Westminster London, London, SW1E
4.8/5, 1100 reviews
98% recommended
88% sales valuation accuracy
90% sales fee satisfaction

Property Features

MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only ... show more MyLondonHome is a London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only to become the leading sales and letting agency in Central London, but to use an ethical approach at all times. Our diverse range of clients, from individual property owners to large-scale investors, are testament to the fact that our method works.
Estate Agent Central London

Latest Reviews

View all Reviews 1100
21st Oct 2022
reviewed by 'Jim Fatah'
“MyLondonHome have just sold my central london flat. It was a long haul, but we made it and in my ......”
26th Jul 2022
reviewed by 'Jovan'
“Very professional service from both Luke and Wendy. Wendy was instrumental in getting the sale done and she did a ......”
24th Jul 2022
reviewed by 'Ivan Lim'
“It’s no surprise that buying a home in London can be a drawn-out and time-sensitive experience, especially as a ......”
9th Apr 2022
reviewed by 'AT'
“I wouldn't trust most of the reviews giving this company high ratings. ***Content breaches terms*** They are amateur at best ......”
1st Feb 2022
reviewed by 'John'
“My London Home was the agent for the flat I am buying. I messaged them through Rightmove on a Sunday ......”
7th Jul 2021
reviewed by 'Cotswold Commuter'
“I didn't think you could find a good estate agent in London. But this outfit proved me wrong. Yes, you ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

MyLondonHome
35 Catherine Place
Westminster,London
Greater London
SW1E 6DY
020 7222 2500

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 90% £250,000 £9,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
231 1 551 18 86 0 122 1 88 2
Areas covered
  • N1
  • SW6, SW8, SW9, SW11, SW18
  • N7
  • W2, W14, WC1N, WC2
  • NW1
  • E1, E14, EC1, EC2, EC4
  • SE1
  • SE11
  • SE16
  • SE17
  • SW1
  • SW3
  • SW4
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA TPOS Sales TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

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MyLondonHome Image 1
Battersea & Clapham, SW11
Canary Wharf, E14
South Bank, SE1
Westminster London, SW1E

“Jennifer was a pleasure to deal with from start to ......”

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Jan 08,2016
Minithumbup
By: 'Neil'
Jan 08,2016
0 people found
this helpful
Jennifer was a pleasure to deal with from start to finish. She went above and beyond what you would expect and made sure that I felt looked after and was comfortable with the process of renting a flat. She quickly understood my requirements and provider ...
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Comment on agent fees
Fees in line with my ecpectations
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“Tom most definitely went above and beyond the call of ......”

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Jan 07,2016
Minithumbup
By: 'David'
Jan 07,2016
0 people found
this helpful
Tom most definitely went above and beyond the call of duty in a) double checking the details and cancelling a viewing that would have been a waste of our time and his and b) finding another estate agent who was handling a property that turned ...
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N/A
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“Elliot is a very professional and knowledgeable agent, he always ......”

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Jan 06,2016
Minithumbup
By: 'Catherine'
Jan 06,2016
7 people found
this helpful
Elliot is a very professional and knowledgeable agent, he always can work for the best to balance the interest of both applicant and client....
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Comment on agent fees
Elliot Rainbow
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By: Elliot Rainbow
Jan 18, 2016
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Hi Catherine, Thank you for the feedback, much appreciated. I look forward to working with you again in the New Year. ...

“Jennifer has been extremely helpful throughout the process. The response ......”

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Jan 05,2016
Minithumbup
By: 'Simon'
Jan 05,2016
0 people found
this helpful
Jennifer has been extremely helpful throughout the process. The response speed has been excellent, and she was available to assist us throughout the holiday period which was much appreciated. She was helpful, friendly and made us feel comfortable inundating her with questions. I was unfamiliar ...
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Comment on agent fees
We benefited from a no-fees offer in December which was excellent.
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“Great service. Very quickly located property in location I wanted ......”

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Jan 05,2016
Minithumbup
By: 'Forbes'
Jan 05,2016
0 people found
this helpful
Great service. Very quickly located property in location I wanted and managed a very prompt and efficient rental. I had tried another Agency initially who failed miserably to either complete on a similar property or in fact communicate with me. My London Homes were everything ...
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Comment on agent fees
Market rates. OK
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“Other agents told me that the response for the property ......”

