May 10,2015
Minithumbdown
By: 'Burton End disaster'
May 10,2015
5 people found
this helpful
I was a tenant in the Stansted area and Savills Bishops Stortford was the agency. I was misled in terms of aircraft noise by both landlord and Savills. On check-in I was confronted with a poorly cleaned house and absolutely filthy cooker. It took the landlord over 2 weeks to rectify the cooker and Savills were of no use. The landlord was appalling and Savills seemingly unable to get him to do what a normal landlord should do eg gas and electricity safety checks and certificates on check-in. Furthermore, at check out Savills colluded with the landlord to extract as much money as possible from my deposit. The dilapidations report by the inventory clerk was not adopted fully by Savills dilapidations team who were rude and dismissive.
An awful experience and I would urge people not to use this lettings agency.
What agent could do to change your mind?
Been more impartial between tenant and landlord. Insisted that the landlord actually fulfils his obligations.
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Was this helpful? Yes
By: Savills Lettings
May 11, 2015
I am very sorry to read your comments regarding the service you have received from the Harpenden office. Savills takes all feedback seriously and the Regional Director for the Harpenden office will investigate the comments and issues you have made in your review as soon as possible and will contact you immediately with her findings. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills

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Savills

Chequers, 19 North Street Bishops Stortford
Hertfordshire
CM23 2LD

01279 756 800

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