96% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
97% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
show more
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(232)
Heather
(170)
Leanna
(168)
Debbie
(165)
Aimee
(154)
Aaron
(145)
Lorna
(141)
Amy
(133)
Jo
(109)
Lauren
(107)
Emma
(107)
Alex
(105)
Michelle
(92)
Nicola
(89)
Eve
(87)
Sara
(86)
Sarah
(77)
Olivia
(70)
Sarah
(70)
Chloe
(54)
Mya
(52)
Sam
(50)
George
(42)
Niki
(40)
Rebecca
(40)
Sally
(38)
Leah
(37)
Keilia
(31)
Jessica
(28)
Emma
(27)
Jenna
(26)
Laura
(15)
Vicky
(15)
Oliver
(14)
Mya
(13)
Bonnie
(12)
Rachel
(12)
Tom
(11)
Gemma
(10)
Natalie
(7)
Sharon
(5)
Kerrie
(4)
Kim
(3)
Lilly
(3)
Nicola
(3)
Matt
(2)
Olivia
(2)
Michael
(2)
Pam
(1)
James
(1)
Emma
(0)
Latest Reviews
View all Reviews 2843Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
16th Jun 2024
reviewed by 'Nunzio'
14th Jun 2024
reviewed by 'Jill Macleod'
14th Jun 2024
reviewed by 'Maria'
13th Jun 2024
reviewed by 'Louise'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 94% | 97% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 159 | 7 | 235 | 13 | 1342 | 55 | 860 | 58 | 102 | 13 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Featured Review
a
Feb 03,2023
Feb 03,2023
0
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
May 15,2023
May 15,2023
0
people found
this helpful
this helpful
Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2018
Feb 10,2018
6
people found
this helpful
this helpful
Matt was very helpful throughout our moving process, and answered my emails quickly. The signing of the contracts was very efficient and informative....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 07, 2019
View all comments
(1)
Hi Laura,
Thank you for taking the time to write a review. We appreciate your comments here at Hannells Lettings. Kindest Regards Hollie and the Team. ...
Feb 10,2018
Feb 10,2018
3
people found
this helpful
this helpful
Excellent service from Nicola and the staff especially George and Sam. I was particularly pleased with the photographs. Everyone is so friendly and willing to help. Nicola was efficient, patient, and helped us through a very stressful time....
read full review
read full review
Comment on agent fees
The fees were competitive
Was this helpful?
Yes
Yes
Feb 14, 2018
View all comments
(1)
Thank you Wendy for taking the time to write a review on your moving experience. We were more than happy to help get you moving and glad we could be of assistance. Best wishes Nicola & the team at Allestree ...
Feb 10,2018
Feb 10,2018
3
people found
this helpful
this helpful
I was more than happy I choose Hannells to sell my property I was happy with the valuation, the photos & their proactive approach. I was always given feedback when viewings were carried out & once a sale was agreed I was given weekly updates. I'd like ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13, 2018
View all comments
(1)
Jon, thank you taking to the time to write us a review of your experience with Hannells. It is always our aim to get the best price in the best time for our clients, whilst making the process stress free from start to finish. Thank you for choosing us to assist you in your house sale & we look forward to helping you in the future. Kind regards Nicola & the team at Allestree ...
Feb 09,2018
Feb 09,2018
3
people found
this helpful
this helpful
Absolutely superb service; through no fault of the staff this wasn't a straightforward purchase and they couldn't have handled it better; we were kept fully informed at all times by principled, friendly and utterly professional people who it's been a real pleasure to deal with...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10, 2018
View all comments
(1)
Myself & staff we so happy to read your review thank you so much for taking the time to write it, we hope you will be very happy in your new home and please do not hesitate to contact us if we can be of help in the future. Kind regards Nicola & the Allestree team ...
Feb 09,2018
Feb 09,2018
3
people found
this helpful
this helpful
Angie has been brilliant throughout our house purchase which was not always straightforward.
She was always at the end of the phone to provide updates and assistance when we needed it.
She efficiently chased up any queries we had and always got back to us ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14, 2018
View all comments
(1)
Dear Karen
Thanks for the lovely review...
The whole team wish you and your lovely family, well in your new home. Be happy!!! ...
