• Staff picture
    Dwayne
  • Staff picture
    Sebastian
  • Staff picture
    Gemma
  • Staff picture
    Grace
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    David
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    Tom
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    Lewis
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    Sophie
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    Ashleigh
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    Matt
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    Hanna
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    Natalie
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    Jade
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    Sonny
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    Lucia
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    Freddie
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    Audinga
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    Inez
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    SophieC
  • Staff picture
    Danny
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    Max
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries o Read full description...One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.

“Delightful, professional and...”

May 23,2019
Minithumbup
Lucia
SophieC
By: 'Bartie'
May 23,2019
0 people found
this helpful
Both agents have been incredibly helpful and answered our queries in a delightful manner, at any time. Throughout the transition period in moving to a completely new city, it has been an easy process. I would highly recommend this agency. Thank you...
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Comment on agent fees
Fair fees
Was this helpful? Yes

“Hanna listens & Acts quickly...”

May 22,2019
Minithumbup
Hanna
By: 'Ed'
May 22,2019
0 people found
this helpful
Hanna has been involved in my lease for the past year. After sharing my concerns with her for our renewal, she acted promptly, explained everything clearly. We went from nothing having happened for 6 weeks to one phone call with Hanna & all our problems were fixed ...
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Comment on agent fees
Charge reasonable fees that abide with the law. They send really useful documents to explain why the fee is charged.
Was this helpful? Yes

“Excellent...”

May 22,2019
Minithumbup
Jade
By: 'Tom'
May 22,2019
0 people found
this helpful
Jade has been fantastic in helping our move into the new flat, as well as liaising with the landlord. Very pleased....
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Comment on agent fees
Fine
Was this helpful? Yes

“A very happy customer...”

May 22,2019
Minithumbup
Grace
Gemma
By: 'Claudia'
May 22,2019
0 people found
this helpful
I am so pleased I chose Keating Estates for my flat sale. Gemma and Grace were both excellent from the start. They provided a fair valuation and found me a second buyer the day after the first one fell through! Being a shared ownership property ...
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Comment on agent fees
Fees were less than other agents I spoke to, and good value for the level of service provided.
Was this helpful? Yes

“Good...”

May 17,2019
Minithumbup
David
By: 'Tom'
May 17,2019
0 people found
this helpful
Very helpful in arranging our rental. Was at the property on time and provided all the info needed for the tenancy....
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Was this helpful? Yes

“thanks...”

May 16,2019
Minithumbup
David
By: 'OK'
May 16,2019
0 people found
this helpful
David did a great job helping us rent our flat in SW2. He responded promptly and helpfully to all queries. Thank you....
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Was this helpful? Yes

“Amazing!...”

May 14,2019
Minithumbup
Matt
By: 'Claire'
May 14,2019
0 people found
this helpful
I have been looking for my first flat and Matt has been amazing from the start. I had no clue where to begin and I think my mum was emailing him most days on my behalf! The keating prices seem very realistic and you quickly ...
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Was this helpful? Yes

“Thank you Ashleigh...”

May 14,2019
Minithumbup
Ashleigh
By: 'Susanna'
May 14,2019
0 people found
this helpful
I'ts a great pleasure to work with you Ashleigh. Thank you that you are always so professional, very polite and helpful. Thank you also that you are always available in case of any questions. We are looking forward to do common projects....
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Comment on agent fees
Excellent, professional, helpful, polite. Had never ever negative experience with Ashleigh.
Was this helpful? Yes

“Thanks David...”

May 14,2019
Minithumbup
David
By: 'Ellie M'
May 14,2019
0 people found
this helpful
David did a fantastic job in helping us let the flat so quickly and smoothly. He was a great help throughout the process and we can't thank him enough....
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Was this helpful? Yes

“Problem solving master...”

