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Johns & Co

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“ Ridiculous wait to get refunded... ”

May 11,2018
Minithumbdown
By: 'Matt Goddard'
May 11,2018
5 people found
this helpful
Second time tenancy, second time waited for an unrealistic period to get my security deposit back. Please be very wary of this agent, they are full of excuses when it comes to getting back what you are rightfully owed! They use very sharp business practices ...
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Comment on agent fees
Overly expensive for such a poor service
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By: JOHNS&CO
May 18, 2018
View all comments (1)
Hi Matt, sorry to hear that you are unhappy. We'd like to investigate this further - please can you email info@johnsand.co with your contact details so we can get in touch? Thanks, JOHNS&CO. ...

“ Appalling Service & Terrible Overall Experience... ”

Apr 26,2018
Minithumbdown
By: 'johnsmith'
Apr 26,2018
2 people found
this helpful
The only time Johns&Co provided decent service was when I was looking for a flat to rent. Once I signed the contract and paid all the fees to the agency, it all went downhill. I had a property manager, whose only job was ...
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By: JOHNS&CO
May 18, 2018
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We'd really appreciate it if you could email info@johnsand.co your real name and contact details so we can look into this further. Thank you, JOHNS&CO. ...
Feb 15,2018
Minithumbdown
By: 'RP'
Feb 15,2018
3 people found
this helpful
I was looking for a flat to buy in Canary Wharf area. I was recommended to check the web-site of this agency since it had some suitable-to-me options. After I checked and contacted the agent, I was trying to organise the viewing for 3 flats. However, ...
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By: JOHNS&CO
Feb 16, 2018
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Sorry to read this RP. We'd like to investigate this further - please can you email info@johnsand.co with your contact details so we can get in touch. Many thanks, JOHNS&CO. ...
Oct 10,2017
Minithumbdown
By: 'residentK'
Oct 10,2017
3 people found
this helpful
We bought a property at Embassy Gardens a few months ago. The property had been marketed by a number of agents including Johns & Co. We had dealt with Johns & Co. in viewing other flats within the Embassy Gardens development but felt they would ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: JOHNS&CO
Oct 11, 2017
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We're very sorry to hear about your experience and would like to look into this further. Please can you email info@johnsand.co so we can discuss this matter with you. ...
Sep 20,2017
Minithumbdown
By: 'Marie'
Sep 20,2017
6 people found
this helpful
You should not sign an agreement with this agency or give money in advance. I am à French student and did an internship in London this year. I wanted to rent a studio. The agency Johnsandco asked me a deposit of £500 to remove ...
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By: Alex
Feb 27, 2018
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This agency is the worst don't do rent with them they have a dubious way of taking your money and not giving it back to ...
Aug 24,2017
Minithumbup
By: 'Liza'
Aug 24,2017
7 people found
this helpful
We had the worst experience with Johns and Co. We signed a contract, paid everything in advance and even agreed on getting the keys on a certain date and went travelling to another country. In the middle of our holiday, we received an email, that ...
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Comment on agent fees
Terrible!
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Aug 21,2017
Minithumbdown
By: 'Alex B'
Aug 21,2017
8 people found
this helpful
Our flat was dirty when we moved in (incl. heavily mold in the washing machine and bathroom wall). We asked the agent to come and remove the mold and they arranged a builder to come round. However, the builder also undertook plastering work without protecting ...
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Comment on agent fees
The fees are slightly above average for London. They are over £500 in total
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By: Alex B
Aug 16, 2017
View all comments (2)
Hi JOHNS&CO - That is correct. I'll be updating the review as events progress. This is currently our second week without a working washing machine. ...
Jul 14,2017
Minithumbdown
By: 'Alex'
Jul 14,2017
3 people found
this helpful
Positive experience with our letting agent, very personal, quick to respond and completed the offer procedure well. Not very knowledgable about the property however and did provide some incorrect information. Experience with Administrative assistant who looked after the contract etc. couldn't have been much worse. ...
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Comment on agent fees
average
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By: JOHNS&CO
Jul 17, 2017
View all comments (1)
Thanks for taking the time to provide feedback Alex. We're sorry that your experience didn't match our usual standards and we'd really like to look into this further - please could you email info@johnsand.co with your contact details so we can investigate this further? Thank you. ...
Jul 06,2017
Minithumbdown
By: 'EG Resident'
Jul 06,2017
4 people found
this helpful
They walk around Embassy Gardens as if they own the place. One Johns & Co agent took advertising brochures that were in the development from another agent, crumpled it up and put it in the bin. They also lie and are extremely rude....
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Apr 06,2017
Minithumbdown
By: 'Leslie Pearce-Burden'
Apr 06,2017
4 people found
this helpful
Inflexible would be the first word that springs to mind, already a tenant of theirs and trying to move, they insist on utilising their forms despite my offer being made by email! I offered to pay for the referencing and give them a holding deposit ...
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Comment on agent fees
I was moving into an empty flat and they still want 170 for a checkin, mental
Was this helpful? Yes
By: JOHNS&CO
Apr 07, 2017
View all comments (1)
We're sorry to hear about your experience Leslie. Your feedback is really important to us and we'd really welcome the opportunity to discuss your experience further. Please could you email info@johnsand.co with your contact details as our Lettings Director would like to get in touch. ...
Aug 22,2016
Minithumbup
By: 'Barry'
Aug 22,2016
2 people found
this helpful
We moved in to Embassy Gardens recently and used Johns&Co. Estate Agents and found the whole team there really easy to deal with and very professional, which made a welcome change from the last company we dealt with! We love it here and ...
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Comment on agent fees
good
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Dec 29,2015
Minithumbup
By: 'neil'
Dec 29,2015
1 people found
this helpful
Having worked in lettings for 13 years,I understand the industry and this agency are very professional. In fact the way they dealt with a major issue during my tenancy was impressive. Constant communication and updates and honesty which is rare in this sector. If you ...
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Comment on agent fees
Par for the course
Was this helpful? Yes
Sep 03,2015
Minithumbdown
By: 'Sspj'
Sep 03,2015
9 people found
this helpful
After making a offer for a property to let in Embassy Gardens recently through John's and Co I found them to be rude and not playing by the rules. After a making and offer for an apartment via email I received a long response from ...
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By: Customer Services JOHNS&CO
Jan 11, 2016
View all comments (1)
We are very sorry to hear about the disappointing experience this client had at the time with our SW8 staff - none of which is employed by JOHNS&CO anymore. JOHNS&CO agents endeavour to negotiate the best possible outcome for all the clients at all times. Should there be any further reason to contact us please do not hesitate to do so: johnsand.co ...
May 01,2015
Minithumbup
By: 'LandlordNPW'
May 01,2015
2 people found
this helpful
I used Jay Clarke at Johns and Co to let my property out in New Providence Wharf. Him and his team did a fantastic Job and handled everything in a professional manner. I would definitely recommend them and was happy with the level of service ...
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Comment on agent fees
very Fair
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ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 3 6 0 0 0 1 0 3

Agent Fees

No fees set.
Last updated at 10:15 AM 07/01/2016 by Lana Marshall

Complaints Procedure

No procedure set.
Last updated at 10:15 AM 07/01/2016 by Lana Marshall

Awards won by Johns & Co

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Firm Widgets

My widgets

Embassy Gardens
8 Ponton Road, Embassy Gardens, London SW8 5BL
(5)
New Providence Wharf
Unit 8, New Providence Wharf, Fairmount Avenue, London E14 9PA
(8)
Wapping Lane
21 Wapping Lane, London E1W 2RH
(1)


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