Manners Residential
4.7/5, 245 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction

Property Features

Established in 2000 by James Manners MARLA & NAEA, our independently owned and managed Woking office is proud to offer a premium sales, letting, and property management service to Woking and its surrounding areas. With our expertise and commitment to excellence, we ensure that our clients receive service of the highest quality ... show more Established in 2000 by James Manners MARLA & NAEA, our independently owned and managed Woking office is proud to offer a premium sales, letting, and property management service to Woking and its surrounding areas. With our expertise and commitment to excellence, we ensure that our clients receive service of the highest quality tailored to their needs.

At the core of our company values lie honesty, integrity, and accountability. These guiding principles have been instrumental in establishing our outstanding reputation. We are known for delivering a first-class, professional service that is infused with a friendly approach, catering to all your property requirements.

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Latest Reviews

 View all Reviews 245
20th May 2024
reviewed by 'Lawrence'
“Sarah responded very promptly and dispatched a professional to the property to assist with the pest control issue....”
19th Feb 2024
reviewed by 'Nathan'
“Excellent help throughout our tenancy agreement process to move into our home. Always happy to answer our questions and a ......”
13th Feb 2024
reviewed by 'Simon'
“The sign of a great company is when they accept feedback on the chin and address concerns. Have worked with ......”
7th Feb 2024
reviewed by 'Rebecca'
“Always quick to respond to queries and gets the job done when we have any issues....”
1st Feb 2024
reviewed by 'Tom'
“Dealt with serious water issue very promptly and had situation resolved within a day, which included a plumber visit and ......”
18th Dec 2023
reviewed by 'Marcin'
“Great customer service, and communication.Whole process gone smoothly. Defenitly recommend....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £205,000 £322,000
Lettings 93% 95% £595 £3,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
145 1 61 12 9 0 9 0 4 4
Areas covered
  • GU21
  • Woking
  • GU22
  • Guildford
  • GU1
  • GU4
  • GU3
Address

7 York Road
Woking
Surrey
GU22 7XH
01483 590059

update staff | update details

Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
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Latest Properties

No Properties

“Relocating Property...”

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May 01,2019
Minithumbup
By: 'Ryan'
May 01,2019
2 people found
this helpful
The whole of the manners team were very accommodating when I was amidst a search for a new property to rent. Danielle and Mark both gave plenty of time to answer any questions I had, as well as giving me guided tours of the various ...
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Comment on agent fees
Well priced in relation to other Agencies.
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“Four Years Already...”

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Apr 25,2019
Minithumbup
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Nick
By: 'Stuart'
Apr 25,2019
3 people found
this helpful
I've been Manners to handle the renting of my home for four years now since I moved overseas for work. In all that time, Nick and the rest of the team have provided a courteous, professional service and are always on hand to help with ...
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Comment on agent fees
Can't compare - haven't used anyone else!
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“Fantastic...”

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Apr 23,2019
Minithumbup
By: 'Chris'
Apr 23,2019
3 people found
this helpful
The experience I've had with Manners Residential has been fantastic. To show me around potential properties to rent was Danielle who was lovely. We were visiting a few properties that day and she took me to each one and even gave me a lift to ...
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Comment on agent fees
Good
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“Expert handling of a very difficult situation...”

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Apr 13,2019
Minithumbup
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Nick
By: 'Maria'
Apr 13,2019
4 people found
this helpful
We used Manners Residential to let our flat in Woking. The tenant had been a model tenant for years until recently when he had severe health issues which resulted in the other residents in the block wanting him to leave. He was reluctant but the ...
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Comment on agent fees
Not cheap, but, in our opinion worth every penny. You pay a fee for years and wonder why you're giving away so much money but then, when something like this happens, you realise what good value it is.
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“service...”

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Apr 12,2019
Minithumbup
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Nick
By: 'anon'
Apr 12,2019
5 people found
this helpful
All the staff I have dealt with at Manners have provided an excellent service being helpful and professional in dealing with the end of a tenancy which had a problem with the outgoing tenant. and with the beginning of a new tenancy....
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“A pleasure to deal with...”

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Apr 03,2019
Minithumbup
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Nick
By: 'JC'
Apr 03,2019
5 people found
this helpful
Following an introduction to James Manners, Nick Griffiths has been our main contact at Manners, for some 15 years. We have found Nick, not only professional and experienced, with a profound understanding of the needs of both landlords an tenants, but also very pleasant to deal ...
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“Disappointed with state of property and lack of action taken to address issues on check in...”

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Feb 20,2019
Minithumbdown
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Nicky
By: 'Luke'
Feb 20,2019
1 people found
this helpful
The following issues were noted and walked through the issues with Manners on day 1 when we moved in. They said they would have cleaners come by to clean as they agreed the property is not up to standard. Yet after several chasers and conversations, Manners ...
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Comment on agent fees
Fees were high compared to service received and no acknowledgement of issues on check in - even thought these were walked through with Manners whom agreed to resolve the issues on day 1 when we moved into the property
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“Polite service with trustworthy agent...”

