• Staff picture
    Dwayne
  • Staff picture
    Sebastian
  • Staff picture
    Gemma
  • Staff picture
    Grace
  • Staff picture
    David
  • Staff picture
    Tom
  • Staff picture
    Lewis
  • Staff picture
    Sophie
  • Staff picture
    Ashleigh
  • Staff picture
    Matt
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    Hanna
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    Zanardi
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    Natalie
  • Staff picture
    Jade
  • Staff picture
    Sam
  • Staff picture
    Sonny
  • Staff picture
    Lucia
  • Staff picture
    Freddie
  • Staff picture
    Audinga
  • Staff picture
    Inez
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries o Read full description...One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.

“Great after sales support...”

Dec 11,2018
Minithumbup
Matt
By: 'Brixton house purchase'
Dec 11,2018
0 people found
this helpful
Was really impressed how diligent Matt was after the sale had gone through. Still responding to queries and also keen to help....
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“Very efficiant, professional and friendly!...”

Dec 10,2018
Minithumbup
Jade
By: 'Steph'
Dec 10,2018
0 people found
this helpful
Jade was very professional and efficient and truly helped me with the process of getting my new place. As a foreigner I had a lot of questions and she was very quick to answer and point me to the right direction and saved me a ...
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“Ashleigh Martin...”

Dec 07,2018
Minithumbup
Ashleigh
By: 'Caroline Sansom'
Dec 07,2018
0 people found
this helpful
We have been fortunate enough to work with Keatings for a good number of years and for the most part, haven't been disappointed. Our main point of contact, at present, is Ashleigh. She is a hard worker, very professional and whenever we have ...
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Comment on agent fees
Good fees
Was this helpful? Yes

“Ashleigh Martin...”

Dec 07,2018
Minithumbup
Ashleigh
By: 'Caroline Sansom'
Dec 07,2018
0 people found
this helpful
We have been fortunate enough to work with Keatings for a good number of years and for the most part, haven't been disappointed. Our main point of contact, at present, is Ashleigh. She is a hard worker, very professional and whenever we have any ...
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Comment on agent fees
Good fees
Was this helpful? Yes

“Look No Further...”

Dec 07,2018
Minithumbup
Jade
By: 'Rocco Homes'
Dec 07,2018
0 people found
this helpful
Jade makes the whole lettings process a simple and hassle free one. All enquiries are dealt with in a professional and efficient manner which is one of the main reasons why I let out a number of our properties through Keating Estates time and again...
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“5 stars...”

Dec 06,2018
Minithumbup
David
By: 'Emily'
Dec 06,2018
0 people found
this helpful
David was really efficient and helpful when organising our viewing. He got back to us quickly when he knew we were interested in the property....
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“Very good experience...”

Dec 06,2018
Minithumbup
Matt
By: 'Markus'
Dec 06,2018
0 people found
this helpful
Matt helped me to find the flat I was looking for in Brixton. A wonderful 2 bed with garden, exactly what I wanted at the perfect price. Matt is nice, polite and helpful, I can only recommend him and would be happy to working with him ...
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“Excellent Agent!...”

Dec 06,2018
Minithumbup
Jade
By: 'Chris'
Dec 06,2018
0 people found
this helpful
Jade is always professional and courteous. She also always strives to accommodate your needs!! Really recommend her highly, great agent!...
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“Highly efficient...”

Dec 05,2018
Minithumbup
Jade
By: 'W Barnes'
Dec 05,2018
0 people found
this helpful
Jade has been great - she is very helpful in answering all my questions and is super swift in responding. I would recommend her to anyone!...
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“Excellent...”

Dec 05,2018
Minithumbup
Matt
By: 'Bharat & Jean'
Dec 05,2018
0 people found
this helpful
Matt is extremely proactive and helpful. He was always available when needed and a pleasure to deal with throughout our sale....
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Comment on agent fees
Good
Was this helpful? Yes

“Quick response...”

