“First they are all kindness and light.As soon as ......”
1 Star Review
Aug 01,2014
By:
'Ox2'
Aug 01,2014
Branch: Oxford, 22 Park End Street
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: OX2
Branch: Oxford, 22 Park End Street
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: OX2
8
people found
this helpful
First they are all kindness and light.
As soon as they have your extortionate deposit, there is nothing too small that can't be somehow your fault. Have a problem? Sure, they'll send somebody around...eventually. They won't give you any warning, though!
When you have finally had enough, you scrub the place. You clean the cracks in the cracks. I'm a proud person and and anally retentive one. That place was cleaner than when I moved in. I had never had a deposit held back and I'd be damned if I'd let it happen again.
I cleaned the curtain rings, FFS. They charged £300 for cleaning what, according to their damning photos, was a cobweb and a smudge. When I argued the charges, they then claimed it was one of the dirtiest houses they'd ever seen! I used a garden Hoover in the shed, for pity's sake. If that place was dirty, bleach is very filthy indeed. These weren't the only charges, mind, but I haven't got the energy to write a book on their ineptitude, rudeness, immorality and money-grabbing behaviour.
I visited the new tenants. The smudge was still there.
I bet they paid for it, too.
Maybe they've improved in recent years...
...ha ha ha ha ha!
Lettings agency of the year? On Venus?
8
people found
this helpful
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I'm sorry to hear about your experience. I would be interested to know more about which property you rented so that we can contact the office about this. Could you contact me on: [email protected]?
Thanks,
Victoria