“I wish I had read the previous reviews here before ......”
1 Star Review
Jul 12,2015
By:
'Reviewer'
Jul 12,2015
Branch: Leeds, York Place Buildings, 6-8 York Place
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: No
Postcode: LS10
Branch: Leeds, York Place Buildings, 6-8 York Place
Lettings (as a Tenant)
Rent PCM: £875
Postcode: LS10
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I wish I had read the previous reviews here before agreeing to rent from this terrible company. The people who show you round properties were lovely and appeared professional, however this all changed once you become a tenant. As others have mentioned in order to raise any complaint you must use a website and wait for a reply - we often had to ring and ring to ensure someone even picked up the comment on the website.
In a flat of two I was continually left out of communications regarding the property and issues we had, only finding out when my flatmate forwarded me the emails. After asking numerous times to be included and being ignored I simply gave up.
Throughout our stay little things like having to chase up for answers, never being called back about anything when they said they would really did start to grate. However with a busy life you end up just dealing with it rather than fighting.
This should have been the warning signs for when we were due to move out - this was one of the worst experiences of my life. After our boiler broke and was not fixed for numerous weeks (far over the specified times laid out in contract) and basically being told to clean ourselves with wet wipes, I couldn't wait to get out quick enough.
As someone else has mentioned I was accused of bullying when in fact the owner reduced me to tears and was very, very aggressive towards me. Be warned, this company is far from professional so much so that I was told "you are not our client, the landlord is our client, you are just a tenant". Forgive me if I have been renting for years under the impression that paying for a service and signing a contract meant that you were a customer and a client.
This company only cares about their landlords and making money at any expense. I would urge anyone considering to rent from them to think again.
What agent could do to change your mind?
Be professional and treat tenants as paying customers. Not be rude and bully tenants. Generally act like decent human beings.
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