Jan 17,2013
Karen unknown
By: 'Lisa'
Jan 17,2013
1 people found
this helpful
This has to be the worse estate agent I have ever experienced in renting over the years. Not only did they put an contract up she i had to pay for the property for a week before I could get the keys. Now after the 6 months are up they have terminated the contract because the plumber the sent round cracked the bath and we re loosing our deposit because of it, now trying to get in contact with them they never ring you to let you know of the updates thoughtful the day. Karen who works there is the rudest person ever. After waiting 2 days for a reply she spoke to me like she couldn\'t care t all about the situation. They only ring you when he want money or chucking out when you have a young family. DON\'T USE THiS ESTATE AGENT
Was this helpful? Yes
By: Karen Akerman
Jan 24, 2013
Duly noting that payment was required a couple of days before move in for clearance purposes for the landlord which is standard procedures for alot of Agencies and you were aware of this when taking the property on as per our Good Faith Letter that you signed. Regarding the crack to the bath, you did not report this to us until 2 months after the alleged event and was only pulled up during an inspection. This will be taken into account when you vacate the property again as standard. Our contractors stated that they made no damage. All calls are returned back to all of our tenants throughout the day, however communication cannot always be made with you as your terminate calls on us. We never receive complaints generally from our tenants or landlord and infact won Silver in the National Estate Agency Awards for the whole of the UK, this represents us very well.
Many thanks however for your feedback. Also if you can please amend your notes to refrain from negative feedback to our Sales division that you have inputted this on it would be appreciated.

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Austin & Wyatt

113 Old Christchurch Road Bournemouth

01202 298571

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