• Tamzin Bloomfield
    Tamzin Bloomfield
  • Richard Selwyn FNAEA, MARLA
    Richard Selwyn FNAEA, MARLA
  • Helen Warner
    Helen Warner
  • Cherry Maddern
    Cherry Maddern
  • Domenic Ciraolo
    Domenic Ciraolo
  • Kay Sheppard
    Kay Sheppard
  • Ken Lee MRICS
    Ken Lee MRICS
  • Mark Shearing FNAEA
    Mark Shearing FNAEA
  • Adam Hewitt
    Adam Hewitt
  • Mark Shearing FNAEA
    Mark Shearing FNAEA
  • John Carini
    John Carini
  • Andrew Bradford MNAEA MARLA
    Andrew Bradford MNAEA MARLA
  • Liam Howley
    Liam Howley
  • Janice Richardson
    Janice Richardson
  • Henry Canning MNAEA
    Henry Canning MNAEA
  • Vicky Turner
    Vicky Turner
  • Ricky Stokes
    Ricky Stokes
  • Grace Campion
    Grace Campion
  • Rosie Moubray MARLA
    Rosie Moubray MARLA
  • Helen Warner
    Helen Warner
  • Richard Selwyn FNAEA MARLA
    Richard Selwyn FNAEA MARLA
  • Neena Odedra
    Neena Odedra
  • Nigel Eveleigh
    Nigel Eveleigh
  • Elizabeth Tyrrell
    Elizabeth Tyrrell
  • Duncan Price
    Duncan Price
We are delighted to have won Silver awards on both the Best Medium Sized Estate Agency and Best New Homes Agents categories at the Estate Agency of the year awards - the most prestigious event in the Read full description...We are delighted to have won Silver awards on both the Best Medium Sized Estate Agency and Best New Homes Agents categories at the Estate Agency of the year awards - the most prestigious event in the estate agency calendar.
 
