Keating Estates Ltd
4.9/5, 529 reviews
96% recommended
98% sales valuation accuracy
99% sales fee satisfaction
88% lettings valuation accuracy
94% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ... show more One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.

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2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £100,030 £12,000,000
Lettings 88% 94% £365 £3,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
49 1 293 13 62 1 85 2 21 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TPOS DPS My deposits scheme
Latest Properties
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“David at Keating was extremely helpful, went ......”

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Aug 23,2019
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David
By: 'Emily Bradbury'
Aug 23,2019
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David at Keating was extremely helpful, went out of his way to help us find the right place and on the right terms....
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“Very easy to communicate with and very effici......”

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Aug 21,2019
Minithumbup
Jade
By: 'Tom Young'
Aug 21,2019
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Very easy to communicate with and very efficient! We experienced a great service all round and would happily use them again....
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“Professional, helpful and efficient!...”

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Aug 21,2019
Minithumbup
Jade
By: 'Rob Holland'
Aug 21,2019
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Jade, David, Lucia and the team at Keating were really helpful in ensuring everything ran smoothly and would not hesitate to recommend them....
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“Excellent End-to-End initial service...”

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Aug 19,2019
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Jade
Lucia
By: 'Tom Gleadhill'
Aug 19,2019
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Team all the way through was excellent. From Sophie being very laid back when showing us around the house, making us feel like we weren't dealing with 'Salespeople' all the way through to Lucia and Jade for getting everything set up (and answering a lot ...
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“We are grateful for our experience with Keati......”

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Aug 19,2019
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David
By: 'christina strater'
Aug 19,2019
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We are grateful for our experience with Keating Estates. David has been incredibly helpful throughout the process. We greatly appreciate his support and commitment in securing our newly rented flat. We viewed the property over the weekend and David was instrumental in providing all the ...
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“Jade was so helpful!...”

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Aug 17,2019
Minithumbup
Jade
Tais
By: 'Yasmin Hanse'
Aug 17,2019
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Jade was so helpful when helping us complete our move process. Under time pressure she helped us to keep calm and continued to get the process done as quickly as possible to enable us to move in to our new home on time!...
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“Jade was super-helpful throughout the letting......”

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Aug 16,2019
Minithumbup
By: 'PG'
Aug 16,2019
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Jade was super-helpful throughout the letting process, keeping us updated and nudging us when actions were with us. We thoroughly enjoyed working with her....
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“David was a fantastic help in both finding an......”

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Aug 15,2019
Minithumbup
By: 'George Wainwright'
Aug 15,2019
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David was a fantastic help in both finding and securing our property. He really understood what we wanted and we are incredibly grateful for his support....
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“David was instrumental in us getting the prop......”

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Aug 15,2019
Minithumbup
David
By: 'Edward Burns'
Aug 15,2019
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David was instrumental in us getting the property we were after. The initiative that he took, both in arranging viewings at short notice and getting our offer through with the landlord, were extremely helpful, and it was clear that he wanted to help us as ...
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“The lettings team have been super helpful so ......”

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Aug 15,2019
Minithumbup
By: 'Frances David'
Aug 15,2019
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The lettings team have been super helpful so far with our moving in process. The flat is of a very high standard, and for the money - very good value. Would happily work with Keatings in the future!...
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“Jade has been wonderful helping us move in, h......”

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Aug 14,2019
Minithumbup
Jade
By: 'henry louch'
Aug 14,2019
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Jade has been wonderful helping us move in, helped at every stage and made the process very simple, quick and stress-free. Would recommend to anyone....
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“David really went above and beyond to help us......”

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Aug 12,2019
Minithumbup
David
By: 'Joe Higgins'
Aug 12,2019
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David really went above and beyond to help us find and secure the property we were after. We're all very grateful!...
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“Tais has been absolutely incredible!...”

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Aug 11,2019
Minithumbup
Tais
By: 'Emily Adams'
Aug 11,2019
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Tais has been absolutely incredible in our house hunt - always answering emails promptly (even outside of working hours!) and guiding me through the referencing system when I got a bit stuck. Thanks Tais!...
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“David was friendly and helpful in finding us ......”

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Aug 09,2019
Minithumbup
By: 'George'
Aug 09,2019
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David was friendly and helpful in finding us a place to live. He was quick to answer any questions we had and was flexible when we needed some time to get the necessary documents together when completing the process. Thanks for your help....
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“Give Tais a pay rise...”

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Aug 08,2019
Minithumbup
Tais
By: 'Simon Bedding'
Aug 08,2019
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Tais was great!! I was very picky about the flat I wanted and she was always on hand, responding to whatsapp's and always on the lookout for the type of flat I wanted!! Once finding the place, she was very helpful through the referencing and ...
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“It sometimes seems rare to find a customer fo......”