Feb 09,2018
Feb 09,2018
4
people found
this helpful
this helpful
As a first time buyer, Hannells helped make the whole process of purchasing a property less stressful. Angie was my main point of contact, helping me with any questions and providing updates when available via email and phone.
The team at the Mickleover branch made ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14, 2018
View all comments
(1)
Justin
Thank you for your kind comments.
As a first time buyer, it is great to know we were there to guide you through. Buying your first home is a big decision for anyone and as Hannells provided you with access to the best Mortgage rates, through Mortgage Advice Bureau (here in our office) and use of a local Solicitor,helped take the stress off you as a new buyer.
Stay in touch and when you are ready for the next move, you know where to find us!! ...
Feb 08,2018
Feb 08,2018
3
people found
this helpful
this helpful
Such a fantastic team at the Mickleover branch, very helpful and knowledgeable. So much so that they helped me complete on a property in a matter of weeks. Looking forward to using the team again very soon. Thanks v much....
read full review
read full review
Comment on agent fees
N/a
Was this helpful?
Yes
Yes
Mar 19, 2018
View all comments
(1)
Thank you for your kind words Paul..
Always a pleasure working with you and look forward to helping you in the future.. ...
Feb 07,2018
Feb 07,2018
3
people found
this helpful
this helpful
I would like to thank all the team at Hannells, Chellaston for their professional and personal approach during the sale of our house. Communication was superb and I would highly recommend their services to any one who is looking to sell their house in the ...
read full review
read full review
Comment on agent fees
Competitive rate
Was this helpful?
Yes
Yes
Apr 30, 2018
View all comments
(1)
Thank you Catherine for taking the time to write a review about Amanda and Tom. It is great to see that communication was good from us as this is so important to everybody when selling and buying their home. ...
Feb 07,2018
Feb 07,2018
3
people found
this helpful
this helpful
Fantastic agents. Would recommend! . Great knowledge of the market and area and there to help the whole way..... Everyone i spoke to at the alvaston branch was very helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 07,2018
Feb 07,2018
3
people found
this helpful
this helpful
Really friendly and easy to speak to, Amy and Nicole were there to support us throughout the buying process, kept us well informed and was quick to come back to us on any questions and inquiries we had. we have experienced several agents in Derby ...
read full review
read full review
Comment on agent fees
No fees as we were the buyers
Was this helpful?
Yes
Yes
Feb 08, 2018
View all comments
(1)
Thank you for you kind words, we were so pleased to help you with your house purchase and hope you and your family will be very happy in your new home. We hope we can be of assistance to you again in the future. Kind regards Nicola & the Allestree Team ...
Feb 02,2018
Feb 02,2018
6
people found
this helpful
this helpful
Having dealt with several agents over the years, probably even more so during the last year (also working as a liaison officer ð®ââï¸ within the realms of the U. H. L. ), I've more recently come to learn the staff at Hannells (Chelleston) are not only very ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 02, 2018
View all comments
(2)
Hi Michael, thank you very much for your time to write such a lovely review! It really does mean a lot to myself and the team that we have provided a service that you are happy with! It has been a pleasure working with you and all of us here at Hannells in Chellaston hope you will be happy in your new home. ...
Feb 02,2018
Feb 02,2018
4
people found
this helpful
this helpful
I am absolutely delighted with this Branch, The team fully understand my on going requirements, working hard to find the correct deals and we have regular contact to discuss potential properties....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 02, 2018
View all comments
(1)
Hi Clive, Thank you for taking the time to write a review. We pride ourselves on knowing our clients needs and keeping in touch. No doubt we will speak to you very soon! Thank you again from all of us at the Chellaston branch of Hannells! ...
Feb 02,2018
Feb 02,2018
3
people found
this helpful
this helpful
Absolutely brilliant service and very easy through the whole process, it was also great getting updated throughout the whole journey...
read full review
read full review
Comment on agent fees
Good priced
Was this helpful?
Yes
Yes
Feb 05, 2018
View all comments
(1)
Hi Uan, Thank you for taking the time to write this review. The team at Lettings were delighted to read your review. We're pleased to hear you was updated throughout the process of your let. We hope that we can be of service to you again at some point in the future. Kind Regards Hollie and the Team at Lettings. ...
