James Alexander
4.9/5, 203 reviews
99% recommended
99% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

Property Features

Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management show more Independent Estate Agents, established in 1994 and still providing high quality service for sales, lettings and management
James Alexander - Click to Visit Our Website

Latest Reviews

 View all Reviews 203
23rd Jan 2024
reviewed by 'Iqbal'
“Our experience with James Alexander Estates was exceptional, largely thanks to Caroline. Her professionalism and expertise made the property purchase ......”
19th Jan 2024
reviewed by 'RK'
“Caroline is the best! The whole team try their best. Caroline is genuine and empathetic. The process of this company ......”
10th Jan 2024
reviewed by 'Luiza'
“Ken Hume is my go to person. He is a font of knowledge and shares that knowledge freely. I can ......”
4th Jan 2024
reviewed by 'Sean'
“I could not recommend James Alexander more highly if you are looking to sell a property. We had quite a ......”
7th Dec 2023
reviewed by 'Roshan de Silva'
“Really fantastic - helpful, accommodating and understanding of the specifics of my situation....”
15th Aug 2023
reviewed by 'Zuzana'
“Thank you so much, especially to Ewa who helped us sell our home. You have been patient and kind throughout ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £180,000 £1,020,000
Lettings 100% 99% £700 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 1 27 1 88 0 57 1 6 0
Areas covered
  • SW16
  • Norbury
  • SW2
  • Mitcham
  • CR7
  • Streatham
  • CR4
  • Thornton Heath
Address

1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601

Opening Hours
  • Monday: 08:30 - 20:00
  • Tuesday: 08:30 - 20:00
  • Wednesday: 08:30 - 20:00
  • Thursday: 08:30 - 20:00
  • Friday: 08:30 - 20:00
  • Saturday: 09:00 - 16:00
  • Sunday: 09:00 - 16:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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“Ken and his team assisted in the sale of my ......”

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Dec 07,2016
Minithumbup
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Ken
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Caroline
By: 'eclipse'
Dec 07,2016
4 people found
this helpful
Ken and his team assisted in the sale of my property in Norbury that has recently completed. The sale was far from easy and further complicated by Brexit and other changes but we achieved a fair price and despite the ups and downs Ken and ...
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“Great customer service from Caroline. An absolute pleasure to buy ......”

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Nov 15,2016
Minithumbup
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Caroline
By: 'Poppy'
Nov 15,2016
5 people found
this helpful
Great customer service from Caroline. An absolute pleasure to buy a property off as she new exactly what we wanted, she was helpful and efficient....
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“Wonderful team. I have been with James Alexander for 4 years ......”

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Nov 04,2016
Minithumbup
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Jack
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Ken
By: 'Melanie'
Nov 04,2016
4 people found
this helpful
Wonderful team. I have been with James Alexander for 4 years and they have been supportful throughout. I would highly recommend!!...
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N/A
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“Caroline has been nothing but helpful throughout the process especially ......”

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Nov 02,2016
Minithumbup
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Caroline
By: 'Mun'
Nov 02,2016
2 people found
this helpful
Caroline has been nothing but helpful throughout the process especially knowing we were first time buyers. She also went out of her way after the contracts were exchanged to ensure our move went well and that we were settling in ok. She was also very ...
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“When my wife and I decided to sell our home ......”

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Oct 30,2016
Minithumbup
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Ken
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Caroline
By: 'Peter'
Oct 30,2016
4 people found
this helpful
When my wife and I decided to sell our home of 38 years we were apprehensive and uncertain as to how to proceed. We had valuations from three different estate agents and we both decided with little hesitation to go with James Alexander. Ken's professionalism and ...
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Comment on agent fees
The fees were fair for the work involved
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“Kelly, she such a lovely,wonderful and caring person I ......”

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Oct 25,2016
Minithumbup
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Kelly
By: 'Millicent'
Oct 25,2016
2 people found
this helpful
Kelly, she such a lovely,wonderful and caring person I ever know. with very good customer service keep it up...
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Comment on agent fees
good
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“Kelly has always been helpful and always tries to fix ......”

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Oct 21,2016
Minithumbup
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Kelly
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Ken
By: 'Paul'
Oct 21,2016
1 people found
this helpful
Kelly has always been helpful and always tries to fix the issues that arise, would recommend her to anybody. Her mannerism and enthusiasm will help you resolve the problems you have. she has a good knowledge of the area and its people....
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Comment on agent fees
good
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“This is the 2nd time Kelly has found a property ......”

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Oct 14,2016
Minithumbup
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Kelly
By: 'Robert'
Oct 14,2016
1 people found
this helpful
This is the 2nd time Kelly has found a property for us. We have stuck gold both times and view Kelly as our lucky charm! She's is forever professional and helpful but above all is always smiling and trying her best for us. We really ...
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Comment on agent fees
Good
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“Both Caroline and Jack are very helpful with regards to ......”

