. The move in date was continuously delayed - going on for about 3 weeks. We were effectively homeless - staying with friends, and significantly out of pocket. We requested a full refund so that we could find somewhere else to live which he kept promising but we never received. When we finally managed to speak to the director of this estate agents, Shah Uddin, he said that Zack no longer worked for him, wouldn't give us his surname, and it wasn't his problem and that we should go to the landlord's house to request the money back (the money should have gone into the DPS - not the landlords account). A solicitors letter prompted the director to say that he would try to get the money back - we then received a text message from Zack (he only ever communicated via text - he wouldn't answer his phone) and he apologised profusely, he understood that solicitors and the authorities were involved, and said that he no longer had the money, he needed more time. At this point we had already found another property but lost it because we weren't able to pay the deposit quickly enough because Zack still had our money. We still haven't had it back. This estate agent is not affiliated with any regulatory body and the director was not prepared to assist in the recovery of our money nor would he accept responsibility for his member of staff. We believe there to be some sort of corroboration between Zack and the landlord, and since we only met Zack once and never met the director of the estate agents, it could well have been the same man covering for himself by claiming to be the director.
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Latest Reviews
29th Jan 2021
reviewed by 'AR'
4th Feb 2016
reviewed by 'Trevor'
10th Dec 2013
reviewed by 'Oliver'
21st Nov 2012
reviewed by 'Excellent'
20th Nov 2012
reviewed by 'Very'
Opening Hours
Address
Cosmo Homes
Toynbee Street
London
Greater London
E1 7NE
07872602447
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £2,100 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 5 | 2 | 0 | 0 | 0 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 29,2021
Jan 29,2021
2
people found
this helpful
this helpful
Absolutely avoid this agency! I made a viewing enquiry for a property, they called me back saying the property was not available anymore, no problem. The agent offered me another property at the same price (1700£ per month) and after the viewing we decide to rent ...
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Apr 04,2016
Apr 04,2016
2
people found
this helpful
this helpful
Very professional in their service to customers. Quick to deal with queries,and Would definitely recommend their services to others....
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Comment on agent fees
good
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Feb 04,2016
Feb 04,2016
3
people found
this helpful
this helpful
Terrible service would not recommend to anyone, refused to answer phones, refused to deny that what service they were providing was unfair....
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Dec 10,2013
Dec 10,2013
6
people found
this helpful
this helpful
First and foremost I would take my hat off and praise Cosmo homes , they had fantastic local knowledge and was strikingly honest. They rented my 4 bed Apartment in Bethnal Green within 2 days, and conducted 8 views on my flat in one day, This gained our trust ...
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Nov 21,2012
Nov 21,2012
8
people found
this helpful
this helpful
I have flat hunted and rented with Cosmo homes twice and have always found them to be more than competent. On my most recent property search I was helped by Koysor, who was professional, friendly and attentive, listened to my needs, updated me with new ...
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Nov 20,2012
Nov 20,2012
8
people found
this helpful
this helpful
Cosmo homes are definitely one of the the best agents, I was kept fully informed of every thing that was happening concerning my rental, with regular contact by phone and text, I would have no hesitation in using them again in the future and will ...
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Nov 19,2012
Nov 19,2012
8
people found
this helpful
this helpful
In looking for a good quality rental property in East London, we found that Cosmo homes they gave us excellent and professional customer service. We also found the whole handover and move in proccess seamless. I would highly recomend this agency...
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Sep 25,2012
Sep 25,2012
10
people found
this helpful
this helpful
I have had nothing but great dealings with the team at cosmo homes since they helped me find my flat near Brick Lane .Sha, my appointed agent is approachable and friendly and always actions requests in good time and with a great attitude to boot, ...
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Jun 19,2012
Jun 19,2012
5
people found
this helpful
this helpful
Great response time from these guys dealt with all manangement queries promtly. Very efficient I am extremely happy with the service, very rare now a days to get such a honest and helpful estate agents....
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May 22,2012
May 22,2012
6
people found
this helpful
this helpful
I recently went through the process of renting a flat with Cosmo homes. I found the staff very helpful and efficient, particularly with the whole process of negotiation, referencing and documentation. It was handled very smoothly!
Furthermore, Cosmo homes managed the maintenance of the property ...
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Jan 25,2012
Jan 25,2012
8
people found
this helpful
this helpful
We signed a contract with Zack stating a solid move in date. This was then delayed days before we were due to move in. We had paid a holding deposit and security deposit. In total they have around £2300 of our money. The move in date ...
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Nov 23, 2012
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(1)
Dear Annabelle
First and foremost I would like to point out that the transactions and dealings with the above mentioned property was not under cosmo homes supervision nor was I aware of this matter until this was brought to light after speaking to Amy Stryczko and juli ( the third party in this matter).
I am very disappointed that you are making a false accusation against Cosmo homes, as we did not receive any monies. You paid directly to the landlady’s account, you thought you ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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First and foremost I would like to point out that the transactions and dealings with the above mentioned property was not under cosmo homes supervision nor was I aware of this matter until this was brought to light after speaking to Amy Stryczko and juli ( the third party in this matter).
I am very disappointed that you are making a false accusation against Cosmo homes, as we did not receive any monies. You paid directly to the landlady’s account, you thought you can avoid paying the Agency fee, and without consulting with me or cosmo homes, We cannot be responsible for your own action.
If she did not refund your monies then you should take legal action against her. We instructed our solicitor to take legal action against the landlady and the prospective tenants, and as you are aware that the outcome is that you paid to the landlady, and when it fell through you demand the money from cosmo homes which is wrong to do so.
Any false claims against myself or Cosmo Homes will be taken to court for deformation of character.
I hope this clarifies that myself and Cosmo Homes as a company are not involved in any way shape or form and this was soley your action.
Mr sha uddin (Managing Director)
Cosmo homes Ltd