100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Sep 17,2014
Sep 17,2014
4
people found
this helpful
this helpful
After an absolutely terrible experience with a very Big Derby Letting Agency and Landlord where we had to call in Enviromental Health I was very wary of who to use when finding a property for myself, my wife and 2 year old Daughter. Luckily we came across Surelet on the Rightmove website.
At the very first property we looked at we were met by a very nice man who unlike the others did not want to just use us to meet targets to receive a bonus or try to put us under pressure to take an unsuitable place to live. In fact, he agreed with ourselves that the property was to small and not suited to a young child. He did however suggest another place that had just come onto the rental market that was the right size, had a garden and was newly renovated from top to bottom and in our price range. Again when he met us at the property he did not push us at all and to be honest the property sold itself!
On agreeing to rent the property we were then put in the hands of Rosena at the Office what a revelation she was after our previous experience of members of staff at the Large Agency (who were bullies and showed no interest after they had received our money). We were having trouble from our previous Landlord who was bitter about us calling Enviromental Health in for the long standing hole in the roof, damp and mould that he exposed my family too and Rosena kept us calm and assured us every day until we received References and all information Surelet needed. On day we signed everything and received the keys and were lucky enough to meet Rosena she was extremely professional, precise and all in all an absolute asset to Surelet.
The excellent quality of service given to us has thankfully continued especially as Rosena has now moved into the Property Management side of things! All in all Surelet are an absolute pleasure to deal with!
At the very first property we looked at we were met by a very nice man who unlike the others did not want to just use us to meet targets to receive a bonus or try to put us under pressure to take an unsuitable place to live. In fact, he agreed with ourselves that the property was to small and not suited to a young child. He did however suggest another place that had just come onto the rental market that was the right size, had a garden and was newly renovated from top to bottom and in our price range. Again when he met us at the property he did not push us at all and to be honest the property sold itself!
On agreeing to rent the property we were then put in the hands of Rosena at the Office what a revelation she was after our previous experience of members of staff at the Large Agency (who were bullies and showed no interest after they had received our money). We were having trouble from our previous Landlord who was bitter about us calling Enviromental Health in for the long standing hole in the roof, damp and mould that he exposed my family too and Rosena kept us calm and assured us every day until we received References and all information Surelet needed. On day we signed everything and received the keys and were lucky enough to meet Rosena she was extremely professional, precise and all in all an absolute asset to Surelet.
The excellent quality of service given to us has thankfully continued especially as Rosena has now moved into the Property Management side of things! All in all Surelet are an absolute pleasure to deal with!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
31st May 2017
reviewed by 'Anne'
29th Oct 2013
reviewed by 'ForeeInc'
Opening Hours
Address
Surelet
11 Northview, Burton Road,
Derbyshire
DE23 6FS
01332 775322
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 67% | £550 | £675 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 31,2017
May 31,2017
0
people found
this helpful
this helpful
Having just sold my property with this agent I would like to commend both Rosena Cahill and Debbie Fawkner. During the whole process they have kept me up to date and offered contructive advice and assistance. They were always available to discuss any areas of ...
read full review
read full review
Comment on agent fees
Competitive fees for a much better service than a previous estate agent employed
Was this helpful?
Yes
Yes
Nov 18,2016
Nov 18,2016
2
people found
this helpful
this helpful
Absolutely awful! Rented 2 properties through them. After moving into the second one we discovered that for an entire 6 and a half year tenancy our deposit had not been protected. When it came to getting it back He (owner of company) made up lots of issues. ...
read full review
read full review
Comment on agent fees
Hundreds of pounds to send a reference to himself!
Was this helpful?
Yes
Yes
Sep 15,2015
Sep 15,2015
1
people found
this helpful
this helpful
Absolutey terrible .I booked a appointment to view a property after 1 1/2 hrs drive 3 mins before the appointment they cancelled without even an apology.
ill never use these again....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 17,2014
Sep 17,2014
4
people found
this helpful
this helpful
After an absolutely terrible experience with a very Big Derby Letting Agency and Landlord where we had to call in Enviromental Health I was very wary of who to use when finding a property for myself, my wife and 2 year old Daughter. Luckily we came ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2013
Oct 29,2013
1
people found
this helpful
this helpful
My experience of Surelet has been a terrible one from the beginning. When we agreed to move in it was on the understanding that the dirty carpets would be cleaned, the soiled mattress would be removed and the property cleaned to a reasonable standard. The ...
read full review
read full review
What agent could do to change your mind?
They could have provided us with accurate legal advice, adhered to the laws in regards to our requests for the landlords information sooner, provided us with the gate code and correct key fobs, cleaned the property as they had promised, actually helped sort out our eviction situation which was brought about in part by their lack of action.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
