• Ken Hume
    Ken Hume
  • Jack Bowles
    Jack Bowles
  • Caroline Rollins
    Caroline Rollins
  • Ewa Boczar
    Ewa Boczar
  • Kelly Burgess
    Kelly Burgess
  • James Hume
    James Hume
  • Zahra Siddiqui
    Zahra Siddiqui
Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management
Properties for sale
Properties for rent
Apr 04,2017
Minithumbup
Caroline Rollins
Ken Hume
By:
Apr 04,2017
1 people found
this helpful
The service was brilliant from start to finish .Caroline looked after us and took care of all our issues straight away Thank you...
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Comment on agent fees
Very reason especially when you compare to other agents
Was this helpful? Yes
Apr 03,2017
Minithumbup
Ken Hume
Caroline Rollins
By:
Apr 03,2017
2 people found
this helpful
Offered competitive sale price compared to others which we achieved, competitive commission and very personal, committed service. The photos too really capture the property well and helped to get offers really quickly. Booking arrangement for viewings were well handled too. Good service all round....
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Comment on agent fees
The agents fees were a deal clincher for us. Later others said they would have offered the same. But they hadn't at the time. Fee plus sale price suggested & sale strategy mattered to us.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Ewa Boczar
Ken Hume
By:
Mar 27,2017
2 people found
this helpful
Wonderful people , they help to choice a fit flat house for you , very kind persons . I will recommend this agency for all my friends...
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Mar 24,2017
Minithumbdown
Ken Hume
By:
Mar 24,2017
0 people found
this helpful
James Alexander leased my property for a number of years. The tenancy was set up professionally, with a long-term tenant. They were always friendly to deal with and Ken was the most effective and helpful to deal with bigger issues. However, it was frustrating often not to be able to speak to the person I needed and over a long period, I didn't get certain information or action I needed. There was a disadvantage that the tenant made access very difficult....
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Comment on agent fees
Good. Would pay more for an even better service.
Was this helpful? Yes
Mar 23,2017
Minithumbup
Caroline Rollins
By:
Mar 23,2017
3 people found
this helpful
Caroline has been an absolute delight to deal with. Throughout the process, she has always made herself available and responded to my queries with care and concern. She is very supportive and happy to chase on your behalf, which has been a massive help for me, given my patience being tested by other parties involved. Her positive attitude really helps the process along smoothly and she makes it her priority to keep you updated throughout all stages of the process. By far the best agent we have d...
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Comment on agent fees
This was for onward purchase so fees not applicable to us.
Was this helpful? Yes
Mar 15,2017
Minithumbup
Kelly Burgess
Zahra Siddiqui
By:
Mar 15,2017
3 people found
this helpful
Having recently let a property through James Alexander, I felt them to be very helpful and received a great service from Kelly and Zara. I would highly recommend them...
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Mar 14,2017
Minithumbup
Ken Hume
By:
Mar 14,2017
3 people found
this helpful
Hi I have been a customer of James Alexander for a while and have started to transfer my portfolio over to them. Ken and his team are absolutely wonderful and the best review I can say is they do exactly what it says on the tin. Very professional and yet relaxed environment, No hard sell, all laid out in black and white. Ken does his little videos which get sent to his customers, very insightful and keeps you updated with what is going on as well as handy hints on issues like condensation. Bra...
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Comment on agent fees
Fees are very reasonable and explained up front, no hidden extras. GOOD.
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Mar 10,2017
Minithumbup
Ewa Boczar
By:
Mar 10,2017
3 people found
this helpful
Ewa is very professional and very friendly. I would highly recommend her to anyone using this agency for her efficiency....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
Ewa Boczar
Zahra Siddiqui
By:
Mar 10,2017
3 people found
this helpful
Both Ewa and Zahra are very professional and kind. Ewa was very helpful in all the letting process managing everything in a easiest and quick way. Zahra was very helpful in trying to fix some problems with the property when we moved. In general all James Alexander staff is very kind and reliable....
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Mar 09,2017
Minithumbup
Ken Hume
Caroline Rollins
By:
Mar 09,2017
3 people found
this helpful
We used James Alexander for our Dads house as we were selling re probate so very upsetting. Ken and Caroline could not have been kinder. The sale became a nightmare because of the buyer and Caroline kept on top of it the whole way through. She has the patience of a saint! I honestly cannot recommend them enough. I think the easiest way to explain how helpful they were with what is always a very stressful time ie moving house, but especially when dealing with a probate sale is by saying the ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
3 people found
this helpful
Ken and his team have been my letting agent for nearly 8 years and have been brilliant. They have looked after me during my time as their tenant making sure any faults got addressed as soon as possible....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Feb 03,2017
Minithumbup
Caroline Rollins
By:
Feb 03,2017
4 people found
this helpful
Caroline was a pleasure to deal with throughout the entire buying process. She was honest and kept us updated at every stage of our purchase and we couldn't be happier with the final result....
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Jan 30,2017
Minithumbup
By:
Jan 30,2017
4 people found
this helpful
Very helpful with excellent local knowledge, the entire team helped us get the sale we wanted at a price close to what we were hoping for. They also assisted brilliantly with a planning issue that needed resolving before completion....
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Comment on agent fees
Fees were the lowest offered by a traditional estate agent, not sure how sustainable a model it is with increasing online competitors offering much lower though.
