• Ken Hume
    Ken Hume
  • Jack Bowles
    Jack Bowles
  • Caroline Rollins
    Caroline Rollins
  • Kelly Burgess
    Kelly Burgess
  • James Hume
    James Hume
  • Zahra Siddiqui
    Zahra Siddiqui
Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management

1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601

 


Properties for sale
Properties for rent
Mar 07,2016
Minithumbup
By:
Mar 07,2016
Featured Review
1 people found
this helpful
James Alexander is an estate agent I have used, for more than 20 years. They are an honest and trustworthy agents who really care about their customers, hence why I have chosen to use them when dealing with properties. I met Ken Hume in 1992 after asking for a valuation for my property with the view to sell. Ken gave me honest advice and although, I did not sell at this point, he was always willing to give me good advice and options available at the time and without any pressure. Approxim...
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Comment on agent fees
This commission rates are very good in comparison to other agents, such as Barnard Marcus who charge at least an extra 1%
Was this helpful? Yes
Jan 07,2016
Minithumbup
By:
Jan 07,2016
Featured Review
1 people found
this helpful
Barnard marcus wasted 6 months of my time after 2 failed sales went to James alexander and within 48hrs they had my house sold for 20k more Caroline was absolutely amazing...
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Comment on agent fees
Very very Good and they deserve every penny and more
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Nov 10,2015
Minithumbup
By:
Nov 10,2015
Featured Review
1 people found
this helpful
I asked James Alexander to value and quote for acting as a selling agent as it was they were the agent who was dealing with the sale when I bought in 2008, and I was very impressed with how they dealt with me then as a prospective purchaser. It was encouraging to see that Caroline was still there when I came to sell, and I was also most impressed with Ken's initial valuation visit - he was professional but also took an interest and knew the local area well. The quoted fee was competitive. Thr...
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Comment on agent fees
As low as any other agent in the area.
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Dec 11,2015
Minithumbup
By:
Dec 11,2015
Featured Review
1 people found
this helpful
I have used JA for property search and now as landlord. I have been using their service for over 3 years. What sets JA miles apart from other agencies are: (1) honest and accurate, real-world information given to customers, unlike many other agency who will give you false incentives just to get your business. (2) extremely useful alerts, news and information that are regularly being broadcasted regarding property market in general. This is accessible to everyone free of charge. (3) genuinely lo...
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Comment on agent fees
Very competitive.
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Oct 13,2015
Minithumbup
By:
Oct 13,2015
Featured Review
1 people found
this helpful
Some 13 years ago I sold my house through this estate agent to buy in a different area plus had enough left over to buy a flat for rent. New to being a landlord I sked them to source a suitable property which they did. Fantastic advice. In 13 years it hasnt been vacant for more tan a couple of weeks with little work needed in that time the longstanding staff particularly Kelly and Caroline have given excellent service and advice throughout Cannot recommend highly enough...
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Comment on agent fees
Reasonable for quality of service
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
1 people found
this helpful
Great customer service from Caroline. An absolute pleasure to buy a property off as she new exactly what we wanted, she was helpful and efficient....
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Wonderful team. I have been with James Alexander for 4 years and they have been supportful throughout. I would highly recommend!!...
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Comment on agent fees
N/A
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
1 people found
this helpful
Caroline has been nothing but helpful throughout the process especially knowing we were first time buyers. She also went out of her way after the contracts were exchanged to ensure our move went well and that we were settling in ok. She was also very empathetic with some of the challenges we faced and offered suggestions to assist in resolving some of the issues. Caroline has been outstanding to say the least....
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
1 people found
this helpful
When my wife and I decided to sell our home of 38 years we were apprehensive and uncertain as to how to proceed. We had valuations from three different estate agents and we both decided with little hesitation to go with James Alexander. Ken's professionalism and extensive knowledge of the local area was backed up by an equally obvious enthusiasm for the task: he is a courteous and likeable man and he patiently took us through all the stages we might expect when selling our house. Our faith i...
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Comment on agent fees
The fees were fair for the work involved
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Oct 25,2016
Minithumbup
By:
Oct 25,2016
1 people found
this helpful
Kelly, she such a lovely,wonderful and caring person I ever know. with very good customer service keep it up...
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Comment on agent fees
good
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Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Kelly has always been helpful and always tries to fix the issues that arise, would recommend her to anybody. Her mannerism and enthusiasm will help you resolve the problems you have. she has a good knowledge of the area and its people....
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Comment on agent fees
good
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Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
