• Ken Hume
    Ken Hume
  • Jack Bowles
    Jack Bowles
  • Caroline Rollins
    Caroline Rollins
  • Ewa Boczar
    Ewa Boczar
  • Kelly Burgess
    Kelly Burgess
  • James Hume
    James Hume
  • Zahra Siddiqui
    Zahra Siddiqui
Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management

1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601

 
www.jamesalexander.com Properties for sale
Properties for rent
Oct 11,2017
Minithumbup
Kelly Burgess
Ken Hume
By: 'Richard'
Oct 11,2017
3 people found
this helpful
James Alexander is the best and second to none in every approach of dealing with tenant, no regret through out the tenancy period even to the end as they are professional who listen and take good care of their tenant and management the property to the best satisfaction. They go extra mile in support the tenant and my experiences with them are unforgettable good moments all through. Thanks to all the team of James Alexander, really appreciate you all and hope to rent from you in the future or re...
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Comment on agent fees
Good and affordable.
Was this helpful? Yes
Sep 14,2017
Minithumbup
Caroline Rollins
Ken Hume
By: 'P L R'
Sep 14,2017
1 people found
this helpful
Four year ago we bought our property from James Alexander and were really impressed by their professionalism and communication. When we decided to sell we choose them because of the great experience we had and they did not disappoint. They gave us an honest, realistic pricing and kept us updated at all times. We really felt that they had our best interests at all time...
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Comment on agent fees
We were happy with the fees for the work that they dud
Was this helpful? Yes
Sep 06,2017
Minithumbup
By: 'Long time landlord'
Sep 06,2017
1 people found
this helpful
We have used James Alexander for lettings since they started and would not go to anyone else. As Landlords we always receive good advice and help in all aspects of lettings....
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Comment on agent fees
acceptable
Was this helpful? Yes
Aug 31,2017
Minithumbup
Caroline Rollins
Ewa Boczar
By: 'I GAFFAR'
Aug 31,2017
2 people found
this helpful
From our very first contact with EVA Boczar at James Alexander to arrange a viewing for a property i saw online , there after dealing with Caroline Rollins from making the offer who has been very friendly, knowledgeable and extremely efficient. We were well advised and received updates on a very regular basis right through to the afternoon of completion they did everything to make things run as quickly and smoothly as possible. I would recommend them wholeheartedly. Thank you all once again...
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Was this helpful? Yes
Aug 31,2017
Minithumbup
Caroline Rollins
Ken Hume
By: 'Sinan'
Aug 31,2017
2 people found
this helpful
Better than any agency I have ever dealt with! You have all been brilliant. A big thank you especially to Caroline! You are a star!...
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Comment on agent fees
What was expected.
Was this helpful? Yes
Aug 24,2017
Minithumbup
Zahra Siddiqui
Kelly Burgess
By: 'SS'
Aug 24,2017
3 people found
this helpful
I have used James Alexander to rent out my property for the past 7 years. I have found them to be very professional in finding the right tenants and also managing my property. I would highly recommend them....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 24,2017
Minithumbup
Kelly Burgess
Zahra Siddiqui
By: 'Joan Baxter'
Aug 24,2017
2 people found
this helpful
Easily the best agent I have rented from Kelly Burgess and Zara Siddiqui have been really helpful and sorted some tricky maintenance issues out for me. No issues and much respect....
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Comment on agent fees
Good.
Was this helpful? Yes
Aug 22,2017
Minithumbup
Caroline Rollins
By: 'Saif'
Aug 22,2017
2 people found
this helpful
Caroline was an absolute star from the start to finish of the purchase of our first property. It proved to be quite a difficult conveyance for a number of external reasons, nonetheless Caroline remained proactive and was happy to chase the relevant parties whenever necessary (it was often necessary), which made it a lot easier for us. I would highly recommend James Alexander and will definitely be procuring their services in the future. Thank you Caroline!...
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Kelly Burgess
Jack Bowles
By: 'Nikki Thomas'
Aug 09,2017
2 people found
this helpful
I would highly recommend James Alexander estate agency. I've been very impressed and happy with Kelly Burgess service , she does all paperwork very easy and responsible , very reliable person !!! The team too provided outstanding service.. Thank you All. Nikki x...
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Aug 07,2017
Minithumbup
Caroline Rollins
Kelly Burgess
By: 'FREDDY'
Aug 07,2017
3 people found
this helpful
kelly, Caroline and Ken and Zara are all very professional, friendly and helpful. always willing to go any length to offer assistance. I would highly recommend this branch to anyone...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 04,2017
Minithumbup
Kelly Burgess
By: 'Helen W.'
Aug 04,2017
