• claim your profile
    Jay Clarke
  • claim your profile
    James Hayward
  • claim your profile
    Anna Kind
  • claim your profile
    ross champion
  • claim your profile
    Walter
No description available.
 
Website not available Properties for sale
Properties for rent
Oct 10,2017
Minithumbdown
By: 'residentK'
Oct 10,2017
1 people found
this helpful
We bought a property at Embassy Gardens a few months ago. The property had been marketed by a number of agents including Johns & Co. We had dealt with Johns & Co. in viewing other flats within the Embassy Gardens development but felt they would always pressure us and often make up lies about the property/asking price to get a quick sale. We had eventually found the property we bought via another agent **, and when Johns & Co heard we were viewing that property with **another agent...
read full review
Comment on agent fees
n/a
Was this helpful? Yes
By: JOHNS&CO
Oct 11, 2017
View all comments (1)
We're very sorry to hear about your experience and would like to look into this further. Please can you email info@johnsand.co so we can discuss this matter with you. ...
Sep 20,2017
Minithumbdown
By: 'Marie'
Sep 20,2017
1 people found
this helpful
You should not sign an agreement with this agency or give money in advance. I am à French student and did an internship in London this year. I wanted to rent a studio. The agency Johnsandco asked me a deposit of £500 to remove the ad from the website. They neveu did it as after one week the property was still on their website. Furthermore, they asked me to pay directly in advance for 5 months (about £7,000) and a guarantee of £1,800. I refused to Do it as they want...
read full review
Was this helpful? Yes
By: JOHNS&CO
Sep 20, 2017
View all comments (1)
Dear Marie, we would like to investigate this further. Please can you email info@johnsand.co with your contact details so we can get in touch? ...
Aug 24,2017
Minithumbup
By: 'Liza'
Aug 24,2017
2 people found
this helpful
We had the worst experience with Johns and Co. We signed a contract, paid everything in advance and even agreed on getting the keys on a certain date and went travelling to another country. In the middle of our holiday, we received an email, that our contract was CANCELLED, because the landlord apparently wasn't contacted by the agency on time, didn't sign the contract and just gave the flat to someone else. Johns and co were quite indifferent about the whole situation and zero helpful. Refundin...
read full review
Comment on agent fees
Terrible!
Was this helpful? Yes
Aug 21,2017
Minithumbdown
By: 'Alex B'
Aug 21,2017
7 people found
this helpful
Our flat was dirty when we moved in (incl. heavily mold in the washing machine and bathroom wall). We asked the agent to come and remove the mold and they arranged a builder to come round. However, the builder also undertook plastering work without protecting our belongings covering them in a thick layer of brick dust. We came home to find this on a Friday at 1am and were up till 4am cleaning. We have been promised £50 compensation to cover this... It also took the agent 2 weeks to clean t...
read full review
Comment on agent fees
The fees are slightly above average for London. They are over £500 in total
Was this helpful? Yes
By: Alex B
Aug 16, 2017
View all comments (2)
Hi JOHNS&CO - That is correct. I'll be updating the review as events progress. This is currently our second week without a working washing machine. ...
Jul 14,2017
Minithumbdown
By: 'Alex'
Jul 14,2017
2 people found
this helpful
Positive experience with our letting agent, very personal, quick to respond and completed the offer procedure well. Not very knowledgable about the property however and did provide some incorrect information. Experience with Administrative assistant who looked after the contract etc. couldn't have been much worse. Poor communication, didn't get anything done in time, didn't even arrange a proper handover of the flat and we had to follow up to every little thing etc. Don't need help from the ...
read full review
Comment on agent fees
average
Was this helpful? Yes
By: JOHNS&CO
Jul 17, 2017
View all comments (1)
Thanks for taking the time to provide feedback Alex. We're sorry that your experience didn't match our usual standards and we'd really like to look into this further - please could you email info@johnsand.co with your contact details so we can investigate this further? Thank you. ...
Jul 06,2017
