“Very good, professional service. I have been a landlord for 25 ......”

Apr 01,2015
By: 'Alan'
Apr 01,2015
1 people found
this helpful
Very good, professional service.
I have been a landlord for 25 years so I know letting agents, good and bad.
Townends have always been able to let the property, always kept me in touch and provided a good efficient management service.
Payments are always on time, which was not the case with previous letting agents.
I spend a lot of time overseas so I am totally dependant on the letting agent.
The only complaint I have had was that a few years ago too many staff members seemed to be involved with different issues in the same let, cleaning, tenancy agreements, repairs etc being handled by different people causing some confusion, in one case the flat was let uncleaned. This has not happened in recent years.
This has been the only problem in the 6 years I have been with Townends.
Comment on agent fees
I get full management for 11%
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