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Oct 14,2016
Minithumbup
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Caroline
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Jack
By: 'kim'
Oct 14,2016
2 people found
this helpful
Both Caroline and Jack are very helpful with regards to buying a property and letting. Both are very professional and kind, they will make you feel at ease too. Also they both work very efficiently and meets their clients needs the best they possibly can ....
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Comment on agent fees
agent fees are good
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“We have now purchased our first house with James Alexander ......”

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Oct 12,2016
Minithumbup
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Caroline
By: 'Margherita'
Oct 12,2016
1 people found
this helpful
We have now purchased our first house with James Alexander and we could have not been happier with their service. Caroline looked after us from the very beginning until the end and has been a real mentor and always a big support for us. I ...
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“We were really impressed by the service we received buying ......”

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Oct 12,2016
Minithumbdown
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Caroline
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Jack
By: 'Ella'
Oct 12,2016
2 people found
this helpful
We were really impressed by the service we received buying through James Alexander. They were honest, reliable and very helpful, even letting us come back to view the house and measure up on a few occasions whilst the sale progressed. Everyone we dealt with at ...
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“Ken and Caroline were a dream to deal with. Having ......”

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Oct 11,2016
Minithumbup
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Caroline
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Ken
By: 'Martin'
Oct 11,2016
1 people found
this helpful
Ken and Caroline were a dream to deal with. Having previously dealt with large chain estate agents who employ slimey salesmen with no knowledge of the property market it was a refreshing change to receive old school service and genuine local knowledge. They gave us ...
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Comment on agent fees
Very reasonable. Cheaper than most large chains.
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“I have used James Alexander to manage the rental of ......”

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Oct 10,2016
Minithumbup
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Caroline
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Kelly
By: 'Nick'
Oct 10,2016
1 people found
this helpful
I have used James Alexander to manage the rental of my flat for the past 8 years and have just used them to deal with the subsequent sale. As a letting agent I can't fault them. I always receive excellent service with any issues dealt with ...
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Comment on agent fees
Always provided at a fair price without the need to haggle. When you consider the high quality of service provided the fees represent excellent value for money
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“James Alexander proved to be an exceptional estate agent. The ......”

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Oct 07,2016
Minithumbup
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Caroline
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Ken
By: 'Jenny'
Oct 07,2016
1 people found
this helpful
James Alexander proved to be an exceptional estate agent. The service was efficient from the valuation to completion. There were many challenges in the chain. Caroline was amazing! She was supportive, positive, patient with us, kept us informed and did everything she could to secure ...
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Comment on agent fees
The fees were reasonable.
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“My first contact with James Alexander was with Ken Hume. ......”

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Oct 03,2016
Minithumbup
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Caroline
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Ken
By: 'Garry'
Oct 03,2016
1 people found
this helpful
My first contact with James Alexander was with Ken Hume. I was impressed with his obvious knowledge and experience and he gave me honest, informed advice about renting or selling the property. The property was then marketed after Jack had taken professional photos. Caroline then ...
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Comment on agent fees
Fees were discussed prior to the property going on the market. The agreed fees were then paid at completion
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“Consistent, charismatic long-term excellence I am always curious about what ......”

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Sep 23,2016
Minithumbup
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Ken
By: 'S'
Sep 23,2016
1 people found
this helpful
Consistent, charismatic long-term excellence I am always curious about what makes an organisation successful and James Alexander is a perfect example. The long established history, professional and friendly team, expert knowledge and fair and honest negotiating skills or their open and transparent approach. It is ...
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Comment on agent fees
Entirely reasonable. Very fair.
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“Helpful, courteous and professional. Thanks for all you have done ......”

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Aug 23,2016
Minithumbup
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Ken
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Kelly
By: 'NM'
Aug 23,2016
1 people found
this helpful
Helpful, courteous and professional. Thanks for all you have done to help us over the past five years as a tenant....
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“We could not have asked for a better service from ......”

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Apr 11,2016
Minithumbup
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Ken
By: 'Colin'
Apr 11,2016
1 people found
this helpful
We could not have asked for a better service from Ken at James Alexander. Not often you get an Agent that goes above and beyond what they should do, however, Ken was always there as and when required. A very professional service from start to ...
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“I've been working with the James Alexander team for over 10 ......”

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Apr 07,2016
Minithumbup
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Caroline
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Jack
By: 'Samina'
Apr 07,2016
1 people found
this helpful
I've been working with the James Alexander team for over 10 years and the relationship ended with a great quick processed flat sale. The team are very professional and quick to reply to emails/calls. It's been a pleasure....
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Comment on agent fees
Fees are as per the market rate
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“I have used James Alexander for over ten years to ......”

