100% sales valuation accuracy
91% sales fee satisfaction
100% lettings valuation accuracy
47% lettings fee satisfaction
Oct 25,2015
Oct 25,2015
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During my purchase of this property, Sylvia actively cooperated with my and the seller's solicitors and ensure the deal to progress smoothly. She also updated me with latest status. I have also appointed them as my letting agent after the transaction is completed.
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Latest Reviews
Featured Review
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reviewed by 'Berny Cunningham'
Featured Review
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reviewed by 'George B'
Featured Review
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reviewed by 'Geraint Richards'
Featured Review
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reviewed by 'Pratti'
Featured Review
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reviewed by 'newtolondon123'
18th Jun 2019
reviewed by 'Zenith'
Opening Hours
Address
Vanet Property Asset Management
37b Millharbour, Ability Place
Canary Wharf,London
Greater London
E14 9TX
0207 042 0033
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 91% | £285,000 | £510,000 |
| Lettings | 100% | 47% | £1,200 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 0 | 22 | 12 | 9 | 0 | 24 | 1 | 2 | 0 |
Areas covered
- E14
- East London
- SE16
- South West London
- E16
- West London
- SE8
- SE10
- E1
- EC
- SW1
- SE1
- SW6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
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Jan 31,2013
Jan 31,2013
0
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Vanet, in one form or another, have been managing my rental property since 1996. I have watched the company grow from a small Surrey Quays office to a Canary Wharf major player.
As a Non-Resident Landlord I rely on Vanet totally to manage all my business, ...
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Jan 29,2013
Jan 29,2013
1
people found
this helpful
this helpful
My partner and I used Vanet Property Asset Management as a letting agent for our new flat, which we moved into this weekend. We had not heard of Vanet, but requested info through a listing on Rightmove, and they contacted us.
Vanet's service has been ...
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Feb 05,2014
Feb 05,2014
0
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As a landlord I have experienced exceptional service from Vanet and have benefited from the online management system for my properties. Living overseas means its sometimes easier when information is a click away. Should there be a problem or inquiry, I have one point of ...
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Feb 06, 2014
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(1)
Dear Geraint,
It is always so rewarding to receive such positive feedback. We cannot thank you enough for praising our team’s efforts to ensure that you and your clients receive the high level of service from us that you deserve.
We are always looking at innovative ways to service our overseas Landlords, ensuring that we are transparent in every way that we operate.
Thank you once again for being a valued client of Vanet Property Asset Management and we look forward to pursuing a lon ...
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Nov 26,2013
Nov 26,2013
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Sylvia Salamanca-Espin
Sylvia has been fantastic throughout the process. She has been very forthcoming with all information i requested and provided a lot of colour and context not only relevant to the apartment but the new developments across the road, what to expect through the ...
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Nov 26, 2013
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(1)
Dear Pratti,
What a fantastic review! Thank you so much for your kind words. Sylvia and Sean have proved to be Vanet’s Star Players over the last couple of months and always strive to go the extra length for our clients.
It is always great to receive such positive feedback and the team here are extremely grateful for your comments.
On behalf of all the team here at Vanet, we would like to wish you all the very best with your new property and we look forward to possibly working ...
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Mar 24,2014
Mar 24,2014
0
people found
this helpful
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Having recently moved to London I was not at all familiar with the rental market and how to go about finding a flat. After getting in touch with Owen he showed me two flats. He was very informative and honest and encouraged me to get ...
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Mar 24, 2014
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(1)
Dear NewToLondon123,
Thank you for an excellent review. The Vanet Team are very pleased you had a wonderful experience with us. All of our negotiators are trained to keep your needs in mind when dealing with your application and taking you on viewings – Owen is one of the newest members of our team, so we are happy he conveyed the Vanet company ethos to you during this transaction.
Thanks once again for your kind comments and we hope to do more business with you in the future.
...
Jun 18,2019
Jun 18,2019
0
people found
this helpful
this helpful
THEY WON'T RETURN YOUR DEPOSIT
Possibly the worst agency in London, they will do everything in their power to overcharge you and keep your deposit without real proof. They are cheeky and lazy once the contract is signed, they promise a lot and don't deliver. ...
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Comment on agent fees
They haven't returned the deposit, 3 months after the end of the contract. They do not reply to emails or calls.
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Mar 25,2019
Mar 25,2019
0
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Worst experience ever. MISSCARE OF ALL MANAGERS. UNPROFESSIONAL SERVICE. NOT ACTIONS TAKEN WHEN IMPORTANT PROBLEMS IN VANET PROPERTIES. We would never recommend this agency to take care of any property at least if you want to enjoy your time in your house, please do not ...
