• Gemma Bone
    Gemma Bone
  • Dwayne Joynt
    Dwayne Joynt
  • Sebastian Toy
    Sebastian Toy
  • Grace Noton
    Grace Noton
  • Alice Beth McHattie
    Alice Beth McHattie
  • David Cam
    David Cam
  • Tom Bateman
    Tom Bateman
  • Lewis Carpenter
    Lewis Carpenter
  • Sophie Lusher
    Sophie Lusher
  • Kay Wilson
    Kay Wilson
  • Ashleigh Martin
    Ashleigh Martin
  • Matt Hope
    Matt Hope
  • Tammy Bayliss
    Tammy Bayliss
  • Hanna Berhanu
    Hanna Berhanu
  • Monty Bampfield
    Monty Bampfield
  • George Byrne
    George Byrne
  • Zanardi Bahi
    Zanardi Bahi
  • Jade Bower
    Jade Bower
  • Natalie Houston-McMillan
    Natalie Houston-McMillan
  • Jade Jones
    Jade Jones
  • claim your profile
    Georgia
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries o Read full description...One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
Sep 21,2017
Minithumbup
Matt Hope
By: 'Carol'
Sep 21,2017
0 people found
this helpful
We had a great experience working with Matt - we initially viewed the property with him that we bought and he sold it to us in a very positive, realistic manner, he was incredibly willing to assist with futher visits to the property after purchase too which was incredibly helpful. I would highly recommend using this agency and Matthew in particular!...
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Comment on agent fees
they were realistic
Was this helpful? Yes
Sep 21,2017
Minithumbup
Matt Hope
By: 'BrixtonHillBuyers'
Sep 21,2017
0 people found
this helpful
Matthew was efficient, honest and really listened to what we needed. He's interested in architecture and knowledgable about the local area. He made us laugh, which is massively valuble when you've been trapsing around houses for months. . .Our sale went though quickly and we're very happy!...
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Comment on agent fees
We have no complaints!
Was this helpful? Yes
Sep 14,2017
Minithumbup
Alice Beth McHattie
By: 'Michael'
Sep 14,2017
0 people found
this helpful
Very helpful the whole way through and a very good manner the whole time. Totally professional and very supportive through the whole process and even after! - I would definitely recommend!...
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Was this helpful? Yes
Sep 11,2017
Minithumbup
Grace Noton
By: 'Lucy G'
Sep 11,2017
0 people found
this helpful
Really happy with the service Seb and Grace gave throughout. Seb was my main point of contact during the purchase and was excellent. He was always on hand to offer help/ advice and was in contact regularly to give updates. His fun and friendly attitude made the process as painless as possible- can't thank him enough. Would without a doubt recommend Seb, Grace and Keatings in future....
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Was this helpful? Yes
Sep 11,2017
Minithumbup
David Cam
By: 'Guy'
Sep 11,2017
0 people found
this helpful
David has been very helpful and made the process of securing a property as easy as it could be! Thanks for your help...
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Was this helpful? Yes
Sep 08,2017
Minithumbup
Sebastian Toy
By: 'Lizzie'
Sep 08,2017
0 people found
this helpful
I bought my flat with Keating 5 years ago and had a very positive experience with them then, so it was an easy decision to sell it with them this year. Sebastian was super friendly and helpful from day one. He is knowledgeable about the area and very professional. He was quick and proactive and secured plenty of viewings. I would not hestiate to recommend him and Keating....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Sep 07,2017
Minithumbup
Natalie Houston-McMillan
By: 'Gabriella'
Sep 07,2017
0 people found
this helpful
Natalie has been absolutely incredible helping us to move in to our new flat. Everything has run smoothly and she has done so much to make sure we have all of the information we need about our lease agreement. Not only has she been incredibly professional and friendly, when there was a slight miscommunication on our end regarding an additional wardrobe for the flat Natalie provided us with a spare one from her own home. I can't think of many people who would think to do something like this and w...
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Comment on agent fees
Leasing fees were in line with what was expected.
Was this helpful? Yes
Sep 07,2017
Minithumbup
Grace Noton
By: 'Helena'
Sep 07,2017
0 people found
this helpful
Grace & Shane were fantastic at handling my purchase. They were professional and easily accessible by phone and email for any queries I had. Grace was very flexible with last minute and second viewings and she knew exactly what I was looking for (not wasting my time like some estate agents unfortunately did!). My sister and myself have now both bought in Brixton through Keatings and I would highly recommend them to a friend, and will definitely be selling through them when the time comes!...
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Was this helpful? Yes
Sep 07,2017
Minithumbup
Grace Noton
By: 'Nolan'
Sep 07,2017
0 people found
this helpful