Was this helpful? Yes
Jan 30,2017
Minithumbup
Ken Hume
Caroline Rollins
By:
Jan 30,2017
2 people found
this helpful
We had a really tricky sale due to the changes in stamp duty and the Brexit uncertainty. Without James Alexander's support we would probably have given up hope after two buyers fell through at a late stage. Thanks to their perseverance, timely advice and unstinting support we have now completed and are happily ensconced in our new home. These guys don't just put adds in Rightmove and Zoopla, they really care and worked hard to make our sale happen. Always available, always helpful, I cant reco...
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Jan 27,2017
Minithumbup
Caroline Rollins
By:
Jan 27,2017
4 people found
this helpful
Caroline was so helpful and the communication was great through the whole process, would highly recommend James Alexander! Excellent service provided by Caroline when we purchased our house....
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Dec 07,2016
Minithumbup
Ken Hume
Caroline Rollins
By:
Dec 07,2016
4 people found
this helpful
Ken and his team assisted in the sale of my property in Norbury that has recently completed. The sale was far from easy and further complicated by Brexit and other changes but we achieved a fair price and despite the ups and downs Ken and his team dealt with all matters professionally but with my needs in mind. I would not hesitate in recommending them - I will certainly use them again....
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Nov 15,2016
Minithumbup
Caroline Rollins
By:
Nov 15,2016
5 people found
this helpful
Great customer service from Caroline. An absolute pleasure to buy a property off as she new exactly what we wanted, she was helpful and efficient....
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Nov 04,2016
Minithumbup
Jack Bowles
Ken Hume
By:
Nov 04,2016
4 people found
this helpful
Wonderful team. I have been with James Alexander for 4 years and they have been supportful throughout. I would highly recommend!!...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 02,2016
Minithumbup
Caroline Rollins
By:
Nov 02,2016
2 people found
this helpful
Caroline has been nothing but helpful throughout the process especially knowing we were first time buyers. She also went out of her way after the contracts were exchanged to ensure our move went well and that we were settling in ok. She was also very empathetic with some of the challenges we faced and offered suggestions to assist in resolving some of the issues. Caroline has been outstanding to say the least....
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Oct 30,2016
Minithumbup
Ken Hume
Caroline Rollins
By:
Oct 30,2016
4 people found
this helpful
When my wife and I decided to sell our home of 38 years we were apprehensive and uncertain as to how to proceed. We had valuations from three different estate agents and we both decided with little hesitation to go with James Alexander. Ken's professionalism and extensive knowledge of the local area was backed up by an equally obvious enthusiasm for the task: he is a courteous and likeable man and he patiently took us through all the stages we might expect when selling our house. Our faith i...
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Comment on agent fees
The fees were fair for the work involved
Was this helpful? Yes
Oct 25,2016
Minithumbup
Kelly Burgess
By:
Oct 25,2016
2 people found
this helpful
Kelly, she such a lovely,wonderful and caring person I ever know. with very good customer service keep it up...
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Comment on agent fees
good
Was this helpful? Yes
Oct 21,2016
Minithumbup
Kelly Burgess
Ken Hume
By:
Oct 21,2016
1 people found
this helpful
Kelly has always been helpful and always tries to fix the issues that arise, would recommend her to anybody. Her mannerism and enthusiasm will help you resolve the problems you have. she has a good knowledge of the area and its people....
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Comment on agent fees
good
Was this helpful? Yes
Oct 14,2016
Minithumbup
Kelly Burgess
By:
Oct 14,2016
1 people found
this helpful
This is the 2nd time Kelly has found a property for us. We have stuck gold both times and view Kelly as our lucky charm! She's is forever professional and helpful but above all is always smiling and trying her best for us. We really do appreciate everything she has done for us and would recommend herself and James Alexander to anybody looking to buy/sell or rent. Robert and Pauline...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 14,2016
Minithumbup
Caroline Rollins
Jack Bowles
By:
Oct 14,2016
2 people found
this helpful
Both Caroline and Jack are very helpful with regards to buying a property and letting. Both are very professional and kind, they will make you feel at ease too. Also they both work very efficiently and meets their clients needs the best they possibly can ....
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Comment on agent fees
agent fees are good
Was this helpful? Yes
Oct 12,2016
Minithumbup
Caroline Rollins
By:
Oct 12,2016
1 people found
this helpful
We have now purchased our first house with James Alexander and we could have not been happier with their service. Caroline looked after us from the very beginning until the end and has been a real mentor and always a big support for us. I would like to thank you all for the big effort you have always put answering all our questions with a smile and for delivering a great customer service. Margherita and Mariano...
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Oct 12,2016
Minithumbdown
Caroline Rollins
Jack Bowles
By:
Oct 12,2016
2 people found
this helpful
We were really impressed by the service we received buying through James Alexander. They were honest, reliable and very helpful, even letting us come back to view the house and measure up on a few occasions whilst the sale progressed. Everyone we dealt with at James Alexander were fantastic and I've already recommended the agency to friends selling....
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Was this helpful? Yes
Oct 11,2016
Minithumbup
Caroline Rollins
Ken Hume
By:
Oct 11,2016
1 people found
this helpful
Ken and Caroline were a dream to deal with. Having previously dealt with large chain estate agents who employ slimey salesmen with no knowledge of the property market it was a refreshing change to receive old school service and genuine local knowledge. They gave us clear and fair advice on pricing and the property sold quickly at asking price. Their rates were very reasonable too. Highly recommended....