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Aug 08,2019
Minithumbup
Tais
By: 'Phil Lombardo'
Aug 08,2019
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It sometimes seems rare to find a customer focussed estate agent. At the busiest time of the year for lettings in London, Tais stayed in frequent contact with us - took feedback from us on a viewing and found us exactly what we were looking ...
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“Gemma is helpful, friendly and efficient....”

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Aug 08,2019
Minithumbup
By: 'Jon Gomez'
Aug 08,2019
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Gemma is helpful, friendly and efficient. She found us a new buyer just two days after our first buyer pulled out. Super result!...
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“Excellent service...”

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Aug 07,2019
Minithumbup
Jade
By: 'George'
Aug 07,2019
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Jade has made our move in very process very easy - providing timely and helpful responses to queries after move in as well as coordinating the lease documents efficiently. Very professional - Thank you Jade....
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“Gemma was incredibly helpful throughout the p......”

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Aug 06,2019
Minithumbup
Gemma
By: 'Melvyn'
Aug 06,2019
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Gemma was incredibly helpful throughout the process. She is knowledgble, was always available, and did not hesitate to go the extra mile to help answer our questions. She also recommended a mortgage broker who was similarly helpful. I highly recommend Gemma....
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By: Katrine
Aug 08, 2019
View all comments (1)
Gemma has been very professional and transparent with me and my partner throughout the process of finding our first home. She is very knowledgeable and, if unsure of something, would find out and let us know promptly, even out of office hours. She really made us feel like we were in good hands and I would definitely recommend her. ...

“Jade and Lucia were both really helpful with ......”

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Aug 01,2019
Minithumbup
Lucia
By: 'Hamish Reid'
Aug 01,2019
0 people found
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Jade and Lucia were both really helpful with our aplpication, replying quickly to emails and making the whole process as easy as it can be. Massive thanks to both of them!...
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“Audinga is really proactive and organised, re......”

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Jul 30,2019
Minithumbup
Audinga
By: 'James Mathie'
Jul 30,2019
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Audinga is really proactive and organised, ready to find solutions when it's not always straightforward such as finding times that suit everyone for a recent gas safety check. She's been a pleasure to deal with....
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“Jade has handled my account for several years......”

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Jul 29,2019
Minithumbup
Jade
David
By: 'scott martin'
Jul 29,2019
0 people found
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Jade has handled my account for several years and has always been efficient and helpful throughout the whole of the lettings process....
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“Great service from everyone involved, ensured......”

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Jul 26,2019
Minithumbup
Lewis
Grace
By: 'Laura Kitching'
Jul 26,2019
0 people found
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Great service from everyone involved, ensured a very smooth process from start to finish in what was quite a stressful period (new baby had just arrived at same time as moving!). Highly efficient and great communicators....
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“Friendly, responsive and helpful,...”

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Jul 26,2019
Minithumbup
Jade
Lucia
By: 'Arti Mehta'
Jul 26,2019
0 people found
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Whenever I had a question about the property, Jade was always on hand to help me out and responded quickly and without hesitation. Thanks for your help with everything Jade....
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“Really helpful and organised from the initial......”

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Jul 25,2019
Minithumbup
David
Lucia
By: 'Tom Bloomfield'
Jul 25,2019
0 people found
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Really helpful and organised from the initial viewing all the way through to the paperwork and referencing. Definitely reccomended to all....
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“David Cam was fantastic! He was extremely hel......”

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Jul 25,2019
Minithumbup
David
Lucia
By: 'Samuel McArdle'
Jul 25,2019
0 people found
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David Cam was fantastic! He was extremely helpful and responsive and even guided us on the best way to make an offer to give us the best chance of being accepted!...
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“David was incredibly helpful in securing us t......”

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Jul 24,2019
Minithumbup
David
Lucia
By: 'Dan Clark'
Jul 24,2019
0 people found
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David was incredibly helpful in securing us the flat that we wanted. We have been pleased with the service throughout the whole process and would work with David again....
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“Lucia is really helpful and responsive...”

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Jul 23,2019
Minithumbup
Lucia
Jade
By: 'Francesca Collins'
Jul 23,2019
0 people found
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Lucia is really helpful and responsive, absolutely use her if you're househunting in London. She got back to us really quickly when we had questions about referencing and tenancy agreements. Thank you, Lucia!...
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“Helpful and efficient - she has always been q......”

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Jul 22,2019
Minithumbup
Jade
Lucia
By: 'Serena Clay'
Jul 22,2019
0 people found
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Helpful and efficient - she has always been quick to respond on emails and so far is making the process very easy...
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“David was really helpful throughout the whole......”

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Jul 22,2019
Minithumbup
David
Dwayne
By: 'Katie Howells'
Jul 22,2019
0 people found
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David was really helpful throughout the whole process and always responded to questions really quickly. His customer service is excellent, we would definitely recommend!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:14 AM 12/12/2018 by allAgents

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Keating Estates Ltd