Freedom Residential Lettings
Sunderland, SR2
3.5/5, 29 reviews
66% recommended
89% lettings valuation accuracy
75% lettings fee satisfaction



Property Features


“Ridiculous company. Avoid at all costs...”

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Jan 23,2019
Minithumbdown
By: 'Rob'
Jan 23,2019
0 people found
this helpful
Rented a property from them for a year. They gave me the wrong gas card when I moved in and after I put money on it, they brought the correct one over and didn't even apologise. A few issues with the downstairs neighbours so moved somewhere else and my standing order came out my account. 3 weeks later and after several emails, I haven't received the money and they couldn't care less. They seem to just want money and don't care about the people who rent with them. Do not recommend.
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By: Laura
Jun 11, 2019
This letting agency is an absolute joke. Let them selves into the house when ever they like as they do not think they need permission. However it is very illegal to do this. They have also let themselves into the property that my partner lives in today while he was at work and left all of the doors wide open. House is falling apart, has single glazing windows and there is water coming from the bathroom light, so the bathroom is now out of use. And they are refusing to do anything about this. My partner has been left without any wardrobes in his bedroom because they refuse to acknowledge the email that he sent them in September!! If you are thinking about going with this letting agency, think again. Most unprofessional people I have ever come across in my life.
By: FreedomLets
Jan 23, 2019
With all due respect Miss Dawson, your version of events is inaccurate. The card we gave you was given to us by the previous tenant. We do not know why the meter did not accept it. We then very kindly organised a replacement for you which is something the tenant is typically responsible for. In adition, you could have very easily called the supplier to have your funds credited back to you.

You also claim that you moved out owning to issues with the neighbours downstairs, yet it was observed that you were not living at the property for a considerable time prior to the issue with them occurring. We also have limited control over the actions of those who reside in our properties.

In terms of your rent overpayment, it is your responsibility to manage your standing order and you failed to do so. We manage almost 400 properties, which as you will appreciate involves much administration on our part. Refunding an overpayment is not as straight forward as you seem to think.

For your information, the refund has now been processed. Please check your account. We note that you first made a refund request on 14th Jan, and it was processed today, being 23rd. That is a turnover of 9 days, including weekends, which is not unreasonable. 9 days, is not 3 weeks.

Thank you for taking the time to write a review, and we wish you all the very best in the future.

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Opening Hours
Address

Freedom Residential Lettings
2a Thornhill Park
Ashbrooke,Sunderland
Tyne and Wear
SR2 7JZ
0191 510 0337

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 89% 75% £368 £550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 11 9 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings
Latest Properties

No Properties

“Ridiculous company. Avoid at all costs...”

Share on :
Jan 23,2019
Minithumbdown
By: 'Rob'
Jan 23,2019
0 people found
this helpful
Rented a property from them for a year. They gave me the wrong gas card when I moved in and after I put money on it, they brought the correct one over and didn't even apologise. A few issues with the downstairs neighbours so moved ...
read full review
Was this helpful? Yes
By: Laura
Jun 11, 2019
View all comments (2)
This letting agency is an absolute joke. Let them selves into the house when ever they like as they do not think they need permission. However it is very illegal to do this. They have also let themselves into the property that my partner lives in today while he was at work and left all of the doors wide open. House is falling apart, has single glazing windows and there is water coming from the bathroom light, so the bathroom is now out of use. And they are refusing to do anything about this. My ...

“Terrible..most 5 star reviews on here are fake...”

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Sep 06,2018
Minithumbdown
By: 'Avoid'
Sep 06,2018
0 people found
this helpful
This company is horrific. Unprofessional, no aftercare whatsoever and once they have your money they are quite happy to leave you living in squalid conditions. Please, please, please do not use Freedom Lets....
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Comment on agent fees
Shocking
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“AVOID AVOID AVOID...”

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Aug 02,2018
Minithumbup
By: 'sunderland25'
Aug 02,2018
1 people found
this helpful
Avoid this letting agency at all costs! Worst I have ever dealt with in my life. Nothing but stress from word go. Full of promises when signing the lease about painting the property etc but nothing done the full 2 years I had lived there and ...
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Comment on agent fees
Fees were steep!
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“Excellent Customer Service...”

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Jun 23,2018
Minithumbup
By: 'Patricia'
Jun 23,2018
0 people found
this helpful
Their customer service is excellent. Whenever I have any questions Lexi responded to my questions promptly (mostly within a day). I am so glad that I chose them....
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Comment on agent fees
Good
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By: Daniel Olteanu
Oct 09, 2020
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They shut down because they are a big scam ...

“Happy Customer...”

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Jun 23,2018
Minithumbup
By: 'Eri'
Jun 23,2018
0 people found
this helpful
We lived for almost 2 years in a town-home managed by Freedom Lets. I can honestly say that they have been always very professional, very responsive, fair, and honest! From the move-in to move-out we have been always very happy with the service they provided! I ...
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Comment on agent fees
good
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“Smooth Transaction...”