May 13,2019
Minithumbup
Sonny
By: 'Elis'
May 13,2019
0 people found
this helpful
Excellent experience from chasing up contractors to fix occasional problems with our flat. We had a window cracked and they were happy to fix it on a Saturday morning because they have been asked to deal with the situation as soon as possible....
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Comment on agent fees
N/A
Was this helpful? Yes

“Consistent help...”

May 13,2019
Minithumbup
SophieC
Jade
By: 'Naomi'
May 13,2019
0 people found
this helpful
Sophie was fantastic with helping us get our beautiful help. Always managed to respond to my emails very quickly, even during the weekends. Also Jade was great to make sure our process was accepted quick and easy....
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Was this helpful? Yes

“Smooth Process...”

May 13,2019
Minithumbup
Jade
By: 'Orla'
May 13,2019
0 people found
this helpful
Jade was very helpful in getting us to our new flat. The process was smooth and Jade answered all of our questions and made everything stress free and easy...
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Was this helpful? Yes

“Great agents, down to earth and really helpful...”

May 13,2019
Minithumbup
Grace
By: 'Maddy'
May 13,2019
0 people found
this helpful
I had a really good experience buying my property through Keatings. I think they're a great agents who are honest, down to earth and not at all 'pushy' (as many of the other agents in Clapham are) which really made the difference. Properties are priced ...
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Was this helpful? Yes

“Really helpful and quick to respond...”

May 11,2019
Minithumbup
SophieC
By: 'Michael & Eloïse'
May 11,2019
0 people found
this helpful
We really enjoyed working with Sophie to secure our new flat. She was very quick in responding to all our questions and was really helpful in getting everything sorted....
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“Exceptional service!...”

May 08,2019
Minithumbup
Jade
By: 'Nadia'
May 08,2019
0 people found
this helpful
Seamless experience from start to finish. Highly recommend Jade and using Keating Estates! The process was fair and made easy for us to rent out our place. Thank you!...
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Was this helpful? Yes

“Speedy!...”

May 07,2019
Minithumbup
Audinga
Dwayne
By: 'Mat CM'
May 07,2019
0 people found
this helpful
Audinga was really quick to get me the details to finish my tenant referencing, she completed the reference in good time as well! Thank you for your prompt service :)...
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Was this helpful? Yes

“Excellent Service & Understanding...”

May 02,2019
Minithumbup
Gemma
Tom
By: 'Walker Wares'
May 02,2019
0 people found
this helpful
Gemma was really fantastic in helping us find and secure a new property. She knew from the outset that we werent quite ready to purchase but spent the time with us so that we knew what we wanted once we were able to buy. When ...
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Was this helpful? Yes

“Great service...”

May 01,2019
Minithumbup
Lucia
Jade
By: 'Ollie'
May 01,2019
0 people found
this helpful
Lucia was very professional, always polite, and extremely helpful. When there were issues that arose, Lucia was very responsive and understanding, and was able to offer quick solutions. Altogether, a great service....
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Was this helpful? Yes

“Excellent service from Lucia...”

Apr 25,2019
Minithumbup
Lucia
Dwayne
By: 'Felicity'
Apr 25,2019
0 people found
this helpful
Lucia was a pleasure to deal with and helped me meet my desired move-in date in time. Thanks very much, Felicity...
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Comment on agent fees
The fees seem reasonable in today's climate
Was this helpful? Yes

“Best agent I've ever dealt with....”

Apr 25,2019
Minithumbup
Lucia
Natalie
By: 'Emily'
Apr 25,2019
0 people found
this helpful
Lucia helped us find a flat to rent in Clapham. Fast and detailed replies. Efficient and not a time consuming process. Lucia was consistently helpful and accommodating. Not extortionate prices you see elsewhere. Really good service - thank you....
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Was this helpful? Yes

“Great service...”

Apr 24,2019
Minithumbup
Matt
Sebastian
By: 'Katie J'
Apr 24,2019
0 people found
this helpful
Matt helped us find a great flat that met our requirements in very short timescales. He is very friendly and listened properly to what we wanted - only showing us flats which met that specification. He was really helpful in answering queries through (and after!) ...
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Was this helpful? Yes

“Great...”

