One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries o Read full description...One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.

“ Excellent estate agent!... ”

May 23,2018
Minithumbup
By: 'A Mumford'
May 23,2018
0 people found
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During my house hunting search, Matt was the best estate agent I dealt with - not only friendly, charming (but not smarmy!) and knowledgeable, I was also extremely impressed with how frequently he followed up on leads, emailing and calling if he thought he had ...
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“ Very helpful and friendly... ”

May 23,2018
Minithumbup
By: 'Claudia'
May 23,2018
0 people found
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Dominic was very attentive throughout our house hunt and once we found our dream flat he ensured that we jumped through all the loops to seal the deal....
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“ Fantastic!... ”

May 22,2018
Minithumbup
By: 'Rosie- Brading rd'
May 22,2018
0 people found
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Josh has provided outstanding customer service from the very beginning. He went above and beyond, to ensure the majority of our requirements were met. In addition, he shared a lot of invaluable advice in terms of renting. I would 100% recommend Josh and Keating....
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“ Very helpful and responsive... ”

May 22,2018
Minithumbup
By: 'Prajna'
May 22,2018
0 people found
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Both Jade and Zanardi were extremely responsive and helpful during my move. They were able to answer all my queries promptly and ensured my move was smooth....
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“ Friendly and professional... ”

May 21,2018
Minithumbup
By: 'Meg'
May 21,2018
0 people found
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Both Lucia and Jade made the process of completing my rental application and paperwork very easy. They were friendly, professional and helpful in all my dealings with them - would absolutely recommend them!...
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“ Securing my new flat... ”

May 21,2018
Minithumbup
By: 'Catherine.H'
May 21,2018
0 people found
this helpful
I was recommended to Keating by my sister who has also rented her flat through them. Both my sister and I agree that the service was fantastic from beginning to end. Zanardi was always reachable and on-hand if I needed any assistance and through any ...
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Comment on agent fees
Normal
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“ Understanding and helpful... ”

May 21,2018
Minithumbup
By: 'Jasmine'
May 21,2018
0 people found
this helpful
Thank you very much Dwayne with your help with everything. Dwayne went above and beyond to help me, giving me great personal service and dedication. He was thoughtful and explained difficult scenarios extremely well. He was incredibly understanding and his advice and efforts helped me ...
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By: Dwayne
May 21, 2018
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Hi Jasmine, it's a pleasure. Always happy to help no matter how challenging the situation. I'm glad everything worked out in the end on this side and wish you all the best in the future. ...

“ Very good... ”

May 10,2018
Minithumbup
By: 'Liz'
May 10,2018
0 people found
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Easy to arrange the viewings. Very helpful agent. Most paperwork completed online which meant it could be done when we were available....
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“ Very efficient... ”

May 08,2018
Minithumbup
By: 'Emma Howard'
May 08,2018
0 people found
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Dominic was a great help in helping us find a new place to rent. He was very professional and always swift to respond to text/emails/calls....
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“ Quick and efficient... ”

May 04,2018
Minithumbup
By: 'George'
May 04,2018
0 people found
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Dom showed us the flat and was flexible with our work times allowing us to view late evenings which was great. Both Jade and Dom were quick in replying emails and overall made a time consuming process a lot easier! Moving in this weekend thanks ...
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Comment on agent fees
Fair
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“ Excellent service... ”

May 03,2018
Minithumbup
By: 'Will Pugh'
May 03,2018
0 people found
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We loved Gemma! She is personable, charming, smart and has great communication skills. She never comes across as pushy or hard-nosed, yet she is very organised, shrewd and has a lot of experience to help get clients through the door, and to achieve your asking ...
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Comment on agent fees
Very reasonable
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“ Very helpful!... ”

May 02,2018
Minithumbup
By: 'Aman'
May 02,2018
0 people found
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Dom was extremely helpful in our search for a property. He had a great knowledge of the area and went out of his way to help find the perfect property for us....
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“ Sale... ”

Apr 27,2018
Minithumbup
By: 'Erik'
Apr 27,2018
0 people found
this helpful
Grace was very professional and pleasant to work with. She clearly knows the conveyancing process very well. She was always prompt in replying to emails and phone calls. She was instrumental in pushing the sale through after some issues that arose during the conveyancing....
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Comment on agent fees
reasonable
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“ Clear and Helpful... ”

Apr 27,2018
Minithumbup
By: 'Lewis'
Apr 27,2018
0 people found
this helpful
Very quick and helpful in his responses, David has made the process of moving in painless and clear. Would very much recommend him when looking for a new property....
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Comment on agent fees
Good
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“ Very impressed... ”

Apr 25,2018
Minithumbup
By: 'Rosalie Watkins'
Apr 25,2018
0 people found
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We really enjoyed working with Jade with regards to finalizing our new home. Extremely efficient and always there to help with any questions. Really appreciated all the help she gave us . We would highly recommend using Keating Estates. We had a very positive experience working ...
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“ Grovelands Close rental... ”

Apr 25,2018
Minithumbup
By: 'Jeffers'
Apr 25,2018
0 people found
this helpful
Zanardi has been great from start to finish, helping me secure this property to rent from June. She went above and beyond my usual experiences with agents and came to meet me the same day I contacted Keating at the house. She was also always ...
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“ 5 Star Review... ”

