• Gemma Bone
    Gemma Bone
  • Dwayne Joynt
    Dwayne Joynt
  • Armond Ghahramani
    Armond Ghahramani
  • Sebastian Toy
    Sebastian Toy
  • Grace Noton
    Grace Noton
  • Alice Beth McHattie
    Alice Beth McHattie
  • Adam Davis
    Adam Davis
  • David Cam
    David Cam
  • Tom Bateman
    Tom Bateman
  • Tony Cifuentes
    Tony Cifuentes
  • Lewis Carpenter
    Lewis Carpenter
  • Sophie Daintree
    Sophie Daintree
  • Kay Wilson
    Kay Wilson
  • Ashleigh Martin
    Ashleigh Martin
  • Matt Hope
    Matt Hope
  • Tammy Bayliss
    Tammy Bayliss
  • Hanna Berhanu
    Hanna Berhanu
  • Monty Bampfield
    Monty Bampfield
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries o Read full description...One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
Apr 25,2017
Minithumbup
Tom Bateman
By:
Apr 25,2017
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Tony and the Keating team have been extremely helpful, professional and reliable throughout our whole experience with them - making the renting process quick and straightforward. Since moving into our flat, their property management team have also been great at sorting any issues quickly and professionally....
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Apr 20,2017
Minithumbup
Armond Ghahramani
By:
Apr 20,2017
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I have just sold my flat in Brixton, the flat which was my first home, and the flat which I LOVED. Armond not only made all of this possible, he made it fun! He has been simply brilliant throughout the whole process. He is a genuinely personable, thoughtful and good-natured honest young man. From the initial valuation, which put no pressure on me whatsoever. All the way through to completion. Armond has been consistent, supportive and professional. Whist still managing to be friendly, polite ...
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Comment on agent fees
Really good!
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Apr 11,2017
Minithumbup
Alice Beth McHattie
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Apr 11,2017
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Just bought our first flat through Keatings and were very impressed by Alice. She really took on board the kind of place we were looking for and gave great advice as an agent and resident of the area. We were lucky to find our ideal flat quickly and it even lives up to the lovely photos on the Keatings website. The champagne voucher on completion was an added bonus too!...
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Apr 11,2017
Minithumbup
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Apr 11,2017
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David made the process of letting our newly bought flat 100% stress and hassle free from finding the tenants to helping us get the flat ready. Thank you David & Keatings....
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Comment on agent fees
Fees are standard.
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Apr 10,2017
Minithumbup
David Cam
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Apr 10,2017
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David was really helpful with our process everything was explained properly and had a lot of confidence in him . As first time buyers he made the process more relaxed and easy for us. Thankyou...
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Apr 06,2017
Minithumbup
David Cam
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Apr 06,2017
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Working with David exceeded my expectations. As a first time tenant in London, I was not familiar with the terminology or the best processes. David was incredibly friendly and took time to explain and determine what would be a good fit for us. David was willing to meet me late in the evening for viewings and put together the offer letter within a couple days of our first meeting. He was very helpful in explaining the entire process and really relieved my stress level. I highly recommend David!...
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Comment on agent fees
Good
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Apr 05,2017
Minithumbup
Sophie Daintree
By:
Apr 05,2017
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Sophie has been really impresive on the way She managed my tenants , am very greatful to have this estate agent and especially Sophie looking after my property....
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Comment on agent fees
Fees are very good for all the effort they make
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Apr 05,2017
Minithumbup
Gemma Bone
Sebastian Toy
By:
Apr 05,2017
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this helpful
Gemma and Sebastian were fantastic at delivering the purchase of our first property. With an abnormal amount of unforeseen complications throughout the process along with our inexperience in buying, their expertise, passion and advice guided us every step of the way in order to deliver on the sale/purchase within the stressful and tight time frame initially set by the vendors. We completed 2 months after initial offer and we could not have done it without them. Highly recommend Keating Estates....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Adam Davis
By:
Apr 03,2017
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Adam is a great agent. He really went out of his way to help me get my offer accepted by the landlord and he also help me sort out the reference checks. The whole process was very fast and well executed. He is very nice and professional. It was a pleasure doing business with him and I will definitely recommend him to others....
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Apr 03,2017
Minithumbup
Kay Wilson
By:
Apr 03,2017
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this helpful
Organised, outgoing and friendly Kay is always willing to go beyond and above to help with any query or issue raised. She is an asset to the team and it is a pleasure working with her....