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Comment on agent fees
Overpriced related to service offered.
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Mar 18,2019
Mar 18,2019
0
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They are really nice and they take care of my problems. I would really recommend these agents. Always there when you need them, really sweet...
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Mar 07,2019
Mar 07,2019
0
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this helpful
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Hannah has Managed my portfolio of properties for more than 2 years, Vanet has managed them for 8 years.
Vanet has been exceptionally hands on in the management and Hannah has been Super outstanding...
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Nov 12,2018
Nov 12,2018
0
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We had a really bad experience with them.
We moved to our flat 2 months ago and after we moved in we found out that the roof in the dinning room and kitchen is leaking. We've talked to the agency so many times but they kept ...
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Dec 08,2017
Dec 08,2017
1
people found
this helpful
this helpful
Had a very bad experience renting through Vanet despite the high fees paid.
They fail to respond to concerns re: maintenance....
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Dec 16,2015
Dec 16,2015
0
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Brilliant agency. Very responsive and proactive. The agents were willing to show the property at 9am sharp on a Saturday. They even spoke to me on weekends when dealing with my offer. I was very impressed.
I would be a pleasure to deal with Sylvia ...
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Dec 16, 2015
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(1)
Dear Ramesh
Thank you for leaving us a 5* review! We are thrilled to hear that you are impressed with the services of Sylvia and Matheus during your property purchase.
Best Wishes
Vanet Property Asset Management ...
Dec 14,2015
Dec 14,2015
0
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Vanet very supportive and efficient during my purchasing process, very good communication, helpful advice, reply email or phone call really fast, nice and friendly customer service, Definitely a trustworthy property management firm to recommend!!!...
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Dec 14, 2015
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Dear Jay
Thank you for leaving a 5* review of our senior sales consultants - Sylvia and Dan. We are delighted that the purchasing process was supportive and efficient for you. This is just the type of service that we aim to deliver on each sale.
We look forward to working with you in the future,
Best of luck with your new property!
Kind Wishes
Vanet Property Asset Management ...
Oct 25,2015
Oct 25,2015
0
people found
this helpful
this helpful
During my purchase of this property, Sylvia actively cooperated with my and the seller's solicitors and ensure the deal to progress smoothly. She also updated me with latest status. I have also appointed them as my letting agent after the transaction is completed....
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Oct 26, 2015
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Dear Eric
Thank you for taking the time to leave a 5* review of our Business Development Manager Sylvia. It's great to have positive feedback to share with the rest of the team. We are thrilled that the sales progression process was a smooth one and even more so that we are now the managing agent of your new property.
Thank you once again for being a valued client.
Best Regards
Vanet Property Asset Management ...
Oct 22,2015
Oct 22,2015
0
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this helpful
this helpful
good service and prompt reply every time. Very professional agent and follow every procedure carefully during the contract. Will def use this agent again if I have any requirement....
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Oct 23, 2015
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Hi Edison,
Thank you for leaving a great review of our property manager Romulo. We are thrilled that you are happy with the service thus far!
Best Wishes
Vanet Property Asset Management ...
Sep 14,2015
Sep 14,2015
0
people found
this helpful
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A thorough, competent and highly professional sale by Sylvia, through whom I originally purchased the BTL property. Well managed and let by Vanet too. Overall, I've been very satisfied as the any minor glitches along the way have always been promptly and courteously dealt with....
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Jun 12,2015
Jun 12,2015
0
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We had a very good experience finding the right property with Vanet. We liked Romualdas from our very first meeting. His honest, attentive and friendly assistance was greatly appreciated and unexpected. His attention to detail and guidance through the whole apartment hunting process was exemplary ...
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Jun 12, 2015
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Dear Damien
We are delighted to learn that our lettings negotiator Romualdas helped you find the right property.
Customer service is at the centre of our promise to our clients and we are thrilled that we have made the process a smooth one for you.
Wishing you all the best in your new property and if there is anything else in the meantime that we can assist you with just give us a call!
Best Wishes
Vanet Property Asset Management ...
Jun 12,2015
Jun 12,2015
0
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this helpful
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We are from Australia and needed help finding our temporary home while we are here for work over the next three years. The personal and friendly service we received with Vanet made this stressful time so much easier and we can't thank them enough! Romualdus ...
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Jun 12, 2015
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Dear Rachel
Thank you for leaving a 5* review of our services and for acknowledging our team member Romualdas for his helpful advice and service in assisting you to find your temporary home.
Customer service is at the very centre of our promise to our clients and we are delighted that we have the opportunity to leave a great first impression.
