• Ken Hume
    Ken Hume
  • Jack Bowles
    Jack Bowles
  • Caroline Rollins
    Caroline Rollins
  • Ewa Boczar
    Ewa Boczar
  • Kelly Burgess
    Kelly Burgess
  • James Hume
    James Hume
  • Zahra Siddiqui
    Zahra Siddiqui
Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management

1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601

 


Properties for sale
Properties for rent
Mar 27,2017
Minithumbup
By:
Mar 27,2017
1 people found
this helpful
Wonderful people , they help to choice a fit flat house for you , very kind persons . I will recommend this agency for all my friends...
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Mar 24,2017
Minithumbdown
By:
Mar 24,2017
0 people found
this helpful
James Alexander leased my property for a number of years. The tenancy was set up professionally, with a long-term tenant. They were always friendly to deal with and Ken was the most effective and helpful to deal with bigger issues. However, it was frustrating often not to be able to speak to the person I needed and over a long period, I didn't get certain information or action I needed. There was a disadvantage that the tenant made access very difficult....
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Comment on agent fees
Good. Would pay more for an even better service.
Was this helpful? Yes
Mar 23,2017
Minithumbup
By:
Mar 23,2017
3 people found
this helpful
Caroline has been an absolute delight to deal with. Throughout the process, she has always made herself available and responded to my queries with care and concern. She is very supportive and happy to chase on your behalf, which has been a massive help for me, given my patience being tested by other parties involved. Her positive attitude really helps the process along smoothly and she makes it her priority to keep you updated throughout all stages of the process. By far the best agent we have d...
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Comment on agent fees
This was for onward purchase so fees not applicable to us.
Was this helpful? Yes
Mar 15,2017
Minithumbup
By:
Mar 15,2017
3 people found
this helpful
Having recently let a property through James Alexander, I felt them to be very helpful and received a great service from Kelly and Zara. I would highly recommend them...
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Mar 14,2017
Minithumbup
By:
Mar 14,2017
3 people found
this helpful
Hi I have been a customer of James Alexander for a while and have started to transfer my portfolio over to them. Ken and his team are absolutely wonderful and the best review I can say is they do exactly what it says on the tin. Very professional and yet relaxed environment, No hard sell, all laid out in black and white. Ken does his little videos which get sent to his customers, very insightful and keeps you updated with what is going on as well as handy hints on issues like condensation. Bra...
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Comment on agent fees
Fees are very reasonable and explained up front, no hidden extras. GOOD.
Was this helpful? Yes
Mar 10,2017
Minithumbup
By:
Mar 10,2017
3 people found
this helpful
Ewa is very professional and very friendly. I would highly recommend her to anyone using this agency for her efficiency....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
By:
Mar 10,2017
3 people found
this helpful
Both Ewa and Zahra are very professional and kind. Ewa was very helpful in all the letting process managing everything in a easiest and quick way. Zahra was very helpful in trying to fix some problems with the property when we moved. In general all James Alexander staff is very kind and reliable....
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Mar 09,2017
Minithumbup
By:
Mar 09,2017
3 people found
this helpful
We used James Alexander for our Dads house as we were selling re probate so very upsetting. Ken and Caroline could not have been kinder. The sale became a nightmare because of the buyer and Caroline kept on top of it the whole way through. She has the patience of a saint! I honestly cannot recommend them enough. I think the easiest way to explain how helpful they were with what is always a very stressful time ie moving house, but especially when dealing with a probate sale is by saying the ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
3 people found
this helpful
Ken and his team have been my letting agent for nearly 8 years and have been brilliant. They have looked after me during my time as their tenant making sure any faults got addressed as soon as possible....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
4 people found
this helpful
Caroline was a pleasure to deal with throughout the entire buying process. She was honest and kept us updated at every stage of our purchase and we couldn't be happier with the final result....
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Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
4 people found
this helpful
Very helpful with excellent local knowledge, the entire team helped us get the sale we wanted at a price close to what we were hoping for. They also assisted brilliantly with a planning issue that needed resolving before completion....
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Comment on agent fees
Fees were the lowest offered by a traditional estate agent, not sure how sustainable a model it is with increasing online competitors offering much lower though.
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
2 people found
this helpful
We had a really tricky sale due to the changes in stamp duty and the Brexit uncertainty. Without James Alexander's support we would probably have given up hope after two buyers fell through at a late stage. Thanks to their perseverance, timely advice and unstinting support we have now completed and are happily ensconced in our new home. These guys don't just put adds in Rightmove and Zoopla, they really care and worked hard to make our sale happen. Always available, always helpful, I cant reco...
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Jan 27,2017
Minithumbup
By:
Jan 27,2017
4 people found
this helpful
Caroline was so helpful and the communication was great through the whole process, would highly recommend James Alexander! Excellent service provided by Caroline when we purchased our house....
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
4 people found
this helpful
Ken and his team assisted in the sale of my property in Norbury that has recently completed. The sale was far from easy and further complicated by Brexit and other changes but we achieved a fair price and despite the ups and downs Ken and his team dealt with all matters professionally but with my needs in mind. I would not hesitate in recommending them - I will certainly use them again....
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
5 people found
this helpful
Great customer service from Caroline. An absolute pleasure to buy a property off as she new exactly what we wanted, she was helpful and efficient....
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
4 people found
this helpful
Wonderful team. I have been with James Alexander for 4 years and they have been supportful throughout. I would highly recommend!!...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
2 people found
this helpful
Caroline has been nothing but helpful throughout the process especially knowing we were first time buyers. She also went out of her way after the contracts were exchanged to ensure our move went well and that we were settling in ok. She was also very empathetic with some of the challenges we faced and offered suggestions to assist in resolving some of the issues. Caroline has been outstanding to say the least....
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
4 people found
this helpful