Apr 24,2018
Minithumbup
By: 'Caroline'
Apr 24,2018
0 people found
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We have had a great experience with David whilst going through the letting process. He was great at giving advice throughout the application process and worked with us to make it a smooth process....
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“ Excellent service... ”

Apr 24,2018
Minithumbup
By: 'Peter'
Apr 24,2018
0 people found
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David was extremely helpful and responsive when going through the renting process and I would thoroughly recommend him for prospective tenants....
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“ Flat sale... ”

Apr 23,2018
Minithumbup
By: 'Connie'
Apr 23,2018
1 people found
this helpful
Grace was very professional, efficient and reassuring from the get-go. From me deciding to sell my flat to the advert going live took 7 days turnaround time. I had three different agencies come round to give valuations, and Grace was the only one who took the ...
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Comment on agent fees
The fees were slightly higher than those offered by the other two estate agencies, however Keating acknowledged this and I managed to negotiate the % down slightly. I was also more than happy to pay slightly more for the excellent service I received.
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“ Very helpful... ”

Apr 18,2018
Minithumbup
By: 'GY'
Apr 18,2018
0 people found
this helpful
Sonny has been a pleasure to deal with over the last couple of months. He dealt with the flooding to our property in a timely and sensitive manner and has been very helpful in liaising with our landlord. Sonny is always prompt at replying to ...
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“ Sold in the first 4 days... ”

Apr 16,2018
Minithumbup
By: 'DrG'
Apr 16,2018
0 people found
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Grace was extremely professional but very approachable and after her pitch I was convinced to engage Keating Estates Brixton. Thankfully it was the right choice and apart from pushing for the right price Grace micromanaged the sales negotiations right the way through to completion. I'...
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Comment on agent fees
Guess the fees always seem steep particularly if the property sells quickly but I pleased to say I got what I paid for in the form of very efficient process that led to a positive conclusion
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“ Jade Jones... ”

Apr 14,2018
Minithumbup
By: 'sophie'
Apr 14,2018
0 people found
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Very helpful and informative. Always quick to respond to emails and always at the end of the phone. I would definitely go back to her if I needed any further help....
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“ Very friendly and helpful.... ”

Apr 13,2018
Minithumbup
By: 'Sam'
Apr 13,2018
0 people found
this helpful
Jade was very friendly and helpful throughout the entire process. She responded quickly and explained everything clearly to ensure our move went smoothly. Thanks again....
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“ Professional agent... ”

Apr 12,2018
Minithumbup
By: 'Iza'
Apr 12,2018
0 people found
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I was very happy with Jade, she was informative, prompt in response and helpful. She seemed well structured and patient with all of my additional questions....
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“ House Purchase... ”

Mar 27,2018
Minithumbup
By: 'Ru'
Mar 27,2018
0 people found
this helpful
Grace and Gemma were fantastic throughout the whole process. Grace kept us constantly updated on progress and helped us get across the line just in time. Gemma, put up with our numerous requests to go back and see the property and was helpful throughout the ...
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Comment on agent fees
N/A
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“ Zanardi... ”

Mar 24,2018
Minithumbup
By: 'Elis'
Mar 24,2018
0 people found
this helpful
One of the best agents we met on our search for a new home. Zanardi Bahi was very responsive to our messages and did her best to accommodate our needs while being really polite and understanding of our needs. Thank you! Highly recommended!...
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Comment on agent fees
very good
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“ House sale... ”

Mar 23,2018
Minithumbup
By: 'Tim Mott'
Mar 23,2018
0 people found
this helpful
Grace, Seb and the Keatings team worked hard securing the sale at a good price during a difficult and uncertain period in the market. They are dedicated, hardworking and trustworthy and I wouldn't hesitate to recommend them to prospective sellers and buyers alike....
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Comment on agent fees
Fees are reasonable and competitive
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“ Great customer service... ”

Mar 19,2018
Minithumbup
By: 'Aisling Datta'
Mar 19,2018
0 people found
this helpful
Fantastic service from Josh, very responsive and knowledgeable to my requests! Would love to have him help in my property searches in future....
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Comment on agent fees
- Quick to respond - Professional - Friendly and
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“ Very friendly!... ”

Mar 18,2018
Minithumbup
By: 'Abby'
Mar 18,2018
0 people found
this helpful
Zanardi was very helpful and friendly throughout. She made an effort to show us properties we would like as they came onto the market and gave us excellent advise. We are very happy with the property we have found. Thank you!...
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Mar 15,2018
Minithumbup
By: 'Jessica'
Mar 15,2018
0 people found
this helpful
Natalie is such a pleasure to deal with in times like these, her kind nature and understanding have been such help to me. She always goes above and beyond to make sure everything is in order. What a superstar!...
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Comment on agent fees
Good
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 0 110 7 46 1 54 2 5 2

Agent Fees

No fees set.
Last updated at 10:26 AM 11/04/2017 by allAgents

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
รขย€ยข We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

รขย€ยข We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

รขย€ยข If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

รขย€ยข We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:26 AM 11/04/2017 by allAgents

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