60% sales valuation accuracy
0% sales fee satisfaction
Aug 21,2014
Aug 21,2014
5
people found
this helpful
this helpful
The general contents of the contract, knowledge and attitude of the staff is appalling. Not only did they charge me £80 and not carry out for an inventory check for it, but they also argued that I was supposed to effectively to conduct a self inventory and complete the form for them. The document I received was the previous tenants inventory document with the dates tipexed out. Arguments back and forth regarding this covered comments from Austin & Wyatt to the effect that "The £80 inventory charge isn't necessarily for an inventory" - well that's interesting...
This coupled with the fact that Austin & Wyatt tried to force household contents insurance on me "under the legal requirements of their contract" for £200 with their conveniently available insurance partner is outrageous. When I asked what law this was supposed to link to, and pointed out this is not what the contract said, they refused to give me the keys. I asked what business it is of theirs if my own belongings are insured. I was told protection from unforeseen occurrences such as a bath in the roof above leaking onto my things. This is an attic apartment. Why must I pay their business partners money to protect items that I do not want to?
When this company is not trying to swindle money from people they make it their mission to be inconvenient. After demanding my keys to do a flat check (for which they are unable to narrow it down within a 24 hour period) they have now given me a ridiculously narrow window to get my keys back. How am I supposed to get into my flat?
This agency needs to realise they are an intermediary between two customers and tenants do not work for them. They are reinforcing the belief that Estate Agents are the modern equivalent to tax collectors in the eyes of the public. e.g. disliked.
This coupled with the fact that Austin & Wyatt tried to force household contents insurance on me "under the legal requirements of their contract" for £200 with their conveniently available insurance partner is outrageous. When I asked what law this was supposed to link to, and pointed out this is not what the contract said, they refused to give me the keys. I asked what business it is of theirs if my own belongings are insured. I was told protection from unforeseen occurrences such as a bath in the roof above leaking onto my things. This is an attic apartment. Why must I pay their business partners money to protect items that I do not want to?
When this company is not trying to swindle money from people they make it their mission to be inconvenient. After demanding my keys to do a flat check (for which they are unable to narrow it down within a 24 hour period) they have now given me a ridiculously narrow window to get my keys back. How am I supposed to get into my flat?
This agency needs to realise they are an intermediary between two customers and tenants do not work for them. They are reinforcing the belief that Estate Agents are the modern equivalent to tax collectors in the eyes of the public. e.g. disliked.
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Latest Reviews
7th Jun 2023
reviewed by 'STheBit'
13th Jul 2018
reviewed by 'Disgruntled'
22nd Aug 2016
reviewed by 'Luna'
3rd Jul 2015
reviewed by 'tracey'
21st Aug 2014
reviewed by 'MrBeck'
Opening Hours
Address
Austin & Wyatt
113 Old Christchurch Road
Bournemouth
Dorset
BH1 1EP
01202 298571
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 0% | £400,000 | £400,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 07,2023
Jun 07,2023
0
people found
this helpful
this helpful
The sale of our flat should have been fairly simple, at least that was the case according to Austin and Wyatt. The reality however was significantly different. The misrepresentation of our flat and the made up information during viewings was reason enough for us to ...
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Feb 18,2019
Feb 18,2019
8
people found
this helpful
this helpful
Renting from Austin & Wyatt, Bournemouth, was the WORST thing we ever did. They are rude, arrogant, unfriendly, uncaring & show absolutely no respect for renting tenants. We had an absolute nightmare dealing with them & would NEVER recommend them to anyone. They are bullies....
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Comment on agent fees
Extortionate.
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Jul 13,2018
Jul 13,2018
4
people found
this helpful
this helpful
We used Austin Wyatt when we let our house whilst overseas. The only thing they did consistently well was take money from us!
They were quick enough to take money for 'visits' and minor repairs; but every time we emailed with a concern they NEVER ...
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Comment on agent fees
Laughable!
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Apr 23, 2020
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(1)
I have found exactly the same as this reviewer
Poor service, unprofessional, take your money and basically do nothing
Very corporate and not interested ...
Aug 22,2016
Aug 22,2016
2
people found
this helpful
this helpful
Unfortunately, I'm a tenant with this agent. IF you are a tenant then you are the lowest of the low apparently. These people are out to rip you off and make you feel like you should be grateful to be one of their tenants. I ...
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What agent could do to change your mind?
Rip offAttached Filesnbsp;
Comment on agent fees
Rip off
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Jul 03,2015
Jul 03,2015
1
people found
this helpful
this helpful
I have been living in my property for nearly seven years with my now seven year old daughter. And i can honestly say for the whole period of lbeing here i have had CONSTANT problems with (countrywide) Austin Wyatt! From being spoken to by the...
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Aug 21,2014
Aug 21,2014
5
people found
this helpful
this helpful
The general contents of the contract, knowledge and attitude of the staff is appalling. Not only did they charge me £80 and not carry out for an inventory check for it, but they also argued that I was supposed to effectively to conduct a self inventory ...
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Jun 16,2014
Jun 16,2014
2
people found
this helpful
this helpful
I have terminated our contract with this agent after an appalling 2 months.
At the first point of contact, I was told "we have sold one in this block, and have plenty of people interested. It will sell within a fortnight."
It took nearly 2 weeks to ...
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What agent could do to change your mind?
I don't think anything could change my mind with the current staff. I had dealt with this office previously when James worked there and had no problems.Attached Filesnbsp;
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Aug 01,2013
Aug 01,2013
4
people found
this helpful
this helpful
I wish I could say one positive thing about this agency, but I truly can not. They have outrageous fees and when you pay these type of fees you expect problems to be dealt with in a timely manner. They are not. They, to me ...
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What agent could do to change your mind?
I always was dealing with a different person and never knew who to contact for my issue. Constantly being transferred from person to person just to figure out a simple problem.Attached Filesnbsp;
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Jan 17,2013
Jan 17,2013
1
people found
this helpful
this helpful
This has to be the worse estate agent I have ever experienced in renting over the years. Not only did they put an contract up she i had to pay for the property for a week before I could get the keys. Now after the 6 ...
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Jan 24, 2013
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Duly noting that payment was required a couple of days before move in for clearance purposes for the landlord which is standard procedures for alot of Agencies and you were aware of this when taking the property on as per our Good Faith Letter that you signed. Regarding the crack to the bath, you did not report this to us until 2 months after the alleged event and was only pulled up during an inspection. This will be taken into account when you vacate the property again as standard. Our contra ...
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