I own a number of tenanted properties in Central London all managed by MyLondonHome for nearly a decade and I cannot speak too highly of them. They always let my properties to top quality tenants at excellent rents with very little time (if any) between lets. They provide clear easy to understand statements and advise and fix any problems quickly and efficiently. No wonder they have won so many awards. I am a very demanding person when it comes to service and certainly would stay with this agency if they were not truly outstanding.
Of course there will be tenants like those on here who complain about problems with their rented property not being fixed but that is not necessarily the fault of the estate agent but the landlord. I want happy tenants so I always fix things immediately and professionally through MyLondonHome's excellent property management department but other landlords are not always so considerate.