“Ridiculous company. Avoid at all costs...”
1 Star Review
Jan 23,2019
By:
'Rob'
Jan 23,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SR5
Lettings (as a Tenant)
Postcode: SR5
0
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Rented a property from them for a year. They gave me the wrong gas card when I moved in and after I put money on it, they brought the correct one over and didn't even apologise. A few issues with the downstairs neighbours so moved ...
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“Terrible..most 5 star reviews on here are fake...”
1 Star Review
Sep 06,2018
By:
'Avoid'
Sep 06,2018
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: SR2
Lettings (as a Tenant)
Rent PCM: £550
Postcode: SR2
0
people found
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This company is horrific. Unprofessional, no aftercare whatsoever and once they have your money they are quite happy to leave you living in squalid conditions. Please, please, please do not use Freedom Lets....
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Comment on agent fees
Shocking
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1 Star Review
Aug 02,2018
By:
'sunderland25'
Aug 02,2018
Services: Lettings (as a Tenant)
Rent PCM: £480
Would you recommend?: Yes
Postcode: SR27
Lettings (as a Tenant)
Rent PCM: £480
Postcode: SR27
1
people found
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Avoid this letting agency at all costs! Worst I have ever dealt with in my life. Nothing but stress from word go. Full of promises when signing the lease about painting the property etc but nothing done the full 2 years I had lived there and ...
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Comment on agent fees
Fees were steep!
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“Excellent Customer Service...”
5 Star Review
Jun 23,2018
By:
'Patricia'
Jun 23,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR2
Lettings (as a Landlord)
Postcode: SR2
0
people found
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Their customer service is excellent. Whenever I have any questions Lexi responded to my questions promptly (mostly within a day). I am so glad that I chose them....
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Good
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5 Star Review
Jun 23,2018
By:
'Eri'
Jun 23,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR2
Lettings (as a Tenant)
Postcode: SR2
0
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We lived for almost 2 years in a town-home managed by Freedom Lets. I can honestly say that they have been always very professional, very responsive, fair, and honest! From the move-in to move-out we have been always very happy with the service they provided! I ...
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good
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5 Star Review
May 22,2018
By:
'Grant'
May 22,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR4
Lettings (as a Tenant)
Postcode: SR4
0
people found
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This is the first time we are renting. Freedom answered all our questions/concerns unlike other property management companies. We had to move due to our new jobs and they took care of everything for us during the transition....
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Good
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5 Star Review
Apr 17,2018
By:
'Declan'
Apr 17,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR1
Lettings (as a Tenant)
Postcode: SR1
0
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I have rented from several property managers within the past 10 years and nobody compares to Freedom Lets. They embody what it means for a professional. Rent from these guys and you won't regret it....
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good
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5 Star Review
Apr 05,2018
By:
'jane'
Apr 05,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR4
Lettings (as a Landlord)
Postcode: SR4
0
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This was my first experience renting my beloved home in Sunderland and the experience has been very rewarding knowing that all the marketing, management, maintenance and financials are being cared for by a team of professionals....
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good
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5 Star Review
Mar 30,2018
By:
'Emma'
Mar 30,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR1
Lettings (as a Landlord)
Postcode: SR1
0
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I highly recommend Freedom Lets for comprehensive management services and peace of mind. They are highly cohesive team of management service professionals with high standards of performance and communication....
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Good
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“Do Landlords realise that your property cannot be viewed at ......”
1 Star Review
Feb 27,2018
By:
'Annoyed'
Feb 27,2018
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SR2
Lettings (Prospective customer)
Postcode: SR2
0
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Do Landlords realise that your property cannot be viewed at a weekend? I have weekends only to travel to Sunderland to look at property. Wanted to view three with Freedom but the answer was just no.
No attempt or effort made to arrange anything just... ...
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“Freedom Lets- always very easy to get a hold of ......”
5 Star Review
Feb 05,2018
By:
'Serah'
Feb 05,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR2
Lettings (as a Tenant)
Postcode: SR2
0
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Freedom Lets- always very easy to get a hold of someone in the office, quick replies to emails and very accommodating to my busy work schedule. Their staffs are very professional and attentive during a maintenance check. I would definitely recommend Freedom Lets to my ...
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Comment on agent fees
GOOD
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“I signed up with Freedom Lets this June to rent ......”