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Mar 31,2017
Minithumbup
Kay Wilson
Ashleigh Martin
By:
Mar 31,2017
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this helpful
Excellent, thorough and friendly service from Kay and Ashleigh. Both have responded rapidly and efficiently to all my requests. Thanks....
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Comment on agent fees
Fine
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Mar 31,2017
Minithumbup
Hanna Berhanu
By:
Mar 31,2017
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I'm a landlord with Keating and have enjoyed my 6 year liaison with the company. All the staff I have dealt with are very much on their game giving an excellent service on behalf of their company, and none more so than Hanna who has worked to exceptional levels to manage the tenancy. She is a member of staff for whom Keating should be eternally grateful. Whilst writing, I look forward to many more years doing business with Keating Estates and of course Hanna....
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Comment on agent fees
Very good. Quite simply the best I use across my portfolio in London, Kent and Sussex.
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Mar 27,2017
Minithumbup
Ashleigh Martin
Sophie Daintree
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Mar 27,2017
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Both Ashleigh and Sophie sorted out my boiler problem very quickly and efficiently. I was surprised by the fantastic service! Would highly recommend!...
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Mar 22,2017
Minithumbup
Grace Noton
Armond Ghahramani
By:
Mar 22,2017
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Grace and Armond were both very professional and easy to liaise with when buying a property through Keatings. We appreciated their transparency through the process and Grace was flexible when viewing the property while Armond was proactive throughout the process. Would definitely recommend, especially relative to other estate agents we initially viewed properties with....
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Mar 20,2017
Minithumbup
Grace Noton
By:
Mar 20,2017
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Grace showed us around quite a few properties in the Brixton/Clapham/Stockwell area. Of the various agents who helped us with our search, she was the who listened most, wasn't too pushy, but came up with properties that met our criteria and was the most flexible to our diary, on one evening, she pulled out all the stops to make sure we got to see all properties we wanted to see in the time we had available. Also very polite and clear, thanks....
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Mar 17,2017
Minithumbup
Gemma Bone
Tony Cifuentes
By:
Mar 17,2017
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Keatings have always been honest, reliable and hard working - they go the extra mile to meet requirements - Keep up the good work guys....
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Mar 14,2017
Minithumbup
Sebastian Toy
Lewis Carpenter
By:
Mar 14,2017
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Keating Estates were brilliant all the way through our sale, from the initial valuation meeting to completion. Sebastian and the rest of the team understood exactly what we needed and got us a price that exceeded our expectations as well as selling our property with the urgency we needed. They also helped us each step of the way with our sale and purchase, even though we weren't purchasing through them. Thoroughly recommend....
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Comment on agent fees
Reasonable fees
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Mar 13,2017
Minithumbup
Gemma Bone
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Mar 13,2017
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Gemma sent us lots of proactive information and really understood what we were looking for. During any property search you will always encounter more than a few estates agents and she really stood out from the rest and worked extremely hard....
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Mar 10,2017
Minithumbup
Gemma Bone
By:
Mar 10,2017
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Keatings where fantastic throughout and went out of the way to find me something perfect, best bit for me was the recommended solicitors / house survey proved to be excellent and cheaper than expected....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 09,2017
Minithumbup
Gemma Bone
By:
Mar 09,2017
0 people found
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I couldn't recommend Gemma at Keatings estate agents more highly. I was buying my first house and she went above and beyond to help me trough the process and to get the perfect house at a great price. I had been looking to buy for a couple of years with no luck and Gemma found me three properties within a week in a very specific area. The whole process of was great!...
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Comment on agent fees
The anget fees where standard
Was this helpful? Yes
Mar 09,2017
Minithumbup
Sebastian Toy
By:
Mar 09,2017
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I have now purchased one and sold three properties through Keating Estates, dealing with Sebastian on all occasions and Grace on two of them. You get good quality conscientious service and no b*llshit. I definitely recommend them over my experience with other estate agents in the area....
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Comment on agent fees
Seem to be broadly in line with the market, but lower than the top end.