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Properties for rent
Jul 26,2016
Minithumbdown
By:
Jul 26,2016
1 people found
this helpful
A slick initial sales pitch from John Carini that convinced us to sign up with them for the sale of our property. And then the paperwork that followed had a completely different valuation - £200,000 less than verbally indicated. We forgave that error. The property was then marketed within the valuation range given. 6 weeks later the property remained unsold and not a single offer made - perhaps a dozen viewings in that time. It was only two weeks after being put up for sale that the more j...
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What agent could do to change your mind?
The fees were set competitively but that doesn't really matter in this instance if a sale does not materialise.
Attached Files
Comment on agent fees
The fees were set competitively but that doesn't really matter in this instance if a sale does not materialise.
Was this helpful? Yes
Oct 26,2015
Minithumbdown
By:
Oct 26,2015
0 people found
this helpful
Putterills recently sold my late mum's house. Whilst showing round the prospective buyers they left the back door wide open. We only discovered this when a neighbour rang my sister who was away on holiday. The door had been wide open for three days so we could have been burgled or the house squatted. I had no response to my email of complaint to tony putterill. The branch manager said they would send a gift to my niece who had to drive over from Watford to secur the house but this never material...
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Was this helpful? Yes
By: Liam Howley
Oct 28, 2015
View all comments (2)
Good afternoon Ms Willis Thank you so much for your time last Friday night and for allowing me to come and meet with you and some of your family, I am pleased we have been able to resolve the matter to your satisfaction. We appreciate and understand your feedback, I have shared your thoughts with our sales team at the Marshalswick office and they have learned from the process. Thank you for accepting our apology, we always aim for the highest standards of service at all our branches. ...
Jan 15,2015
Minithumbdown
By:
Jan 15,2015
1 people found
this helpful
I used Putterills a couple of years ago to sell my property. The main problem I had during the sales process was the valuation of the property and I really had to fight to get them to put it on the market at the price I wanted. Once they agreed, they then went ahead and published the newspaper ad at the lower price. To their credit they then backtracked with the potential buyers well enough to ensure we got the price that we had fought for. The other, issue which depending on your position w...
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Was this helpful? Yes
By: Putterills
Jan 15, 2015
View all comments (1)
Good Afternoon. Thank you for your review, we welcome all feedback and I am very sorry to hear about your experience of our service a couple of years ago. We pride ourselves on the service we provide. From your reference we are unable to find details of your sale & proposed purchase. Could you please call the St Albans office on 01727 898150 and ask to speak to one of our Partners as we are very keen to look into your review. Regards Putterills ...
May 29,2014
Minithumbdown
By:
May 29,2014
0 people found
this helpful
Not good at all. I told them three times about my boiler not working and after nearly a month nothing had happened. In the end my girlfriend had to pretend that we had a baby and only then did they do something about getting it mended. The staff at the Stevenage office are nice and polite on the phone but then don\'t do much to help you - It would be better if they were less polite on the phone but then got things done fast!! We\'ll not be using them again....
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What agent could do to change your mind?
Just got the boiler mended quicker!
Attached Files
Was this helpful? Yes
May 02,2014
Minithumbdown
By:
May 02,2014
4 people found
this helpful
Overall not a good impression. My problem was that I got the distinct feeling that my 'modest' property was of little or even no interest to the lady who came to view it. Had she been in possession of a long nose, she would have been looking a long way down it as she came into my house. Putterills may have won prizes for their ability to sell grand and expensive houses to the rich of Hitchin, but they win no prizes at all for attending to the equally important needs of the smaller customer. So, ...
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Was this helpful? Yes
Aug 14,2013
Minithumbup
By:
Aug 14,2013
0 people found
this helpful
I can highly recommend Susan Brett of Putterills. She is extremely friendly and helpful and always prepared to \'go the extra mile\'. Susan frequently works outside of her normal hours, often meeting us on site on her days off to allow access, cleaning the vacant property and even cutting the grass when the developers failed to do so. She frequently intervened on our behalf even some time after the sale had been completed when we failed to get any action from the developers. Susan is a rea...
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Was this helpful? Yes
Jul 25,2013
Minithumbdown
By:
Jul 25,2013
1 people found
this helpful
worst agency. I had lot of problems with them. They very strict on rules... even landlord agree they deny in certain things avoid at anycost... land lord maintain the property if you have any problem they wont pickupcall if you go to putterills they say sorry we dont maintain the property they sucks. No idea how they rated best letting agent in area????...
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Was this helpful? Yes
May 14,2013
Minithumbup
By:
May 14,2013
0 people found
this helpful
Having just separated, this was the first house purchase i have had to undertake independently and Ed / Adam from Putterills Harpenden were intstrumental in moving the purchase forward when my vendor took the bad decision of employing a cheap solicitor....
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Was this helpful? Yes
Apr 16,2013
Minithumbup
Tamzin Bloomfield
By:
Apr 16,2013
0 people found
this helpful
I went through Putterills for the purchase of my new build house, my contact point and information source was Tamzin who clearly knew her stuff, indeed she was nothing short of very professional, informative & caring. It has been a long time since I purchased a house but the Putterills team have made it as pleasant and easy as possible. I would certainly recommend using them. If only the house builders (Matthew Homes) would take a leaf out of their books with regard to customer service lif...
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Was this helpful? Yes
Apr 10,2013
Minithumbup
Tamzin Bloomfield
By:
Apr 10,2013
0 people found
this helpful
Tamzin has been very helpful. She is a "great" saleswoman , enthusiastic , friendly , got excellent communication skills and she is knowledgeable....
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Was this helpful? Yes
Apr 05,2012
Minithumbup
By:
Apr 05,2012
0 people found
this helpful
We had used Putterills before when buying our property and were happy with their service. They did not disappoint this time. They were always friendly, reliable and supportive. Gave good advice and if they said they would do something it would be done. We were very happy with the advertising on our property and had a steady amount of viewers. It did take a long time to sell, but I think this was due to the current financial climate as opposed to anything that Putterills could have done. We would...
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Was this helpful? Yes
Mar 26,2012
Minithumbdown
By:
Mar 26,2012
0 people found
this helpful
Our experience of Putterills when hunting around for property both at Knebworth and harpenden were dire. Knebworth: it seemed it was too much trouble having customers enter and enquire. awful customer service very disapointed. Harpenden never returned calls when they said they would then completely lied and were caught out when they said they left messages on my voicemail. I dont have voicemail. again poor service until i complained then it was adequate. However they would misinform me again ...
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Was this helpful? Yes
By: Ricky
May 15, 2012
View all comments (2)
Dear Jenny, I was naturally dismayed to hear of your comments regarding my Knebworth office and with our focus on customer service being at the forefront of our daily routine, I am keen to hear more of your experience. You will note that the vast majority of comments featured on this site indicate a good degree of satisfaction from our clients - something that we pride ourselves on. If there was a specific situation that occured and you would like to discuss it further then do please contact ...

NAEA RICS


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Last updated at 12:39 PM 28/03/2017 by Rhona

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Last updated at 12:39 PM 28/03/2017 by Rhona

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42 High Street, Harpenden AL5 2SX
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60 Hermitage Road, Hitchin SG5 1DB
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123 London Road, Knebworth SG3 6EX
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Land & New Homes
32 Bridge Street, Hitchin SG5 2DF
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Marshalswick
5 The Quadrant, St Albans AL4 9RA
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37 Chequer Street, St Albans AL1 3YJ
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Fountain Court, 2 Victoria Square, Victoria Street, St Albans AL1 3TF
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61-63 High Street,Old Town, Stevenage SG1 3AQ
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34 Wigmores North, Welwyn Garden City AL8 6PH
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9 High Street, Welwyn AL6 9EE
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