Apr 24,2019
Minithumbup
Matt
Tom
By: 'Mark Oaten'
Apr 24,2019
0 people found
this helpful
Matt was honest. Open and seemed to be on my side when trying to sort the sale out. No bullshit just straight forward Thanks Matt...
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Was this helpful? Yes

“Hassle free service!...”

Apr 24,2019
Minithumbup
Lucia
Jade
By: 'Anna'
Apr 24,2019
0 people found
this helpful
Lucia got us our first flat in London and made it a stress free process. Always quick with responses and answered all our questions clearly. Thank you Lucia!...
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Was this helpful? Yes

“Sale of my flat in Brixton...”

Apr 23,2019
Minithumbup
Grace
Gemma
By: 'Nick'
Apr 23,2019
0 people found
this helpful
Following meeting a number of agents in the Brixton area, Grace visited our flat and gave us what we felt was a very fair valuation supported by a number of comparables in the local area. The fees proposed were very competitive based on the other ...
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Comment on agent fees
Good
Was this helpful? Yes

“gemma...”

Apr 18,2019
Minithumbup
Gemma
Grace
By: 'josh'
Apr 18,2019
0 people found
this helpful
excellent level of service and commitment from Gemma who has kept in touch even when we were not in a position to view potential properties...
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Comment on agent fees
n/a
Was this helpful? Yes

“letting our Brixton flat...”

Apr 16,2019
Minithumbup
Jade
Dwayne
By: 'lucy BHC'
Apr 16,2019
0 people found
this helpful
Jade has been very helpful with the letting of our flat. She is always quick to respond to calls and emails. She is helpful with our questions and always polite. The whole process with Keatings has been very efficient and I would recommend them to ...
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Comment on agent fees
The fees were competitive with other agents in the area.
Was this helpful? Yes

“Helpful and attentive...”

Apr 16,2019
Minithumbup
Ashleigh
Freddie
By: 'Brixton'
Apr 16,2019
0 people found
this helpful
Ashleigh has been helping us with a few maintenance questions on the house and has been really helpful. She's visited the house with the contractor when bigger pieces of work need to be done and has helped us identify easy fixes where possible. Thanks Ashleigh!...
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Comment on agent fees
The fees are high - renewing was £150 - but that is the case with all London agencies
Was this helpful? Yes

“Lovely and Easy...”

Apr 15,2019
Minithumbup
SophieC
Jade
By: 'Lettie'
Apr 15,2019
0 people found
this helpful
Sophie was really great helping with everything. She replied to our questions in good time and she helped us to get the property we really wanted. It all ran very smoothly!...
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Was this helpful? Yes

“Very efficient and helpful...”

Apr 11,2019
Minithumbup
Jade
Natalie
By: 'Josh'
Apr 11,2019
0 people found
this helpful
Jade was extremely helpful and efficient, answering any of our questions very promptly. It ensured an extremely smooth process, which was explained to us at each stage. Very helpful!...
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Was this helpful? Yes

“Great Service...”

Apr 07,2019
Minithumbup
Lucia
Jade
By: 'Max'
Apr 07,2019
0 people found
this helpful
Keatings have been great with helping us find somewhere new. Far more helpful/responsive than any other agents we have used. Lucia has been great - always on hand if we needed anything. Would recommend....
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Comment on agent fees
Bad
Was this helpful? Yes

UKALA TPOS Sales TPOS Lettings DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
39 0 233 10 59 1 83 1 17 2

Fees

No fees set.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:14 AM 12/12/2018 by allAgents

Brixton
427 Coldharbour Lane, London SW9 8LH
(221)
Brixton Head Office
Unit 1, The Viaduct, 360 Coldharbour Lane, London SW9 8PL
(41)
Clapham London
23 Clapham Common South Side, London SW4 7AB
(130)
show all branches (4)
Herne Hill
17 Norwood Road, London SE24 9AA
(51)


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