Felt customer service was lacking as there was no contact from the local property expert. I had to contact her a number of times before I even had a response. Maybe some customer service training would be advantageous to keep prospective buyers in the loop
We moved to Godalming to be closer to family just before Christmas. We were in the process of buying a house in the area with another agent but that unexpectedly changed and we had to find a rental property, from the moment we called into the office to register we were made to feel comfortable and the rental process was explained to us, this was quite reassuring as we didn't expect to be renting and had no idea about the process. Steven took the time to discuss the options that were available, w
Like a breath of fresh air.....a different kind of estate agent. Found me the perfect purchaser very quickly. A reassuring and friendly service with a down to earth approach. Daniel is always calm and charming and deserves a special mention.
Where do I start - we were a buyer and Purple Bricks seemed to have no interest in us what so ever, we were chain free as had already sold our property so we were ideal clients. The communication at first when we were negotiating an offer with the seller was fine but once the offer was accepted we didn't hear from PB again until I started chasing them up. Our local property "expert" Steph was just an expert at being rude and patronising, she spoke to me like I was a 16 year old spendin
Having bought and sold many houses over the years I have to say that WPR were excellent in every aspect. Not only did they find a buyer quickly when the market was almost dead but the continual feedback and customer service was the best I have ever experienced. Could not recommend them highly enough.
The first and only estate agents that I have encountered that are truly motivated to deliver the best outcome for their clients. Any bumps or lumps in the process were tackled immediately and without fuss, whilst also proactively moving things along. I have had so many bad experiences with agents that I ordinarily view them with skepticism, however I wouldn't hesitate in recommending them to any future vendor in the area.
I am also a landlord that has not been paid , anyone else in same situation I ask that you please contact as a matter of urgency Chris Legg at Trading Standards Office on 01305 224135 or email him on c.r.legg@ dorsetcc.gov. UK . He wants to hear your story. Thank you
We have used Northwood for several years now. In the first instance to help let out our property (with a fully managed service), then to sell the property and assist in that process. We have been very happy with the service Northwood provides and would thoroughly recommend them both on the lettings and sales side.
In particular, recently when selling the property Becky Tootell, their sales and lettings negotiator has done an outstanding job in helping to ensure the sale went through in a prof
First time of using an agent for letting and I have to say Richard made it so easy. From organising viewings to picking up the keys, he was quick to respond to any questions I had and made the whole process unstressful.
The team was fabulous and everything worked out well.
They were really patient and supportive over the years managing the property and I'm pleased they were part of the successful sale.
I wish the Northampton team all the best for the future.
Thanks so much!
Stephanie and Gavin provide an amazing service. They generated considerable interest in our property, and we had a number of viewings lined up, before the property had even been formally advertised. Fabulous! As the property was empty they took care of all the viewings for us and kept us us-to-date on all developments during the sale process. We highly recommended them.
I have used Dunhill for the past 6 years to manage and let out my property and recently to sell my property. Throughout this time the service I have received from them has been excellent.
Natalie was always very helpful & understanding. She Handled my enquires with great sensitivity & efficiency. I would recommend Shelton & lines when it comes to renting property.
Carla Kerr has always provided the landlord with an excellent and very professional service. She very thorough in everything she handles and takes personal responsibility for ensuring issues are addressed satisfactorily and in a timely manner. Her communications with the landlord have always been excellent. I would have no hesitation in recommending Carla.
I have used D&N for many, many years and have always found them to be efficient, competent and reliable to do the best for my properties. There staff are always friendly and more importantly approachable and easy to contact. I can recommend them without hesitation.
Lakin & Co are excellent. From the moment we met Chris we knew we could trust him and his company. Michelle is super efficient, viewings were on time, queries answered immediately etc. We were very impressed with the calibre of tenant that Lakin arranged to view our property.
Our property was let very quickly and efficiently, thank you Lakin & Co !
Right from the beginning Richard was helpful and a pleasure to deal with. Everything was done smoothly, allowing me to sort out the moving in process without having to stress over it.