5 Star Review
Jan 28,2018
By:
'Rebecca'
Jan 28,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NE29
Lettings (as a Landlord)
Postcode: NE29
0
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I signed up with Freedom Lets this June to rent my property. They were patient with me while I made improvements to the condo over the next two months while they showed it to prospective tenants. They found the perfect tenants while honoring the fair ...
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“After a fairly extensive search for good property managers in ......”
5 Star Review
Jan 09,2018
By:
'Dorothy'
Jan 09,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR4
Lettings (as a Landlord)
Postcode: SR4
0
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After a fairly extensive search for good property managers in Sunderland, I reached out to Freedom Lets for three reasons: their reputation, their embracing of modern tech to provide a good user experience for tenant and landlord, and their clear commitment to giving a hassle-free ...
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good
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“I was relocated to Washington by my company and people ......”
5 Star Review
Nov 22,2017
By:
'Sarah'
Nov 22,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR4
Lettings (as a Tenant)
Postcode: SR4
0
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I was relocated to Washington by my company and people said the housing market is tough. Well I got spoiled because Freedom Lets had a very inexpensive property right next to my job. They also had a super-fast(in 3 days) turnover for applicants. They lay ...
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good
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“WORST AGENCY EVER.. They will try to get every every ......”
1 Star Review
Nov 20,2017
By:
'AV'
Nov 20,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SR4
Lettings (as a Tenant)
Postcode: SR4
5
people found
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WORST AGENCY EVER.. They will try to get every every penny from you and they will not do anything when something is broken. Many, many empty promises to persuade you to rent the house and then nothing. Be careful, their strategy is to fool you, ...
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Comment on agent fees
BAD! The deposit is not deposit but a proper payment.
5
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“These guys at Freedom are very professional and helpful! They ......”
5 Star Review
Oct 28,2017
By:
'Alex'
Oct 28,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR2
Lettings (as a Landlord)
Postcode: SR2
0
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These guys at Freedom are very professional and helpful! They have greatly surpassed my expectations!!! Three flats Let in 1 weekend after my my original agent had been sitting on them for months! I highly recommend them!!!...
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GOOD
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“I am a former resident and was told that I ......”
1 Star Review
Oct 01,2017
By:
'Vicky'
Oct 01,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SR7
Lettings (as a Tenant)
Postcode: SR7
3
people found
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I am a former resident and was told that I would receive my deposit back within 30 days (which in itself is ridiculous) on the 18th of August. I must also note that I left the property on the 7-8th of August and was not ...
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Comment on agent fees
The fees were acceptable, however the deposit refund is inexcusable.
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“All my interactions with Freedom Lets have been positive. They ......”
5 Star Review
Sep 13,2017
By:
'Cameron'
Sep 13,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR2
Lettings (as a Tenant)
Postcode: SR2
0
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All my interactions with Freedom Lets have been positive. They are great at providing feedback and have always ensured that everything has run smoothly for me.
Friendly staff. Great service....
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“Freedom Lets were more than happy to answer my questions ......”
5 Star Review
Sep 02,2017
By:
'Chloe'
Sep 02,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR2
Lettings (as a Tenant)
Postcode: SR2
0
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Freedom Lets were more than happy to answer my questions and help me arrange a viewing at a mutually convenient time.
Unfortunately, someone else applied for the same apartment as me (but a few hours earlier) and I understand they put a deposit down. Freedom ...
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Good
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“I recently instructed Freedom to manage the rental of one ......”
5 Star Review
Aug 25,2017
By:
'Malcolm'
Aug 25,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR2
Lettings (as a Landlord)
Postcode: SR2
1
people found
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I recently instructed Freedom to manage the rental of one of my townhouses. They quickly got everything prepared, dealt with all the marketing and the enquiries, and I'm pleased to say that as of this week the property is now occupied.
I have found them ...
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Good
1
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“I just went through the process of refurbing my property ......”
5 Star Review
Aug 22,2017
By:
'Matt'
Aug 22,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR3
Lettings (as a Landlord)
Postcode: SR3
1
people found
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I just went through the process of refurbing my property and decided to rent it out instead of selling it. And Freedom Lets did a superb job! Their communication was frequent and informative. The listing was well-written with great pictures - no wonder the property ...
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GOOD
1
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“Was happy with the agents until it came to getting ......”