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Dec 23,2015
Minithumbup
By: 'Chan'
Dec 23,2015
6 people found
this helpful
Other agents told me that the response for the property I want to sell is bizarrely quiet but Elliot got me a buyer within a month. I don't mind accepting the offer price that is about 3% less than my asking price. I am also very ...
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Comment on agent fees
Same as market price.
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Was this helpful? Yes
By: Elliot Rainbow
Jan 12, 2016
View all comments (1)
Hi Chan, Thank you for the kind review, my pleasure to assist with the sale of your property. Look forward to working with you again in the future. ...

“This is London. Landlords have to deal with the reality ......”

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Dec 22,2015
Minithumbup
By: 'RTan'
Dec 22,2015
1 people found
this helpful
This is London. Landlords have to deal with the reality of tenancy changes as people relocate for a variety of reasons. MyLondonHome team worked hard to conduct a fair number of viewings to source a new tenant for us. Eventually, the void was well, only ...
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Comment on agent fees
Fair and reasonable.
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“It's early days for us as customers of MLH, but ......”

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Dec 21,2015
Minithumbup
By: 'the'
Dec 21,2015
0 people found
this helpful
It's early days for us as customers of MLH, but so far the experience has been excellent. We used the Canary Wharf office to get our small flat on Greenwich Peninsula let. They were responsive in terms of understanding our requirements, commercially competitive and helped ...
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“Maj worked hard to get details of the flat to ......”

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Dec 18,2015
Minithumbup
By: 'Mary'
Dec 18,2015
2 people found
this helpful
Maj worked hard to get details of the flat to as many prospective tenants as possible. He was also able to provide evidence of this. His advice was always sound and he was able to use his knowledge of the market to advise the best ...
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Comment on agent fees
Fees were negotiable. Very happy with what I paid.
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“Ellliot was very helpful in giving all the details, etc ......”

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Dec 18,2015
Minithumbup
By: 'S'
Dec 18,2015
5 people found
this helpful
Ellliot was very helpful in giving all the details, etc of the property we were interested in. He was always available on the phone when we called him and his responses via e-mail were very prompt. He helped us in negotiating a suitable price with ...
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“They work with strong passion and high efficiency. Within a ......”

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Dec 18,2015
Minithumbup
By: 'Jessie'
Dec 18,2015
0 people found
this helpful
They work with strong passion and high efficiency. Within a week or so, my apartment was let out thanks to their enthusiastic follow up work. I was well alerted of the progress from the outset and they gave practical advice throughout. Maciej gave me a ...
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“Bradley has been tremendously helpful with our recent purchase on ......”

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Dec 01,2015
Minithumbup
By: 'RT'
Dec 01,2015
0 people found
this helpful
Bradley has been tremendously helpful with our recent purchase on an off-plan apartment in E14. He is very knowledgable in properties around east London. He is extremely responsible and efficient during the process of finding us the right property through to the end of the ...
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“Elliot maintained a proactive and consistent communication with me. His ......”

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Nov 21,2015
Minithumbup
By: 'Djamal'
Nov 21,2015
5 people found
this helpful
Elliot maintained a proactive and consistent communication with me. His perspective on the market, the value of the property, and the credit quality of the buyer was very good. Elliot ensured that as much resources from MyLondonHome team helped me in closing the deal. Elliot ...
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“Excellent service. Thorough and professional from start to finish. Managed ......”

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Nov 16,2015
Minithumbup
Staff profile picture
Wendy
By: 'Anonymous'
Nov 16,2015
3 people found
this helpful
Excellent service. Thorough and professional from start to finish. Managed to assist in securing a successful conclusion to the transaction. i would highly recommend them....
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“Elliot was assisting me with purchase of a studio unit ......”

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Nov 06,2015
Minithumbup
By: 'Marc'
Nov 06,2015
7 people found
this helpful
Elliot was assisting me with purchase of a studio unit at the above address. I was to help my daughter by paying the deposit. We thought she had an in principal agreement from Halifax bank for a loan, and went ahead and paid the res ...
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N/A
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“Prompt and kind services with clear answers until any outstanding ......”

