Luff Associates Ltd
4/5, 71 reviews
76% recommended
89% lettings valuation accuracy
86% lettings fee satisfaction

Property Features

Founded by Director Mary Luff in 1993, Luff Associates specialises in the Let and Management of quality residential properties. Luff Associates extensive portfolio now covers the complete property range and we currently let and manage over 1000 properties, ranging from studio apartments to more substantial and palatial country homes, located within the ... show more Founded by Director Mary Luff in 1993, Luff Associates specialises in the Let and Management of quality residential properties. Luff Associates extensive portfolio now covers the complete property range and we currently let and manage over 1000 properties, ranging from studio apartments to more substantial and palatial country homes, located within the Surrey, Hampshire and Berkshire borders.

We pride ourselves on offering homes that are well maintained either by ourselves or by our landlords to equally discerning tenants. It is no surprise to learn that over 95% of new instructions that Luff Associates receive are from existing landlord and tenant recommendations!

Operating in Camberley, Surrey with professional staff which have over 60 years combined experience within the property field, Luff Associates are able to guarantee a personalised service tailored to meet their clients individual needs and requirements.

If you are considering letting a property and would like to take advantage of the wealth of experience and advice on offer, then please do not hesitate to contact us for a free and no obligation discussion.

Luff Associates are open and ready to give advice six days a week and can be contacted by e-mail, telephone, fax or in person at our office and we would relish the opportunity of talking to you.

As landlords require to sell or increase their property portfolio, Mary Luff saw the benefit of being able to offer a Sales Service and so Luff and Wilkin in Frimley Green is the Sales Department which enhances the letting side of the business. To obtain a free sales valuation of your property call Luff and Wilkin.

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Latest Reviews

 View all Reviews 71
9th Apr 2024
reviewed by 'KB'
“I am extremely happy with the service and help provided by all of the Luff Associates staff. Highly recommended....”
17th Jan 2022
reviewed by 'Nermine'
“Nikola has been great help to us in the very cold weather circumstances. She also anticipated what British gas would ......”
13th Aug 2021
reviewed by 'Angela'
“I have been with Luffs for about 20 years and have always found The experience good.The staff have been very ......”
7th Aug 2021
reviewed by 'MF'
“Look for reviews shared as 'luff associates', as they are the letting part of the business (can't comment on sales). ......”
11th Dec 2019
reviewed by 'Dennis'
“Luff Associates has been my letting agents since 2015, and I have always found the staff very helpful and efficient.Rent ......”
10th Dec 2019
reviewed by 'kath'
“Excellent service from these guys . Had the pleasure of dealing with Jasmine today who was friendly and had a very ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 89% 86% £675 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 2 34 11 0 0 0 0 1 4
Areas covered
  • GU16
Address

1-3 Guildford Road
Frimley Green,Camberley
Surrey
GU16 6NL
01252 834949

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Opening Hours
  • Monday: 08:30 - 06:00
  • Tuesday: 08:30 - 06:00
  • Wednesday: 08:30 - 06:00
  • Thursday: 08:30 - 06:00
  • Friday: 08:30 - 06:00
  • Saturday: 09:00 - 03:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Estate agents
Letting agents
Latest Properties

No Properties

“Luff Associate have been handling one or our properties for ......”

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Jun 23,2015
Minithumbup
By: 'APM'
Jun 23,2015
2 people found
this helpful
Luff Associate have been handling one or our properties for over 5 years now. They have always been helpful, transparent and prompt in our dealing with. There communication is excellent. Recently we had a major leak at our property and a very frustrating Insurance company causing ...
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“I was a tenant for two years and had a ......”

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Jun 05,2015
Minithumbup
By: 'R'
Jun 05,2015
2 people found
this helpful
I was a tenant for two years and had a myriad of issues, mostly small, and I can honestly say there wasn't a single thing that Luffs could've done for me that they didn't do. They were friendly, approachable, understanding and most importantly professional in ...
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“Toby and the team at Luff were very helpful and ......”

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May 19,2015
Minithumbup
By: 'soulsista14'
May 19,2015
2 people found
this helpful
Toby and the team at Luff were very helpful and made the rental process stress free, the staff who dealt with our application and contracts were very professional and every enquiry was always followed up by a call and an email. Thank Luff for making ...
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Comment on agent fees
reasonable
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“Luff Associates managed the letting of my property for close ......”

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May 18,2015
Minithumbup
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Dawn
By: 'Ian'
May 18,2015
2 people found
this helpful
Luff Associates managed the letting of my property for close to 10 years while I was overseas. Over the years I dealt with a number of different people at Luff but their service levels were always very good and they dealt proactively with a number of ...
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“Tracie has been most helpful throughout our tenancy. Right from ......”

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May 13,2015
Minithumbup
By: 'Richard'
May 13,2015
2 people found
this helpful
Tracie has been most helpful throughout our tenancy. Right from the beginning she has been polite and proactive in getting the move done smoothly. Over Christmas the central heating broke down and she had British gas there the same day. Unfortunately they were unable to ...
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“Luff's have been our letting agents for the past 17 years ......”