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Comment on agent fees
Very reasonable. Cheaper than most large chains.
Was this helpful? Yes
Oct 10,2016
Minithumbup
Caroline Rollins
Kelly Burgess
By:
Oct 10,2016
1 people found
this helpful
I have used James Alexander to manage the rental of my flat for the past 8 years and have just used them to deal with the subsequent sale. As a letting agent I can't fault them. I always receive excellent service with any issues dealt with in a timely fashion with minimal fuss and maximum efficiency. They are reliable, trust worthy and provide an excellent service. The staff all go above and beyond and have a vast network of contacts should any maintenance issues arise. Having had such an excel...
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Comment on agent fees
Always provided at a fair price without the need to haggle. When you consider the high quality of service provided the fees represent excellent value for money
Was this helpful? Yes
Oct 07,2016
Minithumbup
Caroline Rollins
Ken Hume
By:
Oct 07,2016
1 people found
this helpful
James Alexander proved to be an exceptional estate agent. The service was efficient from the valuation to completion. There were many challenges in the chain. Caroline was amazing! She was supportive, positive, patient with us, kept us informed and did everything she could to secure the sale. We also appreciated the professionalism and help from Ken, Jack and James. We would have no hesitation in using James Alexander again....
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Comment on agent fees
The fees were reasonable.
Was this helpful? Yes
Oct 03,2016
Minithumbup
Caroline Rollins
Ken Hume
By:
Oct 03,2016
1 people found
this helpful
My first contact with James Alexander was with Ken Hume. I was impressed with his obvious knowledge and experience and he gave me honest, informed advice about renting or selling the property. The property was then marketed after Jack had taken professional photos. Caroline then took over the day to day selling process which, through no fault of her own, became protracted. Throughout the ensuing complications, both Caroline and Ken worked as a team to ensure we achieved the sale at the price I ...
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Comment on agent fees
Fees were discussed prior to the property going on the market. The agreed fees were then paid at completion
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Sep 23,2016
Minithumbup
Ken Hume
By:
Sep 23,2016
1 people found
this helpful
Consistent, charismatic long-term excellence I am always curious about what makes an organisation successful and James Alexander is a perfect example. The long established history, professional and friendly team, expert knowledge and fair and honest negotiating skills or their open and transparent approach. It is a sum of all these things and a brilliant founder at the helm, Ken Hume who keeps things on course throughout. James Alexander are an agency who handles property but always remember t...
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Comment on agent fees
Entirely reasonable. Very fair.
Was this helpful? Yes
Aug 23,2016
Minithumbup
Ken Hume
Kelly Burgess
By:
Aug 23,2016
1 people found
this helpful
Helpful, courteous and professional. Thanks for all you have done to help us over the past five years as a tenant....
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Apr 11,2016
Minithumbup
Ken Hume
By:
Apr 11,2016
1 people found
this helpful
We could not have asked for a better service from Ken at James Alexander. Not often you get an Agent that goes above and beyond what they should do, however, Ken was always there as and when required. A very professional service from start to finish!...
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Apr 07,2016
Minithumbup
Caroline Rollins
Jack Bowles
By:
Apr 07,2016
1 people found
this helpful
I've been working with the James Alexander team for over 10 years and the relationship ended with a great quick processed flat sale. The team are very professional and quick to reply to emails/calls. It's been a pleasure....
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Comment on agent fees
Fees are as per the market rate
Was this helpful? Yes
Apr 06,2016
Minithumbup
Ken Hume
Caroline Rollins
By:
Apr 06,2016
1 people found
this helpful
I have used James Alexander for over ten years to let my property and recently to sell it. I can only rate two staff members on this but I would give 5 stars to every member of staff I have dealt with if I could. Polite, friendly , professional and efficient and I would recommend the team to anyone considering letting buying or selling....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Apr 05,2016
Minithumbup
Caroline Rollins
By:
Apr 05,2016
1 people found
this helpful
Fantastic agents , very professional and understanding of ones commitment and time frames , special thank you to caroline , you was fantastic ....
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Mar 25,2016
Minithumbup
Caroline Rollins
By:
Mar 25,2016
1 people found
this helpful
I have had a brilliant experience with James Alexander, in particular with the agent that handled our purchase - Caroline. She was brilliant from start to finish, dealing with a particularly sensitive situation with care and attention. I was so impressed with Caroline and James Alexander that I said I would give a glowing review whether my property went through or not - fortunately it did!...
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Mar 07,2016
Minithumbup
Caroline Rollins
Ken Hume
By:
Mar 07,2016
Featured Review
1 people found
this helpful
James Alexander is an estate agent I have used, for more than 20 years. They are an honest and trustworthy agents who really care about their customers, hence why I have chosen to use them when dealing with properties. I met Ken Hume in 1992 after asking for a valuation for my property with the view to sell. Ken gave me honest advice and although, I did not sell at this point, he was always willing to give me good advice and options available at the time and without any pressure. Approxim...
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Comment on agent fees
This commission rates are very good in comparison to other agents, such as Barnard Marcus who charge at least an extra 1%
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Feb 20,2016
Minithumbup
Caroline Rollins
By:
Feb 20,2016
0 people found
this helpful
Caroline was a pleasure to deal with during our purchase. Not at all pushy like other agents we encountered. Very good experience....