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Feb 06,2019
Minithumbup
By: 'Mollie'
Feb 06,2019
5 people found
this helpful
Mark was fantastic at leading us through our rental process - me partner and I were in a position where we needed to make a quick decision on a property, and Mark was able to arrange viewings at short notice and at a time which ...
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Comment on agent fees
We paid roughly £600 in fees, this felt too high and other estate agents' fees were cheaper. We felt there was not much we could do about this.
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“Friendly & Easy to deal with...”

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Jan 12,2019
Minithumbup
By: 'OHoyle'
Jan 12,2019
5 people found
this helpful
Having struggled with previous letting agents I was worried when it came to move however Jeniffer & Mark provided fantastic customer service, the entire process was quick and easy. They are knowledgeable and friendly. Nothing was too much hassle. Couldn't recommend enough for renting a new ...
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Comment on agent fees
Slightly more than we've paid elsewhere but I have no comparison for the area, seemed reasonable for the service level.
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“Great service...”

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Jan 03,2019
Minithumbdown
By: 'B'
Jan 03,2019
3 people found
this helpful
Manners residential are a great, friendly and helpful estate agents. They have been completely professional and helpful and are extremely easy to communicate with. Nothing is to much trouble and always re-assuring....
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Comment on agent fees
Agents Fee's as expected although disappointed with the above company and the cost as it felt like we did it all.
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“slow to respond...”

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Dec 27,2018
Minithumbdown
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Nicky
By: 'Can'
Dec 27,2018
1 people found
this helpful
Disappointed with Nicky's response to our queries and the delay in time it would take for her to get back to us. The excuse always was 'it's been busy' or 'I was on vacation'. Lack of knowledge of our property and insurance cost us money ...
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Comment on agent fees
They were ok.
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“Highly recommended...”

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Dec 20,2018
Minithumbup
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Nick
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Nicky
By: 'Maureen'
Dec 20,2018
4 people found
this helpful
Nicky and her team are always very helpful and efficient in dealing with any questions we have regarding the flat we rent through them. New tenants are found very quickly between lets....
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Comment on agent fees
Some of the items that are charged for seem rather expensive eg. £231 For finding new tenants
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“Incredibly helpful...”

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Dec 20,2018
Minithumbup
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James
By: 'GK'
Dec 20,2018
3 people found
this helpful
James was so helpful throughout the process. We were out of the country at the time and he ensured he did everything he could to keep the process moving and keep us informed....
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Comment on agent fees
Great price for great service
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“Always excellent...”

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Dec 10,2018
Minithumbup
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Nick
By: 'Catherine'
Dec 10,2018
4 people found
this helpful
We've worked with Nick for several years and are always happy with his service. Even when we have been absent for a couple of years at a time he always knows our names and faces, and what property is ours....
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Comment on agent fees
Fairly standard I think
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“Excellent Service from Manners Residential...”

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Dec 03,2018
Minithumbup
By: 'Roger'
Dec 03,2018
5 people found
this helpful
We have used Manners for the last 13 years as Management Agents for up to 7 different properties. We have received excellent service from all members of staff during this period. At all times they have been friendly, helpful & efficient with very good interpersonal skills. Whenever we ...
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Comment on agent fees
Very fair
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“Very helpful...”

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Nov 30,2018
Minithumbup
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Nick
By: 'Marcin.'
Nov 30,2018
4 people found
this helpful
Very helpful agent with ideas to get the goal. Highly recommended and very professional in art of letting properties. Thank you....
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Comment on agent fees
Fees are always bad wherever you go.
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“Excellent and professional...”

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Nov 29,2018
Minithumbup
By: 'Nadia'
Nov 29,2018
4 people found
this helpful
As a landlord I have been using Manners for approx 10 years after my previous agent was overcharging and using underhand tactics. I have always found the team to be absolutely professional especially Nick. They are like a family and actually know who you are. All ...
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Comment on agent fees
Good fees.
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“Management/Letting...”

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Nov 28,2018
Minithumbup
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Nick
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Nicky
By: 'Satisfied'
Nov 28,2018
4 people found
this helpful
Manners have been looking after my flats in Woking for about 20 years and I have always found all the staff most helpful and efficient particularly Nick Griffiths and Nicky Manners. They have always dealt with my queries and any problems that have arisen quickly and ...
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Comment on agent fees
fair and reasonable
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“Trustworthy and competent...”