3 people found
this helpful
Kelly is fantastic. She works so hard for me and is always professional and reliable. I really could not hope for anyone better. Kelly always goes out of her way for me and really looks after me....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Kelly Burgess
By: 'Mark Homer'
Aug 04,2017
2 people found
this helpful
I have only dealt with Kelly from the Norbury office. I found her extremely helpful from meeting her on my first viewing of my new home. The whole process ran smoothly and she was always on hand to answer any queries . Since moving in I've had no problems and settled in well in the knowledge that if any problems arise it's only a phone call away from being resolved with the help of Kelly and Pete who looks after the maintenance of the property...
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Comment on agent fees
I think good but never dealt with an agency before
Was this helpful? Yes
Aug 04,2017
Minithumbup
Ken Hume
Caroline Rollins
By: 'Streatham50'
Aug 04,2017
1 people found
this helpful
I can't fault James Alexander as agents for a property we have. They are excellent communicators, get on with the job and leave us stress free! Both Ken and Caroline are super but so is everyone in the office, always answering the phone promptly and dealing with any queries we have as soon as they can....
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Comment on agent fees
The fees are very reasonable.
Was this helpful? Yes
Aug 03,2017
Minithumbup
Zahra Siddiqui
By: 'fmt'
Aug 03,2017
2 people found
this helpful
I have always found Zara helpful, and courteous,and ready to deal with all the legal stuff, whenever a problem arises....
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Comment on agent fees
Fees negotiable, and happy with the service.
Was this helpful? Yes
Aug 03,2017
Minithumbup
By: 'Db Installations'
Aug 03,2017
0 people found
this helpful
A very warm welcome and atmosphere awaits you on your arrival, along with an amazing friendly and helpful staff. A pleasure to do business with....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 24,2017
Minithumbup
Caroline Rollins
Ewa Boczar
By: 'Princess SW16'
Jun 24,2017
4 people found
this helpful
Caroline makes every impossible purchase possible. She was informative every step of the way and was very encouraging. Ewa was brilliant very knowledgeable about the properties she was showing me. thanks to this great team am in my lovely house....
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Comment on agent fees
N/A am a buyer
Was this helpful? Yes
Jun 23,2017
Minithumbup
Kelly Burgess
By: 'MS'
Jun 23,2017
3 people found
this helpful
Kelly is an excellent estate agent, alays doing her best to meet the needs and requirements of her customers, I know this as she always does that with me which in fact I believe it's very important. Also, as one of Kelly's customers I can see that she is very committed into finding the right and perfect place for her customers and that she is a very hard working person....
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Comment on agent fees
Kelly is for sure the best estate agent and she is always trying to meet with her customers expectations by providing the best customer service ever.
Was this helpful? Yes
Jun 19,2017
Minithumbup
Jack Bowles
Kelly Burgess
By: 'Maria'
Jun 19,2017
1 people found
this helpful
Both been very helpful in every step of the way, if we needed something explaining both were happy to do so...
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Comment on agent fees
Very professional
Was this helpful? Yes
May 30,2017
Minithumbup
Ken Hume
By: 'Norbury Dude'
May 30,2017
1 people found
this helpful
Everyone at James Alexander was highly professional regarding their approach to the management of the property I rented. All staff were friendly, helpful and cooperative throughout my 9 year tenancy....
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Comment on agent fees
The fees were reasonable and fair.
Was this helpful? Yes
Apr 04,2017
Minithumbup
Caroline Rollins
Ken Hume
By: 'Raj'
Apr 04,2017
1 people found
this helpful
The service was brilliant from start to finish .Caroline looked after us and took care of all our issues straight away Thank you...
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Comment on agent fees
Very reason especially when you compare to other agents
Was this helpful? Yes
Apr 03,2017
Minithumbup
Ken Hume
Caroline Rollins
By: 'Happy Customer'
Apr 03,2017
2 people found
this helpful
Offered competitive sale price compared to others which we achieved, competitive commission and very personal, committed service. The photos too really capture the property well and helped to get offers really quickly. Booking arrangement for viewings were well handled too. Good service all round....
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Comment on agent fees
The agents fees were a deal clincher for us. Later others said they would have offered the same. But they hadn't at the time. Fee plus sale price suggested & sale strategy mattered to us.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Ewa Boczar
Ken Hume
By: 'M'
Mar 27,2017
2 people found
this helpful
Wonderful people , they help to choice a fit flat house for you , very kind persons . I will recommend this agency for all my friends...