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Feb 06,2016
Minithumbup
Caroline Rollins
By:
Feb 06,2016
0 people found
this helpful
We have just purchased a property through James Alexander and have to say they were by far the most honest, straightforward, professional, communicative and caring estate agents Ive ever come across, and I think I viewed with and contacted just about every estate agents in croydon during our search! We had the pleasure of having Caroline as our sales negotiator during the purchase, and I have nothing but praise for her and the whole team, who were always incredibly responsive to any enquiries I...
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Jan 14,2016
Minithumbup
Caroline Rollins
By:
Jan 14,2016
0 people found
this helpful
Caroline is one in a million. She kept in regular contact during my sale, she was the go between the purchaser and two solicitors on quite a few occasions. Nothing was too much trouble for her. Kit was also brilliant when Caroline was not available....
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Comment on agent fees
Fees were very reasonable.
Was this helpful? Yes
Jan 07,2016
Minithumbup
Caroline Rollins
By:
Jan 07,2016
Featured Review
1 people found
this helpful
Barnard marcus wasted 6 months of my time after 2 failed sales went to James alexander and within 48hrs they had my house sold for 20k more Caroline was absolutely amazing...
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Comment on agent fees
Very very Good and they deserve every penny and more
Was this helpful? Yes
Dec 11,2015
Minithumbup
Ken Hume
By:
Dec 11,2015
Featured Review
1 people found
this helpful
I have used JA for property search and now as landlord. I have been using their service for over 3 years. What sets JA miles apart from other agencies are: (1) honest and accurate, real-world information given to customers, unlike many other agency who will give you false incentives just to get your business. (2) extremely useful alerts, news and information that are regularly being broadcasted regarding property market in general. This is accessible to everyone free of charge. (3) genuinely lo...
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Nov 24,2015
Minithumbup
Caroline Rollins
By:
Nov 24,2015
0 people found
this helpful
My boyfriend and I are really happy with our purchase with James Alexander Estate Agents. Caroline especially was really helpful all along the way, and always kept us up to date with what was going on, so a big thanks to her we got the property we were looking for. We would definitely recommend this agency, the whole team are really professional and helpful....
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Nov 16,2015
Minithumbup
Caroline Rollins
By:
Nov 16,2015
0 people found
this helpful
I have a positive experience with James Alexander and, in particular, with Caroline Rollins. From the start of my lease to the end of my lease, they responded to all my queries as well as they attended to any repairs in the flat in a prompt manner. They provide the most important thing: peace of mind. Caroline brings a caring side to this business....
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Nov 10,2015
Minithumbup
Ken Hume
Caroline Rollins
By:
Nov 10,2015
Featured Review
1 people found
this helpful
I asked James Alexander to value and quote for acting as a selling agent as it was they were the agent who was dealing with the sale when I bought in 2008, and I was very impressed with how they dealt with me then as a prospective purchaser. It was encouraging to see that Caroline was still there when I came to sell, and I was also most impressed with Ken's initial valuation visit - he was professional but also took an interest and knew the local area well. The quoted fee was competitive. Thr...
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Comment on agent fees
As low as any other agent in the area.
Was this helpful? Yes
Oct 28,2015
Minithumbup
Ken Hume
Caroline Rollins
By:
Oct 28,2015
1 people found
this helpful
I have dealt with James Alexander for the last few months and found them to be very helpful and easy to deal with. I recently purchased a property through them and had a good overall experience throughout the purchase process. I currently let out a property with them and Ken is always updating me with any issues that may arise and need sorting out and issues get resolved quickly and with ease. I find all the staff to be very polite, very responsive and have a great attitude, they seem to provid...
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Oct 13,2015
Minithumbup
Ken Hume
Jack Bowles
By:
Oct 13,2015
1 people found
this helpful
I have been dealing with James Alexander for many years and they have always been extremely professional. All staff members are polite, friendly, approachable and very helpful. This estate agent is a true asset to Norbury and offers a first class service....
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Oct 13,2015
Minithumbup
Kelly Burgess
Caroline Rollins
By:
Oct 13,2015
Featured Review
1 people found
this helpful
Some 13 years ago I sold my house through this estate agent to buy in a different area plus had enough left over to buy a flat for rent. New to being a landlord I sked them to source a suitable property which they did. Fantastic advice. In 13 years it hasnt been vacant for more tan a couple of weeks with little work needed in that time the longstanding staff particularly Kelly and Caroline have given excellent service and advice throughout Cannot recommend highly enough...
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Comment on agent fees
Reasonable for quality of service
Was this helpful? Yes
Oct 08,2015
Minithumbup
Kelly Burgess
By:
Oct 08,2015
0 people found
this helpful
An agency that cares, provides support, and isn't primarily profit oriented. I was positively taken aback with the direct, honest and highly personalised treatment I received from this agency. Not only did I feel they were representing my interest in front of the landlord, but provided me with countless pieces of advice, that an inexperienced tenant would have had to learn the hard way. Kelly has made the renting experience as seamless as possible and addressed any issues with enthusiasm and...
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Oct 08,2015
Minithumbup
Ken Hume
By:
Oct 08,2015
0 people found
this helpful
I have rented various properties through James Alexander over the years and always found them to be helpful, over the years I have got to know them and feel I could raise any concerns I do have with any member of the team to find the message us always passed on and dealt with accordingly. A lovely bunch of people....