Was this helpful? Yes
Mar 08,2017
Minithumbup
Grace Noton
Dwayne Joynt
By:
Mar 08,2017
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We have purchased several properties and rented one out through Keatings and at every stage and across the board they have been friendly,professional and efficient. Grace helped us find the perfect properties without wasting time showing us ones 'just for comparison's sake'. The letting team did a great job in finding us excellent tenants and the renting out process has been easy with them. I would recommend doing business with this great team....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 08,2017
Minithumbup
Gemma Bone
Grace Noton
By:
Mar 08,2017
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Gemma & Grace were really helpful and great at getting viewings in to see our property. They were really good at passing on feedback and always very polite & pleasant to deal with....
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Mar 08,2017
Minithumbup
Alice Beth McHattie
By:
Mar 08,2017
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I can't recommend Keatings highly enough! They are friendly, efficient and get results. On the valuation, Sebastian was realistic (unlike some others!) and Alice, Gemma, Lewis and Grace were so proactive with conducting viewings and then providing us with feedback. Armond was fantastic when progressing the sale. Thank you!! I will recommend everyone to sell through you!!...
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Comment on agent fees
Very reasonable
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Mar 08,2017
Minithumbup
Gemma Bone
Armond Ghahramani
By:
Mar 08,2017
0 people found
this helpful
Reasonable fees, proactive marketing, friendly and non pushy sales leads, would definitely recommend. Wish more estate agents were like this!...
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Comment on agent fees
Reasonable fees relative to other agents, liked that there was no tie in period which clearly incentivised speedy sale and strong marketing
Was this helpful? Yes
Mar 07,2017
Minithumbup
Alice Beth McHattie
By:
Mar 07,2017
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Both Alice and Armond have been great - being a newby to this process, they were very patient and helpful. Professional and charming at the same time. Would happily deal with them again....
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Comment on agent fees
n/a
Was this helpful? Yes
Mar 07,2017
Minithumbup
Sophie Daintree
Ashleigh Martin
By:
Mar 07,2017
0 people found
this helpful
Hello A big thank you to the Keatings Property Management Team, especially Sophie and Ashleigh (and also Tammy who I couldn't select). They have provided excellent support and an extremely professional service over these last few weeks. Many thanks, Georgie...
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Mar 02,2017
Minithumbup
Dwayne Joynt
By:
Mar 02,2017
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this helpful
Dwayne has been managing my properties in London for sometime now, great personal service, trustworthy and efficient. Wouldn't use anyone else....
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Comment on agent fees
good
Was this helpful? Yes
Mar 02,2017
Minithumbup
Armond Ghahramani
By:
Mar 02,2017
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this helpful
When researching an estate agent, the advice I received was to chose somebody you can establish a rapport with as you'll be speaking with them a lot potentially through stressful times so you need to get on with them. It was for this reason I chose Armond, and I'm glad I did! He offered me appraisal advice backed up with facts, kept me updated throughout the marketing period and then protected my position during the conveyencing period by maintaining dialogue with purchaser when their solicitor ...
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Comment on agent fees
The fee's were competitive, and took into account I had one offer not introduced through Keating.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Dwayne Joynt
By:
Mar 01,2017
0 people found
this helpful
Great service by Dwayne and the team. They were accommodating with my schedule, showed the property twice, first to my wife then with myself and children. Documents were all in order and check in was a breeze, all in all a simple move....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2017
Minithumbup
Armond Ghahramani
By:
Feb 27,2017
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Prior to dealing with Armond on the sale of our flat I didn't hold a very high opinion of estate agents. He was incredibly helpful throughout the sale despite the purchaser being very difficult to deal with. I would go as far as saying that I think the sale would have fallen through had it not been for his input. I would definitely recommend him and Keating Estates....
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Comment on agent fees
Very competitive. I proposed a staggered structure to the fee which rewarded the agent for achieving a high sale price with 10% commission over a threshold.
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Feb 24,2017
Minithumbup
Armond Ghahramani
Grace Noton
By:
Feb 24,2017
0 people found
this helpful
Armond and Grace were fantastic. They're knowledgeable and easy to contact and they went out of their way to be helpful. We would reccomend them highly - 10/10....
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Comment on agent fees
No comment
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Feb 24,2017
Minithumbup
Gemma Bone
By:
Feb 24,2017
0 people found
this helpful
Gemma was incredibly helpful in our search for a property to buy. She was always very informative, professional and friendly in conducting viewings which stood out from the other agents I had liaised with recently. Gemma always had the key information about the property to hand and could answer any questions I had - if she wasn't sure, she offered to find out and got back to me later. She was a pleasure to work with - very genuine and approachable....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 20,2017
Minithumbup
Armond Ghahramani
By:
Feb 20,2017
0 people found
this helpful
Armond was extremely helpful as the intermediary between both parties. He pushed things when they needed to be pushed and had great communication skills with both parties. Great customer service....