I was very happy to stick with Grace as my soul estate agent when looking around Brixton - although we couldn't find THAT flat, I found her very easy to deal with, non pushy and she knowledgeable. I ended up buying in Battersea but if looking again in Brixton I would very happily reconnect with her....
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Comment on agent fees
n/a
Was this helpful? Yes
Sep 07,2017
Minithumbup
David Cam
By: 'The massive seagull'
Sep 07,2017
0 people found
this helpful
David made the process of signing a house very simple. He was direct and honest from the start. Easily contactable. I'd recommend him....
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Was this helpful? Yes
Sep 06,2017
Minithumbup
Georgia
By: 'Georgia'
Sep 06,2017
0 people found
this helpful
Natalie was tremendously helpful! She made our move in experience very easy. She was always very easy to get hold of and friendly and approachable at all times. Natalie even gave us two spare wardrobes she had personally to help us furnish our flat. Overall me and my flatmates were extremely impressed with Natalie. She is a wonderful contact for us to have at Keatings Estate....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2017
Minithumbup
Sebastian Toy
By: 'Mark'
Sep 06,2017
1 people found
this helpful
Having never bought a property before, Sebastian was great at helping me through the process for the first time. His knowledge and expertise were appreciated every step of the way even after a detrimental survey report. I would recommend him to anyone looking to buy in the area and If i come to sell, he will definitely be my first call!...
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Was this helpful? Yes
Sep 04,2017
Minithumbup
David Cam
By: 'Stephanie'
Sep 04,2017
0 people found
this helpful
David has been very helpful in securing us our new flat. He's been great with responding to our emails and questions and providing us with a lot of information. When it came to securing the flat, he acted fast and got us what we were looking for....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 04,2017
Minithumbup
David Cam
By: 'Lizzie'
Sep 04,2017
0 people found
this helpful
David has been very efficient and professional throughout our application process so far. We would thoroughly recommend working with him...
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Was this helpful? Yes
Aug 30,2017
Minithumbdown
Grace Noton
Sebastian Toy
By: 'Kate'
Aug 30,2017
1 people found
this helpful
Overall I was disappointed in the end by the service. I felt that the agents were working primarily for the buyers and not for me. I felt a little bullied into allowing last minute viewings before exchange and completion, particularly the day I was moving out and clearing up. When I said no, I didn't feel supported. Having won me over to Keating's from a different agent, I ultimately felt let down. They got a hefty commission from me, and I had no contact at all from the manager once the exchang...
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Comment on agent fees
Fees were fine.
Was this helpful? Yes
By: Shane Mercieca
Aug 30, 2017
View all comments (1)
Hi Kate, Sorry to hear you feel this way. Unfortunately sometimes purchasers insist on viewing last minute before exchange, and then again prior to completion. More often than not they are recommended to do so by their solicitors which is why it is so common and often left so late. Regardless of losing two stars we still appreciate your business and wish you well for the future. Regards, Shane Mercieca Managing Director Keating Estates Ltd ...
Aug 25,2017
Minithumbup
Matt Hope
By: 'Marie'
Aug 25,2017
0 people found
this helpful
We were recently looking to buy a flat. Matt was really helpful, quickly understood our requirements and was proactive in matching us with properties. he was always willing to accommodate a viewing , even at short notice and was honest and open in his approach. I would certainly recommend Matt . Thanks Matt. Marie and family....
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Was this helpful? Yes
Aug 24,2017
Minithumbup
David Cam
By: 'Lorcan'
Aug 24,2017
0 people found
this helpful
David was very useful in providing information about the property, and efficient with sorting all the admin out. He also was a big help in persuading the landlord to take us on as tenants over other offers....
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Was this helpful? Yes
Aug 23,2017
Minithumbup
Matt Hope
By: 'Lottie'
Aug 23,2017
0 people found
this helpful
Matt has been consistently helpful at sourcing relevant and appropriate properties during my search. During viewings he is informative and goes the extra mile to answer any questions I have had. He is very friendly and professional....
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Was this helpful? Yes
Aug 19,2017
Minithumbup
David Cam
By: 'Heathery_h'
Aug 19,2017
0 people found
this helpful
Found David to be really helpful, informative and understanding! He helped us navigate some hurdles during our bid for a property and was very patient with the process....
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Was this helpful? Yes