Wishing you a very pleasant stay over the next three years and if we can be of any further assistance in the meantime please give us a call.
Best Wis ...
Jun 12,2015
Jun 12,2015
1
people found
this helpful
this helpful
We have recently chosen Vanet to manage our property after searching around the local agents - Vanet had the best reviews and were able to provide a more competitive rate than the alternatives.
Our point of contact is Romualdas and he has so far done ...
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Comment on agent fees
Much better than competitors
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Jun 12, 2015
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Dear Sue
Thank you for taking the time to leave a wonderful 5* review of our services and for acknowledging the attentive and efficient work of our dedicated team member – Romualdas.
You can be confident that at Vanet we take care of our clients properties as if they were our own and we are very thankful that you have given us the opportunity to take care of yours.
We looking forward to building a long term relationship with you and if there is anything else in the meantime that we c ...
May 12,2015
May 12,2015
0
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this helpful
this helpful
Overall, the properties they had available, and the process for applying for a place to rent, was all above board. They worked quickly and efficiently, and despite the large application costs (pretty normal for this area) the entire process was a breeze. The end of ...
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What agent could do to change your mind?
You have real communication issues. Email isn't difficult and I shouldn't have to follow up with multiple phone calls. I'd like to think it's just one bad egg in an otherwise great agency, so do yourself a favour and get rid of David.Attached Filesnbsp;
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May 12, 2015
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Dear John
Many thanks for taking the time to send us your feedback regarding your recent tenancy.
We have researched the details of your comments internally but have found no recollection of your description.
However, the management team are eager to investigate the matter further and would ask you to contact us immediately so that we can make your lasting impression of us a great one!
Please contact the management team on 0207 042 0033 or email info@vanet.uk.com.
Best Regards
Vanet Prop ...
Apr 20,2015
Apr 20,2015
0
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this helpful
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Although the initial valuation resulted in a prompt sale, a number of technical issues arose during the transaction which required the issue of a Deed of Variation. The agent played a suitably supportive role during this protracted process and contributed to the positive outcome....
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Apr 20, 2015
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Dear Arthur
Many thanks for your kind comments. We are delighted to read that we were able to support you during this process.
Please do let us know if we can be of any further assistance with any future property transactions.
Best Wishes and Kindest Regards
Vanet Property Asset Management ...
Apr 15,2015
Apr 15,2015
0
people found
this helpful
this helpful
Razvan is a reliable and helpful property manager. Communicating with Razvan is very easy as he is always available by phone, message or email and responds promptly to all inquiries. Razvan has been particularly accommodating when I have encountered slightly more urgent issues with my ...
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Apr 15, 2015
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Dear Cheyne
Thank you for your wonderful review of our Property Manager Razvan. We are delighted that you have received a first class property management service during your tenancy. Customer service is and always has been the very centre of our promise to our customers and we are overjoyed to learn of your positive experiences with us so far.
Wishing you all the best with your tenancy and look forward to working with you in the future.
Kindest Regards
Vanet Property Asset Management ...
Mar 23,2015
Mar 23,2015
0
people found
this helpful
this helpful
Very friendly and efficient agent with good service and quickly responded to all questions and requests. Made the whole process a lot easier and less stressful. Thank you....
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Mar 23, 2015
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Dear Tim
We are delighted to receive a 5* review from you. It is a pleasure to be of assistance with your move in. If we can be of any further service please contact us.
Wishing you well in your new home.
Sincerely
Vanet Property Asset Management ...
Mar 13,2015
Mar 13,2015
0
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this helpful
this helpful
Excellent service provided by the staff of Vanet. From a comprehensive tour of available properties, through to a very helpful support in property acquisition. Sylvia Salamanca-Espin proved as asset in keeping communications open between seller and a less than co-operative, or should I say, highly ...
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Mar 18, 2015
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Dear Patrick
Sincere thank you for taking the time to review your recent experience with us. We are delighted that we were able to help support you in your property acquisition. At Vanet, we pride ourselves on consistently delivering high levels of service and understand that the communication element during the sales progression process is of paramount importance to both the buyer and the seller.
May we wish you every prosperity with your new property and we look forward to working with yo ...
Nov 12,2014
Nov 12,2014
3
people found
this helpful
this helpful
Horrible experience. The initial letting agent .was unreliable (made promises about me being able to break my contract). Follow up communication was problematic (great difficulty in reaching the responsible agent- on one occasion I had to phone the office 5 times, and send several emails, to ...
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Nov 12, 2014
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Many thanks for taking the time to send your feedback, however, let us first acknowledge and apologise for the experiences you have outlined above.