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Sep 28,2015
Minithumbup
Caroline Rollins
By:
Sep 28,2015
0 people found
this helpful
I have recently bought a flat that was marketed by James Alexander. Firstly, I viewed the flat with James who was really helpful and was able to answer all my questions as well as liaising with the vendor with further questions that I had. He was then very good at keeping me informed of other offers/the stage of my offer etc and I always felt in the loop. Once my offer was accepted, Caroline became the main point of contact and was brilliant at chasing the solicitors on both sides as well as p...
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Sep 21,2015
Minithumbup
Ken Hume
By:
Sep 21,2015
1 people found
this helpful
We own a number of properties around the country and most of our managing agents have some good points and some bad... James Alexander are the exception in as much as they are consistently excellent. Responsive, professional, communicative, honest are adjectives that spring to mind. In all the years that we have had dealings with them we have never had any hassle. I also like the Newsletter that come out from time to time as it is informative and interesting. I would, without question, recommend...
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Comment on agent fees
A fair rate for a job well done!
Was this helpful? Yes
Sep 18,2015
Minithumbup
Caroline Rollins
By:
Sep 18,2015
0 people found
this helpful
I cannot recommend James Alexander enough. Caroline was exceptionally helpful the entire process. She knew when to apply pressure on solicitors to help keep the process moving and was always communicating with me on how everything was progressing. An absolute pleasure working with her....
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Sep 02,2015
Minithumbup
Ken Hume
Caroline Rollins
By:
Sep 02,2015
0 people found
this helpful
The whole 'Alexander' experience was smooth & professional. Important to me is communication & we were kept informed of progress during the sale....
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Aug 22,2015
Minithumbup
Ken Hume
By:
Aug 22,2015
0 people found
this helpful
The manager, Ken Hume and his able assistant Kit, went beyond the call of duty to accommodate my needs when selling my late father's properties. Ken is a very professional Estate Agent and I appreciated his advice and knowledge. I would have no hesitation in recommending his services....
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Aug 17,2015
Minithumbup
Caroline Rollins
By:
Aug 17,2015
0 people found
this helpful
We had a great experience buying our property through James Alexander. The team where always so helpful and quick when dealing with any queries. The communication was great through the whole process too. I would highly recommend James Alexander to anyone looking to move....
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Jul 29,2015
Minithumbup
Ken Hume
Caroline Rollins
By:
Jul 29,2015
1 people found
this helpful
The staff at James Alexander were extremely helpful with the sale of my late mother's property and very supportive during what was a particularly stressful period. Their local knowledge put the property in the best price bracket and their guidance in presenting the house led to a quick offer. When that sale fell through at the last minute, for reasons beyond anyone's control, the staff at James Alexander remarketed and found a new buyer at an appropriate price within days. All staff members went...
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Comment on agent fees
Compared to other estate agents in the vicinity, the fees charged were less and the service offered was much greater. We received more than just the disposal of bricks and mortar. Ken Hume displayed a sound knowledge of the area and the range of properties within it.
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Jul 16,2015
Minithumbup
Ken Hume
Caroline Rollins
By:
Jul 16,2015
1 people found
this helpful
The patience and tenacity shown by all staff during a challenging and difficult sale could not be bettered. At all time they were professional, sympathetic and I had every confidence that they would do everything in thier power to secure a sale and represent my best interests. I totally recommend using this company....
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Apr 23,2015
Minithumbup
Caroline Rollins
By:
Apr 23,2015
1 people found
this helpful
I wish to record my thanks and appreciation for all the hard work both Caroline and Kit gave to assisting me with the purchase of my dream home. I first contacted Alexander James when I spotted the property for sale on Rightmove. I had already found a purchaser for my existing home, and as about to exchange contracts in order not to lose my sale of my flat. I decided to take the risk and exchange contracts, which meant I needed to exchange and complete the purchase of the new home by 30th Mar...
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Apr 10,2015
Minithumbup
Ken Hume
Caroline Rollins
By:
Apr 10,2015
1 people found
this helpful
James Alexander were more than helpful to us trying to sell our mothers long term home. They did not give us the 'usual' estate agent jargon and were very honest and realistic. Found the process very easy with them despite the usual dragging of the conveyancers heels especially at the very last minute Caroline was great at chasing up solicitors. Have never really had a problem with estate agents in house negotiations, only solicitors however straightforward the transaction. everyone at the offic...
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Apr 10,2015
Minithumbup
Caroline Rollins
Jack Bowles
By:
Apr 10,2015
0 people found
this helpful
I appointed James Alexander (Caroline Rollins) on the recommendation of a friend and am so pleased that I chose them to market and sell my house. From the outset Caroline was extremely professional and always had time for any queries that I may have had. The marketing photographs taken by Jack were excellent. Caroline accompanied the prospective buyers during their viewings and followed up with them afterwards. She kept in touch with me throughout and was very proactive in keeping in touch w...
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Mar 27,2015
Minithumbup
Caroline Rollins
By:
Mar 27,2015
1 people found
this helpful
I had a very good response with viewers as soon as my house was put on the market. I was advised of who was viewing and when by phone texts from other members of the team which was very useful. As soon as an offer was made, and accepted by me after discussions with the agent, things stopped. Communication was poor and the only way i could find out what was happening was to phone or call in at the branch. Unfortunately this sale did not happen as the prospective buyer could not be found. Communic...