Aug 18,2017
Minithumbup
David Cam
By: 'sam davis'
Aug 18,2017
0 people found
this helpful
Very good agent, viewed within 1 hour of enquiring about the property. Also very friendly and accommodating. I would highly recommend...
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Comment on agent fees
In line with market rates
Was this helpful? Yes
Aug 16,2017
Minithumbup
Monty Bampfield
By: 'Emma'
Aug 16,2017
0 people found
this helpful
Monty was extremely helpful in helping my flatmate and myself find a flat in the Brixton area. He was very efficient in organising property viewings for houses within our budget while also showing us some alternatives to those we had initially viewed online. After viewing the properties and selecting one, Monty quickly started the process for securing our contract. We have had no issues working with Keating Estates and Monty and would recommend to our friends looking for a rental property in...
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Comment on agent fees
The agent fees were very reasonable.
Was this helpful? Yes
Aug 16,2017
Minithumbup
David Cam
By: 'George_Dub'
Aug 16,2017
0 people found
this helpful
Found David very helpful, professional and accessible throughout our rental search in the Brixton area and would definitely recommend his services!...
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Was this helpful? Yes
Aug 16,2017
Minithumbup
Sebastian Toy
By: 'Tors'
Aug 16,2017
0 people found
this helpful
Sebastian was excellent despite a number of unforseen issues with the sale. I would higly recommend him and the whole team at Keating. Thank you all for your great work....
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Comment on agent fees
Below average
Was this helpful? Yes
Aug 16,2017
Minithumbup
David Cam
By: 'Zoe Johnson'
Aug 16,2017
0 people found
this helpful
David is exactly what you want from a Lettings Negotiator. Clear, efficient and helpful. We got exactly what we were looking for in the first viewing and the process of getting the flat was smooth, quick and easy!...
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Comment on agent fees
Cheaper than other agencies
Was this helpful? Yes
Aug 16,2017
Minithumbup
Natalie Houston-McMillan
By: 'Martijn W'
Aug 16,2017
0 people found
this helpful
Natalie helped us tremendously. There were some issues with the contract and the payment on the day we were supposed to move in, but Natalie got everything sorted within half a day, which was amazing!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 16,2017
Minithumbup
David Cam
By: 'Charlie'
Aug 16,2017
0 people found
this helpful
Simple, straightforward and quick process after several weeks of searching with other agencies. Property as per description and pictures on website....
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Was this helpful? Yes
Aug 16,2017
Minithumbup
Natalie Houston-McMillan
Zanardi Bahi
By: 'Johannes'
Aug 16,2017
0 people found
this helpful
I was searching for a place in London together with a colleague, and was supported really well by Zanardi and Natalie. The place they showed us was perfect, and the responses and actions on our queries were always quick an without any problem. All in all it took little over 2 weeks before contacting Keating Estates and moving in!...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
David Cam
By: 'Joe'
Aug 15,2017
0 people found
this helpful
David made the process simple and straight forward, which made a big difference compared to estate agents that i have previously dealt with....
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Was this helpful? Yes
Aug 15,2017
Minithumbdown
David Cam
Natalie Houston-McMillan
By: 'Louise_math'
Aug 15,2017
0 people found
this helpful
When I was looking for a flat, David was very professional and helped me through the whole process. Thanks to Natalie as well, my friends and I are now very pleased....
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Was this helpful? Yes
Aug 15,2017
Minithumbup
David Cam
By: 'Dan'
Aug 15,2017
0 people found
this helpful
David runs a very quick and efficient service. His team negotiated a great deal for us and the property is fantastic....
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Comment on agent fees
Ok fees
Was this helpful? Yes

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Last updated at 10:26 AM 11/04/2017 by allAgents

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
รขย€ยข We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

รขย€ยข We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

รขย€ยข If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

รขย€ยข We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:26 AM 11/04/2017 by allAgents

Awards won by Keating Estates Ltd

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Brixton
427 Coldharbour Lane, London SW9 8LH
(61)
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23 Clapham Common South Side, London SW4 7AB
(42)
East Dulwich
15 Grove Vale, London SE22 8ET
(19)
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17 Norwood Road, London SE24 9AA
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