At Vanet Property Asset Management we make it a point of reference to put all of our customers needs at the centre of everything we do and we are sorry that on this occasion we do not appear to have lived up to those high standards.
We would however like to regain your trust in us. Please be assured that we are investigating the issue and we welco ...
Nov 09,2014
Nov 09,2014
0
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this helpful
this helpful
Vanet were always quick to answer questions and would always get back to you. Arrived at all appointments made on time! Whole process of buying a property went reasonably smoothly mainly due to the efficiency of the two members of staff from Vanet I dealt ...
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Nov 05,2014
Nov 05,2014
0
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my first agent sean was terrible as he did not fgollow up any information given to him
sylvia was very good an efficient...
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Oct 18,2014
Oct 18,2014
0
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Romulo took on my account this year and has been really helpful in the negotiations with the landlord.
He has been following me though the entire process of renewing my contract and always promply helped me when needed.
I'm happy he is looking after my ...
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Oct 20, 2014
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Dear Luca,
Many thanks for your kind comments. We are thrilled to hear that you are happy with the way in which our Property Manager Romulo is looking after your account.
We always strive to maintain a high level of customer service to all of our customers and it is great to receive positive feedback like yours.
May we wish you all the best in your property.
Best Wishes
Vanet Property Asset Management ...
Aug 28,2014
Aug 28,2014
0
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this helpful
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Despite being a very drawn out process (through no fault of Vanets) I was impressed with the hard work and dilligence of Sylvia (and Lauren before her) to continue to push this to a conclusion....
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Oct 20, 2014
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Dear Rich,
Thank you for taking the time to leave a kind comment regarding your recent purchase with us.
At Vanet Property Asset Management we understand that the sales progression process can at times become lengthy which is why our staff are trained to reduce this process where possible by ongoing communication. We are delighted that you are impressed with Sylvia and Lauren's hard work and dilligence. May we take this opportunity to wish you the very best of luck and prosperity in your ...
Aug 27,2014
Aug 27,2014
9
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this helpful
Honestly speaking it was the worst experience I have ever had with the agent. Agata has no customer serving skills, timekeeping, organisation skills and all of the rest I guess.
My story with her has started when my landlord has sold the property and agency ...
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Sep 24, 2014
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Agata has a sister called Agneska. They both work at Vanet and send emails to tenants signing "A. Kowalska".
Occasionally they swap roles, apparently without telling their managers.
Add that to Vanet's usual rudeness, sloppiness and miscommunication and you can see why landlords migrate to other Property Management Agencies. ...
Tenant Fees
Please note the charges listed below are the maximum fees that will be applied unless stated otherwise.Fee 's/Charges from 1st June
Permitted Charges in accordance with the Tenant Fee Act 2019 for an Assured Shorthold Tenancy:
Holding Deposit - max one week's rent
First Month 's rent - in advance
Tenancy Deposit - 5 or 6 weeks depending upon the rental amount
Early termination (when requested by the Tenant) - a charge not exceeding the financial loss experienced by the Landlord
Late Rent - interest charged at 3% above Bank of England base rate when rent is more than 14 days late
Lost key (or security device) - equivalent to cost incurred
Changing tenancy documents (after commencement of tenancy) - £50 inc VAT
Non Housing Act tenancy fees – not affected by the Tenant Fee Act 2019:
Tenancy Agreement - £300 inc VAT
Extension Agreement - £125 inc VAT
Individual Reference per person - £75 inc VAT
Company Reference - £75 inc VAT
Damage Fee - £90 inc VAT
Guarantor Reference per guarantor - £100 inc VAT
Deed of Guarantee - £75 inc VAT
Check-out (minimum fee) - £135 inc VAT
Arrears Fee - £30 inc VAT
Overpaid Rent Return - £30 inc VAT
Pet Licence - £75 inc VAT
The Initial Money will be confirmed and must be paid by debit card or bank transfer. We do not have the facilities to accept cash.
Vanet is a member of and covered by the RICS Client Money Protection Scheme. Vanet is also a member of a redress scheme provided by The Property Ombudsman. Last updated at 18/06/2019, 2:19 PM by allAgents
Complaints Procedure
All complaints to be emailed to info@vanet.uk.com and we will investigate and respond ASAP - we will be implementing an online form in due course (on our website) to direct clients to.
Last updated at 12:00 PM 27/10/2017 by allAgents
Thank you for taking the time to leave a 5* review of our Business Development Manager Sylvia. It's great to have positive feedback to share with the rest of the team. We are thrilled that the sales progression process was a smooth one and even more so that we are now the managing agent of your new property.
Thank you once again for being a valued client.
Best Regards
Vanet Property Asset Management