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Comment on agent fees
No comment. I sold my house and paid what i expected to pay
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Mar 26,2015
Minithumbup
Ken Hume
Caroline Rollins
By:
Mar 26,2015
0 people found
this helpful
My sister and I had to sell my mothers house, a probate sale of a house we had both known as children 40 years ago, James Alexander couldn't have done more for us. A very realistic va]uation, friendly and professional, time not an issue at a point in my life when honesty and time mattered. Then it got better!!!!!!!! When we were ready to sell they advised us about best marketing price and how to go about getting the best offer, not over pricing , no promising the earth and unable to deliver...
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Mar 18,2015
Minithumbup
Caroline Rollins
By:
Mar 18,2015
0 people found
this helpful
James Alexander were a pleasure. Even after we'd exchanged (but before completion), Caroline went out of her way to ensure our contractors could access the property, although there was no longer anything to gain for the agents, we would hardly have forfeited our deposit if the builders had had to wait another week. Couldn't imagine most other estate agents doing this. They also managed to nudge things along when things seemed to be taking a long time with the other side's lawyer. Would use ...
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Feb 20,2015
Minithumbup
Caroline Rollins
By:
Feb 20,2015
0 people found
this helpful
Thanks Caroline for all your help with my purchase, I was very impressed how on the case you were with communicating between all parties. I felt like you were in control and on top of things at all times and am very grateful for your help and hard work leading to my successful purchase....
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Jan 28,2015
Minithumbup
Caroline Rollins
By:
Jan 28,2015
0 people found
this helpful
This was our first experiance of buying a house and I can not praise Caroline Rollins enough for her support and guidance throughout what is a stressful process - often estate agents are given a bad name, likened to traffic wardens, but not in this case Caroline is a true professional....
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Dec 04,2014
Minithumbup
Caroline Rollins
By:
Dec 04,2014
0 people found
this helpful
I was incredibly impressed by the personal level of service we received when purchasing our house through James Alexander. We had not brought a house before and we were led through the process seamlessly with Caroline on hand to answer our questions promptly. We were able to view the property on multiple occasions and got a great service from Kit who was very well informed on the property particulars. We would certainly recommend to other young first time buyers looking to purchase property i...
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Sep 14,2014
Minithumbup
Ken Hume
By:
Sep 14,2014
0 people found
this helpful
I have used James Alexander to sell two houses now and would not hesitate to recommend them to friends. Valuations have been honest and I like the no bull approach that they provided. Viewings were accompanied which made my life easier so no awkward moments and feedback was honest. So nice not to get agent lip service. The details that they prepared had great photos and I really do think that this helped us to get an early sale. Thanks Ken & the team another move done and I am...
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Comment on agent fees
The fees were fair and competitive.
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May 08,2014
Minithumbup
Ken Hume
Caroline Rollins
By:
May 08,2014
0 people found
this helpful
If you are looking for an honest and reliable estate agent, then look no further than James Alexander. I\'d never sold a house before, so having to sell the family home (of 60 years) was at times a bit difficult to cope with. But I found them to be a really warm friendly estate agent who guided me through the whole process, there was no pressure; their only concern was that I was happy with the end result. Ken Hume organised the marketing of the property to its fullest potential and arranged ...
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Apr 23,2014
Minithumbup
Ken Hume
By:
Apr 23,2014
1 people found
this helpful
I used James Alexander to purchase a buy to let property. Although it is years since I have had to deal with an estate agent the whole process from the viewing through the completion was completely painless. Ken and his staff kept me informed at every stage, gave me sound information and advice and recommended excellent financial and legal advisers. When I bought the property I wasn\'t 100% sure if I would use James Alexander as the managing agent for renting it but I have decided to and here ...
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Apr 23,2014
Minithumbup
By:
Apr 23,2014
0 people found
this helpful
Β’Γ’β€šΒ¬Γ…β€œProfessional, Helpful, friendly and caringΒ’Γ’β€šΒ¬Γ‚Β I cannot fault the service I have received from James Alexander Norbury for the past five years. Can't thank them enough, brilliant service. The team was really interested to find the rental that matches my requirements and I was regularly informed about properties before their details were published on the internet I have rented several properties with James Alexander throughout the years I have received a very helpful, c...
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Feb 12,2014
Minithumbup
Caroline Rollins
By:
Feb 12,2014
0 people found
this helpful
I have dealt with few estate agencies, but James Alexander is miles ahead of every one of them. Their courteous, professional and efficient services make you more confident when you deal with all bunch of legal types like solicitors, brokers, lenders and agents. My special thanks and recommendations must be with Norbury branch Manager Caroline. She has been extremely helpful, patient and understanding during whole long five months of purchasing our dream home. We were right in the middle of a c...
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Feb 11,2014
Minithumbup
By:
Feb 11,2014
0 people found
this helpful
James Alexander helped us through a very difficult purchase with the maximum of help and minimum of fuss, their knowledge of the local market is amazing and are a pleasure to deal with...
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Oct 18,2013
Minithumbup
Caroline Rollins
By:
Oct 18,2013
0 people found
this helpful
I have just sold a house on behalf of an elderly relative using the services of James Alexander , Norbury . I had three agents to come and value the house . The valuation was not straightforward as the house had not been modernised and required a lot of remedial work . I was very impressed from the outset at the professionalism that Ken showed on his visit to the house and I had no hesitancy in appointing James Alexander to sell the house . Caroline was put in charge on a day to day basis and on...
