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2a Thornhill Park
Ashbrooke,Sunderland
Tyne and Wear
SR2 7JZ
0191 510 0337

 
Website not available Properties for sale
Properties for rent
Oct 28,2017
Minithumbup
By: 'Alex Richardson'
Oct 28,2017
0 people found
this helpful
These guys at Freedom are very professional and helpful! They have greatly surpassed my expectations!!! Three flats Let in 1 weekend after my my original agent had been sitting on them for months! I highly recommend them!!!...
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Comment on agent fees
GOOD
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Oct 01,2017
Minithumbdown
By: 'Vicky'
Oct 01,2017
1 people found
this helpful
I am a former resident and was told that I would receive my deposit back within 30 days (which in itself is ridiculous) on the 18th of August. I must also note that I left the property on the 7-8th of August and was not told by the company that I needed to ring them once I leave the property in order to receive instructions on how to get your deposit back, leaving my my money to come back to me even later than it could have been, which is absolutely ridiculous and irresponsible of the agency It ...
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Comment on agent fees
The fees were acceptable, however the deposit refund is inexcusable.
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Sep 13,2017
Minithumbup
By: 'Cameron'
Sep 13,2017
0 people found
this helpful
All my interactions with Freedom Lets have been positive. They are great at providing feedback and have always ensured that everything has run smoothly for me. Friendly staff. Great service....
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Sep 02,2017
Minithumbup
By: 'Chloe'
Sep 02,2017
0 people found
this helpful
Freedom Lets were more than happy to answer my questions and help me arrange a viewing at a mutually convenient time. Unfortunately, someone else applied for the same apartment as me (but a few hours earlier) and I understand they put a deposit down. Freedom made me aware of this and then automatically refunded my application fee immediately. They have lots of other places available, so no doubt I'll eventually rent through them. I will of course provide an updated review if and when I secur...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2017
Minithumbup
By: 'Malcolm Frey'
Aug 25,2017
1 people found
this helpful
I recently instructed Freedom to manage the rental of one of my townhouses. They quickly got everything prepared, dealt with all the marketing and the enquiries, and I'm pleased to say that as of this week the property is now occupied. I have found them to be a very well-run, responsive, and professional firm who are committed to getting the job done properly. They have great systems in place to ensure everything is well handled when it comes to processing rents and fees and communication ...
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Comment on agent fees
Good
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Aug 22,2017
Minithumbup
By: 'Matt'
Aug 22,2017
1 people found
this helpful
I just went through the process of refurbing my property and decided to rent it out instead of selling it. And Freedom Lets did a superb job! Their communication was frequent and informative. The listing was well-written with great pictures - no wonder the property had multiple offers on it within the space of 2 days! I'm thrilled with the service I received and would definitely use them again....
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Comment on agent fees
GOOD
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Aug 19,2017
Minithumbdown
By: 'David Harrison'
Aug 19,2017
2 people found
this helpful
Was happy with the agents until it came to getting my deposit back. They were on hand for the majority of issues and i was going to be leaving a 4 or 5 star review. But as with many students, letting agents love screwing you over and putting you to the bottom of your priority list. Was told it would take 30 days max to get the deposit back, its been more and still been no word back. Ive phone nearly everyday about its whereabouts just to be told, its on its way. This has cost me a new job, and...
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Comment on agent fees
Bad as deposits arent deposits, they are payments
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Aug 16,2017
Minithumbup
By: 'Eric'
Aug 16,2017
1 people found
this helpful
Sometimes I forget that I'm actually renting my property, it feels like I own it! Freedom's staff are amazing and always take care of everything if I need it. If there is a problem, it always gets fixed quickly and they keep me updated along the way. Thanks guys!...
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Comment on agent fees
Good
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Aug 15,2017
Minithumbdown
By: 'Michael'
Aug 15,2017
2 people found
this helpful
Was warned about Freedom Lets before I moved in, but thought it must have been exaggerated as no way could they be that bad. Well, they are comfortably the worst letting agents I've ever had to deal with. Leaking boilers, a bath-tub full of dried paint stains, no hot water for 5 month, faulty lights/Windows/radiators. 1 handyman who didn't look comfortable tying his laces never mind maintaining a property. Took the best part of 4 month to get my deposit back after ringing pretty much every o...
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Aug 09,2017
Minithumbup
By: 'Just me'
Aug 09,2017
1 people found
this helpful
I was happy with the property I rented, it was a nice area and the staff were helpfull when I did have maintainance problem it was fixed pretty quickly. Have now moved on to buy my own place with my other half but have no complaints about the flat....
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Comment on agent fees
Fair rates
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Apr 03,2017
Minithumbdown
By: 'Student Number 11'
Apr 03,2017
0 people found
this helpful
HORRIBLE COMPANY AND STAFF! STAY AWAY! To all students thinking of using freedom lets, DONT! On the first night of moving in we had multiple gas leaks. When the maintenance man came to fix it he told us there was no leaks. Bare in mind we had the emergency gas people round at 2 AM who told us there were 2 leaks. This was a sign of things to come as we discovered things wrong all of the house and the staff were what I would consider completely useless. Freedom Lets clearly has a lack of professi...
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Comment on agent fees
Whatever price they charge it is unfair, from my experience they should have to pay you.
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Nov 27,2014
Minithumbup
By: 'Jen'
Nov 27,2014
0 people found
this helpful
I found Freedom to be very helpful. Nothing was too much trouble for them. I would recommend their services! If you're a student looking for a decent place to stay that includes all the bills and is affordable, my advice is to check them out....
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Aug 15,2014
Minithumbdown
By: 'Sunderland101'
Aug 15,2014
3 people found
this helpful
Horrible agency would seriously avoid it at all costs, had an awful experience with them and can't find a single review on the internet anywhere were they've been given more than 1 star I'm so annoyed at my self for not looking for a review before going the through with the renting of the property it would have definitely saved me all the hassle I've had with them because I would have seen that their obviously not a good business to go with, shocking how the staff speak to you and treat you jus...
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What agent could do to change your mind?
Been a completely different set of people and agency : )
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Comment on agent fees
There tenancy agreement is laughable want money off you for everything the do and will squeeze every penny they can get.
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By: Liam
May 04, 2017
View all comments (1)
Hi, I am extremely sorry about you're experience with your let. If possible could you list the problems you have had that you feel were not resolved so we can improve service for future tennants and see where we went wrong. Kind regards Best of luck in the future ...
Jun 02,2014
Minithumbdown
By: 'Ms Kyle'
Jun 02,2014
2 people found
this helpful
Absolutely Avoid this agency! We had a nightmare of a time throughout our tenancy and I hope no one else finds themselves at their mercy. As long as you have no problems and stay quiet you'll have no issue with them. But when we needed them (which was a lot) they only knew how to make a bad situation worse. There were times I could of phoned the police on numerous occasions and I would of had every right. We have rented from a few agency's now and I have experienced nothing like them! Norm...
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