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Oct 28,2015
Minithumbup
By: 'Alessandro'
Oct 28,2015
0 people found
this helpful
Prompt and kind services with clear answers until any outstanding issue are resolved. Definitely a genuine courtesy aimed to customer satisfaction...
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“Sami deals with the management of my property with great ......”

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Oct 21,2015
Minithumbup
By: 'Landlady'
Oct 21,2015
1 people found
this helpful
Sami deals with the management of my property with great efficiency. She is very even handed regarding the rights of myself as landlord, and the tenants. This ensures that each party takes proper responsibility for their part of the agreement....
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“I had discovered MyLondonHome via a search on Zoopla. I ......”

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Oct 17,2015
Minithumbup
By: 'Mark'
Oct 17,2015
5 people found
this helpful
I had discovered MyLondonHome via a search on Zoopla. I received an immediate reply and was contacted by Luke in the HK Office. Literally right away he had arranged for someone in London to start the process of looking for potential buyers. The process was ...
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Comment on agent fees
Fair. Don't mind paying when the property sells so fast and you make a profit.
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“The sale completed very smoothly, with all credits went to ......”

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Oct 08,2015
Minithumbup
By: 'Denis'
Oct 08,2015
6 people found
this helpful
The sale completed very smoothly, with all credits went to the named staff as well as Christian the director who have all done an excellent and professional job which I really appreciated. I will recommend my London homes to anyone without hesitation....
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By: Andrew Griffith
Oct 12, 2015
View all comments (1)
Hi Denis, Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance. Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“That was my first purchase and the whole process took ......”

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Sep 28,2015
Minithumbup
By: 'Lily'
Sep 28,2015
4 people found
this helpful
That was my first purchase and the whole process took less than a week. I was surprised by how quickly and smoothly things went. Elliot was approachable and efficient, he's always happy to answer any queries I had even if sometimes I asked the same ...
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By: Andrew Griffith
Oct 02, 2015
View all comments (1)
Hello Lily, Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance. Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“My london homes were superb Hannah did the initial valuation ......”

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Sep 28,2015
Minithumbup
By: 'Barry'
Sep 28,2015
0 people found
this helpful
My london homes were superb Hannah did the initial valuation which I had doubts about but Hannah and tom were correct as I had 17 viewings in 13days and tom kept me informed all the way through including answering my text query at 9pm on a ...
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Comment on agent fees
Steven managing director had given me free valuation for about12 years and kindly reflected that in the fee agreed
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By: Andrew Griffith
Oct 02, 2015
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Hi Barry, Thank you for your positive feedback. I am pleased you enjoyed your experience with MyLondonHome. As far as Central London estate & letting agents are concerned, we think we're number one and I am delighted you seem to agree! I hope we can be of continued service. Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“Elliot is very good in communication letting me know about ......”

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Sep 28,2015
Minithumbup
By: 'Rose'
Sep 28,2015
4 people found
this helpful
Elliot is very good in communication letting me know about the status of the deal. He also acted very fast when the deal was stuck with some issue from buyer's lawyer. I greatly appreciate for his help and I will work with him again for ...
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By: Elliot Rainbow
Jan 18, 2016
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Hi Rose, It was my pleasure helping with your investment. I look forward to working with you again in the future. All the best ...

“I am very happy with the level of service provided ......”

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Sep 28,2015
Minithumbup
By: 'Nikita'
Sep 28,2015
0 people found
this helpful
I am very happy with the level of service provided by Bradley. I took less than a day from our initial contact to the acceptance of the rental offer by the landlord. Throughout the entire process, Bradley was very helpful and prompt in answering any ...
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By: Andrew Griffith
Oct 02, 2015
View all comments (1)
Hello Nikita, Such lovely comments, thank you! Please do recommend us to your family and friends, we'd love to assist them too! If you know someone thinking of selling or letting, send them our way and you could be rewarded through our 'Refer a Friend' scheme. Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“Elliot was very good in assisting me to buy this ......”

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Sep 28,2015
Minithumbup
By: 'Andrea'
Sep 28,2015
5 people found
this helpful
Elliot was very good in assisting me to buy this investment property. Hope I can use him in the future!...
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By: Andrew Griffith
Oct 02, 2015
View all comments (1)
Hi Andrea, I'm very glad that you enjoyed your property purchase with MyLondonHome! If you need any property assistance at all in future please do contact us. Thank you! Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“Found us tenants very quickly. Very professional and fast with ......”

