100% lettings valuation accuracy
33% lettings fee satisfaction
Sep 09,2015
Sep 09,2015
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Connells are by far are the worst letting agency I have ever dealt with! First off, the tenancy agreement was drawn up with the incorrect rent payment date, luckily my partner noticed prior to signing and asked for new contracts to be created, they were, we signed them and assumed that would be the end of it, as the months rolled on we continually received the same letter stating that our rent payments were late which of course we knew they weren't. I called several times, only to be fobbed off and told that the situation was in hand. 12 weeks after signing the contracts it emerged that the agent dealing with the second agreement had never let the accounts team know that we would be making payment on the 27th of each month rather than the 20th so it continually arrived late!, I then asked them to let my landlady know of the mistake so that she wasn't unduly concerned, they assured me that this had already been done. When I spoke with her directly she knew nothing about it!. And then it gets better, my partner and I decided that from August 2015 we would each pay half of the rent from our own separate accounts, so two days prior to the rent due date I called Connells to request the correct account details, they were provided to me over the telephone and the rent was transferred, the following week I had a call from Connells to say that the rent had not been paid, I assumed once again that this was just a carry on from the previous mistake, however it transpired that they actually had not received my rent which then posed the question, where had it gone?. I called Connells back and read the account details that the monies had gone to only for them to confirm that they knew nothing of those details and they did not belong to the company. To make matters worse the employee who had given the details to me had left the company a few days before and therefore apparently it was not their problem, they also suggested that I may wish to duplicate the rent payment to bring the account up to date!!. I have contacted my bank who are trying to figure out who has my money, Connells will not confirm if calls between tenants and letting agents are recorded and I am now in contact with an ombudsman, it truly has been one of the most stressful experiences of my life. I can honestly say that even if I found the property of my dreams I would not pursue it if Connells had any involvement at all!!. I am 20 weeks pregnant and spending at least an hour every day on the phone to the bank/ ombudsman or complaints team. It really has been an awful experience.
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Latest Reviews
31st Oct 2018
reviewed by 'JoJo'
13th Mar 2018
reviewed by 'Disgruntled'
9th Sep 2015
reviewed by 'Laura'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £650 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 05,2023
Jan 05,2023
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I've received so far what seems a very professional service in letting my property through their letting agency. Thoroughly impressed with their service and looking forward to a long-standing professional dynamic with the team at the Sutton Coldfield Branch....
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Oct 31,2018
Oct 31,2018
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I would leave less than 1 star if it would let me! We sold our flat to a cash buyer, no mortgage, no searches, no surveys. We had no mortgage to pay off either and a long lease owned by the council, so very secure. Connells ...
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Comment on agent fees
Acceptable, if they had done what they promised.
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“Untrustworthy amateur outfit in Sutton Coldfield. This branch absolutely deserves ......”
Mar 13,2018
Mar 13,2018
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Untrustworthy amateur outfit in Sutton Coldfield.
This branch absolutely deserves its ranking of #26962 out of 26583 branches in the UK!...
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Mar 26, 2019
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I agree completely with the one star reviews nWill never use again nThe easte agencie never even told us that tje person who was dealing with our purchase left.The only reason found out was because rang up and asked to speak to him and was told he had left a week ago.No call to informed me of this and who was taking over the sale nAll the calls regarding the sale has come from me.I am at lost to think of anything they have done.Dont touch deserve poor rating ...
Sep 09,2015
Sep 09,2015
0
people found
this helpful
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Connells are by far are the worst letting agency I have ever dealt with! First off, the tenancy agreement was drawn up with the incorrect rent payment date, luckily my partner noticed prior to signing and asked for new contracts to be created, they were, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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