2 Star Review
Aug 19,2017
By:
'David'
Aug 19,2017
Services: Lettings (as a Tenant)
Rent PCM: £75
Would you recommend?: No
Postcode: SR4
Lettings (as a Tenant)
Rent PCM: £75
Postcode: SR4
3
people found
this helpful
Was happy with the agents until it came to getting my deposit back. They were on hand for the majority of issues and i was going to be leaving a 4 or 5 star review. But as with many students, letting agents love screwing you over and ...
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Comment on agent fees
Bad as deposits arent deposits, they are payments
3
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“Sometimes I forget that I'm actually renting my property, it ......”
5 Star Review
Aug 16,2017
By:
'Eric'
Aug 16,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR7
Lettings (as a Tenant)
Postcode: SR7
1
people found
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Sometimes I forget that I'm actually renting my property, it feels like I own it! Freedom's staff are amazing and always take care of everything if I need it. If there is a problem, it always gets fixed quickly and they keep me updated along ...
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Good
1
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“Was warned about Freedom Lets before I moved in, but ......”
1 Star Review
Aug 15,2017
By:
'Michael'
Aug 15,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SR2
Lettings (as a Tenant)
Postcode: SR2
5
people found
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Was warned about Freedom Lets before I moved in, but thought it must have been exaggerated as no way could they be that bad.
Well, they are comfortably the worst letting agents I've ever had to deal with. Leaking boilers, a bath-tub full of dried ...
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“I was happy with the property I rented, it was ......”
5 Star Review
Aug 09,2017
By:
'Just'
Aug 09,2017
Services: Lettings (as a Tenant)
Rent PCM: £425
Would you recommend?: Yes
Postcode: SR3
Lettings (as a Tenant)
Rent PCM: £425
Postcode: SR3
1
people found
this helpful
I was happy with the property I rented, it was a nice area and the staff were helpfull when I did have maintainance problem it was fixed pretty quickly. Have now moved on to buy my own place with my other half but have no ...
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Comment on agent fees
Fair rates
1
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“HORRIBLE COMPANY AND STAFF! STAY AWAY!To all students thinking ......”
1 Star Review
Apr 03,2017
By:
'Student'
Apr 03,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SR4
Lettings (as a Tenant)
Postcode: SR4
1
people found
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HORRIBLE COMPANY AND STAFF! STAY AWAY!
To all students thinking of using freedom lets, DONT!
On the first night of moving in we had multiple gas leaks. When the maintenance man came to fix it he told us there was no leaks. Bare in mind ...
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Comment on agent fees
Whatever price they charge it is unfair, from my experience they should have to pay you.
1
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“I found Freedom to be very helpful. Nothing was too ......”
5 Star Review
Nov 27,2014
By:
'Jen'
Nov 27,2014
Services: Lettings (as a Tenant)
Rent PCM: £368
Would you recommend?: Yes
Postcode: SR2
Lettings (as a Tenant)
Rent PCM: £368
Postcode: SR2
0
people found
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I found Freedom to be very helpful. Nothing was too much trouble for them. I would recommend their services! If you're a student looking for a decent place to stay that includes all the bills and is affordable, my advice is to check them out....
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“Horrible agency would seriously avoid it at all costs, had ......”
1 Star Review
Aug 15,2014
By:
'Sunderland101'
Aug 15,2014
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: SR1
Lettings (as a Tenant)
Rent PCM: £450
Postcode: SR1
4
people found
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Horrible agency would seriously avoid it at all costs, had an awful experience with them and can't find a single review on the internet anywhere were they've been given more than 1 star I'm so annoyed at my self for not looking for a review before ...
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What agent could do to change your mind?
Been a completely different set of people and agency : )
Attached Filesnbsp;
Comment on agent fees
There tenancy agreement is laughable want money off you for everything the do and will squeeze every penny they can get.
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“Absolutely Avoid this agency!We had a nightmare of a ......”
1 Star Review
Jun 02,2014
By:
'Ms'
Jun 02,2014
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: SR2
Lettings (as a Tenant)
Rent PCM: £500
Postcode: SR2
3
people found
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Absolutely Avoid this agency!
We had a nightmare of a time throughout our tenancy and I hope no one else finds themselves at their mercy.
As long as you have no problems and stay quiet you'll have no issue with them. But when we needed ...
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Kind regards
Best of luck in the future