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Comment on agent fees
pretty high!
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Feb 09,2017
Minithumbup
Armond Ghahramani
By:
Feb 09,2017
0 people found
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Armond was fantastic throughout the whole process of my flat sale. His communication was excellent, and he was always on hand to answer questions (of which I had many), and reassure me when any issues arose. He knew that I had a time limit on the sale or I would lose the property I was buying, and he went out of his way to find me a buyer. I would definitely recommend contacting Armond if anyone I knew was looking to sell in the area....
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Feb 09,2017
Minithumbup
Armond Ghahramani
By:
Feb 09,2017
0 people found
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Armond assisted us with the purchase of our home in SE24 and was absolutely fantastic from the moment I was put through to him on the telephone. His service was nothing short of first class, constantly updating me via email or call on the status of negotiations from initial viewing until completion date. The Herne Hill office staff all knew who I was when calling, giving a personal touch all round. I would highly recommend them and would have no hesitation using them again....
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Feb 03,2017
Minithumbup
Armond Ghahramani
By:
Feb 03,2017
0 people found
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I recently purchased my property through Keatings Estates in Brixton. The service was excellent, particularly once my offer had been excepted and Armond took over the sale. He was always contactable and quick to respond to any questions....
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Jan 13,2017
Minithumbup
Armond Ghahramani
By:
Jan 13,2017
0 people found
this helpful
Thanks to Armond at Keating Estates I recently sold my property in SW2 and it was the best experience of house selling ever. I am delighted to say that all the staff involved - in the office, the agents and the excellent photographer - were professional, friendly and completely efficient, and made the process smooth and amazingly fast. Armond handled the sale brilliantly, marketing the property to the best possible standard. He also kept in touch with us every step of the way, and made himsel...
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Comment on agent fees
Well worth the fee!
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Jan 06,2017
Minithumbup
Gemma Bone
Armond Ghahramani
By:
Jan 06,2017
0 people found
this helpful
Gemma assisted us with our house hunt and was very helpful and proactive with letting us know about new properties on the market and also very responsive to emails/calls re setting up viewings etc. We had a long search but Gemma was always heavily involved and on hand to help, particularly when it came to negotiations with the seller etc. She was always enthusiastic and her level of client service was very high. Armond was involved in our sale once our offer had been accepted and was very re...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 21,2016
Minithumbup
Gemma Bone
By:
Dec 21,2016
0 people found
this helpful
Very friendly and accommodating; was flexible to meet us whenever we asked for subsequent viewings of the property. Seemed professional with a good working knowledge of the area, and worked hard to get us the best possible price....
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Comment on agent fees
n/a
Was this helpful? Yes
Dec 19,2016
Minithumbup
Gemma Bone
By:
Dec 19,2016
0 people found
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I had been looking for a house to buy for over 6 months and Gemma was extremely helpful in refocusing my search and then helping me move forward very quickly in the process to the completion. Gemma was very astute and open in her communications so it was a great process for me....
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Dec 19,2016
Minithumbup
Gemma Bone
Armond Ghahramani
By:
Dec 19,2016
1 people found
this helpful
Both Gemma and Armond were very helpful throughout the process of buying our flat. Armond chased our seller for us several times to speed things along....
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Comment on agent fees
n/a - we were purchasing not selling
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Dec 19,2016
Minithumbup
Armond Ghahramani
By:
Dec 19,2016
0 people found
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Truly excellent service throughout an at times anxious sale. Patient, informative, helpful, good humoured and calm at all times. Could not be better. I felt confident in his advice....
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Comment on agent fees
Very clear exactly what was to be paid, and consistent with the local market.
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Dec 11,2016
Minithumbdown
By:
Dec 11,2016
0 people found
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We have been waiting for over a month for a return for a deposit we made to secure a listing, one that was rejected by the landlord because we are expecting a baby. The agent actually wrote this in an email. The agent has been non-responsive since, failing to return calls and emails asking about the deposit. Avoid this agent and Keating at all costs....
