No description available.
Freedom Residential Lettings

2a Thornhill Park
Ashbrooke,Sunderland
Tyne and Wear
SR2 7JZ
0191 510 0337

Website not available

Properties for Sale
Properties to Rent

“ Excellent Customer Service... ”

Jun 23,2018
Minithumbup
By: 'Patricia'
Jun 23,2018
0 people found
this helpful
Their customer service is excellent. Whenever I have any questions Lexi responded to my questions promptly (mostly within a day). I am so glad that I chose them....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Happy Customer... ”

Jun 23,2018
Minithumbup
By: 'Eri'
Jun 23,2018
0 people found
this helpful
We lived for almost 2 years in a town-home managed by Freedom Lets. I can honestly say that they have been always very professional, very responsive, fair, and honest! From the move-in to move-out we have been always very happy with the service they provided! I ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“ Smooth Transaction... ”

May 22,2018
Minithumbup
By: 'Grant'
May 22,2018
0 people found
this helpful
This is the first time we are renting. Freedom answered all our questions/concerns unlike other property management companies. We had to move due to our new jobs and they took care of everything for us during the transition....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Proffessional... ”

Apr 17,2018
Minithumbup
By: 'Declan'
Apr 17,2018
0 people found
this helpful
I have rented from several property managers within the past 10 years and nobody compares to Freedom Lets. They embody what it means for a professional. Rent from these guys and you won't regret it....
read full review
Comment on agent fees
good
Was this helpful? Yes

“ First Experience... ”

Apr 05,2018
Minithumbup
By: 'jane'
Apr 05,2018
0 people found
this helpful
This was my first experience renting my beloved home in Sunderland and the experience has been very rewarding knowing that all the marketing, management, maintenance and financials are being cared for by a team of professionals....
read full review
Comment on agent fees
good
Was this helpful? Yes

“ Highly Recommend... ”