Minithumbdown
By: 'EG Resident'
Jul 06,2017
4 people found
this helpful
They walk around Embassy Gardens as if they own the place. One Johns & Co agent took advertising brochures that were in the development from another agent, crumpled it up and put it in the bin. They also lie and are extremely rude....
read full review
Was this helpful? Yes
Apr 06,2017
Minithumbdown
Jay Clarke
By: 'Leslie Pearce-Burden'
Apr 06,2017
2 people found
this helpful
Inflexible would be the first word that springs to mind, already a tenant of theirs and trying to move, they insist on utilising their forms despite my offer being made by email! I offered to pay for the referencing and give them a holding deposit but that was not their system so they can't oblige. Since looking at apartments with them all I got was negativity you can't do this you can't do that, may I remind them that it's our money and in most cases many many tens of thousands and yet you may ...
read full review
Comment on agent fees
I was moving into an empty flat and they still want 170 for a checkin, mental
Was this helpful? Yes
By: JOHNS&CO
Apr 07, 2017
View all comments (1)
We're sorry to hear about your experience Leslie. Your feedback is really important to us and we'd really welcome the opportunity to discuss your experience further. Please could you email info@johnsand.co with your contact details as our Lettings Director would like to get in touch. ...
Aug 22,2016
Minithumbup
Walter
By: 'Barry'
Aug 22,2016
2 people found
this helpful
We moved in to Embassy Gardens recently and used Johns&Co. Estate Agents and found the whole team there really easy to deal with and very professional, which made a welcome change from the last company we dealt with! We love it here and would certainly recommended them....
read full review
Comment on agent fees
good
Was this helpful? Yes
Dec 29,2015
Minithumbup
ross champion
By: 'neil'
Dec 29,2015
1 people found
this helpful
Having worked in lettings for 13 years,I understand the industry and this agency are very professional. In fact the way they dealt with a major issue during my tenancy was impressive. Constant communication and updates and honesty which is rare in this sector. If you are a tenant they will play by the rules and be fair. If you are a landlord you are in safe hands....
read full review
Comment on agent fees
Par for the course
Was this helpful? Yes
Sep 03,2015
Minithumbdown
James Hayward
Anna Kind
By: 'Sspj'
Sep 03,2015
9 people found
this helpful
After making a offer for a property to let in Embassy Gardens recently through John's and Co I found them to be rude and not playing by the rules. After a making and offer for an apartment via email I received a long response from the agent stating that my offer would be laughed at and that I needed to increase it. When asked was he not going to put the offer to the landlord he said no and that all offers have to be written on to the offer paperwork he had provided at the time of viewing. I comp...
read full review
Was this helpful? Yes
By: Customer Services JOHNS&CO
Jan 11, 2016
View all comments (1)
We are very sorry to hear about the disappointing experience this client had at the time with our SW8 staff - none of which is employed by JOHNS&CO anymore. JOHNS&CO agents endeavour to negotiate the best possible outcome for all the clients at all times. Should there be any further reason to contact us please do not hesitate to do so: johnsand.co ...
May 01,2015
Minithumbup
Jay Clarke
By: 'LandlordNPW'
May 01,2015
1 people found
this helpful
I used Jay Clarke at Johns and Co to let my property out in New Providence Wharf. Him and his team did a fantastic Job and handled everything in a professional manner. I would definitely recommend them and was happy with the level of service I received....
read full review
Comment on agent fees
very Fair
Was this helpful? Yes

ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 3 4 0 0 0 1 0 2

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 10:15 AM 07/01/2016 by Lana Marshall

Complaints Procedure

No procedure set.
Last updated at 10:15 AM 07/01/2016 by Lana Marshall

Awards won by Johns & Co

Individual Branch Awards


Firm Widgets

My widgets

Embassy Gardens
8 Ponton Road, Embassy Gardens, London SW8 5BL
(5)
New Providence Wharf
Unit 8, New Providence Wharf, Fairmount Avenue, London E14 9PA
(5)
Wapping Lane
21 Wapping Lane, London E1W 2RH
(1)


.

Find the Best Agent to
Buy, Sell or Rent Property