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Dec 09,2016
Minithumbup
Gemma Bone
By:
Dec 09,2016
0 people found
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Gemma has been an absolute star from start to finish. I know she really fought for me and I am so grateful for that. So personable, I never felt like a couldn't contact her to ask my annoying little questions through the process of buying my first house. Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
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Fantastic service from Emily when we were moving from a flat rented through Keatings to purchasing our first home. Emily was very quick to respond to our questions and was very clear in her guidance when we were uncertain about contract duration, move-out dates etc. She also negotiated the flexibility with our landlady to ensure we could move out of the flat before our break clause, but with flexibility to respond to uncertain timing in the house purchase. Strongly recommend....
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Jul 23,2016
Minithumbup
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Jul 23,2016
0 people found
this helpful
Of all the experiences I have had so far with estate agencies, this one has been undoubtedly the best. They have been always available, easy to contact, and willing to help out with any issue I have had with the property they managed. I think they are very professional and would recommend them to anyone....
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Comment on agent fees
Good
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Jul 01,2016
Minithumbup
Armond Ghahramani
By:
Jul 01,2016
0 people found
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Excellent service from start to finish. After putting my property on with Haart for 20 weeks and only securing a handful of viewings, I decided to approach Keatings. I'd highly recommend not going with one of the big chains for who you are just a number. Within just two weeks they'd secured about 10 viewings, repeat viewings and an offer, when Haart couldn't secure anything. They then found another buyer within one week when the previous offer fell through. They kept me up to date throug...
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Comment on agent fees
Good - worked very hard for the money. More than worth it.
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Apr 11,2016
Minithumbup
Armond Ghahramani
By:
Apr 11,2016
0 people found
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The sale of our house was a roller coaster, sold, not sold, sold again, almost not sold; but through it all Armond was there going through hoops to make it happen, keeping us sane and got us to the finishing line. We cannot praise enough the service that we received from the staff and Armond in particular. Do not want to move again, but if we ever had to there would only be one place/person to go to handle it....
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Comment on agent fees
good
Was this helpful? Yes
Apr 11,2016
Minithumbup
Armond Ghahramani
By:
Apr 11,2016
0 people found
this helpful
I had met a number of estate agents as part of my property search, but Armond stood out. He was very informative and personable at the viewing, which went some way towards making me feel comfortable about putting in an offer. It transpired that the purchase became drawn out and very stressful, which was in no way his fault. It seemed as if Armond truly empathised with the situation, and I found that my communications with him were very reassuring during trying times. I am a first time buyer and,...
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Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
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We've had a great experience with Keatings. Will was great in finding us a place and let us know early when something we liked was available. He was really nice when we had an issue with a guarantor and made everything go very smoothly. Once we had our (lovely) flat, Rita took over in managing everything and has been great. We've pestered her about just about everything and she's always been quick to reply and help us get things sorted. We've found Keatings generally v good in getting things ...
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Comment on agent fees
I think the renewal of contract was a lot of money. We didn't mind so much when starting a new tenancy - it's the same everywhere. but โ€š£150 to stay in the same flat when renewing seemed a lot.
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Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
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I can not recommend this estate agent enough. They manage my property and have always been totally honest and fair. The costs are not too high and as soon as there is a problem they let me know and I give the go ahead to get whatever the problem is sorted. The handy men are efficient and repairs are never too pricey. Rita is very very efficient and easy to work with. Dwayne is one of the managers and is great when new tenants come and gives advice on who to choose. In the last 3 1/2 years I have...
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Nov 20,2015
Minithumbup
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Nov 20,2015
0 people found
this helpful
Has been absolutely brilliant when it comes to the management and maintenance of the property we rent. Unfortunately a number of things have gone wrong during our tenancy and and she has been incredibly helpful and organised and made sure the jobs got completed as soon as possible....
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Comment on agent fees
Very reasonable fees. Actually one of the best value in London.
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Nov 05,2015
Minithumbup
Armond Ghahramani
By:
Nov 05,2015
0 people found
this helpful
Armond and Keatings East Dulwich are the best agents in the area by far! And must be one of the best in London. Armond's communication and care was unquestionable and he somehow managed to make the stressful process of my first property purchase enjoyable. They went above and beyond what I came to expect and experience from the other 40 odd agents I came across. I have already recommended them to countless friends and neighbours. Thank you. Jon...
