Have been a landlord with them for 4 years - they are terrible. Their property reviews are poorly carried out - they never inform the landlord of the findings, and when they do they will state "property in good order". However if you persist and get the pieces of paper used during the actual inspection there is a lot of information on them which is of interest to the landlord. e.g. pets being kept at the property when no permission has been given.
They do not follow up on repairs - my tennants are still waiting for a door handle to be repaired, which was reported before Christmas. Lost track of the number of times I have chased for this to be done - have been told twice that work completed!
Would strongly advise to find an alternatine agent - there are better ones out there.