Dec 05,2018
Minithumbup
Ashleigh
By: 'Gina'
Dec 05,2018
0 people found
this helpful
A massive thanks to Ashleigh as She helped us to arrange furniture delivered to our place when we got let down from another company...
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Comment on agent fees
I was not charged any fees for this particular job
Was this helpful? Yes

“Great Work...”

Dec 05,2018
Minithumbup
Ashleigh
By: 'A.M'
Dec 05,2018
0 people found
this helpful
A big thanks to Ashleigh she has made my life so much easier when dealing with any queries or issues i have had. She is super professional, helpful and friendly. Great job. Thanks....
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Comment on agent fees
Good
Was this helpful? Yes

“Audinga Jadvirste...”

Nov 29,2018
Minithumbup
Audinga
Ashleigh
By: 'Alan Dufty'
Nov 29,2018
0 people found
this helpful
Audinga recently arranged a Gas Saftey Test in a flat , the tenants report that the test was carried out on time and with the minium of disturbance. Audinga could not have been more helpful and I would have no reservation in recommending her Thank you ...
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Comment on agent fees
Good
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“Professional and Friendly...”

Nov 28,2018
Minithumbup
Lucia
Zanardi
By: 'Emily and Ian'
Nov 28,2018
0 people found
this helpful
Lucia and Zanardi have been an absolute pleasure to correspond with. Speedy with all email replies and have both made the stressful renting process a little less stressful....
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Comment on agent fees
Very reasonable for the service provided
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“Highly response service...”

Nov 28,2018
Minithumbup
Jade
Lucia
By: 'Kate'
Nov 28,2018
0 people found
this helpful
Excellent service from Jade and her team- she always dealt with my requests promptly and comprehensively. Thank you Jade and your team!...
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“Incredibly helpful and proactive....”

Nov 27,2018
Minithumbup
Zanardi
Lucia
By: 'Jamie Morton'
Nov 27,2018
0 people found
this helpful
Keating Estates were recommended to me by a work colleague, and they have not disappointed. From initial contact, viewing the property was very quick and the agent - Zanardi - was very friendly and helpful, whilst also no-nonsense. Zanardi, Lucia and Jade have been great ...
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Comment on agent fees
Much lower than expected, very transparent from the beginning and overall didn't leave a bad taste in the mouth like many other London letting agents.
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“Effortless from start to finish...”

Nov 21,2018
Minithumbup
Jade
Lucia
By: 'Ziad'
Nov 21,2018
0 people found
this helpful
Jade made the process from our initial enquiry to move in super easy and was very attentative to our needs, even following up after our we had moved in to make sure we were settling in well. Great customer service and was very responsive over ...
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“Friendly and efficient!...”

Nov 19,2018
Minithumbup
Zanardi
Jade
By: 'Em&El'
Nov 19,2018
0 people found
this helpful
Zanardi was brilliant and accommodating on our flat hunt! Took our 'must haves' on board and found us a great place, thank you!!...
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Comment on agent fees
high but thats London for ya
Was this helpful? Yes

“David was fast, efficiant and very friendly!...”

Nov 09,2018
Minithumbup
David
Lucia
By: 'Steph'
Nov 09,2018
0 people found
this helpful
David was very efficient and quick at getting me to see the flat I was aiming to get and made sure I was gonna get it. He was honest and definitely had my best interest in mind with no pressure. I would go to him ...
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Comment on agent fees
good
Was this helpful? Yes

“Great service...”

Nov 02,2018
Minithumbup
Matt
Grace
By: 'Claudia'
Nov 02,2018
0 people found
this helpful
Matt was a pleasure to deal with - always went above and beyond, answered all of our questions, was very responsive and kept things moving. Buying a house can be a very stressful process but he helped make it as pain free as possible. Would ...
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“Flat purchase...”

Nov 01,2018
Minithumbup
Grace
Inez
By: 'Hazel'
Nov 01,2018
0 people found
this helpful
We have had a very good service from Inez, Shane and Grace. We are still very surprised that we have managed to buy this lovely flat! It was not all plain sailing (buying property never is) but we had a lot of support to ultimately ...
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“Professional and efficient...”