This is the 2nd time Kelly has found a property for us. We have stuck gold both times and view Kelly as our lucky charm! She's is forever professional and helpful but above all is always smiling and trying her best for us. We really do appreciate everything she has done for us and would recommend herself and James Alexander to anybody looking to buy/sell or rent. Robert and Pauline...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Both Caroline and Jack are very helpful with regards to buying a property and letting. Both are very professional and kind, they will make you feel at ease too. Also they both work very efficiently and meets their clients needs the best they possibly can ....
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Comment on agent fees
agent fees are good
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
We have now purchased our first house with James Alexander and we could have not been happier with their service. Caroline looked after us from the very beginning until the end and has been a real mentor and always a big support for us. I would like to thank you all for the big effort you have always put answering all our questions with a smile and for delivering a great customer service. Margherita and Mariano...
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Oct 12,2016
Minithumbdown
By:
Oct 12,2016
0 people found
this helpful
We were really impressed by the service we received buying through James Alexander. They were honest, reliable and very helpful, even letting us come back to view the house and measure up on a few occasions whilst the sale progressed. Everyone we dealt with at James Alexander were fantastic and I've already recommended the agency to friends selling....
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Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
Ken and Caroline were a dream to deal with. Having previously dealt with large chain estate agents who employ slimey salesmen with no knowledge of the property market it was a refreshing change to receive old school service and genuine local knowledge. They gave us clear and fair advice on pricing and the property sold quickly at asking price. Their rates were very reasonable too. Highly recommended....
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Comment on agent fees
Very reasonable. Cheaper than most large chains.
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Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
I have used James Alexander to manage the rental of my flat for the past 8 years and have just used them to deal with the subsequent sale. As a letting agent I can't fault them. I always receive excellent service with any issues dealt with in a timely fashion with minimal fuss and maximum efficiency. They are reliable, trust worthy and provide an excellent service. The staff all go above and beyond and have a vast network of contacts should any maintenance issues arise. Having had such an excel...
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Comment on agent fees
Always provided at a fair price without the need to haggle. When you consider the high quality of service provided the fees represent excellent value for money
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Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
James Alexander proved to be an exceptional estate agent. The service was efficient from the valuation to completion. There were many challenges in the chain. Caroline was amazing! She was supportive, positive, patient with us, kept us informed and did everything she could to secure the sale. We also appreciated the professionalism and help from Ken, Jack and James. We would have no hesitation in using James Alexander again....
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Comment on agent fees
The fees were reasonable.
Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
My first contact with James Alexander was with Ken Hume. I was impressed with his obvious knowledge and experience and he gave me honest, informed advice about renting or selling the property. The property was then marketed after Jack had taken professional photos. Caroline then took over the day to day selling process which, through no fault of her own, became protracted. Throughout the ensuing complications, both Caroline and Ken worked as a team to ensure we achieved the sale at the price I ...
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Comment on agent fees
Fees were discussed prior to the property going on the market. The agreed fees were then paid at completion
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Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
this helpful
Consistent, charismatic long-term excellence I am always curious about what makes an organisation successful and James Alexander is a perfect example. The long established history, professional and friendly team, expert knowledge and fair and honest negotiating skills or their open and transparent approach. It is a sum of all these things and a brilliant founder at the helm, Ken Hume who keeps things on course throughout. James Alexander are an agency who handles property but always remember t...
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Comment on agent fees
Entirely reasonable. Very fair.
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
1 people found
this helpful
Helpful, courteous and professional. Thanks for all you have done to help us over the past five years as a tenant....
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Apr 11,2016
Minithumbup
By:
Apr 11,2016
1 people found
this helpful
We could not have asked for a better service from Ken at James Alexander. Not often you get an Agent that goes above and beyond what they should do, however, Ken was always there as and when required. A very professional service from start to finish!...
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Apr 07,2016
Minithumbup
By:
Apr 07,2016
1 people found
this helpful
I've been working with the James Alexander team for over 10 years and the relationship ended with a great quick processed flat sale. The team are very professional and quick to reply to emails/calls. It's been a pleasure....
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Comment on agent fees
Fees are as per the market rate
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Apr 06,2016
Minithumbup
By:
Apr 06,2016
1 people found
this helpful
