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    Tamzin Bloomfield
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    Ed Raines
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    Graham
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We are delighted to have won Silver awards on both the Best Medium Sized Estate Agency and Best New Homes Agents categories at the Estate Agency of the year awards - the most prestigious event in the Read full description...We are delighted to have won Silver awards on both the Best Medium Sized Estate Agency and Best New Homes Agents categories at the Estate Agency of the year awards - the most prestigious event in the estate agency calendar.
 
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Properties for sale
Properties for rent
Jul 26,2016
Minithumbdown
By:
Jul 26,2016
0 people found
this helpful
A slick initial sales pitch from John Carini that convinced us to sign up with them for the sale of our property. And then the paperwork that followed had a completely different valuation - �200,000 less than verbally indicated. We forgave that error. The property was then marketed within the valuation range given. 6 weeks later the property remained unsold and not a single offer made - perhaps a dozen viewings in that time. It was only two weeks after being put up for sale that the m...
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What agent could do to change your mind?
The fees were set competitively but that doesn't really matter in this instance if a sale does not materialise.
Comment on agent fees
The fees were set competitively but that doesn't really matter in this instance if a sale does not materialise.
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Oct 26,2015
Minithumbdown
By:
Oct 26,2015
0 people found
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Putterills recently sold my late mum's house. Whilst showing round the prospective buyers they left the back door wide open. We only discovered this when a neighbour rang my sister who was away on holiday. The door had been wide open for three days so we could have been burgled or the house squatted. I had no response to my email of complaint to tony putterill. The branch manager said they would send a gift to my niece who had to drive over from Watford to secur the house but this never material...
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By: Liam Howley
Oct 28, 2015
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Good afternoon Ms Willis Thank you so much for your time last Friday night and for allowing me to come and meet with you and some of your family, I am pleased we have been able to resolve the matter to your satisfaction. We appreciate and understand your feedback, I have shared your thoughts with our sales team at the Marshalswick office and they have learned from the process. Thank you for accepting our apology, we always aim for the highest standards of service at all our branches. ....
Jan 15,2015
Minithumbdown
By:
Jan 15,2015
1 people found
this helpful
I used Putterills a couple of years ago to sell my property. The main problem I had during the sales process was the valuation of the property and I really had to fight to get them to put it on the market at the price I wanted. Once they agreed, they then went ahead and published the newspaper ad at the lower price. To their credit they then backtracked with the potential buyers well enough to ensure we got the price that we had fought for. The other, issue which depending on your position w...
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By: Putterills
Jan 15, 2015
View all comments (1)
Good Afternoon. Thank you for your review, we welcome all feedback and I am very sorry to hear about your experience of our service a couple of years ago. We pride ourselves on the service we provide. From your reference we are unable to find details of your sale & proposed purchase. Could you please call the St Albans office on 01727 898150 and ask to speak to one of our Partners as we are very keen to look into your review. Regards Putterills....
May 02,2014
Minithumbdown
By:
May 02,2014
3 people found
this helpful
Overall not a good impression. My problem was that I got the distinct feeling that my 'modest' property was of little or even no interest to the lady who came to view it. Had she been in possession of a long nose, she would have been looking a long way down it as she came into my house. Putterills may have won prizes for their ability to sell grand and expensive houses to the rich of Hitchin, but they win no prizes at all for attending to the equally important needs of the smaller customer. So, ...
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Aug 14,2013
Minithumbup
By:
Aug 14,2013
0 people found
this helpful
I can highly recommend Susan Brett of Putterills. She is extremely friendly and helpful and always prepared to \'go the extra mile\'. Susan frequently works outside of her normal hours, often meeting us on site on her days off to allow access, cleaning the vacant property and even cutting the grass when the developers failed to do so. She frequently intervened on our behalf even some time after the sale had been completed when we failed to get any action from the developers. Susan is a rea...
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Jul 25,2013
Minithumbdown
By:
Jul 25,2013
1 people found
this helpful
worst agency. I had lot of problems with them. They very strict on rules... even landlord agree they deny in certain things avoid at anycost... land lord maintain the property if you have any problem they wont pickupcall if you go to putterills they say sorry we dont maintain the property they sucks. No idea how they rated best letting agent in area????...
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May 14,2013
Minithumbup
By:
May 14,2013
0 people found
this helpful
Having just separated, this was the first house purchase i have had to undertake independently and Ed / Adam from Putterills Harpenden were intstrumental in moving the purchase forward when my vendor took the bad decision of employing a cheap solicitor....
