0% lettings valuation accuracy
75% lettings fee satisfaction
Jul 06,2015
Jul 06,2015
7
people found
this helpful
this helpful
One of the worst experiences of my life. The staff are unpleasant, verging on cruel, and consistently rude, arrogant and I guess rather unsurprisingly, not particularly bright. Sadly we are still in a property managed by Simply Let so I am not keen to divulge further details.
I attend a community group in Guildford and have heard several stories of fairly appalling treatment of students, too. They are viewed as money making machines yet, despite their lucrative contracts, are very much treated as lower class clients. I've been shown several communications between Simply Let and their student renters and they're openly dismissive, unpleasant and unhelpful; routinely asking whether they just want to 'cancel the contract?' when they've been asked a question that puts them out even slightly. At meetings in their office I've heard that one student was openly mocked when querying what to me was a fairly run of the mill question about furniture. I am reluctant to go into specifics as some are still clients and don't want to worsen their treatment but I compel those interested to look elsewhere.
What's most upsetting is that it is the mamager, Ben, who is routinely mentioned in complaints. Laughing at clients and mocking their problems because, let's face it, students need somewhere to live and they have them over a barrel. It's cruel to treat young, naive and impressionable people in the manner that they do.
Please avoid Simply Let if possible, they seem to have very few staff - I fear you are almost guaranteed contact with Ben. I encourage students to feed back to the University of Surrey and hopefully some momentum will build behind acknowledging this problem at the level of the Accomodation Services there.
To older renters, I wish I had been warned beforehand how unpleasant, unhelpful and uncaring Simply Let would be. Please don't fall into the same quagmire we're in.
I attend a community group in Guildford and have heard several stories of fairly appalling treatment of students, too. They are viewed as money making machines yet, despite their lucrative contracts, are very much treated as lower class clients. I've been shown several communications between Simply Let and their student renters and they're openly dismissive, unpleasant and unhelpful; routinely asking whether they just want to 'cancel the contract?' when they've been asked a question that puts them out even slightly. At meetings in their office I've heard that one student was openly mocked when querying what to me was a fairly run of the mill question about furniture. I am reluctant to go into specifics as some are still clients and don't want to worsen their treatment but I compel those interested to look elsewhere.
What's most upsetting is that it is the mamager, Ben, who is routinely mentioned in complaints. Laughing at clients and mocking their problems because, let's face it, students need somewhere to live and they have them over a barrel. It's cruel to treat young, naive and impressionable people in the manner that they do.
Please avoid Simply Let if possible, they seem to have very few staff - I fear you are almost guaranteed contact with Ben. I encourage students to feed back to the University of Surrey and hopefully some momentum will build behind acknowledging this problem at the level of the Accomodation Services there.
To older renters, I wish I had been warned beforehand how unpleasant, unhelpful and uncaring Simply Let would be. Please don't fall into the same quagmire we're in.
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Latest Reviews
1st Jul 2020
reviewed by 'dorana'
17th Sep 2018
reviewed by 'Jamie'
6th Jul 2015
reviewed by 'GuildfordConcerned'
Opening Hours
Address
SimplyLet Guildford
4 Guildford Park Road
Guildford
Surrey
GU2 7ND
01483 459 360
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 75% | £550 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 01,2020
Jul 01,2020
0
people found
this helpful
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A TERRIBLE agency in ALL aspects of the business. Do NOT recommend it at all. They take advantage of landlords as well as of tenants. Guildford Borrow Council is aware of the many complaints. I'm surprised they still trading with so many unsatisfied landlords and ...
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Mar 07,2020
Mar 07,2020
0
people found
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The owner Ben has on different occasions behaved in a completely unprofessional/unethical way - sadly I can't share details online for privacy but rest assured, you're MUCH better off somewhere else. Read the other comments too and see the pattern....
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Sep 17,2018
Sep 17,2018
0
people found
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Excellent service, can't fault it. Very helpful staff, fair, no problems. Deposit back as planned. The bad reviews are probably by students who wrecked the houses and didn't get their deposit back! (Why did they need to redecorate before leaving!!)...
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Comment on agent fees
Fair
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May 02,2018
May 02,2018
0
people found
this helpful
this helpful
The Simplylet staff, Ben in particular, has been quick to respond to queries, offering guidance to the best options available to me in accommodations across Guildford. On one occasion, the internet kept slowing down for a couple of weeks and it's vital that my house ...
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Sep 14,2017
Sep 14,2017
2
people found
this helpful
this helpful
The worst letting agent around,rude,arrogant ,and bullying tactics in my opinion.extortionate fees,when complaints are made like the front door lock not working with four young girls alone in the property, they are met with rude,arrogance .and made to feel a ...
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Comment on agent fees
Disgusting
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Jul 06,2015
Jul 06,2015
7
people found
this helpful
this helpful
One of the worst experiences of my life. The staff are unpleasant, verging on cruel, and consistently rude, arrogant and I guess rather unsurprisingly, not particularly bright. Sadly we are still in a property managed by Simply Let so I am not keen to divulge ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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