Oct 24,2018
Minithumbup
Audinga
Freddie
By: 'Contractor'
Oct 24,2018
0 people found
this helpful
Allways a pleasure to deal with. Audinga has always dealt with any issues I may have had promptly and professionally. I thank her for reminding me when I'm behind with my paperwork. Which is quite often!...
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Was this helpful? Yes

“Always efficient and a pleasure to deal with...”

Oct 23,2018
Minithumbup
Audinga
Hanna
By: 'Smooth Transition'
Oct 23,2018
0 people found
this helpful
Audinga is beyond efficient! She always ackowledges emails and deals with them in an eficient and pleasant way. You can rest assured that if you have a querie and Auding is involved, it will be sorted in an organised way. A pleasure to deal with....
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Comment on agent fees
Fair
Was this helpful? Yes

“Great Agent...”

Oct 23,2018
Minithumbup
Zanardi
Dwayne
By: 'Verena'
Oct 23,2018
0 people found
this helpful
Zanardi was amazing at helping me find a new flat. She immediately understood what I was looking for and had the perfect flat for me within days. Her support made the entire process seamless and much faster than I could have ever imagined. . She is ...
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“Very Efficent and Helpful...”

Oct 22,2018
Minithumbup
Audinga
Freddie
By: 'Tom Bray'
Oct 22,2018
0 people found
this helpful
I have been dealing with Audi for the last 4 months I have found her a pleasure to deal with. She always follows up what she says with an email and is always trying to make appointments run smoothly. I would recommend her....
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Comment on agent fees
N/a
Was this helpful? Yes

“Exceptional and friendly service...”

Oct 21,2018
Minithumbup
Gemma
Tom
By: 'Laura Moorcraft'
Oct 21,2018
0 people found
this helpful
Choosing an estate agent to sell a property can be a difficult decision, and having dealt with a few on my onward purchase they are definitely not all created equal!! I'm really happy I made the decision to work with Keatings. From the outset, ...
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Comment on agent fees
I was happy with what was negotiated based on the service I received
Was this helpful? Yes

“Friendly and efficient...”

Oct 19,2018
Minithumbup
David
Jade
By: 'Aimee'
Oct 19,2018
1 people found
this helpful
David has been really quick, helpful and friendly throughout my rental experience with him so far. Smooth sailing securing our flat....
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“Extremely helpful & responsive...”

Oct 17,2018
Minithumbup
David
Lucia
By: 'Lara Atkinson'
Oct 17,2018
0 people found
this helpful
David went above and beyond to ensure we got the flat we wanted - he was extremely helpful and responsive, even on the weekend! He made sure the outcome we wanted happened, despite it being a lower offer. 5 stars!...
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Comment on agent fees
Good
Was this helpful? Yes

“David Cam...”

Oct 10,2018
Minithumbup
David
Jade
By: 'Ashmere'
Oct 10,2018
0 people found
this helpful
Very professional and helpful agent. Very professional and helpful agent. Very professional and helpful agent. Very professional and helpful agent....
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Comment on agent fees
Tenancy fees. Need I say more.
Was this helpful? Yes

“Extremely friendly and honest....”

Oct 10,2018
Minithumbup
David
Jade
By: 'Robin'
Oct 10,2018
0 people found
this helpful
David set up 2 viewings on for us and was just so friendly and honest with us. He gave us so many tips for the local area and since he has been very quick to reply to our queries....
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Comment on agent fees
Cheaper fees than other estate agents. David fully explained where the fees came From and we were both happy to pay them.
Was this helpful? Yes

UKALA TPOS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 0 184 10 51 1 67 1 14 2

Fees

No fees set.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:14 AM 12/12/2018 by allAgents

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Unit 1, The Viaduct, 360 Coldharbour Lane, London SW9 8PL
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