Mar 30,2018
Minithumbup
By: 'Emma'
Mar 30,2018
0 people found
this helpful
I highly recommend Freedom Lets for comprehensive management services and peace of mind. They are highly cohesive team of management service professionals with high standards of performance and communication....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2018
Minithumbdown
By: 'Annoyed and disappointed!'
Feb 27,2018
0 people found
this helpful
Do Landlords realise that your property cannot be viewed at a weekend? I have weekends only to travel to Sunderland to look at property. Wanted to view three with Freedom but the answer was just no. No attempt or effort made to arrange anything just... ...
read full review
Was this helpful? Yes
Feb 05,2018
Minithumbup
By: 'Serah'
Feb 05,2018
0 people found
this helpful
Freedom Lets- always very easy to get a hold of someone in the office, quick replies to emails and very accommodating to my busy work schedule. Their staffs are very professional and attentive during a maintenance check. I would definitely recommend Freedom Lets to my ...
read full review
Comment on agent fees
GOOD
Was this helpful? Yes
Jan 28,2018
Minithumbup
By: 'Rebecca'
Jan 28,2018
0 people found
this helpful
I signed up with Freedom Lets this June to rent my property. They were patient with me while I made improvements to the condo over the next two months while they showed it to prospective tenants. They found the perfect tenants while honoring the fair ...
read full review
Was this helpful? Yes
Jan 09,2018
Minithumbup
By: 'Dorothy'
Jan 09,2018
0 people found
this helpful
After a fairly extensive search for good property managers in Sunderland, I reached out to Freedom Lets for three reasons: their reputation, their embracing of modern tech to provide a good user experience for tenant and landlord, and their clear commitment to giving a hassle-free ...
read full review
Comment on agent fees
good
Was this helpful? Yes
Nov 22,2017
Minithumbup
By: 'Sarah Greene'
Nov 22,2017
0 people found
this helpful
I was relocated to Washington by my company and people said the housing market is tough. Well I got spoiled because Freedom Lets had a very inexpensive property right next to my job. They also had a super-fast(in 3 days) turnover for applicants. They lay ...
read full review
Comment on agent fees
good
Was this helpful? Yes
Nov 20,2017
Minithumbdown
By: 'AV'
Nov 20,2017
4 people found
this helpful
WORST AGENCY EVER.. They will try to get every every penny from you and they will not do anything when something is broken. Many, many empty promises to persuade you to rent the house and then nothing. Be careful, their strategy is to fool you, ...
read full review
Comment on agent fees
BAD! The deposit is not deposit but a proper payment.
Was this helpful? Yes
Oct 28,2017
Minithumbup
By: 'Alex Richardson'
Oct 28,2017
0 people found
this helpful
These guys at Freedom are very professional and helpful! They have greatly surpassed my expectations!!! Three flats Let in 1 weekend after my my original agent had been sitting on them for months! I highly recommend them!!!...
read full review
Comment on agent fees
GOOD
Was this helpful? Yes
Oct 01,2017
Minithumbdown
By: 'Vicky'
Oct 01,2017
3 people found
this helpful
I am a former resident and was told that I would receive my deposit back within 30 days (which in itself is ridiculous) on the 18th of August. I must also note that I left the property on the 7-8th of August and was not ...
read full review
Comment on agent fees
The fees were acceptable, however the deposit refund is inexcusable.
Was this helpful? Yes
Sep 13,2017
Minithumbup
By: 'Cameron'
Sep 13,2017
0 people found
this helpful
All my interactions with Freedom Lets have been positive. They are great at providing feedback and have always ensured that everything has run smoothly for me. Friendly staff. Great service....
read full review
Was this helpful? Yes
Sep 02,2017
Minithumbup
By: 'Chloe'
Sep 02,2017
0 people found
this helpful
Freedom Lets were more than happy to answer my questions and help me arrange a viewing at a mutually convenient time. Unfortunately, someone else applied for the same apartment as me (but a few hours earlier) and I understand they put a deposit down. Freedom ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2017
Minithumbup
By: 'Malcolm Frey'
Aug 25,2017
1 people found
this helpful
I recently instructed Freedom to manage the rental of one of my townhouses. They quickly got everything prepared, dealt with all the marketing and the enquiries, and I'm pleased to say that as of this week the property is now occupied. I have found them ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 22,2017
Minithumbup
By: 'Matt'
Aug 22,2017
1 people found
this helpful
I just went through the process of refurbing my property and decided to rent it out instead of selling it. And Freedom Lets did a superb job! Their communication was frequent and informative. The listing was well-written with great pictures - no wonder the property ...
read full review
Comment on agent fees
GOOD
Was this helpful? Yes
Aug 19,2017
Minithumbdown
By: 'David Harrison'
Aug 19,2017
3 people found
this helpful
Was happy with the agents until it came to getting my deposit back. They were on hand for the majority of issues and i was going to be leaving a 4 or 5 star review. But as with many students, letting agents love screwing you over and ...
read full review
Comment on agent fees
Bad as deposits arent deposits, they are payments
Was this helpful? Yes
Aug 16,2017
Minithumbup
By: 'Eric'
Aug 16,2017
1 people found
this helpful
Sometimes I forget that I'm actually renting my property, it feels like I own it! Freedom's staff are amazing and always take care of everything if I need it. If there is a problem, it always gets fixed quickly and they keep me updated along ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 15,2017
Minithumbdown
By: 'Michael'
Aug 15,2017
5 people found
this helpful
Was warned about Freedom Lets before I moved in, but thought it must have been exaggerated as no way could they be that bad. Well, they are comfortably the worst letting agents I've ever had to deal with. Leaking boilers, a bath-tub full of dried ...
read full review
Was this helpful? Yes
Aug 09,2017
Minithumbup
By: 'Just me'
Aug 09,2017
1 people found
this helpful
I was happy with the property I rented, it was a nice area and the staff were helpfull when I did have maintainance problem it was fixed pretty quickly. Have now moved on to buy my own place with my other half but have no ...
read full review
Comment on agent fees
Fair rates
Was this helpful? Yes
Apr 03,2017
Minithumbdown
By: 'Student Number 11'
Apr 03,2017
1 people found
this helpful
HORRIBLE COMPANY AND STAFF! STAY AWAY! To all students thinking of using freedom lets, DONT! On the first night of moving in we had multiple gas leaks. When the maintenance man came to fix it he told us there was no leaks. Bare in mind ...
read full review
Comment on agent fees
Whatever price they charge it is unfair, from my experience they should have to pay you.
Was this helpful? Yes
Nov 27,2014
Minithumbup
By: 'Jen'
Nov 27,2014
0 people found
this helpful
I found Freedom to be very helpful. Nothing was too much trouble for them. I would recommend their services! If you're a student looking for a decent place to stay that includes all the bills and is affordable, my advice is to check them out....
read full review
Was this helpful? Yes
Aug 15,2014
Minithumbdown
By: 'Sunderland101'
Aug 15,2014
4 people found
this helpful
Horrible agency would seriously avoid it at all costs, had an awful experience with them and can't find a single review on the internet anywhere were they've been given more than 1 star I'm so annoyed at my self for not looking for a review before ...
read full review
What agent could do to change your mind?
Been a completely different set of people and agency : )
Attached Files
Comment on agent fees
There tenancy agreement is laughable want money off you for everything the do and will squeeze every penny they can get.
Was this helpful? Yes
By: Liam
May 04, 2017
View all comments (1)
Hi, I am extremely sorry about you're experience with your let. If possible could you list the problems you have had that you feel were not resolved so we can improve service for future tennants and see where we went wrong. Kind regards Best of luck in the future ...
Jun 02,2014
Minithumbdown
By: 'Ms Kyle'
Jun 02,2014
3 people found
this helpful
Absolutely Avoid this agency! We had a nightmare of a time throughout our tenancy and I hope no one else finds themselves at their mercy. As long as you have no problems and stay quiet you'll have no issue with them. But when we needed ...
read full review
Was this helpful? Yes
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 10 7 0 0 0 0 0 1

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Firm Widgets

My widgets

Opening hours




Find the Best Agent to
Sell or Rent Your Home