During my tenancy the entire staff were always on hand if I needed them, and I never had any issues at all. I can't recommend them enough if you are moving into the Alton area.
Robin & Davina worked very well as a team and were very attentive & patient in helping my mother sell her home - they were always available & helpful - excellent Agents.
This company is the worst I have encountered in my entire life. It is simply shocking that they are allowed to trade in this country. They send random and unjustified requests for money, and any attempts at challenging their unreasonable requests is ignored, then followed by ï¿½60 charges, then followed by threaths of legal action. I had been warned before I bought my flat, but I could have never imagined anything like this. Do not buy a property managed by them, you will regret it.
I am a current tenant with whirlyBird and would say, avoid them like the plague.
They charge extortianate rates, they left us with no water, working toilet or water over a weekend while we had a 4 month old baby in the house forcing us to complain to the environmental health officer about our livuing conditions.
Their excuse was they they needed approval. There are some things, you just do as a matter of course and do not require approval for, such as facilities that DO NOT WORK!
We had a li
Sam has been very helpful each time I have emailed, I spoke to her on the phone for the first time yesterday and she seems & sounds very professional. The sort of service that I would expect from a professional company.
Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in a way that the numerous apologies loose any meaning since you know they do it just because they have to. They are so unprofessional that I'm sure most complaints are for things/attitudes/events that could have been prevented very easily or that should not have occurred in the first place.
Among my sad and upsetting experiences were i) a last minute cancellation for a rental viewing, although they knew that we neede
My heating broke on the 19th of December, today is the 2nd of January, -2ï¿½ outside and still broken. I have been calling TOUCHSTONE every single day, and apparently they are trying very hard to find someone to come and repair it (please read this with sarcastic mode on), they are very sorry and understand my situation, but I've been 2 WEEKS WITH NO HEATING!!! I wonder if they would act quicker if the situation was that I didn't pay my rent ???? probably they would contact me in less than 24
While at the beginning my experience with this agent was not ideal, ( I was dealing with the Wisbech branch) Samantha has gone above and beyond to help me after my tenancy has started.
She has always been very considerate of privacy and time with regular and timely updates both by email and by text.
I enjoy the flexibility of communicating be text messages in today's busy world.
If you are thinking of selling your business be very careful . This company they just after your money! I try to sale my business with them in September 2014 and on 1st week of January 2017 finally they had someone to view my business! But by then I already closed my business,so I rung them to tell them I didn't have a business anymore,so straight away they send me a big bill,£1.140.00 for the amount of effort they put to sale my business,I forgot to mention when I sign with them I paid st
Richard was very helpful during the whole process. Given the short time frame he was very quick and understanding.
My family and I found Richard trustworthy and a proffesional of the highest standard in the field of property lettings.
Can't recommend Richard enought.
Zoe was amazing from start to finish and really went the extra mile for us.she was always helping us with answers to our question even replying when she was on her holiday,couldn't recommend her enough.she was always friendly,professional,went above and beyond and made selling our house so much easier,thank you Zoe for everything you did for us
Fantastic service from start to finish, very professional, approachable, and efficient. Made what is such a stressful time less so due to Woking with Rosie and her team. Nothing was too much trouble, highly recommend. Thank you so much for all you help ladies, we really appreciate your support xx
Michelle was excellent from the moment we waked through the door to view our new home, to the moment she handed over the keys to us. Was quick to provide all necessary information at all times, incredibly helpful and informative. Very impressed.
My whole experience with Shelton and Lines Estate Agents was excellent from beginning to end. Richard was extremely knowledgeable when he valued my home and prepared it ready for market. I achieved very close to the asking price. When the viewings began Michelle and Zoe showed their worth. They carried out all of my viewings between them with total professionalism. Michelle secured an offer on my house and took me through the remainder of the sale leading to exchange of contracts within 3 months
Belvoir West Derby Staff have been very supportive and well organized agents who took me through the letting procedures in West Derby Liverpool area. They have taken care of the viewing, documentation and safety procedures providing and delivering professional, helpful and high quality service and support before, during, and after the let has been completed. they are prompt, kind, professional and customer centered and I have enjoyed being assisted by them.