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May 22,2018
Minithumbup
By: 'Grant'
May 22,2018
0 people found
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This is the first time we are renting. Freedom answered all our questions/concerns unlike other property management companies. We had to move due to our new jobs and they took care of everything for us during the transition....
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Comment on agent fees
Good
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“Proffessional...”

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Apr 17,2018
Minithumbup
By: 'Declan'
Apr 17,2018
0 people found
this helpful
I have rented from several property managers within the past 10 years and nobody compares to Freedom Lets. They embody what it means for a professional. Rent from these guys and you won't regret it....
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Comment on agent fees
good
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“First Experience...”

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Apr 05,2018
Minithumbup
By: 'jane'
Apr 05,2018
0 people found
this helpful
This was my first experience renting my beloved home in Sunderland and the experience has been very rewarding knowing that all the marketing, management, maintenance and financials are being cared for by a team of professionals....
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Comment on agent fees
good
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“Highly Recommend...”

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Mar 30,2018
Minithumbup
By: 'Emma'
Mar 30,2018
0 people found
this helpful
I highly recommend Freedom Lets for comprehensive management services and peace of mind. They are highly cohesive team of management service professionals with high standards of performance and communication....
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Comment on agent fees
Good
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“Do Landlords realise that your property cannot be viewed at ......”

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Feb 27,2018
Minithumbdown
By: 'Annoyed'
Feb 27,2018
0 people found
this helpful
Do Landlords realise that your property cannot be viewed at a weekend? I have weekends only to travel to Sunderland to look at property. Wanted to view three with Freedom but the answer was just no. No attempt or effort made to arrange anything just... ...
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“Freedom Lets- always very easy to get a hold of ......”

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Feb 05,2018
Minithumbup
By: 'Serah'
Feb 05,2018
0 people found
this helpful
Freedom Lets- always very easy to get a hold of someone in the office, quick replies to emails and very accommodating to my busy work schedule. Their staffs are very professional and attentive during a maintenance check. I would definitely recommend Freedom Lets to my ...
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Comment on agent fees
GOOD
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“I signed up with Freedom Lets this June to rent ......”

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Jan 28,2018
Minithumbup
By: 'Rebecca'
Jan 28,2018
0 people found
this helpful
I signed up with Freedom Lets this June to rent my property. They were patient with me while I made improvements to the condo over the next two months while they showed it to prospective tenants. They found the perfect tenants while honoring the fair ...
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“After a fairly extensive search for good property managers in ......”

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Jan 09,2018
Minithumbup
By: 'Dorothy'
Jan 09,2018
0 people found
this helpful
After a fairly extensive search for good property managers in Sunderland, I reached out to Freedom Lets for three reasons: their reputation, their embracing of modern tech to provide a good user experience for tenant and landlord, and their clear commitment to giving a hassle-free ...
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Comment on agent fees
good
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“I was relocated to Washington by my company and people ......”

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Nov 22,2017
Minithumbup
By: 'Sarah'
Nov 22,2017
0 people found
this helpful
I was relocated to Washington by my company and people said the housing market is tough. Well I got spoiled because Freedom Lets had a very inexpensive property right next to my job. They also had a super-fast(in 3 days) turnover for applicants. They lay ...
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Comment on agent fees
good
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“WORST AGENCY EVER.. They will try to get every every ......”

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Nov 20,2017
Minithumbdown
By: 'AV'
Nov 20,2017
5 people found
this helpful
WORST AGENCY EVER.. They will try to get every every penny from you and they will not do anything when something is broken. Many, many empty promises to persuade you to rent the house and then nothing. Be careful, their strategy is to fool you, ...
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Comment on agent fees
BAD! The deposit is not deposit but a proper payment.
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“These guys at Freedom are very professional and helpful! They ......”

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Oct 28,2017
Minithumbup
By: 'Alex'
Oct 28,2017
0 people found
this helpful
These guys at Freedom are very professional and helpful! They have greatly surpassed my expectations!!! Three flats Let in 1 weekend after my my original agent had been sitting on them for months! I highly recommend them!!!...
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Comment on agent fees
GOOD
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“I am a former resident and was told that I ......”

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Oct 01,2017
Minithumbdown
By: 'Vicky'
Oct 01,2017
3 people found
this helpful
I am a former resident and was told that I would receive my deposit back within 30 days (which in itself is ridiculous) on the 18th of August. I must also note that I left the property on the 7-8th of August and was not ...
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Comment on agent fees
The fees were acceptable, however the deposit refund is inexcusable.
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“All my interactions with Freedom Lets have been positive. They ......”

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Sep 13,2017
Minithumbup
By: 'Cameron'
Sep 13,2017
0 people found
this helpful
All my interactions with Freedom Lets have been positive. They are great at providing feedback and have always ensured that everything has run smoothly for me. Friendly staff. Great service....
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“Freedom Lets were more than happy to answer my questions ......”