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Was this helpful? Yes
Mar 24,2017
Minithumbdown
Ken Hume
By: 'Jacques'
Mar 24,2017
0 people found
this helpful
James Alexander leased my property for a number of years. The tenancy was set up professionally, with a long-term tenant. They were always friendly to deal with and Ken was the most effective and helpful to deal with bigger issues. However, it was frustrating often not to be able to speak to the person I needed and over a long period, I didn't get certain information or action I needed. There was a disadvantage that the tenant made access very difficult....
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Comment on agent fees
Good. Would pay more for an even better service.
Was this helpful? Yes
Mar 23,2017
Minithumbup
Caroline Rollins
By: 'Remi S'
Mar 23,2017
3 people found
this helpful
Caroline has been an absolute delight to deal with. Throughout the process, she has always made herself available and responded to my queries with care and concern. She is very supportive and happy to chase on your behalf, which has been a massive help for me, given my patience being tested by other parties involved. Her positive attitude really helps the process along smoothly and she makes it her priority to keep you updated throughout all stages of the process. By far the best agent we have d...
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Comment on agent fees
This was for onward purchase so fees not applicable to us.
Was this helpful? Yes
Mar 15,2017
Minithumbup
Kelly Burgess
Zahra Siddiqui
By: 'Ray'
Mar 15,2017
3 people found
this helpful
Having recently let a property through James Alexander, I felt them to be very helpful and received a great service from Kelly and Zara. I would highly recommend them...
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Ken Hume
By: 'Imran'
Mar 14,2017
3 people found
this helpful
Hi I have been a customer of James Alexander for a while and have started to transfer my portfolio over to them. Ken and his team are absolutely wonderful and the best review I can say is they do exactly what it says on the tin. Very professional and yet relaxed environment, No hard sell, all laid out in black and white. Ken does his little videos which get sent to his customers, very insightful and keeps you updated with what is going on as well as handy hints on issues like condensation. Bra...
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Comment on agent fees
Fees are very reasonable and explained up front, no hidden extras. GOOD.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Ewa Boczar
By: 'Jan Grzegorczyk'
Mar 10,2017
3 people found
this helpful
Ewa is very professional and very friendly. I would highly recommend her to anyone using this agency for her efficiency....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
Ewa Boczar
Zahra Siddiqui
By: 'Ana Fernandes'
Mar 10,2017
3 people found
this helpful
Both Ewa and Zahra are very professional and kind. Ewa was very helpful in all the letting process managing everything in a easiest and quick way. Zahra was very helpful in trying to fix some problems with the property when we moved. In general all James Alexander staff is very kind and reliable....
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Was this helpful? Yes
Mar 09,2017
Minithumbup
Ken Hume
Caroline Rollins
By: 'Donna'
Mar 09,2017
3 people found
this helpful
We used James Alexander for our Dads house as we were selling re probate so very upsetting. Ken and Caroline could not have been kinder. The sale became a nightmare because of the buyer and Caroline kept on top of it the whole way through. She has the patience of a saint! I honestly cannot recommend them enough. I think the easiest way to explain how helpful they were with what is always a very stressful time ie moving house, but especially when dealing with a probate sale is by saying the ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
By: 'Bianca'
Feb 23,2017
3 people found
this helpful
Ken and his team have been my letting agent for nearly 8 years and have been brilliant. They have looked after me during my time as their tenant making sure any faults got addressed as soon as possible....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Areas covered
  • SW16
  • Norbury
  • SW2
  • Mitcham
  • CR7
  • Streatham
  • CR4
  • Thornton Heath

NAEA ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 1 21 0 41 0 31 1 3 0

Job vacancies

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Agent Fees

No fees set.
Last updated at 2:41 PM 23/09/2016 by Ken Hume

Complaints Procedure

No procedure set.
Last updated at 2:41 PM 23/09/2016 by Ken Hume
Ken Hume Ken Hume
Director
49 reviews

About Ken No description set View full profile
Jack Bowles Jack Bowles
9 reviews

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Caroline Rollins Caroline Rollins
65 reviews

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Ewa Boczar Ewa Boczar
5 reviews

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Kelly Burgess Kelly Burgess
17 reviews

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James Hume James Hume
0 reviews

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Zahra Siddiqui Zahra Siddiqui
5 reviews

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