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Apr 06,2016
Minithumbup
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Ken
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Caroline
By: 'Phil'
Apr 06,2016
1 people found
this helpful
I have used James Alexander for over ten years to let my property and recently to sell it. I can only rate two staff members on this but I would give 5 stars to every member of staff I have dealt with if I could. Polite, ...
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Comment on agent fees
Very competitive.
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“Fantastic agents , very professional and understanding of ones commitment and ......”

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Apr 05,2016
Minithumbup
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Caroline
By: 'Rafique'
Apr 05,2016
1 people found
this helpful
Fantastic agents , very professional and understanding of ones commitment and time frames , special thank you to caroline , you was fantastic ....
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“I have had a brilliant experience with James Alexander, in ......”

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Mar 25,2016
Minithumbup
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Caroline
By: 'Chris'
Mar 25,2016
1 people found
this helpful
I have had a brilliant experience with James Alexander, in particular with the agent that handled our purchase - Caroline. She was brilliant from start to finish, dealing with a particularly sensitive situation with care and attention. I was so impressed with Caroline and James ...
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“James Alexander is an estate agent I have used, for ......”

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Mar 07,2016
Minithumbup
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Caroline
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Ken
By: 'Vicky'
Mar 07,2016
1 people found
this helpful
James Alexander is an estate agent I have used, for more than 20 years. They are an honest and trustworthy agents who really care about their customers, hence why I have chosen to use them when dealing with properties. I met Ken Hume in 1992 after asking ...
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Comment on agent fees
This commission rates are very good in comparison to other agents, such as Barnard Marcus who charge at least an extra 1%
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“Caroline was a pleasure to deal with during our purchase. ......”

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Feb 20,2016
Minithumbup
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Caroline
By: 'Colette'
Feb 20,2016
0 people found
this helpful
Caroline was a pleasure to deal with during our purchase. Not at all pushy like other agents we encountered. Very good experience....
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“We have just purchased a property through James Alexander and ......”

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Feb 06,2016
Minithumbup
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Caroline
By: 'Grace'
Feb 06,2016
0 people found
this helpful
We have just purchased a property through James Alexander and have to say they were by far the most honest, straightforward, professional, communicative and caring estate agents Ive ever come across, and I think I viewed with and contacted just about every estate agents in ...
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“Caroline is one in a million. She kept in regular ......”

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Jan 14,2016
Minithumbup
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Caroline
By: 'Sandra'
Jan 14,2016
0 people found
this helpful
Caroline is one in a million. She kept in regular contact during my sale, she was the go between the purchaser and two solicitors on quite a few occasions. Nothing was too much trouble for her. Kit was also brilliant when Caroline was not available....
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Comment on agent fees
Fees were very reasonable.
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“Barnard marcus wasted 6 months of my time after 2 failed sales ......”

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Jan 07,2016
Minithumbup
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Caroline
By: 'Mr'
Jan 07,2016
1 people found
this helpful
Barnard marcus wasted 6 months of my time after 2 failed sales went to James alexander and within 48hrs they had my house sold for 20k more Caroline was absolutely amazing...
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Comment on agent fees
Very very Good and they deserve every penny and more
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“I have used JA for property search and now as ......”

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Dec 11,2015
Minithumbup
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Ken
By: 'BM'
Dec 11,2015
1 people found
this helpful
I have used JA for property search and now as landlord. I have been using their service for over 3 years. What sets JA miles apart from other agencies are: (1) honest and accurate, real-world information given to customers, unlike many other agency who will give you ...
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Comment on agent fees
Very competitive.
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“My boyfriend and I are really happy with our purchase ......”

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Nov 24,2015
Minithumbup
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Caroline
By: 'Daniela'
Nov 24,2015
0 people found
this helpful
My boyfriend and I are really happy with our purchase with James Alexander Estate Agents. Caroline especially was really helpful all along the way, and always kept us up to date with what was going on, so a big thanks to her we got the ...
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“I have a positive experience with James Alexander and, in ......”

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Nov 16,2015
Minithumbup
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Caroline
By: 'Suren'
Nov 16,2015
0 people found
this helpful
I have a positive experience with James Alexander and, in particular, with Caroline Rollins. From the start of my lease to the end of my lease, they responded to all my queries as well as they attended to any repairs in the flat in a ...
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Staff picture Caroline
(112)
Staff picture Ken
(93)
Staff picture Ewa
(30)
Staff picture Kelly
(26)
Staff picture Jack
(17)
Staff picture Zahra
(6)
Staff picture James
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 2:41 PM 23/09/2016 by Ken Hume

Awards won by James Alexander

Regional Awards won by James Alexander

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London, SW16



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