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Apr 16,2013
Minithumbup
By:
Apr 16,2013
0 people found
this helpful
I went through Putterills for the purchase of my new build house, my contact point and information source was Tamzin who clearly knew her stuff, indeed she was nothing short of very professional, informative & caring. It has been a long time since I purchased a house but the Putterills team have made it as pleasant and easy as possible. I would certainly recommend using them. If only the house builders (Matthew Homes) would take a leaf out of their books with regard to customer service lif...
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Apr 10,2013
Minithumbup
By:
Apr 10,2013
0 people found
this helpful
Tamzin has been very helpful. She is a "great" saleswoman , enthusiastic , friendly , got excellent communication skills and she is knowledgeable....
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Apr 05,2012
Minithumbup
By:
Apr 05,2012
0 people found
this helpful
We had used Putterills before when buying our property and were happy with their service. They did not disappoint this time. They were always friendly, reliable and supportive. Gave good advice and if they said they would do something it would be done. We were very happy with the advertising on our property and had a steady amount of viewers. It did take a long time to sell, but I think this was due to the current financial climate as opposed to anything that Putterills could have done. We would...
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Mar 26,2012
Minithumbdown
By:
Mar 26,2012
0 people found
this helpful
Our experience of Putterills when hunting around for property both at Knebworth and harpenden were dire. Knebworth: it seemed it was too much trouble having customers enter and enquire. awful customer service very disapointed. Harpenden never returned calls when they said they would then completely lied and were caught out when they said they left messages on my voicemail. I dont have voicemail. again poor service until i complained then it was adequate. However they would misinform me again ...
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By: Ricky
May 15, 2012
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Dear Jenny, I was naturally dismayed to hear of your comments regarding my Knebworth office and with our focus on customer service being at the forefront of our daily routine, I am keen to hear more of your experience. You will note that the vast majority of comments featured on this site indicate a good degree of satisfaction from our clients - something that we pride ourselves on. If there was a specific situation that occured and you would like to discuss it further then do please contact ....
Mar 19,2012
Minithumbup
By:
Mar 19,2012
0 people found
this helpful
Putterills Estate Agents were a pleasure to deal with from start to finish. The manager, Nick Brown, was a complete gentleman and we felt from the offset we could trust him and the Company. He did not greasily slide up our path with a slick patter clutching a plethora of expensive-looking brochures and marketing handouts and printouts. He was eloquent, polite, knowledgeable and made us feel we would be in "safe hands" with him and his staff marketing our property. He listened to u...
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Mar 03,2012
Minithumbup
By:
Mar 03,2012
1 people found
this helpful
We actually sold and bought a property through Putterills and dealt with mainly Steven for both. He then corresponded with his collegue at the other office. Most of the time this made things much easier. We have used Putterills in the past and have always found they have the best properties in the area, although we did find our current property on right move. If you are selling with them they are not pushey unlike some of the other agents in the area. We would definatley use them again without a...
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Nov 30,2011
Minithumbup
By:
Nov 30,2011
1 people found
this helpful
Very pleased with service from Putterills. I chose them after interviewing 3 agents and felt that although I slightly preferred the advertising of one of the other agencies, the rapport was much better and felt confident in them selling my property. The communication with all agents in the office was very good and if I was staying in the area, I would happily use them again....
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Nov 18,2011
Minithumbup
By:
Nov 18,2011
0 people found
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Our agent got a buyer for our property within two weeks, we were kept fully advised at all times regarding the exchange and completion. Not an easy job in the current financial climate. Well done Graham and the team....
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Nov 16,2011
Minithumbup
By:
Nov 16,2011
0 people found
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We were vere very impressed with the service provided by Graham and his team. Particulalry with the speed with which potential buyers were identified and put in touch. At all stages we were kept well informed, and received good and helpful guidance....
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Nov 09,2011
Minithumbup
By:
Nov 09,2011
0 people found
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I recently purchased a New build property through Putterills. This was a very difficult time personally but the service i received was excellent. Susan Brett from the Putterills Land & New Homes Hitchin was fantastic and supported me every step of the way. Nothing was too much trouble and the service she gave to me was far beyond the call of duty. A huge thank you Susan, i am very happy in my New Home....
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Nov 07,2011
Minithumbup
By:
Nov 07,2011
0 people found