My house has been let and managed by Drivers for two and a half years now and it is so refreshing to deal with such an efficient and responsive agent. Would recommend to other landlords who want a stress free life
We started a lease on a property on Bedford Hill that was organised by Jackson's in November 2015 and terminated in November 2016. At the start and end of this lease our dealings with Jackson's added nothing but stress to the already stressful scenario of moving home. On moving in, lease paperwork was late in getting to us due to Jackson's errors and we were made to feel like it was our problem. On our move in date we had to rush to their offices separately to sign late paperwork which we had no
Thank you for all your help with selling our property. It's not been the smoothest of sales but we really appreciate the determination and efforts that you provided in order to get us to a successful completion. Excellent service provided!!
Samantha is always helpful and courteous and does her best to get problems resolved. Samantha will often chase me to ensure that i complete things in order that the lets continue to run smoothly.
Every staff member I have come into contact with have been friendly and professional. Repairs or issues have been dealt with swiftly. I wouldn't hesitate to recommend Belvoir.
Lakin & Co are great Estate Agents, our Family has been with this company for many years. Great working service, always happy to help and listens well. I would recommend them to others too!
I am delighted to be able to offer a review of Warren Powell Richards who successfully sold our property in Grayshott. Our principal contact was Michaela Williams and I only have very positive comments to make in all aspects of her sale negotiations and the eventual completion. The sale time was long as a result of market conditions ,but Michaels kept in close contact and was always on our case.
Darleen Light was our fist contact and at times we negotiated arrangements with both him and Michael
Really great agency with kind and helpfull people. Got the keys in less than 2 weeks. They were really helpfull and understanding whenever I made a mistake. Would recommend them anytime.
Ashleigh has proved to be a proactive, helpful and extremely competent member of the Surbiton lettings/management team. I am very grateful for her hard work. Regards. Tom Calnan
This company is a joke! After taking us on she jetted away on holiday promising someone else would take care of us... we lost 6 viewings! Calls were never returned and now another estate agent sold our property (quickly) they think they are still owed commission! Very unprofessional service everyone avoid these people!!!!
Ever since we moved into our propery Kym has been nothing but helpful. She is very approachable and has always done her best to fix any issues we have had in the property as quickly as possible. A very friendly woman and I highly recommend her. She is a credit to the company.
All the staff are brilliant and professional very helpful and the whole process of renting is made easy by the staff. As some one who has rented privately for 10yrs+ I can honestly say belvoir is the best agent to date hands down
Very good service & advice. Martin very helpfull negociating. Solicitor & workmen he recommended for certificates & minor repairs excellent. Took alot of stress out of the situation.
There is not enough space to write about the shocking management services we have received from this company, bad service, inadequate management of repairs, tenant management, delays in resolving problems, general incompetences, over charging and hidden fees...do not go anywhere near this company!
Very helpful and friendly team at Lakin & Co. Would highly recomended Lakin & Co. Tried other lettings agents in the past. Now only use Lakin & Co. as they very good indeed. Helpful with Tennants. Any issue they let me know and will always sort out any issue small or large. Very helpful indeed. Won't go anywhere else. Used Chris Lakin and his team for over ten years. 10 out of 10.
We chose Lakin and Co for the great service we received right at the start of our buy to let journey, while we were looking for our first property. Later when we had purchased and prepared our property we engaged them again and they provided great advice and found suitable tenants very quickly. From start to finish we were very happy with the service- very personal, friendly and efficient.
Martin was a great agent!
He was incredibly efficient while communicating between the selling and buying parties.
Martin also made himself available to give me access to the property to complete multiple viewings.
Martin was an integral part of completing this particular transaction and would definitely recommend him and Drivers & Norris in the future.