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Nov 28,2018
Minithumbup
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Nick
By: 'Happy'
Nov 28,2018
4 people found
this helpful
We have used Manners residential in Woking for well over a year to manage some cottages on the rental market. Manners have been efficient in finding tenants when leases end and dealing with maintenance issues during and after tenancies. There have been one or two ...
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Comment on agent fees
Fees are reasonable
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“An Exceptional Independent!...”

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Nov 26,2018
Minithumbup
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Nick
By: 'Karen'
Nov 26,2018
4 people found
this helpful
Having recently asked Manners Residential if they could find a tenant for my 1 bedroom apartment in Woking, a suitable tenant was found who could pay the rental requested and move within the desired timescales. Manners Residential is an exceptional Independent agent who offer effective, professional ...
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Comment on agent fees
Very reasonable.
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“Excellent Service...”

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Nov 06,2018
Minithumbup
By: 'Stubbs'
Nov 06,2018
3 people found
this helpful
I met James Manners in 1996 whilst he worked for Keelans..He impressed me with his knowledge and ease at renting out my first property. Since Manners Residential has been formed I have 2 properties on their books and have always found Nick Griffiths, Nicky Manners, Nigel ...
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Comment on agent fees
About right
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“Good customer service...”

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Nov 06,2018
Minithumbup
By: 'Yara'
Nov 06,2018
3 people found
this helpful
I always had been answer quickly for my questions. Had a very good costumer service, and I am very pleased with the agency....
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Comment on agent fees
Good
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“Quick letting process...”

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Nov 06,2018
Minithumbup
By: 'C'
Nov 06,2018
3 people found
this helpful
The letting process was very quick and our queries and questions were answered swiftly. Any issues were quickly rectified or directed to the appropriate person to be rectified....
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Comment on agent fees
Initially the fee was one lump sum. However on receipt of the contract an additional fee was added which we were not aware of initially.
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“long term tenants...”

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Nov 01,2018
Minithumbup
By: 'AVT'
Nov 01,2018
2 people found
this helpful
We have rented through manners for a number of years. the team in woking are always really helpful and make a stressful process easier!!! Danielle and Nigel have dealt with us most frequently/recently and are both really friendly, polite and helpful....
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Comment on agent fees
manners acknowledge our long term custom by discounting some fees where they can, which is always very much appreciated, however we would happily pay fees in full for the service that is given. Fees are reasonable in comparison to local competitors.
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“Re-Letting of Flat...”

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Oct 24,2018
Minithumbup
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Nick
By: 'Satisfied,'
Oct 24,2018
5 people found
this helpful
Danielle has a very professional attitude - immediately apparent. She knows what is happening price wise in the market and how to improve chances of a better rental price, but prepared to discuss things. She is also aware of the quirks and difficulties in the ...
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“A team of thoroughbreds...”

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Oct 19,2018
Minithumbup
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Nick
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Nicky
By: 'Alex'
Oct 19,2018
4 people found
this helpful
We have done business with Manners for several years and can say with absolute confidence they are the best business relationship we have ever experienced. The leadership team leads from the front and their dedication, professionalism and pride is reflected in every member of the ...
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Comment on agent fees
Excellent
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“Tenant finding...”

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Oct 19,2018
Minithumbup
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Nicky
By: 'SGB'
Oct 19,2018
3 people found
this helpful
The process of letting my property has as usual been very pain free due to the very helpful staff at Manners Residential. Nick was helpful in deciding the amount of rent that should be charged and Nigel kept me up to date with details of ...
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Comment on agent fees
Good
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“How to rent out your property with ease....”

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Oct 18,2018
Minithumbup
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Nick
By: 'Hampshire'
Oct 18,2018
3 people found
this helpful
My wife and daughter had rented out daughters property for several years while she was abroad. During that time Manners found several tenants for them and they had no problems at all. My wife and I have since taken over the house and we have ...
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Comment on agent fees
We just felt that every one was so helpful and pleasant to us, the fees are quite fair and don’t pose a problem.
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“Good team...”

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Oct 15,2018
Minithumbup
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Nick
By: 'David'
Oct 15,2018
3 people found
this helpful
We struggled with the lettings of our houses before we found Manners Residential. They have consistently found us good quality tenants and have worked with us seamlessly in concluding the tenancy agreements swiftly and efficiently. We rate them as top quality professionals in a very ...
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Comment on agent fees
The fees charged to us have seemed very fair
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“Property rental for the first time...”

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Sep 11,2018
Minithumbup
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Nick
By: 'Neil'
Sep 11,2018
3 people found
this helpful
I recently started renting my house out as a first-time landlord using Manners Residential as the managing agents. There is a fair amount of competition in Woking. Manners were recommended to me but I did check out a number of other agents as well, some ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 19/06/2023, 3:23 PM by Nick Griffiths
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:23 PM 19/06/2023 by Nick Griffiths

Awards won by Manners Residential

Regional Awards won by Manners Residential

Individual Branch Awards

Woking, GU22



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