“Initially Ashraf was extremely helpful and co-ordinated a difficult purchase ......”

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Mar 31,2015
By: 'Unhappy'
Mar 31,2015
4 people found
this helpful
Initially Ashraf was extremely helpful and co-ordinated a difficult purchase with an overseas seller and a tight time schedule. However, as the situation progressed there was a definite loss of attention.
This culminated in an assurance that all keys were held by Foxtons and would be handed over on completion as contracted with the seller. Specific reference was made to the keys for locked security shutters. On completion no keys were provided and no responsibility taken by Foxtons to supply them, resulting in several hundred pounds of cost to remove and replace. The cavalier attitude taken by Foxtons to pass off their responsibility was deplorable. The failure seems to me to be in Foxtons' attempt to pass the buck and not to support their staff for mistakes they have made.
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