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The Putterills team at Stevenage rose magnificently to the challenges presented by marketing this Grade II* listed property that was rather tired. They negotiated an excellent price and worked very hard to keep the transaction progressing despite many problems facing the potential purchaser. They went beyond the call of duty responding to difficulties at the property while it was unoccupied - notably plumbing and mice infestation. I would particularly like to commend Nigel who was most resourcef...
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Oct 14,2011
Minithumbup
By:
Oct 14,2011
0 people found
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The Knebworth team provided a very friendly service and good, sound advice. The sale dragged on a bit but Graham and his colleagues kept us up to date with everything that was happening through the buying chain. We really appreciated their proactive approach. The only niggle was the state of the post holding up the "For Sale" sign. It had seen better days!...
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Oct 06,2011
Minithumbup
By:
Oct 06,2011
0 people found
this helpful
We purchased a property through the new homes office, we have to say they are a great team and so helpful, they made a very stressful time a lot easier to deal with. Thank you all for making life a lot simpler for all concerned!!!...
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Oct 03,2011
Minithumbup
By:
Oct 03,2011
0 people found
this helpful
Putterills were prompt and professional in taking property details and competitive upon their fee offered. Martin was particularly professional in negotiating with the purchasers in agreeing a final price. Having agreed a sale things did slow down a lot and Putterills seemed ineffective in communicating with the purchasers and their solicitor. In a similar vein their letting side is very efficient at locating tenants but are prone to adding in extra services....
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Sep 30,2011
Minithumbup
By:
Sep 30,2011
0 people found
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****************** 5 STAR SERVICE ************************** Putterills both sold my house and found us a replacement. Service was excellent on both sides and Duncan Price not only went the extra mile but probably completed the marathon. We'd highly recommend....
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Sep 27,2011
Minithumbup
By:
Sep 27,2011
0 people found
this helpful
I purchased a new property in 2011 and Putterills New Homes were the agent. Buying a house and moving is a stressful and difficult process at times, but I was absolutely blown-away by the support that I received from the Putterills New Homes team (Kay in particular). They were always aware of the latest position of the sale and worked tirelessly to ensure that it all came together. I was very impressed and couldn't have gotten through it without them! They are a credit to their industry a...
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Sep 26,2011
Minithumbup
By:
Sep 26,2011
0 people found
this helpful
We recently bought a home with Putterills Land & New Homes and have to say they were very good! Particularly one of their agents Susan who was very attentive, friendly and helpful! The normally stressful transition of moving home was helped greatly her! Thank you!...
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Sep 06,2011
Minithumbup
By:
Sep 06,2011
1 people found
this helpful
All the staff at this Agency were friendly, helpful and offered sound advice at all times. Ricky takes fantastic photographs and he got his recommendation on market pricing spot-on. A special mention to Sandra for calmly and expertly helping us through a difficult time leading up to Exchange :-)...
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Sep 02,2011
Minithumbup
By:
Sep 02,2011
0 people found
this helpful
New Homes division: Great agent, very personable and prompt- any queries were answered in no time. Would recommend this estate agent to anyone. Thank You...
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Aug 25,2011
Minithumbup
By:
Aug 25,2011
0 people found
this helpful
Absolutely brilliant service. We have used Putterills for years and have never been let down. Efficient, honest, helpful, friendly, encouraging, patient, fair, reactive. If you are buying or selling you would be mad not to seek the services of Putterills...
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Aug 25,2011
Minithumbup
By:
Aug 25,2011
0 people found
this helpful
Very professional service, returned calls very promptly and never needed to chase for feedback as was the experience with another agent. Sandra is particularly courteous and helpful....
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Aug 16,2011
Minithumbup
By:
Aug 16,2011
0 people found
this helpful
I was very pleased with the service I received from Putterills who were always very helpful. I was particularly impressed at how quickly they would respond - they always returned calls promptly....
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Aug 02,2011
Minithumbup
By:
Aug 02,2011
0 people found
this helpful
I have now sold, bought and rented using Putterills and have found all the team to be diligent, professional and helpful. I have also recently recommended them to friends who have instructed them too....
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Awards won by Putterills Estate Agents

Individual Branch Awards

Firm rankings



Office 1
42 High Street, Harpenden AL5 2SY
(11)
Office 1
5 The Quadrant, St Albans AL4 9RA
(1)
Office 10
61-63 High Street Old Town, Stevenage SG1 3AQ
(0)
show all branches (12)
Office 2
60 Hermitage Road, Hitchin SG5 1DB
(7)
Office 3
123 London Road, Knebworth SG3 6EX
(12)
Office 4
32 Bridge Street, Hitchin SG5 2DF
(8)
Office 5
15 High Street, Welwyn AL6 9EE
(1)
Office 6
61 High Street Old Town, Stevenage SG1 3AQ
(7)
Office 7
37 Chequer Street, St Albans AL1 3YJ
(7)
Office 8
34 Wigmores North, Welwyn Garden City AL8 6PH
(2)
Office 9
7 Melbourn Street, Royston SG8 7BP
(1)
Welwyn
9 High Street, Welwyn AL6 9EE
(0)

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