“I popped into the branch today to enquire about potential ......”
2 Star Review
Aug 13,2014
By:
'Helen'
Aug 13,2014
Branch: London, 64 Wanstead High Street
Services: Sales (Prospective customer)
Rent PCM: £1100
Would you recommend?: No
Postcode: E11
Branch: London, 64 Wanstead High Street
Sales (Prospective customer)
Rent PCM: £1100
Postcode: E11
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I popped into the branch today to enquire about potential properties. However, I felt judge before even listened to or even be taken seriously. I was helped by a gentleman and was told to practically go elsewhere to rent. The gentleman told me to go to Hart (South Woodford) as they can let to me as their letting team were absent but for some odd reason cannot help me without asking what properties I'm looking for or what my budget is. I understand the agency fees are expensive, but it is very judgemental to judge someone straight away. What I don't understand is why couldn't he take my details and get one of the agents to call me? Why direct me to another agency? Why display the company is also a letting agency outside, when they don't want to help rentals?
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Really sorry to hear about your experience. Please can you email the details to [email protected] and we will look in to this.
Many thanks,
Melanie Smith,
Customer Relations Manager.