“If there was an option of giving no stars, that ......”
1 Star Review
Mar 01,2016
By:
'DO'
Mar 01,2016
Branch: London, 241 Lavender Hill
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: SW11
Branch: London, 241 Lavender Hill
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: SW11
8
people found
this helpful
If there was an option of giving no stars, that is what I would have done. We had a great experience with Portico up until we checked out.
We had the house commercially cleaned and the check out clerk marked several items that were dirty, we then went and checked on these and found there was absolutely nothing wrong, nothing had to be re cleaned or wiped down. We were even with the landlord re checking everything and she was shocked out how incorrect the check out report was.
When we tried to discuss this with Portico, we were completely ignored. We tried so many times to call and email to sort this situation out. The report stated the bathroom plug was missing when actually it was under the sink, this is how lazy the clerk was, they didn't even bend down to look properly.
Portico then advised Wandsworth Council of the WRONG tenancy end date and we were therefore charged up until the wrong date. Again, when we tried to discuss this with Portico we were completely ignored.
The landlord was very happy in the state we left her home, but the check out report was completely and utterly INACCURATE. The post service provided from Portico has been absolutely DISGUSTING. To all tenants I urge you to seek a different company. I cannot warn you enough, the service is so horrible and has caused such an enormous amount of stress for my husband and I.
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