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Sep 28,2013
Minithumbup
Caroline Rollins
By:
Sep 28,2013
0 people found
this helpful
Excellent customer service very quick service . Our house was on the market very quickly. They have a very good website. Thank you Caroline Rollins!...
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Sep 10,2013
Minithumbup
Caroline Rollins
Ken Hume
By:
Sep 10,2013
0 people found
this helpful
Having not moved for 30 odd years, I was apprehensive and scared as to if I was doing the right thing. Ken valued my property and put me very much at ease. Caroline took over the rest of the \'hard work\'. After the sale fell through I was ready to give up, but Caroline would\'nt let me. She worked so hard, had so much patience that eventually in July, after 3 long months, I finally moved. Can\'t thank the staff enough, especially Caroline, who without her support I would still be in the sa...
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Sep 10,2013
Minithumbup
Caroline Rollins
By:
Sep 10,2013
0 people found
this helpful
I have dealt with a few estate agents over the years in London, but James Alexander are without question the best I have ever experienced. And they do genuinely care. This is a big complaint about how most estate agents conduct there business, never returning calls, being elusive, dealing with different people that know nothing about your sale or purchase. James Alexander, from day 1, were extremely professional yet very personable, reliable, kept us very well informed almost on a daily basis, a...
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Sep 09,2013
Minithumbup
Caroline Rollins
By:
Sep 09,2013
0 people found
this helpful
Having received such an excellent service from James Alexander on the sale of our house, we would highly recommend that anyone considering appointing an agent look no further! We found Caroline and his team to display a professional, diligent and informative service that we found set them apart from various other agents and we are so pleased that we chose James Alexander as we had a quick and smooth sale that as teachers with busy schedules, we really appreciated. With thanks to Caroline and...
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Apr 04,2013
Minithumbup
Jack Bowles
By:
Apr 04,2013
2 people found
this helpful
The team at James Alexander have never let us down! Our first property [with James Alexander] was bigger and undoubtedly better value than the flat we were offered by a competitor, the day before, in the same block! We have since rented our next home, again with James Alexander and again we have been very pleased. Top service, a friendly team and good properties, what more could you ask for?! Justin & Carly Eaton-Hall Norbury...
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Nov 26,2012
Minithumbup
Caroline Rollins
Ken Hume
By:
Nov 26,2012
1 people found
this helpful
Having three estates agents round to value the property I choose James Alexander as Ken who valued the property took the time to discuss my requirements and then gave me his honest valuation of my property . All the way through the sale Caroline could not have been more helpful always on hand to offer help or advice and always providing excellent feedback after visits . With the help of Caroline\'s excellent negotiation skills I achieved the exact asking price that Ken had advised in our first ...
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Oct 25,2012
Minithumbup
By:
Oct 25,2012
2 people found
this helpful
James Alexnder have managed two properties of mine for a number of years now and are also acting as the agents in the sale of one of them. They have always been helpful, professional, trustworthy and competitive and all the staff at the branch are friendly and personal. I certainly would consider them overall to be one of the best agents in the area for both sales and lettings....
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Oct 25,2012
Minithumbup
Ken Hume
By:
Oct 25,2012
2 people found
this helpful
Having received such an excellent service from James Alexander on the sale of our house, we would highly recommend that anyone considering appointing an agent look no further! We found Ken and his team to display a professional, diligent and informative service that we found set them apart from various other agents and we are so pleased that we chose James Alexander as we had a quick and smooth sale that as teachers with busy schedules, we really appreciated. With thanks to Ken and his staff...
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Oct 24,2012
Minithumbup
By:
Oct 24,2012
3 people found
this helpful
James Alexander (JA) have been managing my three studios for the last three years ; I recently sold one and asked JA to conduct the sale. As a solicitor myself I have high expectations of service; the team at James Alexander are truly excellent. They are quick to respond and find practical solutions to problems; they always help to maintain great relationships between landlords and tenants and always supply all documents on time in an easy format. The key critical difference between JA ...
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Oct 23,2012
Minithumbup
Ken Hume
By:
Oct 23,2012
3 people found
this helpful
I have recently purchased a property from Ken at James Alexanders in Norbury. I found the transaction was delivered very smoothly, aided by Ken\'s keeness to deliver a fine service. Always very polite and kept me up to date regulary without prompting. Telephony staff where always happy to help and passed messages on speedily. Jack took me on my second viewing and was on time and very well presented, offered advice and ideas for the property. Both Ken and Jack are in the right jobs. They both hav...
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Oct 19,2012
Minithumbup
Ken Hume
By:
Oct 19,2012
5 people found
this helpful
I had 2 properties to rent and both needed extensive work to bedone before letting. Ken manged all the work done and soon after that he found tenets also. Both the properties are now let. I am so happy that I moved from my previous agent to James Alexander. I wil strongly recommend them to anybody. We wanted them to sell my sons house and believe it or not they found a buyer for us in two weeks and very professionally they took us through the whole sale. We wish them all the best....
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Apr 28,2012
Minithumbup
Ken Hume
By:
Apr 28,2012
5 people found
this helpful
We had several estate agents come to value our house but as soon as we met Ken we knew that he was the estate agent for us. He was very honset and professional right from the start and he gave what we thought was a realistic valuation. The professionlism continued with his colleagues and we were kept up to date and informed every step of the way. We also found them very understanding and supportive when things did not go to plan. If we decide to sell up in the future James Alexander, Ken, withou...