I have used James Alexander for over ten years to let my property and recently to sell it. I can only rate two staff members on this but I would give 5 stars to every member of staff I have dealt with if I could. Polite, friendly , professional and efficient and I would recommend the team to anyone considering letting buying or selling....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Apr 05,2016
Minithumbup
By:
Apr 05,2016
1 people found
this helpful
Fantastic agents , very professional and understanding of ones commitment and time frames , special thank you to caroline , you was fantastic ....
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Mar 25,2016
Minithumbup
By:
Mar 25,2016
1 people found
this helpful
I have had a brilliant experience with James Alexander, in particular with the agent that handled our purchase - Caroline. She was brilliant from start to finish, dealing with a particularly sensitive situation with care and attention. I was so impressed with Caroline and James Alexander that I said I would give a glowing review whether my property went through or not - fortunately it did!...
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Feb 20,2016
Minithumbup
By:
Feb 20,2016
0 people found
this helpful
Caroline was a pleasure to deal with during our purchase. Not at all pushy like other agents we encountered. Very good experience....
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Feb 06,2016
Minithumbup
By:
Feb 06,2016
0 people found
this helpful
We have just purchased a property through James Alexander and have to say they were by far the most honest, straightforward, professional, communicative and caring estate agents Ive ever come across, and I think I viewed with and contacted just about every estate agents in croydon during our search! We had the pleasure of having Caroline as our sales negotiator during the purchase, and I have nothing but praise for her and the whole team, who were always incredibly responsive to any enquiries I...
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Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
Caroline is one in a million. She kept in regular contact during my sale, she was the go between the purchaser and two solicitors on quite a few occasions. Nothing was too much trouble for her. Kit was also brilliant when Caroline was not available....
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Comment on agent fees
Fees were very reasonable.
Was this helpful? Yes
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
My boyfriend and I are really happy with our purchase with James Alexander Estate Agents. Caroline especially was really helpful all along the way, and always kept us up to date with what was going on, so a big thanks to her we got the property we were looking for. We would definitely recommend this agency, the whole team are really professional and helpful....
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Nov 16,2015
Minithumbup
By:
Nov 16,2015
0 people found
this helpful
I have a positive experience with James Alexander and, in particular, with Caroline Rollins. From the start of my lease to the end of my lease, they responded to all my queries as well as they attended to any repairs in the flat in a prompt manner. They provide the most important thing: peace of mind. Caroline brings a caring side to this business....
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Oct 28,2015
Minithumbup
By:
Oct 28,2015
1 people found
this helpful
I have dealt with James Alexander for the last few months and found them to be very helpful and easy to deal with. I recently purchased a property through them and had a good overall experience throughout the purchase process. I currently let out a property with them and Ken is always updating me with any issues that may arise and need sorting out and issues get resolved quickly and with ease. I find all the staff to be very polite, very responsive and have a great attitude, they seem to provid...
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Oct 13,2015
Minithumbup
By:
Oct 13,2015
1 people found
this helpful
I have been dealing with James Alexander for many years and they have always been extremely professional. All staff members are polite, friendly, approachable and very helpful. This estate agent is a true asset to Norbury and offers a first class service....
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Oct 08,2015
Minithumbup
By:
Oct 08,2015
0 people found
this helpful
An agency that cares, provides support, and isn't primarily profit oriented. I was positively taken aback with the direct, honest and highly personalised treatment I received from this agency. Not only did I feel they were representing my interest in front of the landlord, but provided me with countless pieces of advice, that an inexperienced tenant would have had to learn the hard way. Kelly has made the renting experience as seamless as possible and addressed any issues with enthusiasm and...
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Oct 08,2015
Minithumbup
By:
Oct 08,2015
0 people found
this helpful
I have rented various properties through James Alexander over the years and always found them to be helpful, over the years I have got to know them and feel I could raise any concerns I do have with any member of the team to find the message us always passed on and dealt with accordingly. A lovely bunch of people....
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Areas covered
  • SW16
  • Norbury
  • SW2
  • Mitcham
  • CR7
  • Streatham
  • CR4

NAEA ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 9 0 33 0 25 1 2 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 2:41 PM 23/09/2016 by Ken Hume

Complaints Procedure

No procedure set.
Last updated at 2:41 PM 23/09/2016 by Ken Hume
Ken Hume Ken Hume
Director
36 reviews

About Ken No description set View full profile
Jack Bowles Jack Bowles
7 reviews

About Jack No description set View full profile
Caroline Rollins Caroline Rollins
50 reviews

About Caroline No description set View full profile
Kelly Burgess Kelly Burgess
7 reviews

About Kelly No description set View full profile
James Hume James Hume
0 reviews

About James No description set View full profile
Zahra Siddiqui Zahra Siddiqui
0 reviews

About Zahra No description set View full profile


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