Decided to sell my property through Dacre Son and Hartley Morley Branch and I couldn't be more happy with the service I have received. I would definitely recommend selling your property with Gavin and Stephanie who have been brilliant all way through the process. They are always available to have a chat about things and keep you up to date with how things are progressing on a regular basis. Very pleased I went with Dacre Son and Hartley
BUYER 2017- Stand out service that could never be matched by giant agents.
I didn't know there were such personal and excellent businesses left around today. The service was exemplary. Had my offer accepted in November and completed before Christmas, I could not believe how quick everything was and this was definitely down to Leonard. Always keeping in touch and going the extra mile pushing all of the many stakeholders along, with me in mind. Leonard was available at any time and I could call
As an experienced landlord I used Michael Leonard to rent out our own home as we needed to move quickly due to a change in personal circumstances. I purposely chose a small agency for this property so that I would not be dealing with multiple people. I was very happy with the way our property was presented, the communication throughout and the quality of the tenants that were found. Due to Docusign, the process was very efficient and pain free.
I have dealt with 4 agencies now in Reading and this one has to be the worst by far and I really hope there are not any worst than this please dear lord!
This lady I dealt with was over 20 minutes late for the viewing, she stunk of alcohol and would know what professionalism was if it was living with her. She talks down to you and clearly thinks she is the owner of the business (maybe she is) if so more fool them but I have never been dealt with like that in my life.
I wrote in and complained
My writing is not very good
But wow Kayleigh is such a nice ladie very very polite and made he happy when I spoke about the houses she was wonderful and such a good help she is a credit to the company and I would never use another estate agent again unless it was them self. Thank you so much Kayleigh and hope all the best in the new year you are a very nice person.
After giving Amanda Roberts the instruction to Rent my property in North Chingford, I was delighted to hear that after just 2 days, Robert had found the perfect Tennant for me. I would Highly recommend Amanda Roberts and I look forward to a continued relationship with them in the future. 5*
With a group of 13 of us, they were able to provide 4 properties all of which were very close to one another. As well as this the staff were extremely helpful and friendly.
Great service. Would recommend.
Avoid this letting agent at all costs to protect your information security & bank details!
My Partner and I rented a property with agent approx 4 months ago, and despite reading the terrible reviews we went ahead as we needed to move. Everything went smoothly, everything apart from their customer service was slightly lacking (no calls back when they said they would & no updates to progress of application).
3 months in to renting the property I received a call from one of their agents
I was a landlord of Entwistle and Green / Countrywide. I decided after being treated poorly by another agent, that a larger company would more than likely treat me better, open more doors as a investor, and certainly pay on time, With invoices. NOT SO!!!!!!!!!
AVOID ANY BRANCH IN THE LIVERPOOL AREA.
Apart from never picking up the phone, they hold onto payments , do not get contracts / tenancy agreements signed by neither party or can not arrange trades man to do small tasks on behalf of t
i have been renting from belvoir for about 4 years and have never had a problem with any of the staff
i left a flat to rent a house and the staff were so helpful i have only got positive things to say about the branch
well done keep up the good work
Murray was outstandingly when he worked for me for another agent in the area.
When he left to set up Dreamview, he asked me to stay with his former company as he, bring a total gentleman, did not want to take away their business.
After he left, several other good staff left too, and the service and competence gradually deteriorated until I could no longer work with them.
I gradually transferred all my lettings and sales back to Murray, together with Josh.
Phew - it was like a breath
Belvoir , West Derby have managed my property successfully for a couple of years . The one word that springs to mind is ' competence ' ; and these guys are real professionals that understand the letting industry . If you are thinking of investing in property then you can't go wrong purchasing a house or flat in the highly sought after and established West Derby area . The other half of the equation is Belvoir Lettings !!
I have used Northwood for a numbers of years now and would not use another letting agent. They strike a fair balance between the needs of the tenant and the needs of the Landlord. They are responsive to issues raised and are personable and effective. Above all there greatest strength is communication and there ability to resolve difficult issues.