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Sep 25,2015
Minithumbup
By: 'mrapeake'
Sep 25,2015
0 people found
this helpful
Found us tenants very quickly. Very professional and fast with referencing and tenancy agreement. Always available at the end of the phone....
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By: Andrew Griffith
Oct 02, 2015
View all comments (1)
Hi there, Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance. Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“We placed our London flat on the market with Tom ......”

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Sep 23,2015
Minithumbup
By: 'Michael'
Sep 23,2015
0 people found
this helpful
We placed our London flat on the market with Tom and Hannah at My London Home. They found a buyer within a few days and achieved a record price per square foot for flats of that size in my building. Their service from listing to ...
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By: Andrew Griffith
Sep 23, 2015
View all comments (1)
Hi Michael, Such positive and lovely comments, thank you! Please do recommend us to your family and friends, we'd love to assist them too! If you know someone thinking of selling or letting, send them our way and you could be rewarded through our 'Refer a Friend' scheme. Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“I really enjoy the sell, good and fast services and ......”

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Sep 21,2015
Minithumbup
By: 'Pokai'
Sep 21,2015
2 people found
this helpful
I really enjoy the sell, good and fast services and the flat has been exchange within couple weeks, it is really good relationship between "My London home" and me, strong recommendation!!!...
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Comment on agent fees
fair price with good services.
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By: Andrew Griffith
Sep 21, 2015
View all comments (1)
Hello Pokai, Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance. Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“Bradley helped us a lot with our purchase. Compared to ......”

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Sep 16,2015
Minithumbup
By: 'DS'
Sep 16,2015
0 people found
this helpful
Bradley helped us a lot with our purchase. Compared to people from other agencies he provided us with much more relevant options. He was also extremely helpful in negotiating prices with the sellers....
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Was this helpful? Yes
By: Andrew Griffith
Sep 16, 2015
View all comments (1)
Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your London estate agents and we hope we can continue to be of assistance. Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“Maciej was extremely helpful in the entire process of our ......”

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Sep 15,2015
Minithumbup
By: 'CGilbert'
Sep 15,2015
0 people found
this helpful
Maciej was extremely helpful in the entire process of our application to rent a 3 bed apartment in Panoramic Tower, 6 Hay Currie Street. He was on time to the viewing, very friendly when showing us around, and gave us all the information we needed there and ...
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By: Andrew Griffith
Sep 21, 2015
View all comments (1)
Thank you for your positive feedback. I am pleased you enjoyed your experience with MyLondonHome. As far as Central London estate & letting agents are concerned, we think we're number one and I am delighted you seem to agree! I hope we can be of continued service. Kind regards, Andrew Griffith Managing Director MyLondonHome ...

“We were tenants from a 3 bed, 2 bath property (1 bathroom is ......”

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Sep 14,2015
Minithumbdown
By: 'Tenants'
Sep 14,2015
4 people found
this helpful
We were tenants from a 3 bed, 2 bath property (1 bathroom is in the en-suite master room, the other big one is outside) managed by MyLondonHome. Our tenancy started in August 2014, and ended in 17 August 2015. We found MyLondonHome to be very inefficient in dealing with the following ...
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What agent could do to change your mind?
Please contact us ASAP regarding the details of the compensation.
Attached Filesnbsp;
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By: Lisa Yoshimoto
Sep 14, 2015
View all comments (1)
I am sincerely sorry to hear of your dissatisfaction. We aim for excellence and pride ourselves in the service that we provide to our customers and I am keen to investigate the matter for you and resolve this. Please feel free to contact me to discuss your dissatisfaction in more detail so that I can revert back to you with resolutions Lisa Yoshimoto Head of Property Management ...
Staff picture Wendy
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.


We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.

Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.

1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.

Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.


2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:

Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.


3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.

www.tpos.co.uk/consumers/how-to-make-a-complaint

The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:

Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents

Awards won by MyLondonHome, London SW1E 6DY



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MyLondonHome

Branch - Westminster London, London, SW1E

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