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Sep 02,2017
Minithumbup
By: 'Chloe'
Sep 02,2017
0 people found
this helpful
Freedom Lets were more than happy to answer my questions and help me arrange a viewing at a mutually convenient time. Unfortunately, someone else applied for the same apartment as me (but a few hours earlier) and I understand they put a deposit down. Freedom ...
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Comment on agent fees
Good
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“I recently instructed Freedom to manage the rental of one ......”

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Aug 25,2017
Minithumbup
By: 'Malcolm'
Aug 25,2017
1 people found
this helpful
I recently instructed Freedom to manage the rental of one of my townhouses. They quickly got everything prepared, dealt with all the marketing and the enquiries, and I'm pleased to say that as of this week the property is now occupied. I have found them ...
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Comment on agent fees
Good
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“I just went through the process of refurbing my property ......”

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Aug 22,2017
Minithumbup
By: 'Matt'
Aug 22,2017
1 people found
this helpful
I just went through the process of refurbing my property and decided to rent it out instead of selling it. And Freedom Lets did a superb job! Their communication was frequent and informative. The listing was well-written with great pictures - no wonder the property ...
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Comment on agent fees
GOOD
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“Was happy with the agents until it came to getting ......”

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Aug 19,2017
Minithumbdown
By: 'David'
Aug 19,2017
3 people found
this helpful
Was happy with the agents until it came to getting my deposit back. They were on hand for the majority of issues and i was going to be leaving a 4 or 5 star review. But as with many students, letting agents love screwing you over and ...
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Comment on agent fees
Bad as deposits arent deposits, they are payments
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“Sometimes I forget that I'm actually renting my property, it ......”

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Aug 16,2017
Minithumbup
By: 'Eric'
Aug 16,2017
1 people found
this helpful
Sometimes I forget that I'm actually renting my property, it feels like I own it! Freedom's staff are amazing and always take care of everything if I need it. If there is a problem, it always gets fixed quickly and they keep me updated along ...
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Comment on agent fees
Good
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“Was warned about Freedom Lets before I moved in, but ......”

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Aug 15,2017
Minithumbdown
By: 'Michael'
Aug 15,2017
5 people found
this helpful
Was warned about Freedom Lets before I moved in, but thought it must have been exaggerated as no way could they be that bad. Well, they are comfortably the worst letting agents I've ever had to deal with. Leaking boilers, a bath-tub full of dried ...
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“I was happy with the property I rented, it was ......”

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Aug 09,2017
Minithumbup
By: 'Just'
Aug 09,2017
1 people found
this helpful
I was happy with the property I rented, it was a nice area and the staff were helpfull when I did have maintainance problem it was fixed pretty quickly. Have now moved on to buy my own place with my other half but have no ...
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Comment on agent fees
Fair rates
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“HORRIBLE COMPANY AND STAFF! STAY AWAY!To all students thinking ......”

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Apr 03,2017
Minithumbdown
By: 'Student'
Apr 03,2017
1 people found
this helpful
HORRIBLE COMPANY AND STAFF! STAY AWAY! To all students thinking of using freedom lets, DONT! On the first night of moving in we had multiple gas leaks. When the maintenance man came to fix it he told us there was no leaks. Bare in mind ...
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Comment on agent fees
Whatever price they charge it is unfair, from my experience they should have to pay you.
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“I found Freedom to be very helpful. Nothing was too ......”

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Nov 27,2014
Minithumbup
By: 'Jen'
Nov 27,2014
0 people found
this helpful
I found Freedom to be very helpful. Nothing was too much trouble for them. I would recommend their services! If you're a student looking for a decent place to stay that includes all the bills and is affordable, my advice is to check them out....
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“Horrible agency would seriously avoid it at all costs, had ......”

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Aug 15,2014
Minithumbdown
By: 'Sunderland101'
Aug 15,2014
4 people found
this helpful
Horrible agency would seriously avoid it at all costs, had an awful experience with them and can't find a single review on the internet anywhere were they've been given more than 1 star I'm so annoyed at my self for not looking for a review before ...
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What agent could do to change your mind?
Been a completely different set of people and agency : )
Attached Filesnbsp;
Comment on agent fees
There tenancy agreement is laughable want money off you for everything the do and will squeeze every penny they can get.
Was this helpful? Yes
By: Liam
May 04, 2017
View all comments (1)
Hi, I am extremely sorry about you're experience with your let. If possible could you list the problems you have had that you feel were not resolved so we can improve service for future tennants and see where we went wrong. Kind regards Best of luck in the future ...

“Absolutely Avoid this agency!We had a nightmare of a ......”

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Jun 02,2014
Minithumbdown
By: 'Ms'
Jun 02,2014
3 people found
this helpful
Absolutely Avoid this agency! We had a nightmare of a time throughout our tenancy and I hope no one else finds themselves at their mercy. As long as you have no problems and stay quiet you'll have no issue with them. But when we needed ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Freedom Residential Lettings, Sunderland SR2 7JZ


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