Feb 02,2018
Feb 02,2018
3
people found
this helpful
this helpful
As I cannot remember the names of the ladies we have dealt with the only statement I can make only say thank you fantastic!!!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 08, 2018
View all comments
(1)
Thankyou very much for taking the time to write such a kind comment. It really makes a difference to the whole team to know that their hard work is appreciated. ...
Feb 01,2018
Feb 01,2018
3
people found
this helpful
this helpful
Fantastic agents. Would recommend! My neighbour used them. Great knowledge of the market and area and there to help the whole way....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 08, 2018
View all comments
(1)
Thankyou for the kind comments. The whole team really appreciate it ...
Jan 31,2018
Jan 31,2018
2
people found
this helpful
this helpful
We decided to use hannells littleover after recommendation. Could not recommend Lauren and the team enough. We have just sold our house after just 2 days of being on the market. We have been kept up to date through the process and nothing Has been to ...
read full review
read full review
Comment on agent fees
Reasonable for the service we have received
Was this helpful?
Yes
Yes
Feb 02, 2018
View all comments
(1)
It was so nice to read your review and kind words thank you for taking the time to give us your feedback. and the whole team were delighted when the saw it. Kind regards Lauren. ...
Jan 30,2018
Jan 30,2018
2
people found
this helpful
this helpful
Helpful and supportive all the way through, especially near the end. Also helped out with chasing up conveyancing solicitors when there were delays....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30, 2018
View all comments
(1)
River thank you for your feedback & we have been happy to help sell your property. Best wishes in your new home. Kind regards Nicola ...
Jan 30,2018
Jan 30,2018
1
people found
this helpful
this helpful
Couldn't recommend the guys enough, from getting it sold in under a month to keeping me updated.
Can't be easy having to chase solicitors every day but always did what they could for me.
Nicola is brilliant and likewise with Amy....
read full review
read full review
Comment on agent fees
Fair pricing for the work involved!
Was this helpful?
Yes
Yes
Jan 30, 2018
View all comments
(1)
Hi Joe thank you for you feedback & choosing Hannells to get you moving, It makes our day to read such kind comments. Good luck in your new home Kind regards Nicola & the team at Allestree ...
Jan 30,2018
Jan 30,2018
1
people found
this helpful
this helpful
Good communication - helped the process of selling my house run as smooth as possible. Pro-active in dealing with any queries - Thanks...
read full review
read full review
Comment on agent fees
Fees were as to be expected
Was this helpful?
Yes
Yes
Jan 31, 2018
View all comments
(1)
Hi Damien- thank you for taking the time to write a review, we were happy to help assist you in you house move. Please do not hesitate to contact us if we can be of help to you in the future. Kind regards Nicola & the Allestree Team ...
Jan 29,2018
Jan 29,2018
3
people found
this helpful
this helpful
I found Eliza very helpful through the process from viewing to possesion of the rented house.
All the best!
Thanks...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05, 2018
View all comments
(1)
Hi, Thank you for taking the time to write this review. We are delighted to hear we found you, your perfect property. We hope you settle in your new home. Kind Regards Hollie and the team from Lettings. ...
Jan 27,2018
Jan 27,2018
0
people found
this helpful
this helpful
I choose Hannells as they had success selling other apartments in my block with good results.
I was nervous at first with being a Derby agent and my home was not in the same area. There was no concern whatsoever.
Nicola was superb and helped ...
read full review
read full review
Comment on agent fees
Normal price compared to other agents and no upfront fee required.
Was this helpful?
Yes
Yes
Jan 29, 2018
View all comments
(1)
It was so nice to read your review and kind words thank you for taking the time to give us your feedback. It was a pleasure to help you move & we all wish you every happiness in your new home. We hope we can assist you again in the future. Kind regards Nicola ...
Jan 27,2018
Jan 27,2018
0
people found
this helpful
this helpful
Excellent service from beginning to end of sale, I was kept informed every step of the way and after a sale fell through, was reassured that a sale would happen....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 29, 2018
View all comments
(1)
Thank you for giving Hannells the opportunity to sell your property, its never ideal when a sale falls through, but the team here at Allestree do all they can to get the property re sold, we are happy we were able to assist you in your move. Kind regards Nicola & The Allestree team ...
Jan 27,2018
Jan 27,2018
0
people found
this helpful
this helpful
Wow.... I have to say I have had the best experience so far. Today I found a house I fell in love with and went to the branch. Martin, who was currently on his lunch break, offered to take us straight round to view it ...
read full review
read full review
Comment on agent fees
As I have only just placed an offer on a house I can’t comment on these as I haven’t gotten that far.