Called Berkshire Lettings for a market appraisal, spoke to James who made an appointment to view my house i wanted to let out. He turned up late, was quite rude and arrogant, undervalued my house and was asking extortionate fees. When I looked for their office the next day, it was no where to be seen, LANDLORDS be careful of this guy, he is just looking to rip you off. AVOID AT ALL COSTS. I looked on major portals and could not even see this company. Yet James boasted that he will market broad
Bruno was rather calm, warm, clear, resourceful and supportive a person to liaise with, on what can often be a very stressful process. He seemed to always be available for contact by either phone or email and incredibly on top of everything when it came to being the point of contact between me, the landlords and referencing agency. I could have not asked for a better, most human, compassionate, efficient and professional a company! Recommending big time…
I have been really impressed with the service so far from William H Brown, and in particular with Kym France. They very quickly found tenants for my new property and handled the whole process very efficiently. Not only that but 3 days after the new tenants moved in, and just before Christmas, there was a leak under the floor. Kym worked extremely hard to get the problem sorted as soon as possible and handled both the tenants and myself in an unfailingly cheerful and friendly manner. I feel v
This is the worst agency I have ever been with.
* is nice and friendly, making you feel at ease, thinking that it will be a great company.
I quickly realised (when it was too late) that it was the worst decision ever made. He never replied to emails or calls. I spent months trying to get him to make simple repairs, I ended up making a formal complaint and taking him to a tribunal. It took 6 months to fix anything. He makes up lies in the hope that his 'charm' will see him through the lies.
I've used Brimelows to sell properties before and would definitely use them again. Carole and Jodie were superb but Val, Eddie and everyone in the office is always really helpful and friendly.
I had my flat on the market with Michael Jones, worthing for 6 months +. I then gave to Tim Jacks at Jacks and Jones. They sold it within a week. Very pleased with the service
I met Rebecca on asking for a valuation of my old flat in E2. Right from the beginning Rebecca has been very helpful, supportive, patient and pro-active. The whole selling/buying process was very stressful and it was very helpful to have an experienced agent who can maintain positive focus and empathy. At no point did I ever feel that I asked to many questions or I was difficult for instance when looking for a property to move into. At some point Rebecca was not available and this had a dist
Dreadful!!! The worst letting agency I have ever dealt with!
Disrespectful and completely unhelpful staff, they don't like to reply to emails nor answer the phone. They don't do their job on time or at all. I had to chase them number of times whenever I wanted anything from them.
If they finally happen to answer to an email you can expect sarcasm and rudeness, also threatening.
Constant excuses, postponing and lying. As long as you shut up and pay money everything's fine but when you need anyt
I've recently sold a property with Ritz and cannot fault their service. They found a buyer quickly at the price I wanted. They were much cheaper than other agents on the lane. Very pleased that I choose Ritz, the team has got great understanding of the property market, real professionals. I would recommend them to anyone looking to sell in Leeds.
Rented my proerty through Northwood for a few years, and was always very happy with their service. Recently had to call again to confirm some information, and they were very helpful.
Appalling letting service from start to finish which included lying say the landlord required tenants at an earlier date when in fact the landlord did not and was happy to wait, the estate agents set up utility bills in tenants name with Spark energy without consent of landlord or tenants, and the estate agents have failed to return deposit now for one month after landlord approval. NEVER USE THIS ESTATE AGENTS.
We were very unhappy with Foxtons. 1. We moved in the flat and it was not cleaned at all. Because they had failed to book cleaners. We had already unpacked and cleaned most of it ourselves when cleaners came to swipe half the floors and brush the toilet.... However, at the end of the tenancy we were expected to clean the flat to professional standards or pay ï¿½270 for professional clean. 2. Things that had to be repaired in the beginning of 2 year tenancy never got fixed. 3. We had to change
1) They did not do the check-in properly. Tomiwa Oluade showed me in after I signed the contract. I said the inside of property was not cleaned properly. He said boldly that I needed to do it myself.