When my wife and I decided to sell our home of 38 years we were apprehensive and uncertain as to how to proceed. We had valuations from three different estate agents and we both decided with little hesitation to go with James Alexander. Ken's professionalism and extensive knowledge of the local area was backed up by an equally obvious enthusiasm for the task: he is a courteous and likeable man and he patiently took us through all the stages we might expect when selling our house. Our faith i...
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Comment on agent fees
The fees were fair for the work involved
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
2 people found
this helpful
Kelly, she such a lovely,wonderful and caring person I ever know. with very good customer service keep it up...
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Comment on agent fees
good
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
1 people found
this helpful
Kelly has always been helpful and always tries to fix the issues that arise, would recommend her to anybody. Her mannerism and enthusiasm will help you resolve the problems you have. she has a good knowledge of the area and its people....
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Comment on agent fees
good
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
1 people found
this helpful
This is the 2nd time Kelly has found a property for us. We have stuck gold both times and view Kelly as our lucky charm! She's is forever professional and helpful but above all is always smiling and trying her best for us. We really do appreciate everything she has done for us and would recommend herself and James Alexander to anybody looking to buy/sell or rent. Robert and Pauline...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
2 people found
this helpful
Both Caroline and Jack are very helpful with regards to buying a property and letting. Both are very professional and kind, they will make you feel at ease too. Also they both work very efficiently and meets their clients needs the best they possibly can ....
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Comment on agent fees
agent fees are good
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
1 people found
this helpful
We have now purchased our first house with James Alexander and we could have not been happier with their service. Caroline looked after us from the very beginning until the end and has been a real mentor and always a big support for us. I would like to thank you all for the big effort you have always put answering all our questions with a smile and for delivering a great customer service. Margherita and Mariano...
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Oct 12,2016
Minithumbdown
By:
Oct 12,2016
2 people found
this helpful
We were really impressed by the service we received buying through James Alexander. They were honest, reliable and very helpful, even letting us come back to view the house and measure up on a few occasions whilst the sale progressed. Everyone we dealt with at James Alexander were fantastic and I've already recommended the agency to friends selling....
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Oct 11,2016
Minithumbup
By:
Oct 11,2016
1 people found
this helpful
Ken and Caroline were a dream to deal with. Having previously dealt with large chain estate agents who employ slimey salesmen with no knowledge of the property market it was a refreshing change to receive old school service and genuine local knowledge. They gave us clear and fair advice on pricing and the property sold quickly at asking price. Their rates were very reasonable too. Highly recommended....
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Comment on agent fees
Very reasonable. Cheaper than most large chains.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
1 people found
this helpful
I have used James Alexander to manage the rental of my flat for the past 8 years and have just used them to deal with the subsequent sale. As a letting agent I can't fault them. I always receive excellent service with any issues dealt with in a timely fashion with minimal fuss and maximum efficiency. They are reliable, trust worthy and provide an excellent service. The staff all go above and beyond and have a vast network of contacts should any maintenance issues arise. Having had such an excel...
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Comment on agent fees
Always provided at a fair price without the need to haggle. When you consider the high quality of service provided the fees represent excellent value for money
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
1 people found
this helpful
James Alexander proved to be an exceptional estate agent. The service was efficient from the valuation to completion. There were many challenges in the chain. Caroline was amazing! She was supportive, positive, patient with us, kept us informed and did everything she could to secure the sale. We also appreciated the professionalism and help from Ken, Jack and James. We would have no hesitation in using James Alexander again....
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Comment on agent fees
The fees were reasonable.
Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
1 people found
this helpful
My first contact with James Alexander was with Ken Hume. I was impressed with his obvious knowledge and experience and he gave me honest, informed advice about renting or selling the property. The property was then marketed after Jack had taken professional photos. Caroline then took over the day to day selling process which, through no fault of her own, became protracted. Throughout the ensuing complications, both Caroline and Ken worked as a team to ensure we achieved the sale at the price I ...
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Comment on agent fees
Fees were discussed prior to the property going on the market. The agreed fees were then paid at completion
Was this helpful? Yes
Sep 23,2016
Minithumbup
By:
Sep 23,2016
1 people found
this helpful
Consistent, charismatic long-term excellence I am always curious about what makes an organisation successful and James Alexander is a perfect example. The long established history, professional and friendly team, expert knowledge and fair and honest negotiating skills or their open and transparent approach. It is a sum of all these things and a brilliant founder at the helm, Ken Hume who keeps things on course throughout. James Alexander are an agency who handles property but always remember t...
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Comment on agent fees
Entirely reasonable. Very fair.
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
1 people found
this helpful
Helpful, courteous and professional. Thanks for all you have done to help us over the past five years as a tenant....
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Was this helpful? Yes
Areas covered
  • SW16
  • Norbury
  • SW2
  • Mitcham
  • CR7
  • Streatham
  • CR4
  • Thornton Heath

NAEA ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 1 13 0 37 0 28 1 2 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 2:41 PM 23/09/2016 by Ken Hume

Complaints Procedure

No procedure set.
Last updated at 2:41 PM 23/09/2016 by Ken Hume
Ken Hume Ken Hume
Director
42 reviews

About Ken No description set View full profile
Jack Bowles Jack Bowles
7 reviews

About Jack No description set View full profile
Caroline Rollins Caroline Rollins
56 reviews

About Caroline No description set View full profile
Ewa Boczar Ewa Boczar
3 reviews

About Ewa No description set View full profile
Kelly Burgess Kelly Burgess
8 reviews

About Kelly No description set View full profile
James Hume James Hume
0 reviews

About James No description set View full profile
Zahra Siddiqui Zahra Siddiqui
2 reviews

About Zahra No description set View full profile


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