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May 04,2015
Minithumbup
By: 'R'
May 04,2015
2 people found
this helpful
Luff's have been our letting agents for the past 17 years and have always provided a great service, right through to the sale of the property. Communication has been prompt and clear and any maintenance issues have been dealt with promptly and efficiently. At various times ...
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“As a new customer the staff at the agent were ......”

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May 01,2015
Minithumbup
By: 'Luff'
May 01,2015
2 people found
this helpful
As a new customer the staff at the agent were very helpful providing me with all that I needed to rent my new Flat a very good response from all the staff at Luff Associates...
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None
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“The agent was very bad at communication if I needed ......”

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Apr 27,2015
Minithumbdown
By: 'John'
Apr 27,2015
3 people found
this helpful
The agent was very bad at communication if I needed help,but very communicative if they wanted something from me or wanted to give the bad news from the landlord about the flat being put up for sale during the rental period,so a new ...
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What agent could do to change your mind?
Tell me when and how I will receive my deposit back and keep me updated on the sale of the flat.
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By: Dawn
Apr 29, 2015
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We have now liaised with the tenant and have explained the situation in this case. The history of this is that the tenant moved into the property in November but a couple of months into the tenancy asked for early release due to having to move out of the area. We had agreed this with the landlord if a new tenant was found. This we did. Unfortunately at the very last minute the landlord changed their mind and decided to sell the property, therefore they wanted to hold the tenant to the full t ...

“Tina was very friendly and professional from the first moment ......”

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Mar 23,2015
Minithumbup
By: 'Karien'
Mar 23,2015
2 people found
this helpful
Tina was very friendly and professional from the first moment she welcomed us at the prospective property (which we're now renting). She never rushed us and had complete knowledge of the landlords' requirements and expectations, which she conveyed clearly and without any fuss to us. ...
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“When we moved to Malaysia for eight months (it turned ......”

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Feb 27,2015
Minithumbup
By: 'Mr/Mrs'
Feb 27,2015
2 people found
this helpful
When we moved to Malaysia for eight months (it turned into four years!) we engaged Luff & Associates to let our house in Hampshire for us. We had previously had a poor experience with another agent and were wary and distrustful of everything -- and this ...
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“Really helpful, I was running really late and luff managed ......”

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Jan 29,2015
Minithumbup
By: 'Osian'
Jan 29,2015
2 people found
this helpful
Really helpful, I was running really late and luff managed to work overtime to allow me to still view the property. They made sure I had everything I needed and eventually secured me the property. Really great estate agents....
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“Prior to using Luff as my property rental agency, I ......”

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Jan 12,2015
Minithumbup
By: 'Ijeoma'
Jan 12,2015
3 people found
this helpful
Prior to using Luff as my property rental agency, I got mixed reviews from friends especially regarding their check out process however, see below my personal experience/opinion having rented from luff for 3 and half years: - Quick processing of tenancy application; - Efficient turn ...
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Comment on agent fees
Averagely priced in comparison to market standards
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“This was an old property needing some renervation, and suffers ......”

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Jul 03,2014
Minithumbup
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Dawn
By: 'Markand'
Jul 03,2014
3 people found
this helpful
This was an old property needing some renervation, and suffers from a small amount of damp. Whenever I had an issue, the agent responded promptly, remedying the issue immediately. Very professional and courteous....
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“Singularly the most unprofessional and incompetent individuals and company I ......”

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Jun 26,2014
Minithumbdown
By: 'Tenant'
Jun 26,2014
1 people found
this helpful
Singularly the most unprofessional and incompetent individuals and company I have ever had the displeasure of dealing with. Rude, arrogant, and completely and utterly overpriced at every stage. Upon admitting our initial offer we heard nothing, we actually had to chase the agent who had ...
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“We received excellent service from Luff in Camberley , they relocated ......”

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Jun 05,2014
Minithumbup
By: 'Nicole'
Jun 05,2014
4 people found
this helpful
We received excellent service from Luff in Camberley , they relocated us quickly and efficiently. They took care of all the small details making our move much more easier. I would recomend this agent to anyone. Thank you Luff....
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“We have been hugely impressed with the service provided by ......”

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May 07,2014
Minithumbup
By: 'Rebecca'
May 07,2014
5 people found
this helpful
We have been hugely impressed with the service provided by Luff Associates while we were letting our property. They found tenants quickly and looked after everything. We live a long way from our rental property but have been confident it was being managed in every ...
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“Couldnt ask for better service. Instructed Chris at Luffs Saturday ......”

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Apr 24,2014
Minithumbup
By: 'Helpful'
Apr 24,2014
4 people found
this helpful
Couldnt ask for better service. Instructed Chris at Luffs Saturday morning and on Tues mornig Lee called to say they had a suitable tenant. Superb service, and highly recommended....
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“Tracie Sweeny was incredibly helpful and went out of her ......”