2) They did not inform me the damp issue of the property. It has been there for years from our neighbour.
3) They did not inform anything' bout where my deposit went until a year after I moved in and when I pushed them to provide deposit certificate. They did send to me a certificate but only w
Have had the best experience with Alexandra! She was fantastic and was giving us tremendous help and guidance throughtout the renting process. A fabulous 5 star service! Will recommend her to all my friends and family members!
Terrible company, huge bills and no work done at all, such a huge scam and they wonder why people don't want to pay them, trying to charge me £1400 a year for a hoover and garden even tho I don't have a garden
From viewings through to negotiations all went very smoothly and replies were made quickly. Throughout the purchase the team were constantly keeping everyone informed and up to date and generally pushing the purchase along from every angle. Thanks.
AVOID DO NOT GO With these guys you will never get your deposit back. They do not communicate in th leaving process. Now we will go into a long legal battle to get our deposit back!! Even tho it secured with depositprotection.com
They do not communicate in the process and it has been months.
You have been warned do not go with these guys,
Flat was in pretty bad condition when we moved in (deep cleaning??) - service from staff is poor fail to get back to you repeatedly.
Heating in flat did not work was obviously never checked before we moved in - still waiting now over a month to get it fixed.
Gave one star because zero wasn't an option.
Appalling communication, numerous issues reported and ignored. The claim of property visits every three months is a complete fabrication, in six year I had no more than 3-4 visits, and any issues I reported went no further to the point I had to go above their heads only to be told I needed their permission to do simple things like access the electricity meter (I was not given a key for this at any time only to find out when checking out they sudden
Rented a property from them and should really have notified us it was short term.After 5 months they're here taking photographs informing me it's up for sale.Were practically homeless soon all because they hid vital information to us.Beware people,Read other reviews,company is a joke!!
Our recent purchase of a house in Barkham was dealt with by Chris Osment. We found that Chris dealt with everything in a very professional manner and responded quickly to all of our questions and requests. In our search for a new home we dealt with many Estate Agents but none reached the professional standard of Chris.
Selling my flat in Chorlton with JP & Brimelow was very easy. They were incredibly efficient with viewings and the sale was agreed within a week of advertising. I experienced no problems and the customer service was great. I'll be using them again in the future, thanks guys!
We had no hesitation in instructing James to market our late mother's house. James' knowledge and professional service was second to none. The quality of the sales material was excellent and produced promptly. James kept us informed during the whole process - ometimes phoning or texting out of office hours.
We would have no hesitation in recommending James at Newmans Leamington to sell a house on our behalf in the future - an excellent sll-round service. Many thanks from Trudi Morgan and Tracy
We purchased our bungalow through Bradley's and were very impressed with there service. Rosie is really on the ball following everything through in an excellent way. She kept us informed of every thing and told us what was happening way before our solicitor did. Would highly recommend Bradley's either to purchase or sell a property. Well done Rosie and her team and thank you.
I have been disappointed to receive a significant deterioration in service from Braemore over the last 6 months or so, following a previously good relationship over a number of years.
As a result, I would no longer recommend them to anyone looking to let property in Edinburgh.
There have been inaccurate rental figures quoted in documents, emails unanswered, poor management of contractors, a cavalier attitude to incurring escalating contractor costs, sub standard tenant management and a g
We used Burghleys for the recent sale of our Archway flat. We would thoroughly recommend them. First and foremost, they ensured that we had a steady stream of interest in the property and that we achieved a sale price that we were really happy with. We were very impressed with their professionalism throughout (from initial consultation through to final sale), and they were always available when we needed to speak to them. Their local knowledge was invaluable - it ensured that we were able to pri
Its often very difficult to find historic information and details regarding letting agreements when I fail to file in an orderly and accessible system. In desperation, I contacted Ria Flander for help and within a few minutes the information was confirmed. Awesome service.