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Apr 02,2012
Minithumbup
Ken Hume
By:
Apr 02,2012
4 people found
this helpful
Highly Recommended. I appointed James Alexander to sell my property and I have to say they have been nothing short of magnificent. They always replied to messages and the communication from Ken Hume and his team was excellent. Their superb marketing helped us secure a buyer at full asking price. James Alexander have single-handedly changed my opinion of estate agents. Thank you so much....
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Mar 23,2012
Minithumbup
Caroline Rollins
By:
Mar 23,2012
4 people found
this helpful
James Alexander Estate Agents are, without a doubt, superb. They are very professional, helpful and even agony aunts when things seem to be going wrong. I cannot find fault with any of the staff and especially Caroline and Ken who have advised me all the way. The speed in which they dealt with all stages of my sale was incredible. They were very informative throughout, with regular updates. In fact I have another property that i will be selling in the near future and that will definitely be...
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Mar 22,2012
Minithumbup
Caroline Rollins
By:
Mar 22,2012
6 people found
this helpful
I just bought a house through James Alexander Estate Agents (Norbury), I must say they have been very helpful and dealt the matter professionally. I would highly recommend this estate agency. Caroline is been really amazing. I have now asked them to let my other house out and no doubt they will be outstanding in this job also. Thank You Caroline....
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Jan 11,2012
Minithumbup
By:
Jan 11,2012
5 people found
this helpful
Having not moved for many years, it was with some trepidation that we searched for an estate agent to sell our home. With good fortune our first choice was James Alexander and after that we never looked back. Their excellent level of service was evident from the first home visit, to leave outline details and discuss broad house pricing, to when we had decided to go ahead and they returned to measure and photograph our property. The level of feedback during marketing was excellent coupled with a ...
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Dec 08,2011
Minithumbup
Caroline Rollins
By:
Dec 08,2011
4 people found
this helpful
We have just completed on our house and would like to thank the lovely team at James Alexander for helping us achieve our dream. The process was a long drawn out affair, however James Alexander proved to very professional and helped us through the difficult negotiations. I would especially like to single out Caroline for her help and guidance and wish you luck for the new year. I would not hesitate in using their services in the future as I know I am in good hands....
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Nov 07,2011
Minithumbup
By:
Nov 07,2011
5 people found
this helpful
FANTASTIC ESTATE AGENT! EXTREMELY PROFESSIONAL AND ORGANISED. OFFER A PERSONAL TOUCH TO THEIR SERVICES AND ARE REALISTIC ABOUT RENTAL AND PROPERTY PRICES. BEST ESTATE AGENTS AROUND! I HAVE BEEN A LANDLADY FOR MANY YEARS.WOULD RECOMMEND THEM ALWAYS!...
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Oct 15,2011
Minithumbup
Ken Hume
By:
Oct 15,2011
5 people found
this helpful
My property was sold in less than a week, so please with Ken Hume and his team, it was a good choice of estate agent as the staff were welcoming, warm and helpful and always communicated with me at all times to bring me updates on the viewing and feedback. I am very happy with the service and would recommend them to friends and family. Thank you Ken for the little hints when selling the house. Most appreciated!...
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Sep 24,2011
Minithumbup
By:
Sep 24,2011
5 people found
this helpful
they let my house 3 bed for 2 years now and rent always comes on time. very helpful. send me emails with rent statement all the time. make my life easy unlike last agent I had. have recommended to friends already...
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Aug 16,2011
Minithumbup
Ken Hume
By:
Aug 16,2011
6 people found
this helpful
Being an estate agent by trade myself, I would freely admit to being an extremely difficult customer; this was accentuated by our business being the sale of my recently deceased grandmother's house. From the initial valuation with Ken Hume, my family were all very impressed by his knowledge and integrity. Despite some considerable hic-cups during the conveyancing process, James Alexander managed the situation admirably and we were delighted to exchange contracts yesterday. I would definitely rec...
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Jul 30,2011
Minithumbup
Ken Hume
By:
Jul 30,2011
5 people found
this helpful
Sold my property a few days ago with this agent, and would highly recommend. Who says that selling is very stressful ,not with James Alexander ! If you are thinking of selling ,forget the rest as James Alexander is the best ! Will be using this agent again in due cousre to sell another property in SW16. The larger high street agents dont offer the service and skill that is standard with this agent. Well done Ken and his highly skilled team, one very very happy customer....
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Dec 13,2010
Minithumbup
By:
Dec 13,2010
7 people found
this helpful
They were professional, helpful and friendly. They kept us informed at all stages and were in daily contact as completion drew near....
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Areas covered
  • SW16
  • Norbury
  • SW2
  • Mitcham
  • CR7
  • Streatham
  • CR4
  • Thornton Heath

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Agent Fees

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Last updated at 2:41 PM 23/09/2016 by Ken Hume

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Last updated at 2:41 PM 23/09/2016 by Ken Hume
Ken Hume Ken Hume
Director
44 reviews

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Jack Bowles Jack Bowles
7 reviews

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Caroline Rollins Caroline Rollins
58 reviews

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Ewa Boczar Ewa Boczar
3 reviews

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Kelly Burgess Kelly Burgess
8 reviews

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James Hume James Hume
0 reviews

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Zahra Siddiqui Zahra Siddiqui
2 reviews

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Firm Address

1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601



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