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Apr 14,2014
Minithumbup
By: 'Phil'
Apr 14,2014
5 people found
this helpful
Tracie Sweeny was incredibly helpful and went out of her way to cover for another member of staff who was away, even though it was not her area of responsibility. Luff Associates managed to find me a new tenant within a week of the property ...
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“I had my property let with Luff for 9 years between 05 ......”

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Apr 09,2014
Minithumbup
By: 'Duncan'
Apr 09,2014
5 people found
this helpful
I had my property let with Luff for 9 years between 05 and 2014. It was never empty for more than 1 week. Under full management they oversaw all maintenance and I rarely heard a peep regarding the property. As a side not I was quoted £600 to fix the ...
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“In 14 years of ownership my flat was never empty for ......”

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Mar 24,2014
Minithumbup
By: 'Very'
Mar 24,2014
5 people found
this helpful
In 14 years of ownership my flat was never empty for more than a month and rarely empty at all. Luff Associates staff were always available to take calls and I found them to be proactive, experienced and extremely helpful. They took care of everything: tenants ...
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“A very professionally run company, always happy to help answer ......”

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Mar 07,2014
Minithumbup
By: 'JF'
Mar 07,2014
6 people found
this helpful
A very professionally run company, always happy to help answer queries in an honest and comprehensive way. Trades persons selected by Luffs to carry out maintainence have always been of a high standard. Would definitely recommend....
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“Agents were very professional and prompt with all correspondence and ......”

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Feb 14,2014
Minithumbup
By: 'Sue'
Feb 14,2014
5 people found
this helpful
Agents were very professional and prompt with all correspondence and in dealing with any maintenance issues. Good service all round. My only criticism was that when the property was up for re-letting, some of the viewings, plus a visit by the landlady, were at very ...
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“Excellent line of communication throughout from Toby and Dawn. Any ......”

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Feb 07,2014
Minithumbup
By: 'Tom'
Feb 07,2014
4 people found
this helpful
Excellent line of communication throughout from Toby and Dawn. Any issues with the property in the beginning (which were minor due to effective management) were swiftly dealt with accurately and personally. I felt the attitude of the staff was perfect in the sense that they ...
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“Luff Associates dealt with every aspect of letting our family ......”

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Nov 14,2013
Minithumbup
By: 'M'
Nov 14,2013
4 people found
this helpful
Luff Associates dealt with every aspect of letting our family home from start to finish with such great care we wouldn't hesitate recommending them to anyone in a similar position to ourselves. Having been let down by other agents, Luff Associates never failed to deliver ...
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“I would not hesitate to recommend them anyone thinking of ......”

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Nov 02,2013
Minithumbup
By: 'G'
Nov 02,2013
3 people found
this helpful
I would not hesitate to recommend them anyone thinking of letting a property. They have looked after all three of my properties with no issues....
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“We have used Luff's twice to rent out our property. ......”

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Oct 11,2013
Minithumbup
By: 'KellyH'
Oct 11,2013
4 people found
this helpful
We have used Luff's twice to rent out our property. On both occasions they found excellent tenants quickly and were very prompt regarding tenant checks and paperwork. A very good service....
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“Shocking customer service, non responsive, arrogant and misleading. After viewing ......”

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Aug 21,2013
Minithumbdown
By: 'JC'
Aug 21,2013
5 people found
this helpful
Shocking customer service, non responsive, arrogant and misleading. After viewing the property in the evening (no agent present, just the current tenants!) we called up first thing the next morning to let the property. Leigh sent an email stating the following: "Please see list below ...
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What agent could do to change your mind?
Not mislead us about securing the property! Called back! Offered a cup of tea!
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By: Luff Associates
Aug 30, 2013
View all comments (1)
This report is not entirely true or accurate, after having several viewings at the said property on the same evening, we then received three interested sets of applicants, all relevent paperwork was collected and we were awiting the landlord to visit our office to review the referencing paperwork and decide which set of applicants to proceed with, this was clearly explained to all who were awaiting the decision, unfortunately the landlord decided to proceed with other tenants. The following em ...

“I have been a tenant of the above agents for ......”

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Jun 10,2013
Minithumbup
By: 'Jane'
Jun 10,2013
7 people found
this helpful
I have been a tenant of the above agents for six months and have found them to very helpful and dealt with any problems that occurred in a timely and efficient manner. I have been a Landlord for many years in a different county and ...
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“Having never let a property before I found everyone at ......”

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May 20,2013
Minithumbup
By: 'T'
May 20,2013
5 people found
this helpful
Having never let a property before I found everyone at Luff Associates very helpful and informative. They guided me through all the jobs and paperwork I needed to complete before my property could be let and having them fully manage my house meant I didn't ...
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“Have been a landlord with them for 4 years - they ......”

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Apr 29,2013
Minithumbdown
By: 'Bremner'
Apr 29,2013
8 people found
this helpful
Have been a landlord with them for 4 years - they are terrible. Their property reviews are poorly carried out - they never inform the landlord of the findings, and when they do they will state "property in good order". However if you persist and get ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:00 PM 28/04/2022 by Faye Caterer

Awards won by Luff Associates Ltd

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