“WORST SERVICE/PEOPLE. Coventry University student of three years and ......”
1 Star Review
Aug 19,2014
By:
'Alex'
Aug 19,2014
Branch: Coventry, 52 Far Gosford Street
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: B65
Branch: Coventry, 52 Far Gosford Street
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: B65
0
people found
this helpful
WORST SERVICE/PEOPLE. Coventry University student of three years and this has to be the WORST letting agency I've come across or heard anyone else come across. After taking up a spare room in my friend planned house for the year, I had to take my details in, I was then charged £170 for fees for their 'Service'. Moved in and the house was horrible condition. There was grease everywhere in the kitchen and the house stunk of damp smoke. The Microwave didnt work and also the heater was not working. After a discussion we were gave £50 to solve these problems. We did our best. We requested to see the boiler certificate to make sure it was safe, next thing a man comes round to check it. He also checked the heater which was found to be fault and producing CARBON MONOXIDE. (Poison). If you have children please dont go with these letting company. November the toilet blocked and we received no help in resolving the issue. (which turned out to be a pre excising problem. Brilliant service. -_-. We survived the year in the damp smokey cold house and then we cleaned and left it in a perfect state compared to how we entered. AUG 14 came around and we recived our deposits back and we were charged £280 (over a fourth of the deposit). £240 for cleaning, remember they gave us £50 to sort all those problems out at the start of the year, what a joke. Its beyond a joke id rather lose that £85 each than ever have to speak to these guys again. This is the honest truth and horrible people, after your money and they don't care unless its in their pockets by the 1st of the month. Any more details/Pictures id be happy to share. Thanks for reading and hope you don't get hustled like i did.
What agent could do to change your mind?
Not very undertsanding and only care about the money. Other Letting agents have been so kind yet these were some of the worst people. The housing viewings were planned just hours before they were took place. On many occasions we were left just waiting and they never turned up.
Also the last month they asked us to keep the internet running (on our account) and they would pay us money. We asked again a week later about ti and they said cancle it. Then in JULY after we had moved out I was at work and I was told of LIKE A CHILD for cancelling the ‚£27.50 a month internet, Ollie you're a joke! and I hope you are reading this.
Attached Filesnbsp;
Comment on agent fees
House was damp and stunk of smoke. Horrible to live in.
0
people found
this helpful
Was this helpful?
Yes