Was this helpful?
Yes
Yes
Jan 27,2018
Jan 27,2018
0
people found
this helpful
this helpful
We used Hannells to sell a bungalow in Allestree recently. The service was excellent from start to finish. Our main contact was Amy but we came in contact with several others including Nicola, and the communications throughout were clear, conscientious and very professional....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29, 2018
View all comments
(1)
Thank you Paul for taking the time to write a review and your comments it is always a pleasure for myself and the team to read, thank you for giving us the opportunity to sell the property for you. Kind regards Nicola ...
Jan 26,2018
Jan 26,2018
0
people found
this helpful
this helpful
After failing to sell my property for 2 years a friend recommended nicola at hannells.
The idea put me off since I'm from chesterfield but I still went ahead and was the best choice I've made with in 3 weeks the property had sstc. Due to A ...
read full review
read full review
Comment on agent fees
Really good happy with fees
Was this helpful?
Yes
Yes
Jan 26, 2018
View all comments
(1)
Hi Callum
Thank you so much for taking the time to write such a great review of your experience with Hannells. We are on a mission to provide all of our customers with a "Moving Experience"
From the whole team here at Allestree, I would like to thank you for choosing to move with Hannells and we sincerely hope that we can be of service to you again some time. Kind regards Nicola ...
Jan 26,2018
Jan 26,2018
3
people found
this helpful
this helpful
I have had a long term tenant for 22 years and 3 years ago decided to go with Hannells.I have been very happy with the customer service and feedback i have received from the team at Pride Park. I would especially like to mention Samantha Prime ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 05, 2018
View all comments
(1)
Hi Tina, Thank you for your lovely review. This means so much to myself and the team at lettings that you are happy with the service you have received. We hope we can do business with you in the future! All the best and Kind Regards Hollie and the team at Lettings. ...
Jan 26,2018
Jan 26,2018
0
people found
this helpful
this helpful
Nicola and Amy where both great with me and the house sale . At a very hard time in my life . made my house sale as easy as they could...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26, 2018
View all comments
(1)
Hi Jon
Thank you for your feedback & taking the time to write a review. We were pleased to be able to help you achieve a sale on your property & make the whole process a smooth one for you. Kind regards Nicola and the team at Allestree ...
Jan 26,2018
Jan 26,2018
0
people found
this helpful
this helpful
I would just like to thank Amy and Nicola for their outstanding service. We sold our house quite quickly but that was just the start of the excellent service we've received , Nicola helped us to secure our new home, and Amy supported and nursed us ...
read full review
read full review
Comment on agent fees
Reasonable fees
Was this helpful?
Yes
Yes
Jan 26, 2018
View all comments
(1)
Thank you Barbara for taking the time to write your review on your house selling experience, I and the whole team at Allestree would like to thank you for choosing us to sell your property and wish you many years of happiness in your new home. Kind regards Nicola ...
Jan 26,2018
Jan 26,2018
2
people found
this helpful
this helpful
Outstanding, I would highly recommend! We sold our property within days of it going live onto the market. The team was amazing, we were very happy with our photos - James did a great job. Every member of staff went above and beyond for us, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26, 2018
View all comments
(1)
We are over the moon you would highly recommend us and have received an outstanding service. We really appreciate your comments. You have made the whole team at Chellaston Hannells very proud. Thank you! ...
Jan 26,2018
Jan 26,2018
0
people found
this helpful
this helpful
Nicola came to value our home, the decision to move was with some trepidation after living in the house for 30 years. After viewing our house Nicola sat us down and asked us why we wanted to move, the reason was simple as it was time ...
read full review
read full review
Comment on agent fees
Worth it
Was this helpful?
Yes
Yes
Jan 26, 2018
View all comments
(1)
Thank you for your kind words and reviewing our services. It is always our aim at Hannells to give honest advice and to get the best possible price for our clients to help you to move on to your new chapter. We pride ourselves in high customer service values and were happy to help assist you in your house sale. Kind regards Nicola & the team at Allestree ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:14 PM 24/09/2018 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE73
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2021
Best Letting Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2021
Best Letting Agent in Derby
-
2023
Best Letting Agent in Midlands
