Feb 27,2015
Minithumbup
By: 'Mr/Mrs Reed'
Feb 27,2015
2 people found
this helpful
When we moved to Malaysia for eight months (it turned into four years!) we engaged Luff & Associates to let our house in Hampshire for us. We had previously had a poor experience with another agent and were wary and distrustful of everything -- and this was the first time we'd moved into the 'landlord' category, plus we were going to be on the other side of the world with a vast time difference to deal with. Suffice to say that from the first meeting to the end of the four years (when Luff's partner company sold the house for us because we moved to Sweden) we had nothing but good, professional, and often above-and-beyond service from everyone at Luff & Associates. They found os good tenants who stayed the entire time and only moved out when we put the house on the market. Luffs responded quickly, they took action that was appropriate when it was needed and we couldn't be reached -- and, more than once, they took care of a vendor situation (our vendor, not theirs) which caused stress for the tenants. Luffs staff stepped by in and masterfully took over the situation and negotiated on our behalf, as well as dealing with the problem vendor. What could have been a nightmare and a lost tenant (no fault whatsoever on their part) was capably resolved and life went on. I applaud the Luffs staff (all of them) for their skill in handling repairs and getting good work done at fair prices -- quickly -- in checking the status of the property, in handling all communications required efficiently and promptly and, in general, being a strong partner to work with. Luffs have my unequivocal recommendation.
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Luff Associates Ltd

1 Guildford Road Frimley Green, Camberley
Surrey
GU16 6NL

01252 834949

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