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Nov 05,2015
Minithumbup
Armond Ghahramani
By:
Nov 05,2015
0 people found
this helpful
Keating Estates were fantastic to deal with, very open and fair in all dealings and with good communication throughout the process. We felt very safe in Armond's hands and were delighted that the purchase went through very smoothly....
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Nov 02,2015
Minithumbup
Armond Ghahramani
By:
Nov 02,2015
0 people found
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My husband and I bought a house in Forest Hill, that was sold through Keating Estates. Armond was the estate agent handling the sale and he was brilliant from start to finish. Professional, yet friendly - he was great both with us and the seller. He was always on hand to answer any questions or provide updates - promptly getting back to us at every stage. I would thoroughly recommend him!...
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Oct 29,2015
Minithumbup
Armond Ghahramani
By:
Oct 29,2015
0 people found
this helpful
Armond was amazing. He valued the property and then arranged to have the most brilliant brochure for us within days of first speaking to him. Nothing was too much trouble from helping the photographer move furniture to ALWAYS being at the end of the phone to give advice, even advising me how to deal with the estate agent we were buying from. We put our property up for sale in April and moved in August and our only regret was that we would no longer be in everyday contact with Armond. If you ...
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Oct 03,2015
Minithumbdown
Dwayne Joynt
By:
Oct 03,2015
1 people found
this helpful
Dreadful service. Property wasn't ready to be occupied as agreed leaving us severely out of pocket. Keating Estates didn't care & Dwayne said 'this happens in 10% of cases' & had no interest in sorting out things with the landlord to find a solution or compensate us....
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What agent could do to change your mind?
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
Attached Files
Comment on agent fees
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
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Feb 04,2014
Minithumbup
By:
Feb 04,2014
0 people found
this helpful
Daniel responded incredibly quickly to our email - he was very efficient in reviewing all the maintenance issues we had mentioned and as a result, we have people booked to come and sort out the issues already. Very polite also!...
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Jan 21,2014
Minithumbdown
By:
Jan 21,2014
3 people found
this helpful
If you are thinking of renting through Keating estates, I would strongly recommend you go for a new build that requires no work. A complete mess on move in and issues still ongoing after a few months in the "recently decorated" flat!!! The communications have been awful and staff at the company assumes it\'s OK not to return calls or reply to emails. The classic "I\'ll get back to you on that one" and swiftly swept under the carpet. I know estate agents usually have a b...
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Jan 03,2014
Minithumbdown
By:
Jan 03,2014
3 people found
this helpful
AWFUL! When we first moved in the kitchen was connected to the mains so you got an electric shock every time you touched the work surface. They have let themselves in unannounced at least three times in the last six months and despite complaints on every occasion. They threw spare keys for the flat in the river (by mistake apparently!), did not apologise and told us to arrange for another set to be cut. They have not carried out very reasonable repairs in the last eight months despit...
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Nov 28,2013
Minithumbdown
By:
Nov 28,2013
3 people found
this helpful
The agent wasn\'t well informed and intentionally or not didn\'t give us information in regard to the legal status of the flat we were intending to buy through them. Instead, they were trying to push us towards buying a legally unsound property and putting a lot of pressure on us. As a result we have lost a lot of money and time and were unable to buy the property....
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Jun 17,2013
Minithumbup
Dwayne Joynt
By:
Jun 17,2013
1 people found
this helpful
Thank you so much to both of you for dealing with things as you did. It seems a great team you have there - Dwayne especially, without your help and advice it would have been impossible to continue to let my flat after the hell of the last lot. thank you thank you thank you x :) - I wil buy you both a drink when I am next back....
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May 17,2013
Minithumbdown
By:
May 17,2013
3 people found
this helpful
Non stop frustration since we moved in to the flat. We had problems with the oven and microwave oven not working at all for about 2months and then later in the tenancy our electric supply to the plugs in the kitchen was faulty resulting in the last 6 weeks if our tenancy having no access to working plugs in the kitchen and having to use extension cords from the rest of our house to keep our fridge and stove working in the kitchen, not to mention having to plug in kettle and toaster and having to...
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What agent could do to change your mind?
- resolve queries within a week - regularly update tenants on progress without having to be asked first -be fair and transparent with check outs - apologise when service delivery is inadequate
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Last updated at 10:26 AM 11/04/2017 by allAgents

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
รขย€ยข We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

รขย€ยข We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

รขย€ยข If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

รขย€ยข We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:26 AM 11/04/2017 by allAgents

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